Dynatrace Overview

Dynatrace is the #1 ranked solution in our list of APM tools. It is most often compared to Datadog: Dynatrace vs Datadog

What is Dynatrace?

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

Dynatrace Buyer's Guide

Download the Dynatrace Buyer's Guide including reviews and more. Updated: May 2021

Dynatrace Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Dynatrace Video

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Product Manager at a financial services firm with 201-500 employees
Real User
Auto-baseline detection for the API performance issues has helped to improve my organization

What is our primary use case?

We use Dynatrace to monitor the API performance of the server.

Pros and Cons

  • "Dynatrace has an auto-baseline and uses AI to monitor the performance of each API. The response time is related to the baseline."
  • "I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace."

What other advice do I have?

I will rate the software a nine out of 10 because they are able to help solve our issues for us even though we don't understand the system fully. To make it a perfect 10, Dynatrace needs to implement the features from New Relic in the dashboard so that I can monitor my own performance. Even though New Relic is not as good as Dynatrace, I have to understand my own system. I set each parameter manually before every launch by five minutes. I would suggest to prospective buyers to evaluate both Dynatrace and New Relic to see which features are best for your company. If you are not sure about the…
SC
IT Specialist at a government with 10,001+ employees
Real User
Popular
Compared to AppDynamics where we are still trying to get it into production, we had the latest version of Dynatrace in production within three days

What is our primary use case?

Our primary use case for both Dynatrace and AppDynamics is for application performance monitoring (APM). The main reason for having application performance monitoring is, when we see something is running slowly, we can immediately look to see where the issue is at before our systems crash on us. So, one of the major roles it plays for us is the ability to keep our system performing in peak shape. Our ability to see issues coming, then quickly isolate and correct problems was our main use of Dynatrace. We are not there yet with AppDynamics. It has been ten months, and we are still spinning our… more »

Pros and Cons

  • "When collecting data with Dynatrace, we saw every single transaction that happened in real-time."
  • "With Dynatrace in our environment, the managed server required root access to run. As a government agency with tight security, this has been an audit concern for us."

What other advice do I have?

When learning Dynatrace, we brought in Dynatrace people to come onsite and take my team through a week long training. We did that two or three different times. They offered this type of training. They also have online training out on their community that I could set up for my team members. The effectiveness of that training was about 75 percent. With AppDynamics, they have provided some online training. The take away from it (from my team) has been maybe 10 to 15 percent. The training is geared more towards sales than using the product for what it was intended. It boasts the features and…
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
501,151 professionals have used our research since 2012.
CTO at Marketware
Real User
Top 20
Capable of following all user actions across all monitored infrastructure, even to systems not monitored, but interconnected

What is our primary use case?

Dynatrace is an extremely helpful APM solution in large, complex environments, whenever we need to have an integrated vision of our users, infrastructure, and applications. It excels when we need to do all this with the lowest resources possible, with the best data quality, across all layers, and with the least management overhead.

Pros and Cons

  • "Dynatrace is an extremely helpful APM solution in large, complex environments, whenever we need to have an integrated vision of our users, infrastructure, and applications."
  • "Given the full-stack approach, you are able to view from the end user perspective, almost down to the bare metal."
  • "Dynatrace is capable of following all user actions across all monitored infrastructure, even to systems not monitored, but interconnected."
  • "The solution is multi-tenant and based in Big data technology."
  • "In the new Dynatrace solution, support for legacy applications is still not there. ​"

What other advice do I have?

Since you cannot manage what you cannot measure, I do give the most importance to data quality. This is priceless. If you manage based on bad or incomplete data, you are leaping into the bad decisions direction. The return might just be immediate. You install it and after minutes you are getting the full data in. The other day I compared Dynatrace to another APM solution, and the other person had been struggling nine months to get the data out. When he saw what Dynatrace did out-of-the-box, he simply could not believe it. Finally, be prepared to be surprised! It is very fast pace. The Session…
WC
System Integrator with 10,001+ employees
Real User
a good source for application monitoring

What is our primary use case?

I use this solution for application monitoring.

How has it helped my organization?

The functionality needs improvement.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We do not see any major impacts on the stability of the product.

What do I think about the scalability of the solution?

I would need to explore this further because I have not tested it further than our needs.

How is customer service and technical support?

We have not needed tech support.

What's my experience with pricing, setup cost, and licensing?

It is on the high-end of the price range of products.

What other advice do I have?

I advise that when you are looking for a new product, consider:…
MC
Technical Manager at a tech services company with 10,001+ employees
Real User
It gives complete stats of the user and what they are doing

What is our primary use case?

We use it to get the network stats and know how many clicks happened on both the front-end side and back-end side, then drill down on debiting to obtain the stats around that. Dynatrace is working fine right now. It is working as we expected.

Pros and Cons

  • "It gives complete stats of the user and what they are doing."
  • "Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud."

What other advice do I have?

It functions well. We are getting good support. It gives us everything that we were looking from it. We use the on-premise version and have just begun onboarding the AWS version.
VP
Manager of DevOps at a hospitality company with 1,001-5,000 employees
Real User
It works quickly with all of our servers, databases, and load balancers

What is our primary use case?

We use it for application performance management (APM).

Pros and Cons

  • "It is very stable and reliable."
  • "It alerts us, or can detect, potential problems which are building up."
  • "It has more functionality, better additional components, and better management of problems. It also has a good AI."

    What other advice do I have?

    Try it. It is a good product. We have used both the AWS and on-premise versions. They are about the same for us.
    CG
    Technical Lead at Royal Caribbean
    Real User
    The artificial intelligence engine in it is able to do alerts and some good analytics

    What is our primary use case?

    The primary use case is for application performance management. So, we are using it to identify outages of different parts of the application as well as how we can make the application more efficient and rightsize it.

    Pros and Cons

    • "It has been doing a good job of alerting us to issues. It has been very helpful and effective at identifying how we can do things to make our infrastructure and application a little better."
    • "The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are."

    What other advice do I have?

    A PoC is the best way to go. Put it against an application and go through the paces of tagging, analyzing, and alerting on it. You can understand what it does and how it does it. Give it a very complex application, so you can see how well it works. We use the on-premise version because we have it running on VMware. We also use it on AWS to manage our systems on AWS for production and for our non-production environments.
    Software Test Engineer at Enova International
    Real User
    We are able to quickly go through logs and figure out what is happening

    What is our primary use case?

    Our primary use case for the product is going through logs and tracing through what has happened.

    Pros and Cons

    • "In general, it has helped me go through different logs more easily when something breaks."
    • "It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc."

    What other advice do I have?

    It is a very useful product. Depending on your use case, try all the solutions out, then figure out which one is best.
    LY
    Development Architect at SAP Canada
    Real User
    It monitors application performance, but it needs to be more flexible and user-friendly.

    What is our primary use case?

    We use Dynatrace for application monitoring.

    Pros and Cons

    • "The most valuable feature is the monitoring of application performance."
    • "I would like Dynatrace to be more flexible and user-friendly."

    What other advice do I have?

    Research into similar products. It adapts well for integration with other products in our environment. We don't use it for AWS.
    CL
    DevOps Consultant at a tech services company with 201-500 employees
    MSP
    It provides a nice graph, and we can see where everything goes. If it could go agentless, that would be great.

    What is our primary use case?

    We are using it track how the data flows throughout the entire AWS environment and seeing if there are any road blocks in between and trying to fix those. Dynatrace is really good at illustrating those. It provides a nice graph, and we can see where everything goes. It is easy to explain both to the people that work with it and the customers who want to see where their data is going.

    Pros and Cons

    • "The graphical interface is helpful, as it illustrates things well for anyone who wants to know about the information it provides."
    • "In terms of explaining to a customer how their data works, it has been a great tool. Instead of trying to draw it out, then hoping that is exactly where the data goes."
    • "Every time we spin up an EC2 instance, we have to slap an agent on it and that is more work. So, if it could go agentless, that would be great."

    What other advice do I have?

    Try it out. They are other tools on the market, but with this one, the graphical interface is what I like the best. If that is what you really want, definitely go for it.
    Solutions Consultant at Fujitsu Finland
    Consultant
    Looking at the data patterns and trends, you can also find out abnormalities in the whole ecosystem

    What is our primary use case?

    While working for an MSP, these customers' use cases vary - in most cases, we must do the fault domain to identify who is responsible in order to fix the root cause.
    SA
    Senior QA Analyst at Autodesk
    Real User
    The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics

    What is our primary use case?

    The primary use case is monitoring and diagnostics for production marketing usage.

    Pros and Cons

    • "The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics."
    • "The new Managed Edition is too complex. I feel like a fish out of water."

    What other advice do I have?

    I would recommend Dynatrace Managed because it has more features, and go straight for the AWS version because it is simpler to manage. It can also be accessed through the browser. We previously used the on-premise version, but have switched to the AWS version, which has more features.
    Principal Engineer at DISH Network Corporation
    Real User
    It gives us visibility into the product and what we are doing operationally

    What is our primary use case?

    Our primary use case is operations monitoring.

    Pros and Cons

    • "It gives us visibility into the product and what we are doing operationally."
    • "As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool."

    What other advice do I have?

    Kick the tires. Figure out how it fits your use case.
    Cloud Practice Specialist at a tech services company with 201-500 employees
    Real User
    It helps with monitoring KPIs

    What is our primary use case?

    Our primary use case is application performance monitoring.

    Pros and Cons

    • "The stability is rock solid. We put a lot of stress on it."
    • "I would like them to add serverless capabilities, because everyone is going there."

    What other advice do I have?

    I want to tell people about its hybrid security capabilities. A lot of people have legacy experience with the tool, so it is valuable. They would not have to reinvent the wheel. We use a hybrid environment, so we have to use the both AWS and on-premise versions. The product is integrated with Splunk and ServiceNow. It integrates easily with them.
    SS
    Technology Lead at a marketing services firm with 1,001-5,000 employees
    Real User
    It provides us a reference for being able to go back and look at data at a certain point, analyze it, then determine if something was the root cause. However, the experience needs improvement.

    What is our primary use case?

    We log everything. Anything that goes wrong, we want to make sure that we are able to see the reason why. Therefore, we check metrics around CPU usage, RAM usage, etc.

    Pros and Cons

    • "It provides us a reference for being able to go back and look at data at a certain point, analyze it, then determine if something was the root cause."
    • "When compared with other tools, the experience needs improvement. I would like them to build out the interactions and make them friendlier."

    What other advice do I have?

    Do some research. There are a lot of tools out there with a lot of features, which people have bought into it. Make sure to get the right tool for the job. When you do bring a tool on, take it for a trial run first, then see if it is giving you the value which you are looking for.
    Staff Software Engineer at DISH Network Corporation
    Real User
    It reduces our efforts to identify services failing in production

    What is our primary use case?

    Our primary use case is monitoring.

    Pros and Cons

    • "It reduces our efforts to identify services failing in production."
    • "You don't have to configure it. It just needs to be installed."
    • "They should include more mission learning into the product and provide additional performance metrics for application learning."

    What other advice do I have?

    It is perfect for application monitoring. The integration and configuration of this product on the AWS environment is good. We are using the on-premise and the AWS versions, which are pretty much the same. I work with a product called Rancher, which integrates really well.
    Principal Architect at a leisure / travel company with 10,001+ employees
    Real User
    It can monitor our entire infrastructure on AWS

    What is our primary use case?

    Primary use case is EMI, which is application monitoring. Our enterprise management infrastructure is supported by Dynatrace.

    Pros and Cons

    • "The view it provides for default analysis is very nice. The way in which it showcases how the metrics have been captured and how lucidly that they are displayed. This is a good thing to have from a technical and non-technical perspective."
    • "For the manage services, they work on CloudWatch logs and are given CloudWatch logs only. I would like more collaboration with AWS and insight into CloudWatch services. This would be valuable, especially when detecting the fault of the root cause analysis. It would make the process go faster."

    What other advice do I have?

    Dynatrace is pretty good as they are the market leaders. We started with the on-premise version. Now, we are moving onto the AWS version. From the perspective of analyzing Dynatrace, it was able to do the EMI for all our data services. It has worked out well. We have been happy with it. It can monitor your entire infrastructure on AWS. I don't see an option why you should not use this product. If you don't have AWS as a requirement, then maybe re-evaluate. Otherwise, I am confident in the product.
    Professional System Analyst at Computer Sciences Corporation
    Consultant
    We got firsthand RCA as soon as we finished implementation

    What is our primary use case?

    Dynatrace is a 21st century APM tool designed and developed keeping next generation technologies in mind. We implemented it in our dev environment first, and the results were awesome. We got firsthand RCA as soon as we finished implementation.

    How has it helped my organization?

    We are in implementation and adaptation phase. It would be very early to comment on this, but we are very hopeful.

    What is most valuable?

    Ease of deployment, except few hiccups in agent installation.  The overall rollout experience was great.  Ease of use and root cause analysis laced with the AI engine. 

    What needs improvement?

    The problem evaluation feature is an awesome idea, but bit difficult to pick up initially. Please make it a little more intuitive.

    For how long

    Academic application support at a university with 1,001-5,000 employees
    Real User
    We are able to get insights into our systems, which previously took us weeks to be able to detect

    What is our primary use case?

    We use Dynatrace for all our client-facing or student-facing core web systems, which give students access to their information. We are monitoring all those for user expectation and user experience management. We are also using application performance management metrics to detect and troubleshoot issues which pop up from time to time because it is a job. It's a Java-based environment that we're monitoring. Dynatrace AppMon has served us very well. We are able to get insights into our systems, which previously took us weeks to be able to detect. It gives us a much better view on the performance… more »

    Pros and Cons

    • "We are able to get insights into our systems, which previously took us weeks to be able to detect."
    • "There is still a certain amount of technical skills needed to be able to understand what you are seeing on it. You also need a large amount of technical or infrastructure skills to understand how and where to install it."

    What other advice do I have?

    Make sure that you understand the scope before you start looking at application monitoring. Understand your environment. Most important criteria when selecting a vendor: * They must have support in our country, so we may be able to contact them locally. * They must be able to fit to our functional requirements up to 80% or better. * They must be able to fit into the space that we operate in, which is the tertiary educational space. * They must be able to integrate with our current systems, as much as possible.
    Team Leader at N3N
    Real User
    Through end-user monitoring, we could measure the user's perceived performance and build an SLA based on that information. However, this solution needs more powerful database monitoring capabilities

    What is our primary use case?

    I installed the demo application on an internal server and looked at the functionality of Dynatrace.

    How has it helped my organization?

    Through the demo server, we were able to see the functionality of Dynatrace and plan to apply it to our internal systems.

    What is most valuable?

    Through end-user monitoring, we were able to measure the user's perceived performance and build an SLA based on that information.

    What needs improvement?

    We hope the next version will have more powerful database monitoring capabilities.

    For how long have I used the solution?

    Trial/evaluations only.
    SC
    IT Specialist at a government with 10,001+ employees
    Real User
    Popular
    The benefits we receive using this tool increase productivity, which increase revenue.

    What is our primary use case?

    Our primary use is application performance monitoring and real user experience. Our Dynatrace application monitoring has been in since 2012. It is performing extremely well. We have not had any downtime or issues with stability or scalability.

    Pros and Cons

    • "I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the right person automatically. For the most difficult answers, the most I have to wait is about three days and the answers have been relevant."
    • "The benefits we receive using this tool increase productivity, which increase revenue."

      What other advice do I have?

      If I had just one solution that could provide real answers, not just data, the immediate benefit for my team would be less resources needed. This would streamline and automate things. Most important criteria when selecting a vendor: reputation of the vendor. We go read reviews. We also check vendor references and talk to other customers to find out what their experiences have been.
      Manager at a comms service provider with 1,001-5,000 employees
      User
      Identifies potential problems by doing thorough analysis of systems which integrate with one another

      What is our primary use case?

      The primary use case of this solution is to investigate performance bottleneck issues. 

      How has it helped my organization?

      It helps our organization identify potential problems by doing thorough analysis of systems which integrate with one another.

      What is most valuable?

      The detailed reporting and real-time gathering of transaction information. The exporting of data to a flat file for reviewing past performance.

      What needs improvement?

      It could improve its GUI interface. The GUI design is too crowded and the icons are small. Sometimes I end up clicking on the wrong button.

      For how long have I used the solution?

      One to three years.
      User at BAKOTECH
      Real User
      Very high tech, advanced product, which is easy to implement and maintain

      What is our primary use case?

      Product is very high tech and advanced on the one hand, and very easy to implement and maintain on the other. 

      How has it helped my organization?

      We are not blind anymore with our digital services performance; no more fire fighting. IT Ops is now proactive and collaborating with our development teams.  

      What is most valuable?

      Code level visibility Smartscape: Modeling of the whole IT environment.  User experience analytics

      What needs improvement?

      Product reporting still needs improvement. Session export for offline analysis, like it was in AppMon, would be also nice. 

      For how long have I used the solution?

      One to three years.

      What was our ROI?

      Time to value was surprisingly fast.
      Application Performance & Infrastructure Engineer at Medical Mutual of Ohio
      User
      Extremely valuable for troubleshooting and performance review

      What is our primary use case?

      Web applications, primarily Microsoft MS-NET and Java-based applications, running on either IIS, WebSphere, and in lesser instances, Apache Tomcat or similar platforms.

      Pros and Cons

      • "Dynatrace AppMon has allowed a deep dive review of performance problems in near real-time for our primary external website and related web apps and web services."
      • "PurePath view of methods and the call stack are extremely valuable for troubleshooting and performance review."
      • "Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product."
      IT Infrastructure Architect at Lærerstandens Brandforsikring
      Real User
      Obtained a better insight into our environment and consolidated a lot of our old apps into one app

      What is our primary use case?

      Releasing a new product and going from an AS/400 to a Microsoft environment.  We obtained a better insight into our environment and consolidated a lot of our old apps into one app. 

      How has it helped my organization?

      We are still implementing Dynatrace. We are in the process of a PoC to discover why our sync test failed. It also gave us the cause of what was at fault.

      What is most valuable?

      PurePath gave our developers some tools that they did not know existed, and they gained a faster, more robust use case.

      What needs improvement?

      It needs education and training to ensure you get the full value of your purchase. Maybe add in a certification for Dynatrace.

      For how long have I used the solution?

      Still implementing.
      CTO at Bancovo.pl
      Real User
      .NET core and Spring code level analysis help with root cause analysis

      What is our primary use case?

      * Operational monitoring: How services ran in the last five minutes. * NOC screens together with GTM monitoring. * Troubleshooting of problems occurring in communication between microservices down to the code level.

      Pros and Cons

      • "Reduced MTTR, thanks to smart problem detection and automated root cause analysis."
      • ".NET core and Spring code level analysis helps with root cause analysis."
      • "It needs .NET core support to the level of Java."
      • "Custom reporting capabilities should be extended, because it now has basic charting capabilities."
      Software Developer at Akbank
      Real User
      Detecting problems becomes easier with it

      What is our primary use case?

      Our primary use use is to monitor apps in terms of performance and availability.  

      How has it helped my organization?

      We can analyse problems more quickly, and detecting problems becomes easier with Dynatrace.                               

      What is most valuable?

      PurePath: The transaction structure can be seen by any user.                                            

      What needs improvement?

      Under heavyweight, Dynatrace becomes slower when listing PurePaths. 

      For how long have I used the solution?

      One to three years.
      Systems Team Manager at MANGO
      Real User
      Easy to install and start using it

      How has it helped my organization?

      It is now easier to install and start using it. Installation used to be complicated with AppMon. Also, the user tracking and session play are great.

      What is most valuable?

      Autodiscovery of services and architecture  User tracking and session (with errors) recording and reproducing.

      What needs improvement?

      Searches should be faster. 

      For how long have I used the solution?

      Still implementing.

      What's my experience with pricing, setup cost, and licensing?

      Pricing is still too expensive. Their proof of concept is still a bit difficult.

      What other advice do I have?

      It looks nice. The service discovery and user play are really surprising.
      IT Application Architect at ASML
      Real User
      UEM can be used for user impact analysis and troubleshooting

      What is our primary use case?

      Use case monitoring of our shop floor systems. We use it for acceptance and production environments, which are SAP based.

      Pros and Cons

      • "We can report and monitor on specific use cases which could not be monitored with SAP or other tooling."
      • "UEM can be used for user impact analysis and troubleshooting."
      • "Bring the interface to the same level as OneAgent."
      System Engineer at MANGO
      Real User
      Allows us to monitor serverless services as well as Docker containers

      What is our primary use case?

      We have all our infrastructure in the cloud.  This tool helps us gather information from all hosts and services, then cross reference the information.

      How has it helped my organization?

      Although, we are still implementing it, we have some servers using Dynatrace. We have been using it to find bugs in our production environment.

      What is most valuable?

      The cloud integration, because it allows us to monitor serverless services as well as Docker containers, etc.  I also like the "session replay".

      For how long have I used the solution?

      Still implementing.

      What's my experience with pricing, setup cost, and licensing?

      They could improve their price ranges, as there is no option for startups or testing.

      What other advice do I have?

      It has all…
      Lead Web Systems Administrator at Citrix
      Vendor
      We have it now all in a single pane of glass

      What is our primary use case?

      The primary use case is for application performance and analytics. We use it to monitor our on-prem Windows and Linux apps as well as our AWS and Azure cloud instances.

      How has it helped my organization?

      Faster MTTR A proactive Ops team We used to rely on multiple operations tools to monitor and obtain bits and pieces. Now, we have it all in a single pane of glass.

