Dynatrace Reviews

Dynatrace is the #1 ranked solution of our top Application Performance Management (APM) tools. It's rated 4.4 out of 5 stars, and is most commonly compared to Datadog - Dynatrace vs Datadog

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Barry Pieper
Real User
Manager, Performance Engineering at Medica Health Plans
Jun 16 2020

What is most valuable?

In addition to just the monitoring of the HealthRules ecosystem — which is typical BusinessWorks, Oracle Databases, and JVMs for transactions — we do a lot of web monitoring. With Dynatrace, we have… more »

How has it helped my organization?

Since we have the OneAgent feature available, we have real-user monitoring. So not only do we know the response time and availability of the synthetic route, but we know what real users experience on… more »

What needs improvement?

Around the way licensing works, I would like to put it everywhere in infrastructure-only mode and I want it to be reasonable to do that. From a technological standpoint, there is the OneAgent versus… more »

What's my experience with pricing, setup cost, and licensing?

We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of… more »

What other advice do I have?

I've been doing this for close to 30 years. I've worked for software vendors and I've worked for major companies and now I'm at this small healthcare organization. The "holy grail" has always been the… more »

Which other solutions did I evaluate?

We started by looking at industry reviews and selected the top four or five up in the upper-right quadrant: Dynatrace, AppDynamics, New Relic, and we had a brief look at what at that time was a CA… more »
Real User
Chief Performance Officer at a financial services firm with 10,001+ employees
Jun 16 2020

What is most valuable?

The most valuable aspect is the fact that Dynatrace is a correlation tool for all those different layers. It's the correlation from the front-end through to the database… more »

How has it helped my organization?

The dynamic microservices for Kubernetes is really value-added because there is a lot of monitoring functionality already built into Kubernetes Docker. There are also free… more »

What needs improvement?

While it gives you a good view of all the services that are instrumented by Dynatrace — which is good, of course, and that's what it can do — in our case, our… more »

What's my experience with pricing, setup cost, and licensing?

It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money… more »

Which solution did I use previously and why did I switch?

We purchased the Dynatrace product because we had some issues with our direct channels, our customer-facing applications. There were complaints from the customer side and… more »

What other advice do I have?

The biggest lesson that I have learned from Dynatrace is that application performance monitoring is very complex, but the easiest part of it is the technical aspect. The… more »

Which other solutions did I evaluate?

In my opinion, the product is extremely good and comparable. We did compare it to AppDynamics and New Relic and we saw that Dynatrace is actually the best product there… more »
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
439,184 professionals have used our research since 2012.
Mark Kaplan
Real User
Senior Director IT at BARBRI Inc.
Jun 03 2020

What is most valuable?

The most valuable features really depend on what I'm doing. The most unique feature that Dynatrace offers, in my opinion, is Davis. It's an AI engine and it's heavily integrated into the core product… more »

How has it helped my organization?

The automated discovery and analysis definitely help us to proactively troubleshoot production and pinpoint underlying root cause, both from a code perspective as well as an infrastructure… more »

What needs improvement?

I would love to see Dynatrace get more involved in the security realm. I get badgered by so many endpoint protection companies. It seems like a natural fit to me, that Dynatrace should be playing in… more »

What's my experience with pricing, setup cost, and licensing?

Dynatrace is not the cheapest product out there and it's not the most expensive product out there. In our business, you get what you pay for. Dynatrace has a place for everybody. How you use it and… more »

Which solution did I use previously and why did I switch?

We were using New Relic at the time. We were having a lot of frustrations with that in terms of its dashboarding capabilities, and the amount of time that my people had to spend keeping it updated and… more »

What other advice do I have?

My advice would be to compare and compare again. Everybody's offering free trials, and I know that they're a pain to do, but compare the products, apples for apples. Everybody's going to compare… more »
Real User
IT Technical Architect at a insurance company with 5,001-10,000 employees
Jun 03 2020

What is most valuable?

* Automated discovery * Automated deployments * The AI These are probably the most key, because it gets into the traceability from tracing transactions of the end user all the way through the back-end… more »

How has it helped my organization?

It has improved our critical incident response, exposing critical issues impacting the environment and our ability to respond to those events prior to client impact as well as resolving those events… more »

What needs improvement?

I find the value from the out-of-the-box features to be extremely valuable. However, there will be gaps and challenges as you go into a much broader set of infrastructure technologies to consume that… more »

What's my experience with pricing, setup cost, and licensing?

It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity… more »

What other advice do I have?

We have integrated our notification systems through PagerDuty, Slack, and our auto ticketing app. This is to generate incident records. The integrations with PagerDuty and Slack are effective. We're… more »

Which other solutions did I evaluate?

We have other competitive products. The automation instrument will be extremely valuable as we look to consolidate our solution set. The insight to quickly gain information is interesting and good… more »
Kevin McNall
Real User
Director, Digital Projects and Practices at Rack Room Shoes
Jun 03 2020

What is most valuable?

