Dynatrace Archived Reviews (More than two years old)

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Randall Hinds
Real User
Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees
Jan 08 2018

What is most valuable?

Agentless Transaction Analysis allows my team to granularly decompose complex operations and flows for business applications. Combined with SSL decryption, this capability helps my team to see the exact path a real user's transaction takes with meaning metrics captured at every hop.

How has it helped my organization?

We isolated to root cause on multiple occasions, identified performance bottlenecks in load balanced app infra, and delivered unparalleled usage and performance reporting for newly designed applications.

What needs improvement?

Decodes on less used/popular protocols are available, but they should be included. Additional investment should not be required.

Which solution did I use previously and why did I switch?

No
Vendor
Systems Engineer at a tech vendor with 1,001-5,000 employees
Dec 31 2017

What is most valuable?

The alerting has been a key component for us. Not having to be constantly eyes on glass has been a huge life saver for us. The API has also been another key area as we have an automated performance report that goes out every day and getting the necessary metrics has been a breeze. Also, since… more»

How has it helped my organization?

It has enabled us to have a deeper insight into our application availability and performance. Depending on the application, we have a lot of both internal and external components that are loading, and in most cases, we will detect our own internal but it is extremely hard (without an outside… more»

What needs improvement?

Everything is great, but the licensing could always be cheaper. With the every growing tool set of Ops teams, we find it harder to budget for tooling while ensuring we still have the proper insight into our applications.

Which other solutions did I evaluate?

Catchpoint.
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
Ian Cleveland
Real User
Director and Founder at a tech services company with 11-50 employees
Dec 14 2017

What is most valuable?

The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration.

How has it helped my organization?

Dynatrace has helped our customers to rapidly resolve performance issues, and most importantly, to correlate the results with the real user experience.

What needs improvement?

Product pricing could be improved.

What's my experience with pricing, setup cost, and licensing?

Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution.

What other advice do I have?

Dynatrace is the market leader for good reason. The company sees the future of APM and starts to deliver the functionality way ahead of many others. We chose to partner with Dynatrace, not just because it is the market leader, but because… more»
Vendor
Systems Administrator III at a retailer with 10,001+ employees
Apr 13 2016

What is most valuable?

* Creating different dashboards * Sharing dashboards with edit permissions * Simple classic but effective UI (unlike some modern UI's out there that have too much white-space) * Wide variety of dashlets available to monitor various… more»

How has it helped my organization?

Dynatrace facilitates great live performance monitoring, allowing us to easily and visually detect problems before they become a large impact issue to the business. It is not uncommon to detect and quickly use various drill down options… more»

What needs improvement?

* Either use less system resources and be faster or use more resources to pre-compute the PurePath on recent X minutes of data * More flexibility with refresh times * More UI options

What other advice do I have?

I would highly recommend it.

Which other solutions did I evaluate?

We currently use Dynatrace in conjunction with another APM tool as well as a synthetic monitoring tool.
Vendor
Module Lead with 1,001-5,000 employees
Jun 14 2015

What is most valuable?

* Production monitoring * Performance engineering * User analytics

How has it helped my organization?

* It has helped us to deliver the numbers the moment it counts, and today every digital moment and every touch point is vital to your business * Revenue, loyalty and brand image hinge on application… more»

What needs improvement?

The tool needs work on the performance monitoring part, as it is not providing specific details due to some issues in agent connectivity.

Which solution did I use previously and why did I switch?

No previous solution was in place.

What other advice do I have?

This is very good product and you should go ahead and use it.

Which other solutions did I evaluate?

We found this to be the perfect tool for monitoring the performance of our applications.
Vendor
Technical Architect at a software R&D company with 1,001-5,000 employees
Jun 03 2015

What is most valuable?

The most important features are the ability to see trends in performance and also to aid in diagnose any performance degradation in the web applications and utilize the tool to provide a faster… more»

How has it helped my organization?

While monitoring our site, I noticed over a period of time that our west coast users would see degraded service every night around 10pm. Ultimately, I was able to use the tool to prove to our CDN… more»

What needs improvement?

One are that I could see improvement is a better data collection and management. At times I saw that there was a ton of data available, but that also meant a ton of data to cipher through and analyze… more»

Which solution did I use previously and why did I switch?

I did not use a different solution, but most companies I have worked at have instituted a number of different monitoring solutions and so there isn't a one size fits all solution for all monitoring… more»

What other advice do I have?

Their products are fantastic, but the issue isn't the product, but the price for the product and also getting developers and business to value the importance of the data that is collected. Some… more»

Which other solutions did I evaluate?

The product was already in place when I started my position. I had looked at other products later and most of them were cheaper, but they lacked the full end to end solution and were not as robust.
Consultant
Senior System Engineer at a tech services company with 10,001+ employees
Jun 03 2015

What is most valuable?

* Dashboards and incidents * They continue to add new enhancements * It's a one stop solution

How has it helped my organization?

It has given us a one stop solution for projects and applications independent of the application type and OS.

What needs improvement?

They could increase the restrictions available for user-based roles.

Which solution did I use previously and why did I switch?

We were using different solutions from HP. After doing a POC with Dynatrace, and as its features replace other vendor solutions, we have started using Dynatrace in our organization.

What other advice do I have?

I would recommend this product, specifically if you are really looking for one product which is useful to monitor/instrument various applications independent of application type and OS.

Which other solutions did I evaluate?

No other options were evaluated.
Consultant
Senior Systems Administrator Leader/Performance Engineer at a tech services company with 10,001+ employees
Jun 02 2015

What is most valuable?

Being able to dig into code to figure out errors and where response time is slow.

How has it helped my organization?

We have setup proactive alerts to notify us when certain conditions are met, such as when we are out of memory or high threads.

What needs improvement?

I cannot think of any off hand. They are continuously making the product better.

Which solution did I use previously and why did I switch?

No, we reviewed other vendors and thought this one was the best.

What other advice do I have?

* The more environments you have on it, the better off you are. * Make sure to work with the programmers as they understand their application * Get training on how to use Dynatrace so it can be used… more»

Which other solutions did I evaluate?

CA was one other options we considered amongst others.
Vendor
Systems Engineer at a software R&D company with 501-1,000 employees
Sep 08 2014

What is most valuable?

* Agent & agent-less monitoring Application * .NET CLR and Java runtime injection * PurePath and PureStack Technologies * UEM Technology * Ability to deploy custom plugins to leverage the tool in new ways

How has it helped my organization?

Dynatrace has made it extremely easy for us to identify the root cause of poor performing components of our applications. With the Agent-less monitoring and ability to create custom plugins we've been able to transform the tool not just into a great APM solution, but a really good Enterprise Monitoring solution too which helps replace the need for other tools such as SCOM, OpenView, SiteScope… more»

What needs improvement?

Generally their support is pretty good, but on occasion you can tell you get someone "new", in which you know more than they do.

What is Dynatrace?

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

Dynatrace customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

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