      What is most valuable?

      Artificial intelligence Log analytics Being able to identify and correlate issues, and avoid them occurring in the future.

      What needs improvement?

      It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it.

      For how long have I

      Infrastructure Architect at Docebo
      MSP
      Automatic instrumentation of new services and technology without the need to install specific agents or modules

      What is our primary use case?

      We are using it in our AWS environment for monitoring health and application performance for roughly 400 instances running thousands of Docker containers.

      How has it helped my organization?

      Improved visibility on performance and application issues. Automatic instrumentation of new services and technology without the need to install specific agents or modules.

      What is most valuable?

      OneAgent AI-powered problem analysis Pre-configured alerts AWS integration API interface 

      What needs improvement?

      SSO options are missing. JIRA integration should be enriched and more granular. Filters should have a “negative” option.

      For how long have I used the solution?

      One to three years.
      Online Fraud Manager at TUI UK
      Real User
      Provides bespoke dashboards and reports which help our business to grow

      What is our primary use case?

      Our primary use case is performance improvements and understanding the customer struggle. Dynatrace gives us real-time data that we can use within the office to display data.

      How has it helped my organization?

      Greater insight into the customer experience and front-end user experience.  Bespoke dashboards and reports which help our business to grow.

      What is most valuable?

      Bespoke business transactions providing greater performance insight.  Adaptable business transactions which can accommodate new developments.

      What needs improvement?

      Needs a greater meta data capture. Usability on the front-end for non-technical people. Although, it does prove great support and problem solving collaboration.

      For how long have I used the solution?

      Three to…
      Senior Configuration Manager at Tieto
      MSP
      Provides more visibility into applications

      What is our primary use case?

      Application monitoring Software performance issues Learning application functions Tracking issues

      How has it helped my organization?

      Provides more visibility into applications.                                                                     

      What is most valuable?

      AI functions Problem visibility, etc.                                                                

      What needs improvement?

      Provide even more details about problems. Needs a clearer view for Smartscape.                                      

      For how long have I used the solution?

      Trial/evaluations only.
      President
      User
      Allows us to achieve faster page loads and shows common errors on desktop and mobile

      What is our primary use case?

      Customers want to monitor .NET applications and real user monitoring on online banking applications for desktop and mobile.

      How has it helped my organization?

      Dynatrace shows the customer path, common errors on desktop and mobile, and allows us to achieve faster page loads.

      What is most valuable?

      PurePath does deep dive analysis, has dashboards, and provides real user experience monitoring. It has allowed us to do analysis which was never possible before.

      What needs improvement?

      Provide much better alignment between AppMon and Dynatrace.  Add support for Ruby. Make sure older frameworks, like PHP 5.3, are supported.

      For how long have I used the solution?

      Three to five years.
      Project Manager/IT Infrastructure Architect at CHAMP Cargosystems
      Real User
      Correlates large sources of information to pinpoint a root cause

      What is our primary use case?

      Our core application is still running on a Java Client-server based architecture. We provide that application as a service by hosting it (hybrid cloud approach).  We needed a tool that would provide insights into the application and support troubleshooting activities in order to reach our SLA objectives.

      How has it helped my organization?

      It has delivered on its promises and is now the single trusted source of information for various actors of the service support processes.

      What is most valuable?

      Its ability to correlate a large source of information to pinpoint a root cause. This speeds up issue resolution and allow us to better reach our objectives.

      What needs improvement?

      Dynatrace SaaS still lacks configuration API or command line which…
      Senior SW Architect at Tieto
      MSP
      Developers can immediately see how their code behaves

      What is our primary use case?

      We mainly use the tool to do performance monitoring of our customer environments. Internally, we check how our software behaves when we are developing it.

      How has it helped my organization?

      Developers love the tool, because it is easy to use. They can immediately see how their code behaves.

      What is most valuable?

      PurePaths are the best. We can see everything that we need from them. Problem detection is also giving us valuable information.

      What needs improvement?

      Waiting for the session replay, because it seems to bring the end user interactions available for the developers.

      For how long have I used the solution?

      Less than one year.
      Founder at a government
      Real User
      It collects and analyses information with AI

      What is our primary use case?

      We use it to see a clear view of the system overall and monitor applications effectively and proactively. We also use it on our core software.

      How has it helped my organization?

      It collects and analyses information with AI, which is useful.

      What is most valuable?

      Session recording is one of the innovative features, which could be very useful for developers and the marketing team.

      What needs improvement?

      Regarding features, it would be good if there would be some features regarding app security.

      For how long have I used the solution?

      One to three years.

      What's my experience with pricing, setup cost, and licensing?

      It is quite expensive for startups. 
      DSI - Direzione Sistemi Informativi at Intesa Sanpaolo
      Real User
      Improved the resolution of problems by making it easier to find root causes

      What is our primary use case?

      We are using Dynatrace to monitor our core application of the bank system. It is used especially in technical metrics monitoring.

      How has it helped my organization?

      Dynatrace improved the resolution of problems by making it easier to find root causes and easier to predict bad system behaviour.

      What is most valuable?

      The web dashboards are quite useful, good looking, and easy to use.

      What needs improvement?

      The product could be faster and lighter, especially the rich client which uses many resources.  Graphically, it is not good.

      For how long have I used the solution?

      One to three years.
      Performance specialist at Cegedim Insurance Solutions
      Real User
      Mean time to root cause analysis decreased drastically

      What is our primary use case?

      Load testing in R&D to anticipate bottlenecks.  Used in production environments to retrieve consistent use cases.

      How has it helped my organization?

      Mean time to root cause analysis decreased drastically.  It allows us to address issues directly. 

      What is most valuable?

      The NeoLoad plugin is awesome, and it gets results from load tests correlated with test scenarios. 

      What needs improvement?

      C language integration requires manual implementation through the SDK, which is rather difficult and time consuming. 

      For how long have I used the solution?

      Still implementing.
      Scrum Master & Technical Service Coordinator at a tech company with 5,001-10,000 employees
      Consultant
      Mean time to recover has reduced significantly during major outages

      What is our primary use case?

      Performance monitoring of business critical applications in production and pre-production environments.

      How has it helped my organization?

      Mean time to recover (MTTR) has reduced significantly during major outages due to specific data pinpointed by DT applications.

      What is most valuable?

      Smartscape display for ease of visibility, pinpointing a exact problem, and providing necessary details for fixing and even improving on.

      What needs improvement?

      Log analytics in the classic synthetic and RUM tools would be a great addition. Although, it is understandable that this is offered as a good reason for migrating to Dynatrace.

      For how long have I used the solution?

      One to three years.
      Solutions Architect at GMV
      Real User
      Helps our customers with their digital transformation and gaining insight into their infrastructure

      What is our primary use case?

      * Full stack monitoring for several customers * Trusted consultancy * Development lifecycle support * Showing app problems during the testing phase

      Pros and Cons

      • "Dynatrace is a powerful tool for full stack monitoring with APM capabilities and AI root cause problem analysis. This helps our customers with their digital transformation and gaining insight into their infrastructure."
      • "It needs container log monitoring."
      System Engineer at Colruyt Group Services
      Real User
      Simplified the way to monitor a medium to big environment

      What is our primary use case?

      Monitoring production environment at the hardware and application performance level for evaluation of performance during testing.

      How has it helped my organization?

      Simplified the way to monitor a medium to big environment. Reduced solution time when there are major breaks in the system.

      What is most valuable?

      Alerting on standard or self-defined incidents. Integration with other tools in company using SNMP traps.

      What needs improvement?

      Make it easier to define applications. E.g., provide an API for applications defined by REST services.

      For how long have I used the solution?

      Three to five years.
      Co-Founder
      User
      Automation and anomaly detection has helped reduce MTTR and MTBF

      What is our primary use case?

      We are implementing this as part of an overall end user experience and application monitoring. Our environments include Java, .NET, web, mobile, Linux, Windows, etc.

      How has it helped my organization?

      Complete visibility into end-to-end user transactions. Automation and anomaly detection has helped reduce MTTR and MTBF.  We could impose optimization processes as well.

      What is most valuable?

      Quick, simple deployment Automation Auto discovery Detailed data availability all the time

      What needs improvement?

      We would like to see more dashboarding capabilities and the ability to export custom reports. Additionally, we would love to see more advanced log analytic capabilities, though the current ones are already ahead of competition.

      For how long

      Head Of IT Operations at OTP Bank
      Real User
      Can build complex PurePaths between the front-end and back-end databases

      What is our primary use case?

      Monitoring front-end for mobile banking within AppMon. We are using a balancer on NGNIX with a Dynatrace plugin to check availability by parsing logs.

      How has it helped my organization?

      Dynatrace helps to build business and non-business dashboards and the appropriate alarming on mail groups.

      What is most valuable?

      Native Java integration and building complex PurePaths between the front-end and back-end databases.

      What needs improvement?

      It looks like it has already been improved with OneAgent, but it needs migration.  It needs improvement with proprietary protocols for the DC RUM part.

      For how long have I used the solution?

      One to three years.
      Head of Monitoring Unit at BMS Consulting
      Real User
      Automatically identifies logical architecture and transactions

      What is our primary use case?

      It helps customers to understand performance, problems, and user behaviour. I implement an APM solution from Dynatrace to different customers in different industries, such as banking and telco.

      Pros and Cons

      • "It helps developers fix old and new problems, helps businesses to understand conversions, statistics, and service health."
      • "It provides a better understanding of what is going on."
      • "Improve Dynatrace for the following industries: telco, eCommerce, and banking."
      Service Delivery Manager, Application Performance Monitoring at Span
      Real User
      Service discovery with artificial intelligence automatic anomaly root cause detection

      What is our primary use case?

      We are monitoring business critical applications which provide prepaid vouchers for different customers.

      How has it helped my organization?

      We can see all the degradation of services in real-time, then we know exactly what the root cause of degradation is.

      What is most valuable?

      Service discovery with artificial intelligence automatic anomaly root cause detection, and problems replay.

      What needs improvement?

      Custom reporting is still missing.  PurePath exports was a great feature in AppMon, but it is sometimes missing in Dynatrace.

      For how long have I used the solution?

      Less than one year.
      Expert Middleware at Real Solutions Luxembourg
      Real User
      Capability to troubleshoot isolated customer complaints with user session feature

      What is our primary use case?

      Web banking monitoring: With Dynatrace behind my customers' businesses, we are focusing on real user monitoring, dealing with user sessions, dashboards, and reports for their business.

      How has it helped my organization?

      Capability to focus on root cause problems.  No more war rooms in most cases.  Capability to troubleshoot isolated customer complaints with the user session feature.

      What is most valuable?

      User session: Real visibility into what has happened at any time. Database transaction and queries.

      What needs improvement?

      Better root cause detection and improve root cause categories. In some cases, the root cause points out only a clue of what has happened.

      For how long have I used the solution?

      One to three years.
      Senior Service Manager - Digital at EE
      Real User
      Reduced incidents, as alert monitoring aids in quicker resolution of events

      What is our primary use case?

      * Alert monitoring: Helps react to events faster. * Threshold monitoring: Helps maintain capacity. * Incident diagnostic: Helps to troubleshoot.

      Pros and Cons

      • "Reduced incidents, as alert monitoring aids in quicker resolution of events."
      • "I would like to see the ability to pull more user-friendly reports."
      Service Delivery Specialist at Experian
      Vendor
      Ease of deployment via OneAgent is fantastic

      What is our primary use case?

      Enables fast deployment of application and host monitoring of our estate with minimal user intervention and hosting costs for the tool.

      Pros and Cons

      • "Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues."
      • "Dynatrace provides probable root cause for any issues which assists our support team to quickly address issues identified by Dynatrace."
      • "The plugin architecture is not very flexible, which makes it difficult to add the custom monitoring not available through Dynatrace, specifically around file monitoring."
      Senior SysAdmin at Innovation Strategies S.L.
      Real User
      More accurate when working with bugs

      What is our primary use case?

      We use it mainly to debug, control performance and KPIs of a tourism company. We can provide dashboards to business.

      How has it helped my organization?

      With Dynatrace, we can be more productive and agile. It allows us to be more accurate when we need to work with bugs.

      What is most valuable?

      The ability to go deep into production code. With this tool, we can work with bugs like no other tool can.

      What needs improvement?

      The dashboard tool needs to be improved. We need more options, because the look and feel is too old-fashioned.

      For how long have I used the solution?

      Three to five years.
      Software Test Team Leader at MIND CTI
      Real User
      Prevents production performance issues which result in customer complaints or system downtime

      What is our primary use case?

      Identifying performance bottlenecks on load testing environments. Before launching new code into production, it is imperative to know if performance issues will arise.

      How has it helped my organization?

      It prevents (together with performance testing) production performance issues which usually result in customer complaints or system downtime.

      What is most valuable?

      The product capabilities all together are valuable. You get a good insight into what is going on inside your code.

      What needs improvement?

      Monitoring asynchronous code requires manual instrumentation (most of the time).  Some autodiscovery capabilities would be nice in the tool.

      For how long have I used the solution?

      Three to five years.
      Solutions Architect at Spica Solutions.pl
      Real User
      Fast implementation giving customers instant value

      What is our primary use case?

      Application monitoring on our clients environments, including microservices, JVM, .NET, and many other technologies

      What is most valuable?

      Real user monitoring is one of the best things in solution. The possibility to analyze any particular user session is wonderful.

      What needs improvement?

      We have some issues with react user sessions.  We sometimes have to run plugins on docker containers.

      For how long have I used the solution?

      One to three years.

      What about the implementation team?

      The product is really fast to implement and gives customers instant value. This is important, because it reduces costs on the implementation. We are implementing software on our clients' environments
      Head of the Software Systems Operation Department at PrivatBank
      Real User
      Helps DevOps find all its problems easily and analyzes performance problems

      What is our primary use case?

      We use JS, JVM, stack, PHP, and Python.  We use database and NoSQL solutions, such as Redis,  MongoDB, and Hadoop.

      How has it helped my organization?

      Dynatrace is a good monitoring tool. It helps DevOps find all its problems easily and analyzes performance problems.

      What is most valuable?

      Dynatrace united some monitoring tools, such as app monitoring, JVM, PHP, network, log analyzer, etc.

      What needs improvement?

      A role-based view and a Python monitoring tool would make a simple user interface more usable.

      For how long have I used the solution?

      Trial/evaluations only.
      Solutions Engineer at Saga plc.
      Real User
      Visibility into the application and its performance from the user to back-end services

      What is our primary use case?

      Application performance monitoring Alerting on infrastructure and application problems, includes user experience.

      How has it helped my organization?

      Dynatrace provides visibility into the application and its performance from the user to back-end services.

      What is most valuable?

      Root cause analysis OneAgent automatic updates Managing Dynatrace Managed is a breeze compared to AppMon.

      What needs improvement?

      Include network monitoring in more detail for deep dive analytics of network components.  Needs more compatibility of platforms out-of-the-box.

      For how long have I used the solution?

      Three to five years.
      Senior Technology Specialist at Agility
      Real User
      Provides visibility on how end users utilize browsers and where they are originate from

      What is our primary use case?

      Details of EUM: It helps the entire team, including our management, our application owners, and DB owners.

      How has it helped my organization?

      Adds value to application owners, DB owners, and provides visibility on how end users utilize browsers and where they are originate from.

      What is most valuable?

      The most valuable features are end user visibility, Smartscape, and the entire visibility of our data center, including SQL queries.

      What needs improvement?

      Cloud monitoring and reporting need improvement, as well as how to manipulate data and export it to share with business executives.

      For how long have I used the solution?

      One to three years.
      Software Factory General Manager at Cegedim
      Consultant
      Global overview of all app layers, including web servers

      What is our primary use case?

      Monitoring and problem diagnostics. Control of the whole application layer. Used for Java apps and full stacks.

      How has it helped my organization?

      It reduces time and provides detailed info, showing problem correlation, and a single point of diagnosis.

      What is most valuable?

      IA correlation Global overview of all app layers, including web servers Database Intermediate elements Load balancer

      What needs improvement?

      They should provide a guide to arrive at the solution for non-super experts. Improve upon the possible benefit, especially if the problem is solved.

      For how long have I used the solution?

      One to three years.
      Information Technology Manager at Agilent Technologies
      Real User
      Alerts are based on deviations from the reference metrics which are constantly collected

      What is our primary use case?

      With nothing more than three commands, or a simple dockable container, everything was executed in minutes. In one week, we had enough customizations to be ready for production.

      Pros and Cons

      • "It is a product that helps developers, testers, and operations to make sure their applications work quickly and reliably."
      • "Dynatrace has designed its agents to capture limited stack traces for each transaction executed."
      • "Dynatrace alerts are based on deviations from the reference metrics which are constantly collected."
      • "They seriously have to improve their Web UI dashboard configuration and SSL timeouts. Their Web UI dashboards are very slow."

      What other advice do I have?

      Dynatrace was an incredible find!
      Consultant at a tech services company with 1-10 employees
      Consultant
      Easy to reach the root cause of problems in applications and quicker to fix them

      What is our primary use case?

      My primary use case is to monitor business applications, mostly with Web front-ends, to provide access for end-users and consumers.

      Pros and Cons

      • "It's very easy to reach the root cause of the problems in the applications, due do the analysis with Dynatrace. The timeframe to update and fix the applications has been reduced a lot compared to what we had before Dynatrace."
      • "I'd like to see more agents ready to be deployed. I know that it's possible to develop integration with Dynatrace API, but in day-to-day operations it's hard to do that kind of customization. So if they had more agents for more platforms and more applications, I think it would be better."
      • "We have a very stringent budget for an infrastructure solution. Maybe if they provided modules, a simple module with fewer features and a lower price, that would be very good."
      • "The real complexity that I've seen with Dynatrace is to learn how to navigate through all the options in the troubleshooting process. We have a lot of ways to evaluate the same problem. We had some difficulties in the beginning with the use of the product, but after some time and some experience we have overcome this problem."

      What other advice do I have?

      I would rate it with a grade of eight out of 10 because it's a very good solution. We got results very fast after the initial deployment, but I still find it very expensive. So we are still being questioned about the cost-benefit. The value that we have in Dynatrace - I don't think I will have this kind of budget in the near future - it's worth it now. My main advice is to evaluate the effort to set up the solution, customize the solution, after acquiring it. I know that we had better pricing, lower pricing, with the other competitors, but as I talked to some other customers that use BMC and…
      PA
      SRE Manager at a tech vendor with 501-1,000 employees
      Vendor
      Helped identify latency issues and code bugs, but negatively affected application performance

      What is our primary use case?

      Application process monitoring, and user-experience monitoring. It's used for monitoring inside of applications, like JVM thread-level applications, plus the user. I monitor usage statistics, performance statistics, plus the user satisfaction level.

      Pros and Cons

      • "We also got know many internal code bugs which could have caused memory leaks or other issues which we were not able to catch during that development phase."
      • "Google says is that you have a number of things on which you should measure your performance. One is if there's an error or not. Dynatrace tells you whether is an error or not. Second is saturation, whether something is getting saturated. You should be aware of what is getting saturated. Dynatrace even tells you that. The third is if there is a latency. Network latency is also told to me by Dynatrace."
      • "We like the alerting feature. For example, my applications are going out on some thresholds. So I get alerts, according to the thresholds I set. I get that data via emails as notifications."
      • "The linking is very good in Dynatrace. What happens in other monitoring tools is the linking is not proper. In those solutions, a person has to manually link many of the layers and what is happening in them, while in Dynatrace you get that from the very first visit. For example, if a person is visiting your website, from there it will traverse you to the end. If the application is a Java application, it will traverse you there, to the Method level. So that linking and traversing is better in Dynatrace."
      • "If Dynatrace is capturing everything in your application, it has to "sense" that information, and that sensing needs sensors which we have to include in our applications. The more you apply sensors - the more details you want - the more you have to increase the level of sensing. If I increase the level of sensing, my application's performance goes down, because something is there that is, again and again, checking each and every thing in the application. So that load on the applications increases. So, many times my applications used to crash because Dynatrace was working on them. We had to remove some sensing; either we had to reduce the sensing or we had to remove Dynatrace immediately."
      • "The dashboarding in Dynatrace is not very good. We have used other monitoring tools like AppDynamics. We are also using AppDynamics for some of our products. If I compare Dynatrace with those monitoring tools, the dashboarding is not as good. If I have to create a dashboard it takes me time, the experience is not that good."
      • "sometimes it happens that we are not able to capture things. For example, if a person is logged in from India, from the city of Mumbai, and is using a Chrome browser, and his email ID is xyz@abc.com. But what happens is, Dynatrace just fetches two pieces of the information, not all of it. Sometimes it gets it all, sometimes it doesn't."

      What other advice do I have?

      In terms of implementation, it's quite easy, now that there are many automation tools. So just integrate Dynatrace with the automation configuration tools. Just ask Dynatrace which integrations it has, for example Chef, or Puppet. If you integrate, the configuration will be easy. Also, the configuration needs to be standard. The standards should be set initially. There should be a standard protocol; that needs to there. If that's not there, then issues may arise later on. These are some things which are advisable when you work with Dynatrace. I would rate Dynatrace a six out of 10. When I…
      User at a financial services firm with 10,001+ employees
      User
      Helped us reduce outage times and severity of impact

      What is our primary use case?

      Application monitoring to quickly troubleshoot production issues and determine the root cause, as well as non-functional performance testing in QA.

      How has it helped my organization?