The alerting systems are definitely the most valuable feature. The AI engine, "Davis," has proved to be a game-changer for us, as it helps to alert us when there are… more »

How has it helped my organization?

What Dynatrace has really allowed our team to do is focus more on innovation, rather than on monitoring and bug-squashing. Now that we have a tool like Dynatrace, we can… more »

What needs improvement?

Dynatrace continues to innovate, and that's especially true in the last couple of years. We have continued to provide our feedback, but the one area that we get value out… more »

What's my experience with pricing, setup cost, and licensing?

Whatever your budget is, you can manage Dynatrace and get value out of it, but you need to manage it to what your needs are. That's the one thing we found. We did not… more »

Which solution did I use previously and why did I switch?

We were using a tool called New Relic and we were really just using it as a synthetic monitor to make sure the application was up and running, but we really weren't… more »

What other advice do I have?

My advice would be to jump all-in. There doesn't seem to be another tool that can do it like Dynatrace, and from what we've seen the last two times we've gone to their… more »

Which other solutions did I evaluate?

We evaluated New Relic, AppDynamics, AppMon, which was the Dynatrace solution at the time, and we also looked at Rigor. Dynatrace could do pretty much everything. It… more »
Donald Hall
Real User
Manager, Ecommerce Support at a retailer with 1,001-5,000 employees
Jun 21 2020

What is most valuable?

There are about 24 dashboards built, not only for my eCommerce support team, but I've also built dashboards for our development, business, analytics, and senior management… more »

How has it helped my organization?

Since we are a 24/7 support shop, our primary job is to make sure that revenue keeps going in through the site and the site itself works. We have categorized issues into… more »

What needs improvement?

Some of the analytics that you get in, e.g., a waterfall analysis of a web page could be clearer. A lot of that is not directly attributable to Dynatrace. Sometimes a… more »

What's my experience with pricing, setup cost, and licensing?

The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you… more »

Which solution did I use previously and why did I switch?

We had AppMon, which is the previous version of their tool, before upgrading to Dynatrace. The first thing that we did was upgrade our on-prem AppMon solution to a… more »

What other advice do I have?

We do not use the solution for dynamic microservices within a Kubernetes environment. It was on our development roadmap for this year, but I think COVID-19 has probably… more »

Which other solutions did I evaluate?

We did compare it with several other products in the market when we did our due diligence before purchasing an APM and SaaS solution. Dynatrace came out just leaps and… more »
ReinhardWeber
Real User
Senior Product Manager at SAP CX
Jun 08 2020

What is most valuable?

It has auto detection of almost everything. The full stack capabilities to get one agent deployed allows you not to worry about anything else because the agent detects… more »

How has it helped my organization?

Dynatrace has improved our organization through operational support. We also have a large services organization which directly works with customers, and sometimes you run… more »

What needs improvement?

While the integrations are great, sometimes our customers are not as far as long in Dynatrace concepts from a technical perspective as they need to be, whether it's a… more »

What's my experience with pricing, setup cost, and licensing?

We are a very big customer. We obviously have a special price point. If there are no corporate requirements to run Dynatrace Managed (operating it yourself), I would… more »

Which solution did I use previously and why did I switch?

We came from a former product of Dynatrace, which was called AppMon, and not really sold anymore. Though, there are customers who still use it out there. We used it for… more »

What other advice do I have?

Trust what it's doing. Don't question what it's doing. If you don't understand it yet, take the time to try to understand it. Do not implement or force the old ways of… more »

Which other solutions did I evaluate?

We looked at the other big player in this space: New Relic and AppDynamics. Looking at the cloud, full stack capabilities, ease of deployment, and scalability that… more »
Justin Lowery
Real User
Front-end Architect at Rack Room Shoes
Jun 16 2020

What is most valuable?

The User Sessions Query language has definitely been the most helpful with its key user actions and user session properties. Using those together, that has completely transformed how we're able to identify customers and their problems on… more »

How has it helped my organization?

The solution helps our DevOps to focus on continuous delivery and shift quality issues to pre-production. We recently got a staging environment implemented with Dynatrace. We are mainly using it for load testing at the moment. Dynatrace has… more »

What needs improvement?

The solution’s ability to assess the severity of anomalies based on the actual impact to users and business KPIs is a bit off. I have found that even though Dynatrace detects a problem and gives you a count and estimate of impacted users… more »

Which solution did I use previously and why did I switch?

There was an initial implementation of AppMon (another Dynatrace offering) before the current Dynatrace SaaS offering. Dynatrace has definitely made an impact. We were never able to get granular data with any of our other solutions. They… more »

What other advice do I have?

It is a great platform. We found a lot of value in setting up user session properties and user action properties, then being able to use them to identify individual problems/customers. We use that to sort of streamline the whole process of… more »
See 54 More Dynatrace Reviews

What is Dynatrace?

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

Dynatrace customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

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