      Dynatrace has helped us reduce outage times and severity of impact. So far, we have not achieved the benefit of preventing issues.

      What is most valuable?

      Quick availability of multiple aspects of performance from infrastructure to application layers.

      What needs improvement?

      Wider coverage of platforms supported. Better mapping to true business service rather than purely technical monitoring.

      For how long have I used the solution?

      One to three years.

      How is customer service and technical support?

      Experience with relationship/account manager has been really…
      Architect at Highmark
      Real User
      The initial setup was straightforward, but performance could be improved

      What is our primary use case?

      Our primary use case right now is that we are dealing with the perfect days and non-perfect days. We have a certain goal. E.g., for this financial year, we want to have 350 days of perfect days. The perfect days is where every application in the business should have low business impact, all applications should be available, and there are some other metrics that we want to know. We have constraints whether this is a perfect indicator, and saying whether it is a perfect day or not. There are some situations where one of the JVM is down, but the other processes, which do the same thing are up. In… more »

      Pros and Cons

      • "The initial setup was straightforward."
      • "I would rate the technical support very well. They work with the inside their development teams to get us the best answer, as much as possible."
      • "In AppMon, the performance could be improved. That is the one thing I am most interested in."
      • "AppMon is lacking the AI that can be found in Dynatrace Managed."

      What other advice do I have?

      If you are implementing it for mainframe or MQ stuff, what are the things available and what are the other configurations that you need to set up. Right now, we do not have AI capability. We are on AppMon. For us, it is about going and debugging the PurePath and looking into what is the issue: finding out the other use cases or root causes. It is pretty much manual. We are trying to moving from AppMon to Dynatrace Managed within the next six months. We are planning to do a debug on that. Going through all the videos and classes, it seems like Managed makes more sense for us and would be more…
      Senior Systems Engineer at a transportation company with 10,001+ employees
      Real User
      PureStack gives visibility from the end-user right through to the code level

      What is our primary use case?

      We’re using Dynatrace AppMon currently in our environment, and we’re using it for troubleshooting performance issues. We are mainly using it in the performance-testing environment, to try to reproduce a problem if we happen to see one in production, and find what the root cause is. It's performing well, absolutely.

      Pros and Cons

      • "PureStack, I just love it. It can give visibility from the end-user perspective right through to the code level. That's the most valuable feature."

        What other advice do I have?

        I’m a big advocate of AI. It seems that AI can join the dots sometimes for us, and that is helpful. Instead of spending the time to think and connect all the dots, AI can do that for us in the future, and can come up with a solution also. That will be nice. In my previous company I did use siloed monitoring tools. We used HPE BSM, Business Service Management. There were two piece to that. One was infrastructure monitoring, host monitoring such as CPU, memory, using SiteScope. The other was end-user monitoring, synthetic user monitoring. Also, there was a piece called Diagnostics. The challenge…
        Solution Architect at a financial services firm
        Real User
        PurePaths help us drill down to the root cause of problems and escape the war room

        What is our primary use case?

        Our requirement is to monitor and manage application performance. Our primary solution is AppMon for application monitoring. The performance comes with a little bit of overhead, but we are designing the solution that way. If my application allows to be within that overhead, we are using it.

        Pros and Cons

        • "PurePaths help us drill down to the root cause of problems and escape the war room."
        • "We found it was quite challenging in terms of the learning curve."

        What other advice do I have?

        The role of AI, when it comes to IT's ability to scale in the cloud and manage performance comes in when the complexity increases, because your stacks are high, so human intervention would be really difficult. That's the reason we need AI power. Dynatrace has that capability and we want to use it. So looking to the future, AI and analysis will help us. We have used siloed monitoring tools in the past. The biggest challenge is that we don't actually have one view. Let's say a new application is launched or different tools, they have a particular focus for a particular problem solution. But when…
        Manager Custom Solutions at Nemours
        Real User
        Mitigates issues before they are in production, and if in production, reduces the time to find and resolve them

        What is our primary use case?

        The primary use case is application monitoring. We are using APM to test for performance, bugs, and hoping to resolve the issues faster, and hoping to catch them before we go to production. It's been great, it has helped us a lot. It can do more, but it's definitely helped us a lot and I'm a big believer in Dynatrace products.

        Pros and Cons

        • "The PurePaths are valuable because that's where somebody who is a non-developer can figure out where the problem is and send appropriate PurePaths, clean charts, or even the link to the developer. The developer can then look at it and figure out exactly where the problem is, this is the piece of code that took the longest time, and then resolve it."
        • "The challenge with AppMon is, what if you don't have an AppMon agent on a host, but it talks to the database. It talks to it, but I don't have either a host agent or an AppMon agent on it. That has been a challenge, but I believe the Dynatrace agent, the OneAgent, will solve that, potentially."
        • "The configuration of the alerts, that's been a challenge in AppMon for me, right now. Some of the alerts are too noisy, but that might be my lack of some configuration."

        What other advice do I have?

        If we had just one solution that could provide real answers, as opposed to just data, we could spend less time on troubleshooting and trying to figure out what the problem is, and actually do our jobs, which is to design, build, and develop software. The criteria we look for when adopting an APM solution are ease of use, and does it truly get you down to the problem area - and I believe that Dynatrace does - and the third one, it's true for everyone, is the cost. I would rate it a nine out of 10. I'm not giving it a 10 yet because I would like to see the Dynatrace product in action and truly…
        Platform Engineer at a financial services firm with 10,001+ employees
        Real User
        I am confident in the tool's scalability because it easily deals with .NET Applets

        What is our primary use case?

        I mostly just onboard different applications in the company under the Dynatrace platform. Occasionally, they will have issues, then I use AppMon in order to tell them what the issue is. It usually is something simple: The URL, this particular service is slow, or your database is not responding correctly. It is performing well.

        Pros and Cons

        • "I like the PurePaths dashlet the most. This is mostly because as soon I open the PurePaths dashlet and sort by response time, there is the problem. Every time."
        • "I have never been more confident in a tool's scalability because I've seen how easy it is for it to deal with the .NET Applets."
        • "I would love to see a better data export, because AppMon's charting capabilities leaves a lot to be desired. You have about a 5,000 line limit. I would really like to see the ability to export, in Dynatrace and AppMon, in essentially in a nice format of whatever you want to whatever else."
        • "For AppMon, there is always room for improvement: charting, dashboarding, and user management."

        What other advice do I have?

        I started in the PDP program at Dynatrace. That was when they were still Compuware. Then they became Dynatrace, and I went to a different company, now I am at PNC. I have done the exact same thing for several years in different places. In my current and previous positions, AI is not important when it comes to IT's ability to scale in the cloud and manage performance problems. The previous company bought it, and they did not even set it up. I onboarded a bunch of apps. So, they were way too fledgling to try to start looking into it. What I would use AI for is if it could assist me in saying…
        Senior Software Engineer at a tech company with 1,001-5,000 employees
        Consultant
        It has improved performance from a time perspective

        What is our primary use case?

        My primary use case is troubleshooting production issues to see which endpoints are mostly calling and get some logs about them. It's performing well. We use AppMon, and whenever any production issues occurs, we get a time window from the customer explaining, "This time it is a software failure." We actually did some training on the AppMon UI, then it almost never failed on us. We could trace back exactly where the issue occurred. We came to the Dynatrace event to understand more about it, and see how we could learn more to perform our troubleshooting better.

        Pros and Cons

        • "It used to take a lot of time to troubleshoot. Now, we can actually see the logs anytime we want. I can just find the problem. It has improved performance from a time perspective."
        • "The most valuable feature the solution offers right now is the PurePath. When we see a web request, and something failing, we can drill down using PurePath."
        • "If you want to see a month's data, it keeps on spinning. Here is an improvement which needs to happen, which is the case with all applications or tools. There is a lot of data, and either we have to change the way we are logging or the application needs to be enhanced."
        • "It is always requiring us to update the Dynatrace client."

        What other advice do I have?

        It is the best solution that I have seen so far. AI is like a new feature or benefits, and it is a cool thing. We have not tried it, but I really like to see it working. It is a great program, and it automatically makes a trendline baseline. Whenever something goes wrong, it can send an alert. There is also a web check feature. Currently, we do not have a baseline. If AI is there, it can see the trend. Based on the trend, it can send notifications. It is also integrated with various platforms, like social platforms, so we can also get alerts from there. Most important criteria when selecting…
        Senior Software Engineer at a tech vendor with 51-200 employees
        Real User
        Analyzes which parts of the application are slower than others

        What is our primary use case?

        We use Dynatrace to detect where we can improve performance. We use AppMon to do that. We're just getting started, in the past six months is when we started using Dynatrace, so we don't have definitive results yet, but we have definitely identified problem points that we can work on.

        What other advice do I have?

        I don't have any personal experience with AI in IT, but I can see that, as environments get more complex, it will definitely help with finding problems. If we had just one solution that could provide real answers, and not just data, on our ops side it would help because they use that to dig out the root cause of problems. When we look at a vendor we're mainly looking to see that their product does what we want it to do, that we can analyze performance problems and that it gives us good feedback on where we can improve things.
        Tech Lead Infrastructure at a financial services firm with 10,001+ employees
        Real User
        Helps our ops team to pinpoint the problem area and call the right group to work on it

        What is our primary use case?

        We are old school, we don't have proper documentation on how our application interacts with the downstream components. We tried CA Wily, that didn't provide a solution. We had CA Wily for three years, but when we deployed AppMon it gave us the complete picture, how the application interacts with downstream components, the application flow. Based on that, my development team is developing the application automation diagram using the app map. It's like reverse engineering I guess.

        Pros and Cons

        • "The AppMon solution helped the operations guys to pinpoint one problem area and call the specific group, instead of everyone. The mean time to repair and the resource utilization time, they are totally reduced."
        • "The Transaction Flow diagram and the class and meta level information, those are really key selling points in the automation for AppMon. Also, the meta level instrumentation and the dashboards that most of the people use in our organization."
        • "Most importantly the back-end components. Most of the back-end components that the application connects to; nobody knows how our application interacts with, for example, the DataPower Gateway. But AppMon really provides that information for us. So finding the gaps is the key here."
        • "One thing I'm missing and that is the JMX from the MBeans, it's missing completely."
        • "We have a load testing team, they completely rely on the reporting for analyzing the data. They should have a template to create a report and they should have something to auto-deliver the report into your email box."
        • "They need to develop how to capture the JDBC and MBeans metrics."
        • "The other feature that Dynatrace should have is - from what I see in Dynatrace in our PoC - when you auto-upgrade the agents, the JVM or the application has to be restarted. But if you have something like an "auto-attach" feature, to attach the agent for the running process, it would not require a JVM restart. That would be nicer. That is a killer point."

        What other advice do I have?

        When I'm looking at AI, the problem identification and anomaly prediction is important. It's good to know, beforehand, when the problem is going to happen. The anomaly detection is the key area, and part of the AI I think. If we had a solution that gives you an alert that said, "This is your problem, this is how you're going to solve it," that would be really awesome. Pointing out a problem to a specific group is a key point. That would really help, instead of globally alerting everybody, alerting upper management. If before they know it, you can solve the problem that would be nice. When…
        Enterprise Systems Technology Monitoring at a insurance company with 1,001-5,000 employees
        Real User
        Having a guardian onsite for our first two years helped with our user adoption

        What is our primary use case?

        Currently, at my organization, we have DC RUM, Gomez synthetics, and AppMon. We are getting ready to PoC the OneAgent technology. Our use case for OneAgent will be containers monitoring, AWS monitoring, and microservice monitoring. Our organization currently has a digital services team that will be doing a lot of this cutting edge stuff and our architecture is not being fully monitored by the current stack that we have. We also have a tool called ScienceLogic that we use with our Ops bridge and we have Splunk. Therefore, we are really looking for the OneAgent to fill in the gaps that we are… more »

        Pros and Cons

        • "Having a Dynatrace guardian onsite for our first two years helped with our user adoption."
        • "I would like better plugin support, because they are constantly asking us to do plugins, saying "Yeah, we can do that. Use this plugin." Then, the moment something goes wrong with that plugin, I have no way of getting help."
        • "I have not had very positive experiences with tech support in the last year. I found them to be arrogant, rude, not solving my problems, and not interested in solving my problems."

        What other advice do I have?

        I am really excited about the AI that I am seeing out of the OneAgent because I was just at the IBM conference last year. The IBM AI is still pretty much a toy and I have not really seen the rubber hit the road with their stuff, but the rubber hitting the road is here with the Dynatrace AI. From what I have seen, it will be a key tool set for us just to pin down problems and get answers immediately. Most important criteria when selecting a vendor: Everything that they are doing is right, except tech support and plugins.
        ECOM Engineer at a retailer with 1,001-5,000 employees
        Real User
        Reduces our root-cause analysis time but needs better load-handling

        What is our primary use case?

        I'm an admin so my primary use case is to manage the product and the software. And whenever there is a user, they have a question, they don't know how to browse or look at the PurePath, that is where I come in, to show them how to.

        Pros and Cons

        • "PurePaths. The ability to see the transaction flow of the web request. It's valuable because our developers, when we have an issue, they can drill down to see exactly where in the application, the call in the application; where the high response time is, or where something is wrong."
        • "Right now, for AppMon, the maximum handling load, the transaction per minute, is around 6,500. We had an issue on Black Friday or Cyber Monday, some kind of stability issue for users who could not log in. I want to see an increase in the load, at least to 7,000 or 8,000 transactions per second"
        • "It's not very scalable, we cannot add another server onto it."

        What other advice do I have?

        When it comes to the nature of digital complexity, and IT's ability to scale in the cloud and manage performance problems, I think moving to the cloud is very agile and provides scalability. Right now, we're using AppMon which doesn't have the AI feature. That's why we're interested in upgrading to the new Dynatrace product, which has the AI feature and scalability. If we had just one solution that could provide real answers, as opposed to just data, there would be a lot of benefit. If somehow the new Dynatrace product - the AI engine that tells you where the problem is - would tell us where…
        Test Manager at a university with 10,001+ employees
        Real User
        We now know when a given application is down and we can be proactive

        What is our primary use case?

        The one that we recently scripted was just to see if an application was up, it was a very simple script. We had an issue with a vended solution at the university in which the application would just go down and the vendor had said that, "Oh, it never goes down, we have 100% uptime." We didn't have a good way to monitor that before. We said, "Our students our reporting that they cannot log in." With Synthetics, we wrote a very simple script that went to the landing page and tried to type and hit "enter," and that's it. We have two-factor and some other things that prevent us from going too far… more »

        Pros and Cons

          • "The thing that is preventing us from moving forward with Dynatrace right now is that we can't tag our customer traffic with a customizable tag. All of our students have a unique identifier and in AppMon we tag that and we can search by it very easily and it's very useful. But in Dynatrace, you can't yet customize and find people like that, so that's really preventing us. I heard that it's being worked on but I'm not sure when it's coming out."
          • "One of the new features is "impacted users." I would like to see a rate of impacted users. For example, how long has the problem been going on: 100 users in five minutes. Does that mean that in 3 hours if we don't get this solved, we're impacting x number of people? Understanding the rate at which the problem is impacting people would be a cool feature."

          What other advice do I have?

          Regarding AI and the ability of IT to scale into the cloud and manage performance problems, we don't have the new technology yet, we don't have the new AI, we have the old AppMon and Synthetics. But it seems like it's very important. We have used siloed monitoring tools in the past. The university is very old and very segmented and different departments use different tools and we don't all talk to each other. We still have this problem today and we're trying to get more user adoption for Dynatrace. But it's difficult. If we had just one solution that could provide real answers, and not just…
          Supervisor Of Event Management And Monitoring at a insurance company with 1,001-5,000 employees
          Real User
          Dashboards enable us to locate and alert about a problem, and triage it quickly

          What is our primary use case?

          When we first got Dynatrace, it started just as a developer's tool. As we used it more and more, we started using it not only for applications but for hardware. Now we're using it for servers. it's evolved over time. The use cases are monitoring, alerting, triaging, and for statistics and dashboards. It's basically used to make sure that everything is running okay. You can check dashboards in each group. The DevOps group can use the dashboard and say, "This is how my code is working." So it's more peace of mind, and to keep things available, which is really important to us: availability and… more »

          Pros and Cons

          • "From the monitoring perspective, the ability to triage quickly is important, and the ability to alert and tell people where the problem is."
          • "I haven't had a chance to go through all of it, but I would like to see the ability, from an administrative standpoint, for it to collect statistics. I want to be able to see the servers that the agents are installed on. I want it to be able to start doing collections for me by platform: How many Linux servers do I have? How many Windows servers do I have? Statistically give me the information of how things are performing, but I want that in a dashboard, where I can look at a dashboard and I can look at a section. So the ability for me to drill down will make it easier for me."

          What other advice do I have?

          I'm excited because I like the AI piece. I want to get rid of the thresholds piece. That's part of the excitement as to where we are going to go, because a lot of the conversation occurs when you have to say, "What's the real threshold based on the applications that we have?" We have over 500 applications, easily. Each one has its own behavior. Then everyone wants to discuss a threshold. Now, I'm thinking, with Dynatrace SaaS, we don't have to do that anymore. Bit it will be awhile before we get there. AI is really important. We're on-prem right now for hybrid to go to the cloud. So when you…
          Senior Systems Engineer at a insurance company with 5,001-10,000 employees
          Real User
          We are able to drill down and detect what the problems are; providing high-quality performance monitoring

          What is our primary use case?

          We currently use AppMon. It has been performing great compared to what we replaced. The main use case is application performance monitoring and availability.

          Pros and Cons

          • "Provides more insight into detecting what the problem is with some of our applications."
          • "We are able to drill down and detect what the problems are; providing high-quality performance monitoring."
          • "​Our environment is very complicated anyway, so the initial setup was a bit of a struggle, but only because we have so many applications and JVMs that we have been working on for long time."
          • "We are still struggling a bit with finding an answer quickly."

          What other advice do I have?

          If I had just one solution which could provide real answers as opposed to just data, the benefit to my team would be time savings. We are scrambling all the time to try to figure out when there is a problem. If we could have something else telling us what the problem is, we could spend more time fixing it, providing valuable dashboards. and other valuable monitoring, then have a better proactive monitoring environment. So, it is huge. The role of AI when it comes to IT's ability to scale in the Cloud and manage performance problems is huge and really important, especially after seeing…
          Software Engineer at a pharma/biotech company with 10,001+ employees
          Vendor
          It is limitless when it comes down to being able to scale up or even scale back

          What is our primary use case?

          We are using AppMon UVM and Dynatrace synthetics, which we recently implemented. We are looking forward to using the new releases of Dynatrace in the future, where the use cases then will look at the following: * User actions * Analyzing PurePath to see what the user is doing. * Transactions on our website since we have an eCommerce website. * Availability and response times * Drill down to see if there are any issues * Gather old clients.

          Pros and Cons

          • "It allows you to better utilize and focus your talent, and tell management that you are not only looking at problems, but how you can ultimately make the product better for the end user."
          • "It is limitless when it comes down to being able to scale up or even scale back, if we need it to."
          • "We have not had any stability issues with it at all. This has been the most stable solution that I have worked with."
          • "I was hands on in the setup of the solution. Initially, it seemed a little daunting."

          What other advice do I have?

          I would recommend to give Dynatrace a call if you are looking for an APM solution. AI is the solution of the future. I say the future but actually right now moving into the future. It is interesting looking at some of the applications using AI to solve problems, like betas, and being able to integrate that with Alexa for things like adding voice control to identify and solve problems. I think going forward it will be the way that IT works. It would be invaluable to have one solution which would allow you not only to gather data, but to be able to make intelligent solutions based off of that…
          Senior Software QA Engineer at a consultancy with 5,001-10,000 employees
          Real User
          It makes our lives easier as we drill down to problems

          What is our primary use case?

          * We use Dynatrace for performance testing. We use it to dig down for application layer or slowness issues, getting a clear idea of what is causing the issues, then reporting back to the engineering team. * We monitor our infrastructure using AppMon, where our hosts have their CPU thresholds and our memory issues are going on. We use for that. It is performing well. It makes our lives easier as we drill down to problems. If something happens in production, and a client reports the issue, say our page is loading in 10 seconds, and the issue comes to the performance testing team, we can get the… more »

          Pros and Cons

          • "We use Dynatrace for performance testing. We use it to dig down for application layer or slowness issues, getting a clear idea of what is causing the issues, then reporting back to the engineering team."
          • "It makes our lives easier as we drill down to problems."
          • "There is a strong user community. There is no need to talk to the technical support, because all the questions which I have had, all the solutions were in the documentation. Or, I have been able to post a question to the user community and get an answer within a day or two."
          • "Getting the EM data, we have to open a browser. Generally, one of the asks from our clients or our engineering team is to change this."

          What other advice do I have?

          I would definitely recommend this solution, because it has all of the new features coming with Dynatrace OneAgent. It will be awesome for any client or company. If I had just one solution which could provide real answers, not just data, and benefit my team, it would be one solution where you can get all the data stating this is the root cause and this is the solution. That would be awesome. AI will definitely play a bigger role when it comes to IT's ability to scale in the cloud and manage performance problems. ZSA will need to predict things like rolling insights to the client on the sales…
          QA Performance Lead at a manufacturing company with 10,001+ employees
          Real User
          PurePath helps you pinpoint issues, then develop and focus them in the right way

          What is our primary use case?

          We are actually using it in the test environment, not in production. That is our use case. What we want to do is we want to test it and find issues either with our core or infrastructure before it goes live.

          Pros and Cons

          • "Having the metrics easily understood and easily articulating the information."
          • "The ability to use PurePath in analytics is definitely the most valuable feature. It helps you pinpoint issues, then develop and focus them in the right way."
          • "We are able to fix issues rather quickly, by identifying then fixing them. Therefore, the efficiency of the organization has improved. We are spending less time fixing issues."
          • "​The AppMon 6.5 is problematic in configuring. It is little finicky. When we configured the JVM, it did not work."

          What other advice do I have?

          I would advise a colleague or friend to use Dynatrace. The most important criteria when selecting a vendor: * PurePath * Ease of use * The dashboard * Having the metrics easily understood and easily articulating the information.
          Senior Engineer Architect at a leisure / travel company
          Real User
          Provides usability to transform data into a more meaningful presentation

          What is our primary use case?

          We use AppMon and synthetic, especially synthetic for monitoring the users and user experiences, and finding the JavaScript errors. Our working flow is mainly single page application. Therefore, it does help to improve the speed and performance of pages. I am excited about the session replay feature. We will actually be integrating with Mouseflow, which does the same thing. It is not a big deal to integrate and disintegrate it. If session replay does what Mouseflow is doing, then it is probably our best bet.

          Pros and Cons

          • "It gives more visibility into all the coding (the black screen). It gives a nice screen. You can see ups and downs. You can see where the traffic is getting impacted, more on the convergence side."
          • "It is a platform that is very well-suited for marketers, but also for technology people. That is the key: the dashboard."
          • "​We are waiting on the new features to see how they perform."

          What other advice do I have?

          If I had a solution which could provide real answers, not just data, the immediate benefit for my team would be turnaround and evaluation time. If you could transform these into a language that management understands, that would be the key. The role of AI when it comes to IT's ability to scale in the cloud and manage performance problems plays a big role. There are various platforms, offerings, services, and applications, which integrate with so many things. You will not need to spend time hooking this to that. The AI will figure it out, which is pretty cool. Most important criteria when…
          Senior Software Engineer
          Real User
          Provides tremendous detail about what is really going on in your system

          What is our primary use case?

          We've installed it to help us with performance issues and we use it when there's a problem, but we find it difficult to get in to find out what's really wrong. We always have to call someone from Dynatrace to help us figure out the problem, because we're not very good at it, which is why we want to get to OneAgent or the new Dynatrace.

          Pros and Cons

          • "One thing it helped with: We should never get traffic from outside the U.S. and we were getting traffic from Europe, and that was a problem. We found out what caused it. Dynatrace helped us find that information out. We wouldn't have found it otherwise."
          • "It would be nice to get the AI piece into AppMon."

          What other advice do I have?

          Regarding the importance of AI when it comes to IT's ability to scale in the cloud and manage performance problems, for our company, we don't do AI. So it's not important at all. However, I absolutely believe it's the future of technology. I would love to move our company in that direction, to use AI to help us - especially with Dynatrace - be proactive with problems, see them coming before they actually happen, which is what the AI piece can help deal with. If there was one solution that could provide real answers and not just data, the immediate benefit for our team would be ease of use…
          Senior Technical Systems Analyst at a financial services firm with 10,001+ employees
          Real User
          We're able to save business teams and application-support hours or days figuring out problems

          What is our primary use case?

          We have hundreds of applications in our organization which are currently instrumented. We define business transactions and provide real-time monitoring for these applications. Overall, I'd say we're pretty satisfied. However, as a larger corporation - our environment is very, very large, we have over 15 production servers and a total 20-plus Dynatrace AppMon servers - it's increasingly difficult to manage as our environment grows out. It's simply because our team is not fully staffed to support such a large environment, and to do the maintenance work with all the upgrades from 6.5 to 7 to 7.1… more »

          Pros and Cons

            • "It definitely needs HA, because we have so many applications that are dependent on AppMon that it has been deemed critical. Any downtime, it just affects so many users. So that's one of our key asks for the future."
            • "I would say it's not scalable, because we've had to move large applications that were in a shared environment to their own separate Dynatrace server instance."

            What other advice do I have?

            When it comes to the nature of digital complexity, and role of AI when it comes to IT's ability to scale in the cloud and manage performance problems, that's the direction that we're already going, and I don't think we can avoid it. It's something that for us, as a large organization, we will need to leverage. I think we will adopt it, hopefully, sooner rather than later. If we had just one solution that could provide real answers and not just data, the immediate benefit would be that we'd be able to do more work, free up our time to do other tasks. Also, as a trickle down effect, the more…
            IT Analyst Senior at a financial services firm with 10,001+ employees
            Real User
            Dashboards have been eye-opening for management, allowing them to see the problems

            What is our primary use case?

            Our company primarily uses the AppMon product and we have it divided up in different business units: line support, corporate systems support in our organization. We primarily use it to monitor internal HR applications, enterprise document applications, anything that involves Java, database SQL. We're trying to monitor and make sure that we're tuning performance. We have an initiative going on this year, high-availability, so we're trying to get as many applications in our organization to be monitored through this tool as, much as possible, to make sure they're all running most efficiently and… more »

            Pros and Cons

            • "The dashboard gives us something to show managers and our business where the problems are. That's really been eye-opening for them. They can see, yes, this tool has been a good investment. They can see where the problems are and how we can take advantage of it for making those necessary corrections."
            • "I think the design is pretty scalable. It's pretty easy to add additional nodes if we need to. Also, it's easy to migrate changes from one environment to another."

              What other advice do I have?

              When it comes to the nature of digital complexity, the role of AI when it comes to IT's ability to scale in the cloud and manage performance is certainly a big thing going on right now. It's very important to us. I want to make sure that there's not only learning when there are issues, but also that there is taking action automatically to correct it. That's where the intelligence is at, and once you program it in, it knows how to fix the issue and you don't have to troubleshoot and find out what the issue is. That's a big initiative that's going on, it's very important to us, this AI. In terms…
              IT Application Analyst Senior at a financial services firm with 10,001+ employees
              Real User
              The deep dive with PurePaths gives us visibility we didn't have before into our applications

              What is our primary use case?

              We have AppMon, and our primary use cases are to * gain greater visibility into our applications and our full stack of technology * be able to provide our developers with insight into their applications * be able to see our systems, monitor them for availability * really reduce our mean time to resolution, if and when we have problems. It does really well, it really gives us that insight that we need. We have a large instillation and it does a decent job of handling that. I do foresee us looking at the Dynatrace product long term, to help address a couple of the things that we have some issues… more »

              Pros and Cons

              • "For me, the most valuable feature of this solution is that deep dive that we get out of the AppMon product with the PurePath technology, and the way that the PurePath stack works."
              • "One thing that I would like to see is for companies like us - large AppMon customers that have a lot of presence in AppMon, a lot of manually configured things and customizations - would be something that would help us be able to make that journey more easily, the transition from to AppMon to Dynatrace."
              • "For AppMon, in order to use the rich client especially, I think you have to be somebody who is in there more often than not. It's not necessarily as intuitive as it could be."

              What other advice do I have?

              Regarding the role of AI when it comes to IT's ability to scale in the cloud to monitor performance problems, we don't have a product that has AI right now, but that's something that we're really looking at right now. We're in the middle of PoC on the AI, and capabilities that are built within the Dynatrace product are really appealing to us. We're a large company, and we have a lot of applications, a lot of processes, a lot of hosts, and having something that will automatically detect anomalies and tell us when there are problems, without us having to tell the product when to tell us that…
              Middleware Engineer at a insurance company with 1,001-5,000 employees
              Real User
              It seems to be very stable. We have not had any outages attributed to the product.

              What is our primary use case?

              Our primary use case is for application monitoring. We have the AppMon product. It is performing well. We do not have a whole lot of organizational buy-in for the product yet, so there is a struggle in getting the resources to work on it to fully exploit the product's value.

              Pros and Cons

              • "The overall application monitoring ability to do alerts."
              • "It will allow us to eventually become more proactive when problems start arising. We can see them before they happen and address them before there is any impact to our customers."
              • "It seems to be very stable. We have not had any outages attributed to the product."
              • "We called support mostly about implementation issues. Docker was one which was early on and the support structure for Dynatrace. Typically, they were trying to help us figure out third-party applications and where the monitoring agent should be located."

              What other advice do I have?

              If I had just one solution that could provide real answers, not just data, the immediate benefit for my team would be spending less time finding out what caused the problem and potentially being able to have those cases automatically routed to teams who could address them. Our team would be able to have more time to dedicate to other projects. Most important criteria when selecting a vendor: * Capability * Stability of the vendor * Market share * Number of customers.
              IT Director at a insurance company with 10,001+ employees
              Real User
              Enables us to recreate a problem, find the root cause, but scalability for microservices is problematic

              What is our primary use case?

              We have multiple applications deployed in production across different technologies. We're using AppMon to monitor the services, the memory profiles, the traffic that comes through them. It performs well. I have a team that works on configuring it, so they have a little bit of work ahead of them. It's not used across our development space, yet; so, not wide adoption.

              Pros and Cons

              • "Enables my performance engineer to recreate a problem and give the developers what's happening, where to go look, all the information they need to be able to find what the root cause is."
              • "We're thinking about moving to Dynatrace because AppMon is not scaling for us."
              • "We're developing more and more microservices and, each time, for an AppMon license, you have to deploy it, you have to configure it, you to get charged for it. It's very time-consuming."

              What other advice do I have?

              I think the role of AI, when it comes to IT's ability to scale in the cloud and monitor and manage performance issues, is huge. I have a directive to go to AI, shift left, go cloud, go microservice. All of that fits within a space where I don't have the resources to do that stuff manually, so let AI do it. AppMon is our first APM solution. If we had one solution that could provide not only data, but real answers, if we deployed Dynatrace, and it got its own baselines, and then it told us, "We saw an anomaly, here's a problem ticket, somebody needs to look at that," that would be tremendous. My…
              Lead Performance Engineer at a retailer with 10,001+ employees
              Real User
              Having insight into what is going on for our customers is immensely valuable across the board

              What is our primary use case?

              We use it for our development teams to make sure we have development feedback loops. We run about 50 different development teams and development streams. It is very important for us to keep on top of our deployments. We ran about 950 deployments and the tool gives us the flexibility to ensure that we are staying as close to those deployments moving forward.

              Pros and Cons

              • "Support is very transparent in issues, what they need to do, and how they need to fix certain issues and problems."
              • "The most valuable things that we have seen are the user experience and capturing what the users are doing inside the browser."
              • "Before we had the tool we had no visibility into the user experience and capturing what was going on inside the browser. We utilized tags so we knew how many times people were doing certain things, but we did not know how the performance was, if users were satisfied with what they were doing, and if we were serving up errors."
              • "We have had some struggles with scaling. We were on AppMon, and AppMon has its own monolithic drawbacks."

              What other advice do I have?

              Look at your audience. Who is the audience that is going to be consuming your data? If it is going to be primarily developers then you want to be able to push this out through the business, there is no other solution. If you want your developers and people to actually see what is going on inside the code and be able to fix and proactively fix stuff before it happens, this is the solution that you want. Most important criteria when selecting a vendor: The vendor needs to be very future facing. We jump on technologies. We are a huge company with over 400,000 employees. We jump on new…
              Technology Leader at a insurance company with 10,001+ employees
              Real User
              Allows us to get real insights into impacts of changes, and provide business dashboards

              What is our primary use case?

              It's performing well. We typically use it for its intended purpose: application monitoring, identifying trends of release-over-release of our solutions, of average response time, impacts, server metrics.

              Pros and Cons

              • "One aspect of development is the concept of continuous improvements. There are key screens in our applications. We get identification, through Dynatrace on its own, that these are our top ten slow preforming screens."
              • "In the AppMon, offering, currently, the most valuable feature is the PurePath analysis, being able to deep-dive into call chains."
              • "They should make hooks into some of the more modern performance testing tools a little easier. I think that would go a long way."

              What other advice do I have?

              When it comes to the nature of digital complexity, I think AI is significant when it comes to IT's ability to scale in the cloud and manage performance problems, especially in regards to shifting the need for manual observations, and in terms of identifying system degradation, etc. I think it's extremely valuable in terms of being able to anticipate potential issues, as opposed to the typical reactive identification of issues. I'd rather an AI system find it before a customer communicates such. Regarding one solution that could provide real answers, as opposed to just top-level data, I don't…
              Application Monitoring Specialist at a energy/utilities company with 1,001-5,000 employees
              Real User
              We have been able to avoid issues before they actually happen

              What is our primary use case?

              We have multiple applications at our company and the user experience is really important to us. We started getting Dynatrace products in to see how we can improve user experience and find some of the performance issues that we were unaware of. Some applications were practically black boxes for us, and we could not get an in-depth view into them. Therefore, we started with DC RUM and AppMon to get more details for such applications and this helped us immensely. We have really improved in customer satisfaction and also we found out a few performance issues that we were not aware of earlier. DC… more »

              Pros and Cons

              • "It is very stable. The improvements that they keep making just make the tool more useful.​"
              • "The proactive monitoring that we can do with Dynatrace where it is 24/7 on with all the user experience indexed and everything coming into us."
              • "Support was very quick to help us identify a problem and fix it immediately"
              • "There are a lot of features that could be added that would make this a very useful solution, but it is getting there.​"

              What other advice do I have?

              If you are looking to implement something right now, look for any technology like Dynatrace OneAgent, which basically removes all the manual work like tagging each process. Therefore, if you have any technology that can just sit on an operating system level and view all the processes running in that operating system, that would be fantastic. If I had just one solution which could provide real answers, not just data, the immediate benefit to my team would be quick resolution. This way we would know what exactly the problem is and we could later find out how it went wrong, but the best thing…
              Senior Engineer at a financial services firm with 10,001+ employees
              Real User
              Gives us almost real-time feedback, very accurate in monitoring systems and settings

              What is our primary use case?

              Currently we use it for monitoring various systems, performance settings. It does very well for that, so I can say we're really happy with it.

              What other advice do I have?

              When it comes to the nature of digital complexity, I think the role of AI for IT's ability to scale in the cloud, and managing performance, is very important because as large platforms grow, it's going to be extremely important to be able to pinpoint those problems and help find root cause analysis, that much faster. You're going to have that many more logs, and data, and code to flow through. A small subset of people just isn't going to be able to do it effectively. We have used a small, limited set of siloed monitoring tools. In previous jobs, they were homegrown, so they were only as…
              Software Developer at The Travelers Companies, Inc.
              Real User
              Troubleshooting features like PurePath, and dashboarding in addition, give us good insight

              What is our primary use case?

              We use AppMon to monitor our production system today. We're also looking at ways to get our development teams looking into things as they commit, and identifying performance problems, as soon as we can. Our team is one of the few development spaces in our organization that actually uses Dynatrace to give us some feedback in terms of performance level, test regions, things like that. We're trying to find ways to get other people involved there.

              Pros and Cons

              • "Some of the troubleshooting features for development, the PurePath technology in AppMon, are valuable. The dashboarding gives us some good insight into some fluctuations in some of the application areas."
              • "If there was something that could be done at a local developer's station, something like, "Hey, here's a hint, this thing looks like it might not be optimized," or the like. I think more development features, to hedge that performance would be good."
              • "Even with PurePath and the like, it still takes time, a day or whatever - or expert knowledge of some person - to be able to identify a problem quickly."
              • "I think at times AppMon has given some folks some headaches from a configuration standpoint, and a maintenance standpoint, but aside from that I don't think they've really had many headaches with it."

              What other advice do I have?

              I don't know that we use too much in the way of AI to scale our production today. We do use Pivotal Cloud Foundry when we do have some auto scaling-up of some of our microservices. But those things, I definitely think are going to become more commonplace, and more part of everything that we do. I think the AI stuff is going to help us going forward, because we're breaking apart some of our bigger, monolithic applications, and building our microservices, so there are going to be things that need to scale up, scale down, based on what someone is doing. So I think that AI stuff is really going to…
              Senior Director at a financial services firm with 10,001+ employees
              Real User
              ​We have substantially lowered incidents in our organization

              What is our primary use case?

              Currently, primary use case for the usage of AppMon is what I will call our flagship applications across the bank. We have had it about three years. Adoption was over time, one app at a time. then more and more. All of our major flagship applications now have AppMon dashboards. We do have some SaaS, but that is because the applications are cloud-based solutions. The use case frankly is about improving monitoring, system uptime, and preventing of events. If you have thresholds set correctly, along with alerting, and all the other stuff, your operational teams can find things before the field… more »

              Pros and Cons

              • "​We have substantially lowered incidents in our organization."
              • "The PurePath stuff for deep dive analysis on problems. That is massive as far as having a benefit."
              • "Setting up the thresholds and alerting, it is complicated to understand their use cases."

              What other advice do I have?

              I would definitely recommend Dynatrace. I would say not to be fearful and embrace it. It is a combination of personal comfort level in your staff, so I would probably recommend you start with a medium to low profile application and just aggressively implement Dynatrace. Once you get accustomed to it, then go with the all-in adoption. It is a great product, but your staff and your people, unless you are completely turnkeying it for someone else, they have to understand it. You implement it, and if people don't understand it and use it, then you are really not getting anywhere. That is probably…
              Capacity And Performance Manager at BBVA
              Real User
              Streamlines the tracking down of the root cause of problems in production

              What is our primary use case?

              Our primary use case is, we're using AppMon as our main tool for capacity and performance, my team is in charge of all of application performance. For us AppMon is unbeatable in the market. We have tried to find other vendor solutions because of the pricing - we're trying to save money - and we couldn't find any other tool that gives us the same amount of information in terms of performance and root cause analysis. It performs very well if you right-size the infrastructure where you have to deploy it.

              Pros and Cons

              • "The memory dumps, the tracing, and PurePath. All the tracing that you can do with the tool is, for us, our life. It's our daily job and it saves us a lot of time looking for performance issues."
              • "On the one hand we have Dynatrace, on the other hand, we have AppMon. We know Dynatrace is more powerful, with a lot of functions, but there are some core functions AppMon has that Dynatrace needs. Our main use is AppMon and we have not gone to Dynatrace because we don't have those specific functions that we need."

              What other advice do I have?

              We discovered the AI capability of Dynatrace previously, and we are willing to go there, but we haven't gone there yet. We think it's important because right now we have a team of six or seven people working with this, and the AI would allow us to use those people in other tasks, rather than looking for performance issues. We have used some other monitoring tools in the past and still are right now. We have a lot of them, to give what Dynatrace provides in just one app. That's a challenge because our organization is big. A problem of being big is that deploying a lot of tools is very difficult…
              Solutions Architect at Datacom Systems (NSW)
              Real User
              Provides a single point of performance data availability, and tracking of individual transactions to pinpoint issues

              What is our primary use case?

              I joined Datacom about 15 months ago - the consulting company, systems integrator - and we're currently building a system for the Red Cross Blood Service. It's an organ register, it's got algorithms in it to match donors and recipients, and as part of that we're replacing an existing legacy system. It's going to be in the cloud, AWS, and we're building greenfields, completely from scratch on a .NET platform. Dynatrace is the primary application monitoring tool for the platform. Currently, we are about six months away from finishing the development phase, and we're using Dynatrace as part of… more »

              Pros and Cons

              • "Using that telemetry from Dynatrace, we are able to pinpoint what our performance issues are so we can tune the system."
              • "During the building of a system that is new, there are a lot of bugs. Being in the cloud it is very difficult, sometimes, to diagnose where the issues are. Dynatrace gives us that deep insight into errors."
              • "I'm also involved on the practical side, putting in all the automation, that automation platform. To have a tool like Dynatrace, where I don't have to work out for hours how to configure and set up alerts and monitoring - especially in a solution that is not completed yet - it's not only a major time-saver, but I know going forward that it will be able to learn how the system operates. Day one, we're getting all of that stuff for free, out-of-the-box."
              • "I'd like to see the UI a bit more polished. For example, I saw a demo of the dashboards here at the Perform 2018 conference. There was a table of these widgets, but they're not sorted alphabetically and there's, like, 50 of them. So if you want to find your widgets, you're of scrolling up and down. So small features, being able to search for widgets, that things are more categorized; just a bit more focused on the user experience."
              • "We have multiple tenants. If you have them up at the same time, you can't see in the UI which tenant you're in. It doesn't tell you."

              What other advice do I have?

              My role as solution architect is twofold. One is designing the actual system, but my background is DevOps and my main day-to-day role at the moment is very heavily DevOps-focused. I'm also involved on the practical side, putting in all the automation, that automation platform. To have a tool like Dynatrace, where I don't have to work out for hours how to configure and set up alerts and monitoring - especially in a solution that is not completed yet - it's not only a major time-saver, but I know going forward that it will be able to learn how the system operates. So we don't have to spend time…
              IT Manager at a financial services firm with 10,001+ employees
              Real User
              It is consistent, reliable, and a cornerstone for solving problems

              What is our primary use case?

              It is one of the core enterprise tools that we use for detecting incidents and paging out to teams when a problem happens. Ideally, it is proactive. This is what we are looking for and what you would expect with Dynatrace: To be looking for things that are going south and getting people on the phone to deal with them beforehand. With a large enterprise, where we are, there are a lot of different teams on the phones, so Dynatrace is hopefully giving us where in the large ecosystem of the application the problem actually is. Therefore, basic use cases, but this is what Dynatrace is good for.

              Pros and Cons

              • "The Dynatrace support team that we have is great and the staff that we have had onsite has been consistently good."
              • "It is getting to the point that the CTO of the organization knows the tool by first name and will look to have it brought up, because it is so consistent, reliable, and a cornerstone for solving problems."
              • "I do know that for the size of our organization, we're talking thousands of agents and hundreds of applications, it does get to the point where the servers themselves that house Dynatrace are at a point where, in some cases, they are just too big for one machine, since you have to have an entire application ecosystem all funnel into a single system."

              What other advice do I have?

              I would wholeheartedly recommend the platform as it is, but looking for someone who is just getting into it and does not have a lot of experience, Dynatrace 7 seems to be easier to get into than AppMon was before. So, it is a great starting point today. If I had just one solution which could provide real answers, not just data, the immediate benefit to my team would be two things, and they are both on the business end of what we do. Today, our business customers are very frustrated with the ecosystem that we have in place because there are so many complex components. They really want a…
              Architect Software at Desjardins
              Real User
              We spend less time investing in problems. We can spend more time on developing new projects.

              What is our primary use case?

              We developed an application problem. We have had some issues that we can not bind. A lot of people recommended to us using an APM solution. By chance, one of them worked for us. Now, it has been three years. Fortunately, it helps us to diagnose problem more quickly.

              Pros and Cons

              • "We spend less time investing in problems. We can spend more time on developing new projects."
              • "We use PurePath to see exactly what the user observed from the web browser to the end of the request to the dialog box. Every step of what they do is very useful for us to diagnose a problem"
              • "I would like a tool that can give me a one page view of all the problems and issues.​"
              • "It was difficult to initially use the solution, how to use it and where to navigate."

              What other advice do I have?

              I would recommend Dynatrace. It is amazing.
              Senior Solutions Consultant at a tech services company with 10,001+ employees
              Consultant
              The OneAgent AI correlates multiple infrastructure competence transactions services and application processes

              What is our primary use case?

              I look into application degradation issues for mostly eCommerce, retail-based customers. The main agenda of it is to have a better user experience. When I look into it, Dynatrace plays a vital role. We use Dynatrace products to make sure that the applications are running per their guidelines as to whatever the application team designates. This is one of the key factors. We have been having awesome responses and reviews from the customer. After Dynatrace was installed, there was a lot of outages that Dynatrace could actually catch even before there was a major outbreak within the ecosystem. So… more »

              Pros and Cons

              • "OneAgent, the new platform of Dynatrace, it is called artificial intelligence (AI), so basically that artificial intelligence correlates multiple infrastructure competence transactions services and application processes. It is one of the most important features, so when there is a fire break, you do not have to go multiple hops to go look where exactly the issue is."
              • "The initial setup was straightforward. The documentation and the university helped on Dynatrace."
              • "We are quite happy with the support that they have been providing."
              • "Right now, there is a log analysis feature. This is maybe a little more deeper than the log analytics in comparison to other tools, like Splunk or Sumo Logic. If Dynatrace can come up with this replay feature, that would be great."

              What other advice do I have?

              We have strongly evangelise to go ahead with Dynatrace OneAgent because we have reaped the benefits within the last six months. We have seen what Dynatrace can do and because of ease of use, SaaS based, you don't have to worry anything (everything is taken care of by Dynatrace), and the AI, the technology feature, functionality. We strongly recommend other customers to go with this product. Most important criteria when selecting a vendor: We look into innovation. We look into the new feature functionality regarding what is coming. The Dynatrace platform comes with new releases every week…
              Manager Application Development at International Flavors & Fragrances Inc.
              Real User
              We have identified some critical issues, which are not recreatable in the Dev or QA environment

              What is our primary use case?

              We are using Dynatrace for application monitoring. In the past, we would spend more time on identifying the root cause and finding the solution. After implementing Dynatrace, we easily see that we are capturing all the exceptions. Just build on the error message, then we usually quickly fix it. Dynatrace is performing well so far.

              Pros and Cons

              • "We have been capturing all the information and evaluating whether it can be improved or not."
              • "Since we have been receiving alerts from Dynatrace, we go ahead and fix them without the user knowing about them."
              • "We have identified some critical issues, which are not available or recreatable in the Dev or QA environment."
              • "Sometimes we get incidences during the US morning when we are not at the office. If I can get the benefit of a solution, which can alert us and solve itself. It is an automation thing where we do not want to wake up late at night and work on the application."

              What other advice do I have?

              I am not much into the area of AI, but I still see it removing some of the non-value added work which we are doing daily, such as sitting and monitoring the server, which is not a value addition. AI is an area where we get somebody to watch it, we get alerts, then we act on them instead of just going through all the locks. Especially IoT side, even though I am on the development side, still we concentrate on AI and IoT, where we see more focus and we just started learning all those things, and implementing them in our company. If I had a solution which would give me a real answer, not just a…
              Senior IT Architect at a comms service provider with 10,001+ employees
              Real User
              Performance has improved substantially since we started using it

              What is our primary use case?

              Application monitoring: We use the application monitoring of the core Dynatrace products. We mainly use it the demarking, troubleshooting, and monitoring to the PurePath for analyzing where our performance is not up to snuff.

              Pros and Cons

              • "It gives us all the data on all the calls, which is something that is very different from any other APM solution that I have seen or used in the past."
              • "The ability to create any dashboard that you want for different levels of reporting for technical people, managers, or even executive level. They can get a one page view of what the system health and performance looks like."
              • "Performance has improved substantially since we started using it."
              • "I do not like after 60 days or 90 days it gets aggregated to summary data. I would like to be able to analyze specific PurePaths after 30 days or 60 days with real numbers."
              • "They need a capability similar to Tealeaf where you can actually view what the consumer is doing and record the sessions. That is the biggest missing element."

              What other advice do I have?

              I would recommend implementing Dynatrace. It gives us all the data on all the calls, which is something that is very different from any other APM solution that I have seen or used in the past. We have lived without AI for a long time. There is minor AI and there is machine learning, so I would not say it is that important.
              Operations Level 1 at a manufacturing company with 1,001-5,000 employees
              Real User
              Drill-down to code level helps developers see exactly what happens, fix issues

              What is our primary use case?

              We wanted to buy a tool which would take care of monitoring our application performance. That's the primary reason we went for this product. We've been using it for the past two months and so far we've been very good with using the tool. It's been very helpful for us.

              Pros and Cons

              • "I like the drill-down feature, that it can drill down to the code level to point to where the problems are. It's also helpful for the developers to identify what exactly happens, rather than the operation team having to do so. It works well for the developers to fix issues."

                What other advice do I have?

                When it comes to the nature of digital complexity I think the role of AI, when it comes to IT's ability to stay natural and manage performance, is very important. The AI of Dynatrace is really excellent. It would be very difficult without Dynatrace AI, so I think it's very important. I would definitely say go with Dynatrace. I also like Dynatrace because of their integration with other products like ServiceNow. It's very good. And again, working with SAP HANA it's very good so. So, overall I recommend Dynatrace.
                Vice President at a financial services firm with 10,001+ employees
                Real User
                We scaled from 300 to 800 agents in six months, and there were no issues at the server level

                What is our primary use case?

                The primary use case is we have customer-impacting production issues, so we have to get in there and quickly find out the root cause. It used to take days because we did not have an APM tool. With Dynatrace, we are now able to identify the root cause in 15 minutes. It has helped the entire operations of our company. It is working really well.

                Pros and Cons

                • "We scaled from 300 agents to 800 agents in six months. There were no issues at the server level, which is pretty good.​"
                • "We know exactly which line, which method, and which program needs fixing, so we directly go to the right developer and the guy comes in fixes it."
                • "We are now able to identify the root cause in 15 minutes. It has helped the entire operations of our company."

                  What other advice do I have?

                  When it comes to IT's ability to scale to in a cloud and manage performance problems, now that we are activating more agents of Dynatrace, AI is going to be tremendously helpful to us. If I had just one solution that could provide real answers, not just data, the immediate benefit would be the ability to add up more applications into the performance support, then help more applications with the fewer number of resources in our app. Most important criteria when selecting a vendor: * The sales rep with their technical team coming to see us and giving us a demo is the key. We need to understand…
                  APM Architect at a tech services company with 10,001+ employees
                  Real User
                  You save time fixing issues because deployment is easy

                  What is our primary use case?

                  Considering the application and what we are using at the client site. We have a user interaction related application where users fill in their information, and they are processing the formality and completing the business transaction. The business transaction generates a policy or a report out of all the services. This is from the user interface point of things. Other than that, they are that second aspect of us in elite services called back-end services. There is no actual user interface with these services for the end user. There are some other applications, which will be calling the… more »

                  Pros and Cons

                  • "The user interface is like a type of dashboard. You can use the tool as an end user into the tool interface, which is good."
                  • "The deployment configuration and everything is simple. It is not that complicated."
                  • "We have configured the alerting so the error or the incident will go to the respective team. Then, the team can contact the user once they see that they have an issue and ask if they can them resolve the issue."
                  • "There is a limitation on timeframe. Now, if you look at the dashboard, it will state five minutes, then 15 minutes, then one hour, then six hours, and finally 24 hours. I would like them to provide a set of options defining the business hour."

                  What other advice do I have?

                  Make sure your application team or the development team is going to use the tool. If your application or development team is not going to get any benefit in the sense of not being involved in this particular APM monitoring, then the benefit will be less. For example, if you implemented a solution and your monitoring team is using it, then to achieve the full-fledge benefit, your application development team should use it, because during the development itself they will see that these are the challenges we are facing. They will fix the problems during the development instead of in testing. This…
                  VP at a financial services firm with 10,001+ employees
                  Real User
                  It has helped us by reducing the number of incidents that we have had in the past

                  What is our primary use case?

                  We have been using Dynatrace for almost two years now. Our primary focus is to understand where the critical bottlenecks are. We have a wide range of applications running on technologies right from mainframe: the client server, cloud, Node.js, etc. In order to accommodate all these things, we were looking at one simple product which would help us with all these issues that we were facing. Before choosing Dynatrace, we did a survey of the market to understand what other products there were. We ended up choosing Dynatrace because of fantastic capabilities, which it provides. Our business is… more »

                  Pros and Cons

                  • "It is a robust solution that would help anyone get to the solution and resolution pretty fast.​"
                  • "It has helped us by reducing the number of incidents that we have had in the past."
                  • "The analytics feature provides us some information, but is limited for now. We want to see how we can consume the data further down and have analytics guys look at the datacenter information.​"

                  What other advice do I have?

                  Look at Dynatrace. It has helped us by reducing the number of incidents that we have had in the past. It is a robust solution that would help anyone get to the solution and resolution pretty fast. Most important criteria when selecting a vendor: It came down to a critical component because we have numerous applications with different problems from apps or databases. Before the APM platform for narrowing down the problem became a critical issue, so at this point it was narrowing down and pointing to the exact core component. That was very critical.
                  Monitoring Team Lead at a logistics company with 10,001+ employees
                  Real User
                  Auto-discovers everything; within seconds you see the business transaction and how it's mapped

                  What is our primary use case?

                  We wanted to replace the previous APM, which was a first generation product, so that was our use case for purchasing Dynatrace. Its performance has been wonderful.

                  Pros and Cons

                  • "What I like about it, is how it auto-discovers everything rapidly; within a matter of seconds you get to see the business transaction and how it's mapped within the product itself."
                  • "We're not quite there yet, but the thing I would like to see is to really have that view of how issues relate to the business. Often enough, the tools that IT have for IT stop at the IT level. They cannot go into the business level part. They can't understand, because they don't have the information that the business needs to provide them with - for example how much an hour of downtime costs the business. For us, in IT, it's an hour of downtime, but it equates to money and equates to hours lost and equates to a lot of things, and often enough we don't have that information. This is where I would like to see us going."

                  What other advice do I have?

                  When it comes to the nature of digital complexity, and the role of AI when it comes to IT's ability to scale in the cloud and manage performance problems, I'm not there yet. I wouldn't be able to answer you honestly on that one. We have used siloed monitoring tools in the past. The challenge associated with them is mainly integrations. We still have plenty of these tools, but the reality of it now is that they all have to talk to each other in order to get more information out of the monitoring. It's not enough to just see an alert, you need to correlate that to an application, you need to…
                  IT Manager
                  Real User
                  Quickly identifies when transactions start to slow or run into issues

                  What is our primary use case?

                  Our primary use case for the solution is in our development environment where we look at how new applications rewrite or transaction flows work, and to see what the performance is. Then, we also monitor the same performance in production.

                  Pros and Cons

                  • "​The stability for the solution is pretty solid overall."
                  • "Being able to get down to the individual code level to see where transactions are taking time. It has helped troubleshoot issues immensely and other tools can't provide this."
                  • "Some of the main benefits are being able to quickly identify when transactions start to slow or run into issues, or hiccups if you will."
                  • "The initial setup was relatively complex because we were trying to implement into environments that they did not yet support."
                  • "The messaging layer is not really capturable and measurable right now."

                  What other advice do I have?

                  First identify which issues, or information, you are trying to get. After doing that, get advice on the solutions out there, including Dynatrace, since Dynatrace is by far one of the leading APMs. Depending on every company's needs, you should definitely always evaluate a few competitors. The role of AI is important probably for most organizations regarding IT's ability to scale in the cloud and manage performance problems. However, AI is loose term ranging from pretty basic to pretty complex. The more human interaction is reduced and just the issues are shown and reported on, it helps…
                  Senior Architect at a healthcare company with 10,001+ employees
                  Real User
                  Gives us data to measure the business impact of events and incidents

                  What is our primary use case?

                  We purchased Dynatrace to give us an end-to-end picture of transactions from the end-user, all the way back through all the infrastructure, and tag it all together - and it's worked out great.

                  Pros and Cons

                  • "The most valuable component of it is taking that guessing out of troubleshooting problems. We no longer have to rely on an architect, or an application person, or someone's memory of how the transaction moves throughout the infrastructure and the different dependencies that it has on it. We can see it right there and we find out more that we ever imagined."
                  • "We like the user's experience piece: being able to see, from the browser perspective, the user's behavior; being able to answer questions from our customers about why such and such happened, why the performance was slow, why we had an error."
                  • "I'd really like to see more dashboarding abilities. The ability to do workflows within dashboards, being able to start at a high level and click into it with custom dashboards. I think most of the time, we are creating our own custom dashboards, and I'd just like to see more ability with that."
                  • "I would also like to see it baselining more metrics out-of-the-box. We have a lot of rich data, but if someone says, "Well how did that look last week?" If you're looking at a problem and you see, for example, a long SQL statement, is that the root cause, or is it always slow. it's difficult to get historical data."
                  • "I think scalability is what we're struggling with. I would say it's okay, but there's a little bit of room for improvement."

                  What other advice do I have?

                  When it comes to the nature of digital complexity, and the role of AI when it comes to IT's ability to scale in the cloud and manage performance problems, we're not really using the cloud very much, so I can't really say for the cloud piece. But I do think that these transactions are more and more complex, and there's so much data. That's one of the great things about Dynatrace is there's so much data, and it's also one of the most difficult parts about Dynatrace, is there's so much data. So having that AI to bubble things up for you, so that you're not searching for a pin in a haystack is…
                  Consultant at Infosys Technologies Ltd
                  Consultant
                  Pass all the connections to Smartscape and it will tell you the root cause of the problem

                  What is our primary use case?

                  We are a retail market. We wanted to understand how our business is doing, how our website is doing. This solution is one of our key parameters for determining how we are behaving on a timely basis, because every second is currency. Every second is money, so it matters.

                  Pros and Cons

                  • "Smartscape is a wonderful feature. I'm really loving it because there's no need for you to go deep into an analysis and go in to see where we are going wrong. You go to Smartscape, pass all the connections, and it will tell you the root cause."
                  • "With Linux or Windows, it automatically takes care of everything, so there's no need for you to do any manual config changes. But when it comes to AIX - because I implemented it two weeks back - you have to go back to kind of an AppMon approach, where you instrument agents for .NET applications. So if Dynatrace could make those changes and make it automated, that would be one of the biggest action items."
                  • "One of the features that we are lacking is on the reports side. We don't have much reporting available. And the dashboards. I checked on their blog and they said that they are working on the dashboard front where you can create the dashboards. We do have dashboards available. They said they are bringing in a lot of things there, so I'm looking forward to that, on reports."
                  • "There's no download action for the reports, so if they could add something like that, it would add value for us. We cannot save data for more than seven to 10 days, so it would be better to add a feature for downloading. At least we could store the data and then we could compare for ourselves, where we are starting and where we are and where we are heading. I would have those metrics."
                  • "Scalability-wise, on the data side, I'm really worried because they are giving only seven days data retention. They should plan something on that, to increase the data."

                  What other advice do I have?

                  I rate them an eight out of 10. Although they have a lot of things already available, still, there's a long way to go. I'm always recommending Dynatrace now. We had two vendors come to us and we proposed to one the Dynatrace solution; and the other is in the pipeline, so we have to start the discussion. I'm part of a the team that works on Application Performance Monitoring (APM) solutions. We do RFPs for them, PoCs for them, so that's one of the engagements that I am involved into. So my first choice, obviously, would be Dynatrace.
                  Staff Performance Engineer at a tech company with 201-500 employees
                  Consultant
                  We use it to find the root cause in production

                  What is our primary use case?

                  We have used it for application performance management (APM). We have been using it for almost seven years now.

                  Pros and Cons

                  • "We use it, in many instances, to find the root cause in production."
                  • "Scalability has improved quite a bit from the beginning."

                  What other advice do I have?

                  Go for it. Implement the solution. They want everything in technology to be self-learning, so AI is the future. It is not just somebody who has to be enlisting for time to debug an issue, rather AI will help out at that critical point as to what the solution could be. Most important criteria when selecting a vendor: An APM solution has to be simple. We were actually evaluating other products at that point of time. One thing was the deeper insights that it could give. I should be able to pinpoint the issue and see the details. Dynatrace provides that and no other solution was giving any…
                  Enterprise Monitoring Architect
                  Real User
                  Service workflow and dashboards help increase our productivity, make our troubleshooting efforts more efficient

                  What is our primary use case?

                  Our primary use case is our mobile applications, to make sure that we’re doing end-to-end transaction tracing for both of our mobile apps. Its performance is fantastic. We have found so many issues with the code and with development; also, with our microservices on the back-end, that we’ve been able to alleviate and optimize. It’s been totally fantastic.

                  Pros and Cons

                  • "For me the service workflow and the dashboards are the most valuable features, simply because I can know what’s going on in my infrastructure within five minutes, versus two hours."
                  • "In terms of AI, I love the base-lining Dynatrace provides us. It baselines the application over a seven-day period; we have it at the default of seven days. The artificial intelligence is so amazing because it can automatically track each transaction and their response times: how much CPU they use, how much memory, resources that they use. If there’s any deviation from that Dynatrace will tell me like right away. If there’s a deployment and the deployment has increased response time or is taking up CPU or has caused a memory leak, I can say, “Hey guys, you need to look at this, it’s this function on this page in this microservice, in this docker container. You need to go here, you need to fix it, it’s not going live.” It has just increased our productivity off the charts."
                  • "We’re monitoring our SQL databases, we’re monitoring our microservices infrastructure, we’re monitoring our front-end we’re monitoring our mobile apps. It has increased our productivity, we’ve been able to optimize all of our applications."
                  • "I did like the old dashboards, the legacy 6.3 for example; the way we were able to do the dashboarding in the client. I would like to be able to see that in the new version of Dynatrace."

                  What other advice do I have?

                  In terms of AI, I love the base-lining Dynatrace provides us. It baselines the application over a seven-day period; we have it at the default of seven days. The artificial intelligence is so amazing because it can automatically track each transaction and their response times: how much CPU they use, how much memory, resources that they use. If there’s any deviation from that Dynatrace will tell me like right away. If there’s a deployment and the deployment has increased response time or is taking up CPU or has caused a memory leak, I can say, “Hey guys, you need to look at this, it’s this…
                  Systems Admin
                  Real User
                  From a diagnosing standpoint, it has been a game changer. Before, it was just guess and check.

                  What is our primary use case?

                  We primarily use Dynatrace to monitor our job applications for our eCommerce platform. Generally, we are using it to diagnose user performance and our systems performance, especially for back-end functions.

                  Pros and Cons

                  • "We purchased some coaching sessions and utilized those, which were very useful."
                  • "It is nice to be able to deep dive and pull historical data."
                  • "From a diagnosing standpoint, it has been a game changer. Before, we did not have monitoring, so anytime there was an issue, it was just guess-and-check."
                  • "The dashboarding process and creating measures and metrics, it needs to be made a little bit easier and more simplified. ​"
                  • "There was complexity to AppMon and getting everything set, but more specifically getting the dashboard setup."

                  What other advice do I have?

                  Go with the new Dynatrace solution with it stats solution. Just the way it is implemented, they have made it a lot more user-friendly. Sometimes with AppMon, it is not so user-friendly. Otherwise, if you are choose AppMon, be prepared to sink a fair amount of time into it, because it is not something you learn overnight. Most important criteria when selecting a vendor: We were looking for something that could really help us deep-dive. That was the principal criteria. There were a lot of solutions, such as New Relic that we kind of looked at, but a lot of that was just surface-level. It was not…
                  Senior Developer at a logistics company with 1,001-5,000 employees
                  Real User
                  The real-time monitoring, which we are getting, is amazing

                  What is our primary use case?

                  Primary use case would be RUM for real-time monitoring. It has performed really well. Earlier, we were documenting how long each transaction was taking, because we had a service which was pinging different sources. Therefore, we had to go into the logs and see what the response time was for each step. Now that Dynatrace is instrumented, we are getting alerts any time the service time is not the baseline. Then, you look at the PurePath, and it really helps you drill down to where. You can work with other managed groups and tell them this is the timeframe when we saw the issue, "Did you see your… more »

                  Pros and Cons

                  • "The real-time monitoring, which we are getting, is amazing."
                  • "I do not like the performance of the UI. It is really slow."

                  What other advice do I have?

                  I would really recommend this product. We are not yet using cloud.
                  Director Business Operations at a financial services firm with 10,001+ employees
                  Real User
                  Provides the whole perspective in a single place at any given point in time

                  What is our primary use case?

                  We use it for synthetic monitoring, as well as app monitoring. It is performing well. It gives us all the things that we are looking for from application monitoring. From an operations point of view, we do not have visibility from the core level, therefore it helps get to the correct root cause of problems fairly quickly.

                  Pros and Cons

                  • "​It provides the whole perspective in a single place when trying to guide the right people to go to the right solution at any given point in time."
                  • "​Definitely something to be improved is that OneAgent runs as a route, and not all applications want to run as route. Part of the problem is different technology companies will have various rules, regulations, and policies around what can run as a route."

                  What other advice do I have?

                  In the digital transformation that we are having right now, AI plays a key role. It is hard for a human being to think about all the aspects. When you have a proper AI, that is built by good engineers and a lot of resource go behind it, so I trust the AI will help. At the same time, I am also equally worried that it will make people dumb, where people who used to do things the hard way, now they get use this AI product, then slowly stop using their brains. So, we are also thinking about this. If I had just one solution that could provide real answers, not just data, the immediate benefit would…
                  IT Architect Specialist/Manager at a tech services company with 1,001-5,000 employees
                  Consultant
                  The level of visibility that you get is the key feature for us

                  What is our primary use case?

                  Our primary use case for the Dynatrace OneAgent solution would be OpenShift migration or OpenShift transformation, as part of our business is thinking about going the microservices route. The challenge that we have of course with the OpenShift world is, we lose the visibility that we had in the standard virtual machine with Dynatrace AppMon. That's where we are looking to potentially use Dynatrace as a solution. We are trying to maintain parity between what we were able to see earlier with AppMon, and that's what we are trying to see in the new world. It should give us at least the same level… more »

                  Pros and Cons

                  • "The most valuable feature of the solution would be the level of visibility that you get. I haven't seen anything that gives us that level of visibility yet"
                  • "One piece that we think that's missing is, there were thread names that were missing in analytical information in the Dynatrace solution, versus the AppMon solution. The AppMon solution gives you that information, and it is very helpful for connecting dots and bringing all the pieces together."
                  • "There is another challenge, which is in case of the Managed solution. In our old solution we could simply export the data as session data, and that would be imported and seen. Now, if we are using the Managed solution, then giving someone access to that solution is a challenge. We can handle it, but it's different than taking screenshots and saving that information the way we used to. The copy/paste features that were there in old application - because it was a fat app - were nice, compared to browser-based app, because you cannot really use those features anymore."

                  What other advice do I have?

                  The role of AI when it comes to IT's ability to scale in the cloud and manage performance problems is one of the areas that we are looking into in 2018. We are definitely thinking about that, it's something that's on our radar. I believe that it is definitely important. I have seen some features presented by Dynatrace AI. But we are trying to do little more. I'm still exploring the AI option, to understand it much better from the Dynatrace perspective. But we are probably going to supplement that with some of our own analysis as well, at this point in time. We have used siloed monitoring…
                  Director at a tech company with 10,001+ employees
                  Consultant
                  Gives us 100% visibility into the codebase; we can find problems much faster

                  What is our primary use case?

                  It is part of our performance testing, where the team can run our workloads and can see the insights, where the bottlenecks are.

                  Pros and Cons

                  • "We had a very quick turnaround, and it solved our problems. We get more insights into what our code is doing, where the bottlenecks are. The tool helps us to find the root cause much faster than other tools in the market. Our team can then work with the engineering team to fix the problems at a much faster rate."
                  • "I think Dynatrace has good integration. I saw an integration with xMatters where, when there's a problem, it can kick out a message to the whomever it is, with xMatters."
                  • "The business use case is that most people want to see how many orders came in. I'd like to be able to get data out of JavaScript tags, and capture more data. I think that would make it much more useful, rather than using Google Analytics. Instead, have one tool to capture all the stack, that would make it easy."

                  What other advice do I have?

                  Regarding the role of AI, when it comes to IT's ability to scale in the cloud and manage performance problems, I haven't used the new Dynatrace tool, but as far as I know it can pinpoint the problem with AI. Based on the basin of data which they're collecting, it makes it much more that the developers can see where the problems are faster, rather than waiting for perf testing to be completed. I think it makes developers much more productive. They can see the problems right away, rather than waiting until they happen in production. In terms of siloed monitoring tools, we used ITCAM before. We…
                  Senior Consultant at a financial services firm with 10,001+ employees
                  Consultant
                  We are using it on most of our platforms, which are on a big scale and across the globe

                  What is our primary use case?

                  We are using it essentially for health check monitoring on the application that I work on.

                  Pros and Cons

                  • "We are using it on most of our platforms, which are on a big scale and across the globe."
                  • "It gives you a great level of detail into whatever the issue is: Using troubleshooting and getting to the root cause."
                  • "​We do not have any web monitoring with Dynatrace."

                  What other advice do I have?

                  If I had one solution that could provide real answers, not just data, the immediate benefit would be to save time while troubleshooting. The siloed monitoring compared to Dynatrace: Dynatrace is more widespread, so you get to have diversity in every aspect of what you are monitoring. Whereas, siloed is more of being concentrated in a particular area, then you have to put the puzzle back in versus a non-siloed approach where you can get to the root cause directly. Most important criteria when selecting a vendor: * Scalability * How accurate the troubleshooting and monitoring are.
                  DevOps Manager at a insurance company with 10,001+ employees
                  Real User
                  Interrelating logs and infrastructure issues, everything in one dashboard, saves us time in troubleshooting

                  What is our primary use case?

                  The primary use case is infrastructure monitoring and application monitoring. It's performing really well, the OneAgent aspect of Dynatrace; we love it.

                  Pros and Cons

                  • "Interrelating the logs and infrastructure issues, application issues, DC RUM, everything in one dashboard, saves us time in troubleshooting."
                  • "The next release I would like to see is especially with external API monitoring. Right now, everything goes into one bucket, but if it were split into which API is failing, that way we wouldn't have to drill down to find out where the failures are."

                  What other advice do I have?

                  I think AI is the future when it comes to IT's ability to scale in the cloud and manage performance problems, especially with the complexity of the systems and containerization of all the environments. Troubleshooting means increasing headcount or implementing AI solutions and being very smart with what we are doing. AI is learning things at this point. I don't know if it's the best. It took a while for AI to understand our applications. The first few weeks there were false positives, and now we are getting into the real issues, troubleshooting, etc. I have used siloed monitoring tools in the…
                  Technical Lead Java Applications at Mowhawk Industries
                  Real User
                  A monitoring system that can show us code level details

                  What is our primary use case?

                  The primary use case is to monitor all our applications. We are doing an eMPOWER application, which is a new project including customer engagement across eCommerce, CRM, etc. We want a single place where we can monitor all our applications that we are building. Therefore, if something goes wrong, we immediately can find out what went wrong. We have not gone live yet. We just configured our environment and just started using it. So far, it is pretty good.

                  Pros and Cons

                  • "The primary use case is to monitor all our applications. We want a single place where we can monitor all our applications that we are building. Therefore, if something goes wrong, we immediately can find out what went wrong."
                  • "A monitoring system that can show us code level details."
                  • "Cloud monitoring is insufficient. We would prefer Dynatrace to make more partnerships with major cloud applications like Salesforce, C4C, etc."
                  • "The initial setup was challenging for us. However, it was complex until you grasped the nuances of the product and the building blocks."

                  What other advice do I have?

                  Once the engine of AI is properly trained with sufficient amounts of data, it is going to be very critical for IT and it will be helpful and suggestive for the users. The only fear is that stage where it is trained, but not sufficiently, it will be very annoying. This is because it might pull up error messages, often times irrelevant. However, the concept of AI is going to be the future. If I had one solution that could provide real answers, not just data, the immediate benefit would be that it would solve our problems much sooner. Most important criteria when selecting a vendor: The baseline…
                  Availability Manager at a financial services firm with 10,001+ employees
                  Real User
                  Gives us full-stack monitoring, from the browser all the way back to the database

                  What is our primary use case?

                  We are using it in an operational mode, when we have trouble easily getting the root cause, getting the application back up and running. Based on that, the product has worked very well for us. We are happy with it.

                  Pros and Cons

                  • "We had point solutions where we could see different elements of the stack, and Dynatrace ties everything together. Before, we could never get that full-stack monitoring. It also helps us get us the context of the customer experience. What's the business impact of those problems?"
                  • "The full stack - Everything from the browser, all the way back to the database, and being able to see everything, and really narrow in very quickly on what is the root cause."
                  • "Where we are struggling is being able to pull that information out and combine it with other contextual information that we have in other sources. Mining that data in a big-data environment, and joining it together and coming up with larger types of analysis on it."

                  What other advice do I have?

                  Regarding the nature of digital complexity, I think the role of AI is becoming more critical when it comes to IT's ability to scale in the cloud and manage performance problems. It's because of the complexity and the number of elements that are out there, and being able to completely understand what the problem is. There was a good quote from one of the last keynote presentations here at the Perform 2018 conference: "Let's not chase $500 issues. Using AI allows us to go for those bigger issues," and look for more value, rather than worrying about all the little things that happen. AI would…
                  Senior Performance Engineer at a tech vendor with 10,001+ employees
                  Real User
                  I can quickly go to the PurePath and find the root cause of the problem in the application

                  What is our primary use case?

                  The primary focus using this product is to find performance issues and then to find the root causes to provide a full recommendation. Coming from a performance engineering background, we love this tool. We focused on PurePaths, looked at hotspots, and this helped us a lot in rectifying most of the performance issues. We are using it for production monitoring, mainly testing all the new applications and performance monitoring.

                  Pros and Cons

                  • "The most valuable feature is, I can quickly go to the PurePath and find the problem in the application. I can say that it provides me a way by which I can quickly find the root cause of the problem."
                  • "I still don't see the full depth of database metrics for database performance management. For example, I use Oracle Enterprise Manager and I use a type of access that provides me a lot of metrics and meaningful ways to evaluate database performance. That is something I don't see in Dynatrace yet."

                  What other advice do I have?

                  What we have seen in the last two or three years is the technology space has been continuously changing and new features are being added. What we realized in the last quarter was, we should have a better way of identifying in production, end-users' scenarios using artificial intelligence. Since our alpha, we are excluding thousands of test scenarios. Better to run focused test scenarios based on artificial intelligence and our log analysis, and focus our energy on testing the key scenarios that have been performed by end-users. I think that is a new space where we need intelligent solutions…
                  Performance Engineer at NAIC
                  Real User
                  We can now proactively alert customers of an issue and that we are working on it

                  What is our primary use case?

                  We use it primarily for performance. We bought it so we could be more proactive versus reactive with our customers. We are using it for anything from database monitoring, performance monitoring, end user experience monitoring, etc. It is performing great. No issues so far. It is fast, and there is no overhead. We are not in the cloud yet. We are moving to the cloud. This is one of the reasons why we bought Dynatrace. We know Dynatrace is going to OneAgent with the its product. That was a big part of our decision of buying Dynatrace, so when we move to the cloud we will have something to… more »

                  Pros and Cons

                  • "It scales well. We are going to be able to use it for everything we need. ​"
                  • "Dynatrace has great training available. It is easy for everybody to use. Anybody can go out to YouTube, watch a video, and figure out how to use the piece ​that they need."
                  • "​I would like to see single pane monitoring."

                  What other advice do I have?

                  If you had just one solution that could provide real answers, not just data, the immediate benefit would be time. Everybody would have more time to do something; get things done a lot faster and go out on the golf course and play golf. Most important criteria when selecting a vendor: With this vendor, the most important piece was the amount of training which is available. There are so many YouTube videos. The website has so much to offer. None of the other APM tools had anything close to it, so that was our number one criteria.
                  Application Performance Engineer at a transportation company with 10,001+ employees
                  Real User
                  Quick answers for scalability, but the product does not have mature enough dashboards

                  What is our primary use case?

                  My main use case would be for a business transaction and doing a monitoring solution that my client is looking for. We feel the Dynatrace Managed, the stage that this product is in right now, is not 100% mature. Its admin is the best compared to the managed. I understand it is under the transformation from AppMon to Dynatrace, but we are still waiting for the better dashboard views to come in to play for the executive views, the business transactions, etc.

                  Pros and Cons

                  • "They have quick answers for scalability."
                  • "It does not have mature enough dashboards.​"
                  • "It still has a long way to go to reach that single pane of glass."
                  • "They expect the customer to do the basic analysis, do all the solutions, and find the solutions themselves. If it is really a product problem, only then will they be able to identify and spend time on the customer."

                  What other advice do I have?

                  Definitely implement the solution because I can see the Dynatrace team is working with all the customer requirements. I am hoping to have a better solution by the end of the year. The importance of the role of AI when it comes to IT's ability to scale in their cloud and manage performance problems: * AI is not the 100% solution for all organizations. * It is the common quick solution for all the apps. If anybody is interested in doing more real analysis and baselining in AI, it really does not work out. I need my SLA for my set of transactions. I do not need somebody telling me and defining…
                  IT Supervisor at a insurance company with 1,001-5,000 employees
                  Real User
                  We know how production is behaving at any point, and if we need to scale

                  What is our primary use case?

                  My primary use case is for monitoring our applications in production. We have a number of consumer-facing applications. It performs really well. I have been using it for a few years now, and every year we see a lot of benefit in the many features that come out in product development.

                  Pros and Cons

                    • "I'd like to see native support, because we're launching native apps in multiple countries so we really want to have a really good feel for how those apps are going and how well they're performing, if there are issues."

                    What other advice do I have?

                    When it comes to the nature of digital complexity, I personally think AI plays a pretty wide role when it comes to IT's ability to scale in the cloud and to manage performance of product. As we have more and more data in our systems, getting more complex, going into the cloud, we will need to rely on AI in certain aspects of the decision-making. There will still always be a human aspect, in my opinion. But AI will assist with a lot of trivial or not mission-critical type tasks. I have used siloed solutions at other organizations. Honestly, I don't recall a lot of the details, but in general…
                    Platform Engineer at a financial services firm with 10,001+ employees
                    Real User
                    With PurePath, it is easy to see what areas you want to alert on and catch

                    What is our primary use case?

                    Our group handles a multitude of applications using Dynatrace. In my experience, I have used a lot of different tools, and Dynatrace has been pretty awesome with handling all the various issues that pop up.

                    Pros and Cons

                    • "It is easy to see what areas you want to alert on and catch.​"
                    • "I am primarily doing DC RUM, so on that side there are a lot of awesome abilities where people who can't implement an agent are able to still monitor a lot of their apps and decodes."
                    • "In regards to Diffie-Hellman encryption stuff, it is a hurdle with what we are doing with DC RUM, where everyone is embracing stronger security suites, but the whole point of DC RUM is to get that data between the tiers."

                    What other advice do I have?

                    Look at Dynatrace. Having worked with it and recommended it for approximately eight years, it has been a great platform. The role of AI when it comes to IT's ability to scale in the cloud and manage performance problems is very important. We must embrace the AI overlord. There is a lot of data that comes into Dynatrace, and anything that makes it easier to arrive at the end resolution of a problem is welcome. There is always more analysis that needs to be done, but I think it is important to start using AI to get there more quickly. If I had just one solution that could provide real answers…
                    Senior Manager APM Team at a financial services firm with 10,001+ employees
                    Real User
                    Mean time to resolution has improved greatly and app teams have insight into how their apps are performing

                    What is our primary use case?

                    From an operational perspective, monitoring systems. We've primarily deployed it in production to give better awareness to application support teams of how their apps have been doing. We do have it deployed in pre-production as well, and are actively pursuing these cases in that space as well. It's just easier to sell to executives from the operations side first.

                    Pros and Cons

                    • "End-to-end visibility of the applications, since we have them instrumented. Understanding where the hotspots are in the applications."
                    • "Quick Fault Domain Isolations: When people are having a problem, understanding where to look."
                    • "The UEM feature, User Experience Management: Understanding how users are perceiving the application and then connecting that back into back-end systems to understand why things have gotten slow and then dealing with things."
                    • "The one thing people really liked that we can do in AppMon is executive dashboards and, until recently, you couldn't even create the business transactions you need for the data at the back-end of those dashboards. But if I had to ask for one thing it would be: In the new platform, give me the ability to do dashboarding in the way it's done in AppMon, and I think that would bridge a lot of the missing pieces. If I could do the same type of executive dashboards on the walls, they would be happy."

                    What other advice do I have?

                    When it comes to the nature of digital complexity, the role of AI - when it comes to IT's ability to scale in the cloud and manage performance properly - is huge. We saw it when moving to Dynatrace AppMon and started the Gen 2 platform and wondering how did we deal with problems just a few years ago without tools like this? Now we've gone into the Gen 3 platform space and really, with apps exploding from the perspective of complexity - as it's impossible to manually understand where all the moving parts are at any one time, where to look for a problem if it happens - AI really rolls all that…
                    Manager Of Digital Resiliency and APM at Royal Bank of Canada
                    Real User
                    Gives us visibility, understanding, and the ability to provide the same answers to different levels of personnel

                    What is our primary use case?

                    Primary use case would be exposing application performance, and incidents and errors within the application. It has performed exceptionally well.

                    Pros and Cons

                    • "The most valuable feature is capture of 100% of the traffic. Also, exposure to downstream services, that might not necessarily be new, to everybody who's using applications. It triggers them and captures them and it gives visibility to some pieces that might be forgotten or even obscured."

                      What other advice do I have?

                      When it comes to the nature of digital complexity, the role of AI when it comes to IT's ability to scale in the cloud and manage performance problems is absolutely crucial. Last year I spent a large portion of my time doing an investigation into AI capabilities for IT operations, and I evaluated several products in the market space. I found they're all very, very immature, but it's an absolute necessity for us going forward. We're a very large bank and we have hundreds of thousands of users, thousands and thousands of applications. When you start scaling up to the cloud with microservices, the…
                      Platform Architect Senior at The PNC Financial Services Group, Inc.
                      Real User
                      We use it for monitoring all our applications

                      What is our primary use case?

                      We use it for monitoring all the applications in our bank, and it works fantastically.

                      Pros and Cons

                      • "We use it for monitoring all the applications in our bank, and it works fantastically."
                      • "Sometimes we have issues with the code on their side. We like to get it fixed."
                      • "The integration of the tools is getting there. It is still not there yet, because we still have to get a lot of tools to put together."

                      What other advice do I have?

                      Do tests. Do PoCs to make sure that it fits in your environment, because there are a lot of different ways of doing things, and if you find out that it fits your environment, do use it. It is a fantastic tool, but you have to learn how to use it. The role of AI has become very important when it comes to IT's ability to scale in the cloud and manage performance problems. The more complex digital gets, the more important AI is when it is done right, because it takes less time to do things. It filters through all the garbage, so you do not have to pay somebody to it, and it takes care to do a…
                      Senior Systems Analyst at a leisure / travel company with 1,001-5,000 employees
                      Real User
                      The drill-down to code level helps us get to the root cause of problems more quickly

                      What is our primary use case?

                      Our primary use is for DevOps. As far as that's concerned, it's been a great tool for finding where transactions are slow, at the development stage.

                      Pros and Cons

                      • "The most valuable feature is the fact that you can drill down to the code level and get a breadth of information."
                      • "Our main problems have been that it has a high learning curve to it. I've used it for about three years now and I'm still learning it. There are some videos and there is some documentation out there, but it still requires you to delve into the tool to learn it. A little bit more comprehensive self-paced training would help."

                      What other advice do I have?

                      Given the nature of digital complexity, the role of AI when it comes to IT's ability to scale it in the Cloud and manage performance problems is very important because our brain, humans, are only able to compute so many things. AI can take a whole bunch of data and turn that into something that we can create more data out of. We can have several million lines of code and AI can detect if there's anything wrong, without us having to look at it manually. Regarding siloed monitoring tools, we use infrastructure monitoring tools and application-specific monitoring tools. Getting them in to a…
                      MR
                      Performance Engineer at a media company
                      Real User
                      Detects issues before they become a major cost factor

                      What is our primary use case?

                      To detect performance issues and user experience, as well. It performs very well.

                      Pros and Cons

                        • "I'd like to see self-healing and I'd also like to see more automation. It looks like is that's the direction Dynatrace is heading in, in their Dynatrace product."

                        What other advice do I have?

                        Regarding the importance of the role of AI when it comes to IT's ability to scale in the cloud and manage performance problems, I believe that's the future, the correct direction that we're heading in. We're not in the cloud yet. We've used siloed monitoring tools in the past. The challenge with that is that one person has all the knowledge, and then when they leave, you're left with nothing. Also, those tools are high-maintenance and there's a lot more manpower going into them. If there was just one solution that could provide real answers and not just data, so it would tell you, "This is the…
                        Enterprise Monitoring Engineer at a financial services firm with 1,001-5,000 employees
                        Real User
                        Scalability is outstanding. It won't tax our environment at all as it will scale sideways.

                        What is our primary use case?

                        The use case is internal applications and vendor applications, mostly all that run on either .NET or Java.

                        Pros and Cons

                        • "Scalability is outstanding. It won't tax our environment at all as it will scale sideways."
                        • "No one else works with security gateways. I am able to configure those perfectly well within the banking and FDIC infrastructure to pass audits."
                        • "Documentation is slightly in error as far as directory set ups and guidance. We came to our own solution for distributing the disk loads."

                        What other advice do I have?

                        Look at Dynatrace for these very reasons: the security gateways, the ability to scale sideways, and the ability to identify more internal applications. Do not rely as New Relic did on third-party implementations of just plug-ins. Dynatrace does the plug-ins natively, usually. Never go with one solution. For the same reason that you do collaborative work, it is better to have different opinions. Most important criteria when selecting a vendor: * It has to cover the platforms that we run in the company. * It has to be an established company that is not too flaky. It has to show an engineering…
                        Senior Analyst APM at a manufacturing company with 10,001+ employees
                        Real User
                        The technical support has always been responsive

                        What is our primary use case?

                        The primary use case is to monitor and make sure all the crown jewel applications are up and running. If there is an error, then I will pinpoint what the error is, take it to the application team and developers, and ask them to fix it. It is performing well, so far. So well that we actually had a company program wherein we wanted to promote Dynatrace for as many applications as we can. We have our hands on all the tools of Dynatrace, and whichever is the best fit based on the application, we go ahead.

                        Pros and Cons

                        • "For cloud, AI has been pretty useful so far when it comes to IT's ability to scale."
                        • "I can get everything on a single page."
                        • "The technical support has always been responsive."
                        • "There is still a bit of redundancy in Dynatrace."
                        • "I would like to see AppMon also integrated in the Dynatrace portal. There are certain features, which I am not saying are not there in Dynatrace, but I am used to in AppMon."

                        What other advice do I have?

                        If you are looking to implement it, just go for it. For cloud, AI has been pretty useful so far when it comes to IT's ability to scale. To manage performance problems, we have not actually used it. If I had just one solution which could provide real answers, not just data, the immediate benefit would be continuous checks for a lot of hardware. There are a lot of applications, so if Dynatrace could provide this, that would be awesome. Most important criteria when selecting a vendor: * Performance * Availability * Scalability. The company that I work for is huge, growing every day. So, I think…
                        Application Analyst at Farm Bureau Insurance Of Mi
                        Real User
                        The main benefit is being able to pinpoint problems

                        What is our primary use case?

                        We have a new product at Farm Bureau, called Guidewire. We have been using Dynatrace to diagnose as their moving code through the systems. It has been helpful in being able to guide our application staff. This part of the code has been having an issue where we need to look at it, or we have a database call that is malformed and it is causing issues on our database. That is what we have been using it for. We recently had a problem. When we went through a triage or a war room type of situation. We were able to use it help us nail down a specific call which was having a problem.

                        Pros and Cons

                        • "Dynatrace's documentation is great. I love the university."
                        • "The main benefit is being able to pinpoint problems."
                        • "Dynatrace's new AI stuff really out shines its competitors. ​"
                        • "You have got cloning at one level, but it would be nice to have cloning at deeper levels. Or, as you are doing the cloning, it would be nice if you could select different options. Then, you are not having to sit there and build dashboards, and spending a lot of time in the cloning area."

                        What other advice do I have?

                        Do a PoC of all of the competitors. Do not go off the sales pitch. Once you see Dynatrace in action, it really has some shining elements that the competitors are missing. They all have, to a certain point, the same functionality. Though, what I see in Dynatrace's new AI stuff really comes into play and it out shines its competitors. The role of AI when it comes to IT's ability to scale in the cloud and manage performance problems is invaluable. The amount of data coming at us these days is overwhelming. I started in a network team with three people, one server, and 100 users. That was…
                        Senior System Engineer at Delta Air Lines (PreMerger NWA)
                        Real User
                        Allows us to see if it is an infrastructural related issue. We are still waiting on a number of marketing promises that were made.

                        What is our primary use case?

                        Primary use case is for application performance management. So far, we have instrumented 19 of the 72 critical applications, and it is performing well.

                        Pros and Cons

                        • "The tool allows us to see if it is an infrastructural related issue and see what is affected right away."
                        • "It is cleaner and more compact with good UX/UI."
                        • "​The integration between the web monitoring of Dynatrace and OneAgent. ​"
                        • "There were a number of marketing promises that were made, which we do not see it in the tool yet. ​"

                        What other advice do I have?

                        AI's role is very important when it comes to IT's ability to scale it in the cloud and manage performance problems. AI is the next step in our digital transformation initiative. However, we need to do some simplification of the environment before we can do it. If I had just one solution that could provide real answers, not just data, the immediate benefit would be people will be much happier. When you have a team that is looking at several hundred applications, if they have to visit eight different tools (or eight different dashboards) to get status, then it is cumbersome. Therefore, you want…
                        System Engineer - SiteScope Owner and Tech Lead at a manufacturing company with 10,001+ employees
                        Real User
                        Shows where the problem is and isolates the issue

                        What is our primary use case?

                        Currently, we use Dynatrace to monitor the PCF Cloud Foundry. We just started using it. So far, so good.

                        Pros and Cons

                        • "It helps to show where the problem is and isolates the issue."
                        • "The installation and configuration were very straightforward and nice."
                        • "Stability has been very nice, and Dynatrace runs on the Linux system."
                        • "​An additional feature that we could use is the rollover. If we could rollover to different datacenters, then it would satisfy our requirement. I.e., if one datacenter fails, then we could rollover to another datacenter.​"
                        • "We had one issue when we tried to enter one agent and it just does not work. We got to work with the highest level of support, but it took a while to get there."

                        What other advice do I have?

                        AI is very important with the increased complexity of the IT system. IT is very hard to pinpoint the root issues of a problem with AI. It would help you to analyze the issues and let you get to the root issue faster, because people with experience are rare, and with AI, it helps bridge this gap. If I had just one solution that could provide real answers, not just data, the immediate benefit would be using only one tool where you do not have the complexity of managing more tools. Most important criteria when looking for an APM solution: * I need it to monitor all the different applications. We…
                        Regional Sales Manager at a tech services company
                        Real User
                        Customers push to have the product on our platform because of its updates and features

                        What is our primary use case?

                        We have a platform that is like an automation of DevOps. The company is getting into the DevOps environment and the primary hurdle for them is to choose the right tools. Our customers do not know if they get stuck with one tool if they could not easily move to another one. Our platform, what it does, is we give them all the tools that connect to what they want. In that process, initially we integrated the options, like ELK and Nagios into our platform. Then, some of our clients also wanted Dynatrace in it. That is how we got Dynatrace also on our platform. So, we integrated their APIs into our… more »

                        Pros and Cons

                        • "The dashboards are a really cool feature when I get to talking to clients. I ask them, "Why Dynatrace?" Because I need to push the tools that I have in my application. Then, they explain the monitoring of Dynatrace, saying the rate of the updates and features. They want to go with Dynatrace."
                        • "For stability, our customers have no complaints."

                          What other advice do I have?

                          My job is not to rest because my whole platform's aim is to move on to next to the tools, like finding out what is right for their environment. Initially, if I would ask them to go for Dynatrace. Then, after using it for approximately one month, I can tell them to find out what they like and what they do not like. They can go on from there. AI is very important. The world is moving toward an automation. In the future, it is going to be a new Ops world. There is no resource for sitting on the operations side, so there will be an AI which will be doing all the work. When we implement the…
                          Operations Manager
                          Real User
                          Artificial Intelligence, driving problem identification, helps reduce the time to solution

                          What is our primary use case?

                          My primary use case, as a partner, is to help my clients find out what's happening in their environments, what the problems are, where the need is for help, for investment in people, in technology; and how can they reduce the gap between the problems and fixing the solution on time. I think it's doing a really good job.

                          Pros and Cons

                            • "I would like to have something more along the lines of the old DC RUM, because we have lot of clients with old technologies, legacy technology, and we really want to integrate it with Dynatrace so that they can use just one single product. So, it needs better integration with legacy products."

                            What other advice do I have?

                            When it comes to the role of AI and IT's ability to scale into the cloud and manage performance problems, I think AI is really important. Before, you needed some really expert people to do this job. Some customers have that kind of personnel, but some customers don't and they worry about hiring somebody, training them and then, maybe, that person will leave later and they will lose all that knowledge. Now, as it is automatic, as it is driven by AI, it's easier, it's better. While I have not personally used siloed monitoring tools, our clients do a lot. They have a lot of trouble as a result…
                            Operations Analyst at a tech services company with 10,001+ employees
                            Real User
                            PurePaths, where you can see the stack trace, is helpful in finding problems

                            What is our primary use case?

                            We're using it for monitoring our infrastructure, product reservation, so we're making sure that it's up 99% of the time. We've been using it less than six months. As of now, it's working well.

                            Pros and Cons

                            • "RCA (Root Cause Analysis) and the PurePaths, where you can see the stack trace, are helpful in finding problems."

                              What other advice do I have?

                              Regarding a single solution that could provide real answers, Dynatrace will help because it will give you a lot of data, based on what I've heard at this Performance 2018 conference. Because we have not yet been using Dynatrace for a very long time, at this conference I have seen that it will be very helpful because of all the data and information that it will give you. It's an end-to-end solution. When selecting a vendor the most important criteria are, of course, the cost, the usability, and if it's successful in the market. Also, if it will give us what we need. I rate this solution eight…
                              Developer at a tech services company
                              Real User
                              Shows the root cause and where exactly the error is coming from

                              What is our primary use case?

                              We do a lot development in our company. We work with multiple servers, especially AWS and Azure. When we do these deployments and when we do these pipeline, we need to know what exactly is going on with the service and if there is an error. We need to know the root cause and where exactly the error is coming from. We have been using different kinds of monitoring tools in the past, such as, ELK and Nagios. This did not make much sense in a few of our uses cases. For example, there is an error in a deployment scenario, it does not show. It would remain difficult for us, as sometimes we could not… more »

                              Pros and Cons

                              • "You can always get in touch with support representatives and the developers if you want to, and you can get the solution directly from them. They are good about giving customer service, which I really like."
                              • "This solution is perfectly stable. The main feature with this solution is that you do not need to do a lot stuff. Everything is being done by the tool itself. Everything is in there for you. There is nothing much needed from your resources; it is all in there."
                              • "The scalability is there, but it is a headache when you do a lot of stuff and when you need to compare a lot of servers and do a lot of things. The scalability is very difficult to maintain."

                              What other advice do I have?

                              I am happy with the Dynatrace solution. Dynatrace is a perfect tool when compared to other tools. AI is important when it comes to cloud. Every time you see a complex problem, you can't go in the server and find it yourself. You need expertise in order to do it. With the resources of a non-cloud person who has just been introduced to the cloud, he cannot do everything that an expert does. With the evolution of cloud and an unattainable number of resources, such as everyone in your software company cannot be an expert with the cloud. This is where the AI comes in. It helps you a lot. It shows…
                              Application Support Analyst
                              Real User
                              Drill down into the PurePaths has dramatically reduced our time to solve problems

                              What is our primary use case?

                              Primary use case would be problem solving and remediation, and it's working very well.

                              Pros and Cons

                              • "Being able to drill down into the PurePaths to get to a solution is key for us."
                              • "We have a couple of one page apps that it has a problem with because it doesn't call to the server all the time. I believe part of that is taken care of in the next version."

                              What other advice do I have?

                              When it comes to IT's ability to scale in the cloud in order to monitor performance management, I can't really comment on the role of AI in that. I'm not involved in that as yet. We are just starting to have a cloud footprint now. If we had just one solution that would not only provide data, but real answers, the immediate benefit for our team would, of course, be helping the code to be error free, but also speeding it up a bit. What I appreciate most in a vendor, personally, would be performance in the product, and knowledge; product knowledge. I would rate it a 10 out of 10, because it's…
                              Enterprise Monitoring Service Manager at a tech vendor with 5,001-10,000 employees
                              Vendor
                              We can see what users are seeing, the JavaScript errors, root causes of problems; however, tech support has been slow at times

                              What is our primary use case?

                              We’re primarily using Dynatrace for user-experience monitoring, for our Autodesk e-store as well as our Autodesk subscription management. The performance is really good. It’s really helping us to catch problems and find out where the root cause is.

                              Pros and Cons

                              • "The real user experience monitoring is very helpful. We can see what real users are seeing, what JavaScript errors, what pages are very slow for them. As well, it helps to correlate the front-end users to the back-end application components, and the corresponding Method which is failing, as well. We are able to go to the correct spot and fix the issue."

                                What other advice do I have?

                                We have used siloed monitoring solutions in the past and there were a lot of events, it was not good. We’re trying to consolidate everything into one. We’re working on tool consolidation. That’s one of the primary plans for our roadmap, for IT. If we have a solution that provides not just data but real answers about where the problems are, how to fix them, the immediate benefit for our team would be time. We would have time to work on other development efforts, innovation things. It would save a lot of resources as well. That would be the main benefit of it. We’re spending a lot of time to get…
                                Monitoring Engineer at a manufacturing company with 10,001+ employees
                                Real User
                                A robust tool which provides pretty good monitoring for a PCF environment

                                What is our primary use case?

                                I am from a monitoring team, and we had a PCF environment that we were building. We needed a tool to monitor a PCF environment. We were looking at a couple of tools, and we found Dynatrace is a robust tool which provides pretty good monitoring for a PCF environment. That is when we chose Dynatrace.

                                Pros and Cons

                                • "The way it shows a problem on the dashboard is pretty good."
                                • "We found Dynatrace is a robust tool which provides pretty good monitoring for a PCF environment"
                                • "I need more experience.​"

                                What other advice do I have?

                                Most important criteria when selecting a vendor: * The capability that tool is providing. That is the most important thing, because if the tool is not providing what we need, we do not need the tool. * The pricing. It should fit into our budget, because if the tool is providing everything and we don't have money to spend on it, that won't work. * The support. If we are not getting the support from the vendor, then it is useless. We spend the money, and they advertise that that tool provides everything. However, if I am not getting support, then I won't be able to use the tool properly. These…
                                Senior Specialist at a logistics company with 1,001-5,000 employees
                                Real User
                                Helps us to shorten down the time for triaging an issue

                                What is our primary use case?

                                The primary reason for choosing any APM solution, it comes through the interface, is to find out the gaps between the application life cycle when someone makes a transaction. Then, we will not know what is causing it to come back so late, delayed, or with latency. We just want to know the pain points of it. That is why we have chosen this APM solution. So far, it is doing a good job, except for some flaws, but that is fine.

                                Pros and Cons

                                • "Helps us to shorten down the time for triaging an issue."
                                • "Helps us to see the troubleshooting points or what is hiccuping. This is where we go. We reboot, fix it, or do whatever it takes for it to be taken care of."
                                • "To improve in Dynatrace the log analytics, this is the first thing that has to be enabled."
                                • "Dynatrace has APIs, but they are unfriendly APIs. If they were friendly like Splunk or Sumo Logic had, we might integrate that same data on a single webpage, then start showing these internally."

                                What other advice do I have?

                                If I had just one solution that could provide real answers, not just data, the immediate benefit would be fixing the issues first. It takes a lot of time for us to dig back where the actual issues on the code base are, especially if it is a network or infrastructure-related. To get answers for most of it, we can fix our issues faster on a priority basis. Most important criteria for selecting a vendor: Show me what I am not seeing. If you ask me, I am an engineer. I do not want to see the eyes on glass all the time. I want a solution which does it for me. I know how to set my thresholds and…
                                Infrastructure Engineer at a insurance company with 1,001-5,000 employees
                                Real User
                                Helps us get to resolution quicker and understand what is happening for future identification

                                What is our primary use case?

                                Primary use case is to triage business applications and slow performance for our users. It is performing very well for now. We have been a long standing customer for almost seven years, and using different tool sets from DC RUM to Gomez, and AppMon now.

                                Pros and Cons

                                • "The ability to really drill into performance issues and help our application teams understand what is causing the business's problems."
                                • "It helps us get to the resolution quicker, and potentially the root cause, and at least understand what is happening for future identification."
                                • "We would like to see more external tool integration, which is critical for us."
                                • "We would also like to see all the good data in a single view across multiple tools, so that access to integration is critical."

                                What other advice do I have?

                                Do your homework. Test. Do your proof of concept(s). Be thorough in what you need and defining your reasons for looking at the tools. Even though everybody likes what they see, it may not be a good fit for what you are trying to accomplish. The tool sets are great. They provide good information. You can always improve them with better data. If I had just one solution which could provide real answers, not just data, the immediate benefit would be a single pane of glass perspective for the application in our environment. We have been striving for this consistently in the last seven to 10 years…
                                Manager Of Technology Development with 51-200 employees
                                Real User
                                The AI means we spend less time looking for problems and more time solving them

                                What is our primary use case?

                                We primarily use it for performance monitoring and to track down solutions to ongoing issues. Its performance is great. We previously had AppMon, and AppMon is a little bit difficult. But we're PoC-ing Dynatrace, and we love it so far.

                                Pros and Cons

                                • "Scalability is great. My biggest concern when we first put it in was the resources that it would take up, network traffic that it might create. But it seems perfectly scalable to any environment. Even on some of our heaviest use servers, it doesn't seem to affect anything."
                                • "When you're making that transition from AppMon, which is very dashboard-oriented, over to Dynatrace, which is no dashboards, there needs to be something in between so that business buys in a little bit. I would transition my dashboards over so that we don't have to recreate them, because recreating them is very difficult in Dynatrace. It's really hard to say, "Oh, the dashboards that you had on the team that you were using, you're not going to get over here." Or, "You have to re-create them all over again." People are going to ask questions about cost, who is going to do that."
                                • "There are some bugs in it. Sometimes things get hung just for second, and you have to refresh something. Also, they aren't necessarily intuitive, but to me, they're just going to get better over time."

                                What other advice do I have?

                                As for a tool that would not only give data, but real answers, it would make things even quicker. I actually think that's what Dynatrace does for us right now. It tells us the answer to what the root cause is. It doesn't actually fix it, which I'm hoping it will eventually do, but it actually gives us the right answers right now. That is better than what we had before, which was somebody would go in there and try to find the problem. They may not have gotten to the root cause, so they would put a temporary patch on it, and then it would come back again. Now, we seem to be getting to the root…
                                Director Of Integration And Performance at a media company with 10,001+ employees
                                Real User
                                With PurePath, we are able to pinpoint where the problems are

                                What is our primary use case?

                                We have a critical enterprise-level project where we have seen a lot of performance issues. We tried to figure out what tool might help us solve some of those performance issues. Then we heard about Dynatrace, so we engaged Dynatrace. It's basically about solving performance issues. In terms of performance, we're still a work in progress. I think we have made good progress identifying the areas where the problems are, and now it's a matter of just working with the different teams trying to figure out what the roadmap is going to be. We're learning the tool. At the same time, it's also about… more »

                                Pros and Cons

                                • "We're able to tell them which calls, which methods, which interface were the problem."

                                  What other advice do I have?

                                  In terms of AI, when it comes to IT's ability to scale in the cloud and manage performance problems, we don't have a cloud implementation yet. But, in general, what I've seen with AI, I think they're learning. The self-healing thing was really impressive in terms of, if you have a problem, what do you do about it? You get notified automatically. Then how do you fix it? Those are some of the things with AI that I thought were pretty cool. If there was one solution that could not only provide data but real answers, the immediate benefit of that for our team would be huge. Not just telling us…
                                  Senior Manager Network Architecture at a logistics company with 5,001-10,000 employees
                                  Real User
                                  It was delivered when we wanted it and has performed exceptionally well

                                  What is our primary use case?

                                  Primarily, we use it for monitoring our end user performance experience, as well as diagnosing root cause analysis for one of our core applications. It is performing quite well. We are able to see globally our end user response time tracing down to the user ID. If there is an issue, we are able to diagnose it very quickly. This is the key to diagnosing quickly the root cause, then fixing it.

                                  Pros and Cons

                                  • "It was delivered when we wanted it and has performed exceptionally well."
                                  • "We are able to see globally our end user response time tracing down to the user ID."
                                  • "We have had to resolve a lot of things and had a lot of issues with the tool.​"
                                  • "The mobile app provided by Dynatrace could be improved, especially the DCR mobile app because it does not have some of the basic functions, like push notifications or even customized reports."

                                  What other advice do I have?

                                  It was delivered when we wanted it and has performed exceptionally well. However, we have had to resolve a lot of things and had a lot of issues with the tool. If I had just one solution that could provide real answers, not just data, the immediate benefit would be time saved (streamlined) instead of analyzing so many different tools. Most important criteria when selecting a vendor: You need a good business partner to work with and help you implement the solution, thus it is the implementation and the support. These are the key things that I would look at in a vendor.
                                  JC
                                  IT Delivery Manager at a financial services firm with 1,001-5,000 employees
                                  Real User
                                  We use it for live monitoring, but also for our performance testing which has prevented problems in production

                                  What is our primary use case?

                                  We had Dynatrace Synthetic Monitoring in place, and we had Gomez. The whole point of that was to really check for system availability, to make sure we knew if the site was going down, etc. Since then, we've put in the full Dynatrace solution to prevent customer impact, some kind of site outage. That's the whole point of having it, so we can identify problems sooner, fix them, and stop the site going down.

                                  Pros and Cons

                                  • "We also use it in our performance testing. We found an issue that way, and we would have put that change live without Dynatrace. Finding that problem in "live", that would have been three or four days of investigation, whereas we found the issue, fixed the issue, reran the tests, all same day."
                                  • "Being able to identify the blind spots. Before, we had lots of monitoring, but it was all very manual. You only monitor what you know about. As soon as we put Dynatrace in, it sprung to life, and we identified problems instantly."

                                    What other advice do I have?

                                    We we haven't really gotten anywhere near the area of AI and IT's ability to scale up the cloud and monitor performance management issues. Having been through sessions here, at the Perform 2018 conference, that's definitely something we need to be focusing on. We're not using cloud in any way, as an organization, other than things like Dynatrace. AI is definitely on our roadmap, but we're not there yet. It's something that's coming up a lot, and you can actually see the benefit. Regarding a solution that could provide real answers, and not just the data, the immediate benefit for our team…
                                    Senior Software Engineer at a tech company with 201-500 employees
                                    Consultant
                                    You can do deep dive analysis and find root cause quickly, but we need more AI in the product to avoid manual analysis

                                    What is our primary use case?

                                    We do release testing. Every month, we have a release where these are the two factors in which we usually use Dynatrace: * Release testing purposes. * Measure the product for any production-related issues.

                                    Pros and Cons

                                    • "You can do deep dive analysis and find root cause quickly."
                                    • "Dynatrace provide us the in-depth details to know what is wrong in the application and what are performance issues, then really quickly we are able to debug any performance issues or any other performance-related issues."
                                    • "We need more AI in the product to avoid manual analysis."

                                    What other advice do I have?

                                    I would definitely recommend Dynatrace. Based on my experience, you can do deep dive analysis and find root cause quickly. That is our primary reason for using Dynatrace. If I had one solution that could provide real answers opposed to just providing data, the immediate benefit would be to find any root cause quickly, such as any application-related issues. Most important criteria when selecting a vendor: * We do not have many licenses, so whenever there is a problem, then only we can enable those agents. * User-related issues. We want to be able to see, like users, how they are impacted, if…
                                    CEO/Founder at Keizer Consulting Group
                                    Real User
                                    Enables viewing the full transaction flow, from customer to back-end systems, for problem analysis, triage, performance optimization

                                    What is our primary use case?

                                    To look at the full transaction flow, from the customer all the way through back-end systems, for problem analysis, triage, performance optimization. It does it really well. The more visibility you have through the agent implementations, the deeper you can get down through the stack and identify what you're looking for and how to fix it, find it, tune it.

                                    Pros and Cons

                                    • "The stuff that's coming with the new pieces around the Dynatrace Managed SaaS implementation. The ease of implementation there is significant. We've spent a lot of time with AppMon and DC RUM - that's a lot of time to set up, configure. With Managed solution, you just drop it in and everything pretty much auto-instruments."
                                    • "One of the key things with Dynatrace is that they are very open to influence on product development side. So, we've influenced them fairly heavily on development and capabilities for Citrix and DC RUM. They've given us integration and support components around some odd technologies that we've got, and they have always been very open and accommodating to going after and developing capabilities around the stuff that we are looking for."
                                    • "On the Managed side tech support has been pretty good. Stuff gets turned around pretty quickly. With them being able to do the remote management from the back-end, they are able to fix stuff up if they need to."
                                    • "One thing we'd like to see is mobile native replay. They don't have a timeline on it yet, but that's one of the key things we're looking at, to get rid of one of our incumbent products that does replay."
                                    • "We need extended support for some of the agents, the one-agent technologies under Managed. We've got some old legacy platforms that don't have one-agent support yet."

                                    What other advice do I have?

                                    I think is role of AI when it comes to IT's ability to scale in the cloud and manage performance problems is a big game changer. That's one of the reasons that we're looking at moving a lot of our stuff from the legacy AppMon over to the Managed platforms, so we can take advantage of that and get rid of some of our more archaic event management, event lifecycle, alerting-type platforms. A lot of that stuff doesn't add the value that it should. So we are looking at the AI engine and the anomaly detection to basically replace a lot of that manual effort. These archaic solutions are all siloed…
                                    Programmer at a financial services firm with 10,001+ employees
                                    Real User
                                    The benefit for our company is that we have one direction and one main solution

                                    What is our primary use case?

                                    We are monitoring around 200 applications. We use Dynatrace for that. Dynatrace is great. With Dynatrace, we have a solution for every sector. Sometimes, there are a lot of problems to maintain every aspect of every software. So, when we found Dynatrace with its one solution in one unique place to monitor for other problems. We are using Dynatrace for prediction and staging for every step of our development cycle. So, we love Dynatrace

                                    Pros and Cons

                                    • "The benefit for our company is that we have one direction and one main solution."
                                    • "We are using Dynatrace for prediction and staging for every step of our development cycle."
                                    • "The UX/UI needs improvement. It is not easy to learn."
                                    • "Mainly navigation needs improvement. It is easier to follow a flow. Following the flow of the admin now is not easy."

                                    What other advice do I have?

                                    Use Dynatrace now. AI could be the most beautiful part of Dynatrace's future. We really want to use it. Most important criteria when selecting a vendor: * Have a good solution. * Have good support. There are a lot of solutions on the market, but Dynatrace brings an application suite that is very good. So, for now, we will stick with Dynatrace for a long time.
                                    Senior Director IT Applications at a manufacturing company with 1,001-5,000 employees
                                    Real User
                                    It can hook on at the code level, then tell me all the details that I need. We have had problems with our middle layer application implementation.

                                    What is our primary use case?

                                    We are mainly using Dynatrace right now to monitor what we call our customer-facing applications and our middle layer applications. We have Hybris Commerce and Sitecore, and our middle layer is made up of BizTalk. Therefore, we are using Dynatrace to monitor Hybris, as Dynatrace is a gold partner for Hybris. That is how we picked Dynatrace.

                                    Pros and Cons

                                    • "It can hook on at the code level, then tell me all the details that I need."
                                    • "The vendor team who did the setup was very good. They sent a very skillful resource for the setup."
                                    • "They need better infrastructure monitoring. New Relic is beating them for infrastructure monitoring."
                                    • "We have had problems with our middle layer application implementation."

                                    What other advice do I have?

                                    The role of AI is very important, but it is the future. Thus, I am counting on more innovations in the AI space to monitor, not just applications, but an ecosystem from hardware to software. If I had one solution that could provide real answers, not just data, the immediate benefit would be more valuable customer engagement. Especially since I am on the customer-facing side of the organization, it would be like if Facebook was down for five minutes, the perception created is exactly the same as the perception created when websites are down, or not performing. It is quite frustrating for…
                                    Solutions Developer at a retailer with 10,001+ employees
                                    Real User
                                    Helps me track multiple sites' performance and hone in on errors immediately

                                    What is our primary use case?

                                    I'm using it for our websites. We're a company that owns numerous stores and numerous sites and I track the site performance, to see things like load time. That's the primary use. I have a lot of page loads of home pages, and then there's the check-out process, so it's been great for that. It's working well.

                                    Pros and Cons

                                    • "Customers are looking at our site, every second, constantly. They're able to do that because, if for some reason it goes down, I can instantly get it back up, because I know what needs to be fixed. In the past, before having the tool, we were being notified by the brand, or the brand manager, "Hey, customers are complaining that our site is down." And then there was me, as a developer, trying to track down what was causing this issue. With Dynatrace, it's right there in front of me, it's a JavaScript error, or something I can narrow down."
                                    • "I get valuable information like, for example, if a site is down. That's the key. I'm instantly getting a message, or even on the app, I can see if something overnight went down a few times, or it's not performing at 100%."

                                      What other advice do I have?

                                      In terms of AI for monitoring the performance and management in the cloud, I don't know that piece because we're not really involved with AI, as far as I know. As for one solution that can provide real answers, and not just data surrounding it, to tell you "this problem is right here," we already have that with Dynatrace. The immediate benefit, obviously, is getting the answers immediately. The most important criteria when selecting a vendor include that the product has to be what we need it to be. But then, also, the support and training would be important, because you could get this fabulous…
                                      Technical Team Manager at a manufacturing company with 1,001-5,000 employees
                                      Real User
                                      Helps provide stable customer-facing applications; we use it continuously to monitor our performance

                                      What is our primary use case?

                                      The primary use case for the solution is our application performance and the stability of our application. It really helps provide stable customer-facing applications and we use it continuously monitor our performance. It is really working well for us and we are negotiating an extended contract right now for the next three years.

                                      Pros and Cons

                                      • "It creates visibility - from when the user starts interacting with our application - all the way back to our database calls, our network path, everything."
                                      • "The triaging is amazing. And at the same time, it provides depth, all the way to what kind of a method, what variables are inside those methods. Without getting too into the technical, the depth it gets to, pinpointing the problematic area - where exactly the problem is happening - is amazing."
                                      • "From the Dynatrace SaaS platform, they talk about the APIs. The approach they take is, "We create the APIs, you use them however you want." I like it, that gives us flexibility. But at the same time, if your company does not have a huge number of APM specialists, or it does not have the time and resources available to spend on these kind of technology developments, it would be helpful if there were out-of-the-box solutions available from the platform. I would certainly consider that, because that would make us go to market much faster, rather than redeveloping our own solutions based on those APIs."

                                      What other advice do I have?

                                      Regarding the role of AI when it comes to IT's ability to scale into the cloud, and monitor performance management issues, the way I look at AI is this. When we started this journey three years back, it was more like problem-solving. We have a problem, and we need to identify the root causes and how do we solve it? That's what it was three years back. In three years, a lot of things have changed. Now it's all about, how do you proactively monitor it, and how do you solve it, and then the self-healing techniques and the like. So even without a developer looking into it, how do you solve the…
                                      IT Service Owner at a insurance company
                                      Real User
                                      Helps us understand how applications perform in different platforms

                                      What is our primary use case?

                                      The primary use case is that we need to monitor our portfolio of applications. We need to pick out which ones are most important to us. Therefore, we use Dynatrace to help us understand how applications perform in different platforms.

                                      Pros and Cons

                                      • "We use Dynatrace to help us understand how applications perform in different platforms."
                                      • "It identifies problem areas and performance issues."
                                      • "Our company gets quick response times and qualified responses from technical support, so that is good."
                                      • "There are lots of features to share information, but we need to learn to leverage that, both on the web browser and on the mobile app."

                                      What other advice do I have?

                                      Take a close look at what you need. Do you need a technical perspective or a business perspective? What do you actually expect to get from your solution? Then, pick your solution based on that. AI is still new to many, so we have to learn to use it, to navigate, perhaps even to trust it. With a product like Dynatrace, we will start learning to use it and get experience in how it works for us, then we will probably start trusting it. It is something we can't look into, but we will see that it does what we think it should do. If I had just one solution that could provide real answers, not just…
                                      IT Systems Monitoring Consultant at a healthcare company
                                      Consultant
                                      It has given visibility to how an end user utilizes and experiences our service offerings

                                      What is our primary use case?

                                      We primarily use it to monitor application performance and end-user experience. We are happy with the solution.

                                      Pros and Cons

                                      • "It has given visibility to how an end user utilizes and experiences our service offerings."
                                      • "Since things are getting more complicated, it is nice to have artificial intelligence to correlate issues and events to come up with root cause."
                                      • "I would like to see internal synthetic tests in the next release, which is already on the roadmap.​"

                                      What other advice do I have?

                                      If I had just one solution which could provide real answers, not just data, the immediate benefit for my team would be to solve problems quicker, and maybe, prevent problems before they happen. Most important criteria when selecting a vendor: * Their ability to support the product. * Their ability to keep up on new technology which needs to be monitored.
                                      APM Platform Architect at a transportation company with 10,001+ employees
                                      Real User
                                      Easier to deploy, reduces complexity, and increases our speed to market

                                      What is our primary use case?

                                      The primary use is for both corporate and manufacturing plants' applications. Performance has been great. We started out with application monitoring and now we're in the process of switching over to Dynatrace. So far it's yielding great results. It's getting people to think more, and it's easier to deploy.

                                      Pros and Cons

                                      • "Reduces the amount of knowledge that is needed by applications consuming this data."
                                      • "When the tool ingests data from other tools, being able to correlate those with the existing topology, so that the AI engine can draw more conclusions in case Dynatrace does not monitor those instances."
                                      • "It needs more dashboards like AppMon."

                                      What other advice do I have?

                                      I think our complexity is increased by the fact that we use a lot of custom, off the shelf, or COTS, applications, as well as in-house applications. So that introduces a high complexity of different technologies. Having a tool that can be self-injected into all of these is one thing. And the second thing is the fact that it gets deployed at the host level, without having to go tweak application containers. That reduces complexity and the time to value a lot. We still have some siloed monitoring tools but they don't have any awareness of other components that might make up that application's…
                                      IT Systems Admin at a insurance company with 1,001-5,000 employees
                                      Real User
                                      Transformational, the speed and problem resolution capabilities make it invaluable for us

                                      What is our primary use case?

                                      We have multiple use cases for it. We use it for performance testing; it performs very well for that. We also use it for production monitoring. We use both AppMon and Dynatrace Managed in that situation. And it's an invaluable tool.

                                      Pros and Cons

                                      • "The speed and problem resolution."
                                      • "One thing that would help it tighter integration with DCRUM. It's somewhat difficult to drill down and see everything, but I think that's in the future versions. We just haven't seen that yet."

                                      What other advice do I have?

                                      With siloed monitoring, which we have used, you don't get a holistic picture of what's going on, so analysis is very intensive. If there was just one tool, obviously there would be a lot of benefit there. We would only need to learn one thing, everybody would be looking at the same data. Everything becomes more streamlined. The most important criterion when selecting a vendor is that their product does what it says it's going to do. Gives us visibility. If I were to advise a colleague at another company who is researching this or a similar solution, I would tell them to do their due diligence…
                                      Technology Architect at a financial services firm with 5,001-10,000 employees
                                      Real User
                                      It has provided improved stability to our system both within prod and non-prod environments

                                      What is our primary use case?

                                      We use it to monitor and debug issues for both our infrastructure and our code. Dashboards are quite handy to get a quick glance at the health of our system.

                                      Pros and Cons

                                      • "The dashboard allows us to monitor and proactively act upon any breaches in the threshold for our infrastructure."
                                      • "​Overall, it has provided improved stability to our system both within prod and non-prod environments.​"
                                      • "Beginner video tutorials would really help."
                                      • "Nginx monitoring service did not work out-of-the-box, so we had to tinker with it for quite some time."
                                      • "The installation process had quite a few moving parts, so it was a little tricky getting everything to work in first go."
                                      Sr. Systems Engineer at a tech vendor with 501-1,000 employees
                                      Vendor
                                      Charts errors and monitors server health

                                      What is our primary use case?

                                      We are using this to find and troubleshoot issues with our applications, whether there are application issues with IIS or Tomcat, database or network issues. We also use Dynatrace to chart errors and monitor server health (memory/CPU/disk).

                                      Pros and Cons

                                      • "We have used Dynatrace in our performance testing environments to get ahead of issues before they make it into production."
                                      • "The ability to take each individual request and dive in to inspect what methods and calls are being made is extremely helpful."
                                      • "I would like to see the Business Transactions made easier, so you can distinguish users and companies (this can get very hairy for a large multi-tenant application)."
                                      • "We should be able to easily simplify both the charting and slicing-and-dicing of user metrics with cookies that contain customer/user information."
                                      Chargé d'affaires at a financial services firm with 5,001-10,000 employees
                                      Real User
                                      Drastically reduced the delay taken by the diagnostic phase

                                      What is our primary use case?

                                      Dynatrace helps us monitor our critical applications' health (performance) and measure the quality of service delivered to our customers (SLA and satisfaction). Thanks to Dynatrace, we are able to quickly spot which tiers are causing a slowdown in order to limit unavailability. In anaysing trends, we can detect performance degradation and avoid incidents.

                                      Pros and Cons

                                      • "​We have drastically reduced the delay taken by the diagnostic phase. As we identify the root cause very rapidly, we can now focus on the solution and communication."
                                      • "UEM (User Experience Management) is an optional feature that we acquired and use a lot. It provides indicators from the customer's browser, reflecting more precisely on what our internal users are experiencing."
                                      • "Even if the engine can manage a huge amount of data, requests take time to succeed."
                                      • "The heavy client is not really user-friendly and the concepts (while powerful) are unintuitive."
                                      Financial Planner at a financial services firm with 5,001-10,000 employees
                                      User
                                      We enabled UEM for all of our applications which has been invaluable

                                      What is our primary use case?

                                      We use Dynatrace as our APM solution across our portfolio of web sites/applications. We use UEM for a line-of-sight view of client transactions and the performance of the application for the user.

                                      Pros and Cons

                                      • "We enabled UEM for all of our applications. This allows us to see exactly what the client is experiencing."
                                      • "Dynatrace has allowed us to pinpoint quickly any pain points our clients experience with our applications and respond accordingly."
                                      • "I would like to see more features from the desktop client included in the web client."
                                      Development Operations Manager at a tech services company with 1-10 employees
                                      Real User
                                      No other provider gives us log ingestion, Kubernetes/Docker monitoring, and application monitoring for NodeJS

                                      What is our primary use case?

                                      We are a smaller startup. We do not have the luxury of time or staff resources to spend on the major tasks of implementing traditional server host monitoring, application performance monitoring, or log ingestion. Dynatrace was an amazing find!

                                      Pros and Cons

                                      • "Dynatrace alerts are based off of deviations from baseline metrics, which it is constantly collecting."
                                      • "No other provider gives us log ingestion, Kubernetes/Docker monitoring, and application monitoring for NodeJS."
                                      • "I also wish there was the ability to do alert filtering before it triggered an alert with PagerDuty/OpsGenie/Slack."
                                      IT Engineer
                                      User
                                      I have reduced our disruption time using automatic alerts

                                      What is our primary use case?

                                      I use Dynatrace Client everyday. I also use it with web dashboards for monitoring performance of the systems and to trace our KPIs.

                                      How has it helped my organization?

                                      I have reduced our disruption time. With the automatic alerts, we prevent and better catch the root cause of problems. 

                                      What is most valuable?

                                      The most useful features are the measures out-of-the-box and the automatic alerts. Furthermore, the web dashboard is very simple to use.

                                      What needs improvement?

                                      It is necessary to improve the integration with the product, Oracle Siebel. Dynatrace must reduce the required resources for on-premise, because they are too high.

                                      For how long have I used the solution?

                                      One to three years.
                                      Marketing Associate for Dynatrace at a tech services company with 501-1,000 employees
                                      Real User
                                      Reduces troubleshooting time by identifying problems before release, but regular changes to the UI are disruptive

                                      What is our primary use case?

                                      We sell it as a business partner. Our clients use it to test their systems before launching, seeing what is wrong before release.

                                      How has it helped my organization?

                                      Many clients have been able to reduce time on troubleshooting, since they find the problems before they launch the system, by running tests with Dynatrace.

                                      What is most valuable?

                                      The PurePath feature which enables you to see the path from click to database query. I think this is what makes Dynatrace unique from others.

                                      What needs improvement?

                                      Whenever there is a new version of the UI changes, it makes it hard to use, because we are accustomed to the old one.
                                      Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees
                                      Real User
                                      Top 20
                                      DCRUM decomposes to the payload of transaction traffic and helps understand load patterns too

                                      What is our primary use case?

                                      DCRUM is no longer used by my team, due to lack of executive support. Our primary use case was for post mortem investigation on application data flows.

                                      Pros and Cons

                                      • "Agentless Transaction Analysis allows my team to granularly decompose complex operations and flows for business applications."
                                        Senior Support Analyst at a financial services firm with 201-500 employees
                                        Real User
                                        We can know exactly what happened in what time with PurePath

                                        What is our primary use case?

                                        To discover the root cause of problems and improve our applications or environments based on very specific and detailed informations that AppMon brings to us.

                                        Pros and Cons

                                        • "We can know exactly what happened in what time with PurePath."
                                        • "I would like to know if classes and methods selected in "Method Sensor Rules" were changed in the applications, and not depend on the developers to warn us."
                                        Systems Engineer at a tech vendor with 1,001-5,000 employees
                                        Vendor
                                        It has enabled us to have a deeper insight into our application availability and performance

                                        What is our primary use case?

                                        We use it for synthetic monitoring to ensure our applications are available and performing as expected across multiple ISPs and geographical locations. We also use this tool to report out performance metrics on a daily basis to a larger audience to help senior leadership get a better idea around how things are performing.

                                        Pros and Cons

                                        • "It has enabled us to have a deeper insight into our application availability and performance."
                                          Development Manager at a tech services company with 11-50 employees
                                          Real User
                                          It has given us one simple dashboard to monitor all of our servers and web applications

                                          What is our primary use case?

                                          We use Dynatrace to monitor our webservers.

                                          Pros and Cons

                                          • "We were quite happy with the easy installation process and how quickly we received a good overview over all of our web applications.​"
                                          • "It has given us one simple dashboard to monitor all of our servers and web applications."
                                            App Development Sr. Specialist at a healthcare company with 10,001+ employees
                                            Real User
                                            Data analytics help us to find us issues in the short-term or long-term

                                            What is our primary use case?

                                            To monitor and mimic the external customer experience for our external customer-facing websites. This tool does the exact same thing. It monitors the customer experience at over 10 US locations and informs us if there are any issues through email alerting and text alerting in the mobile. This has made our life so much better.

                                            Pros and Cons

                                            • "​Data analytics help us to find us issues in the short-term or long-term."
                                            • "Triggering gives us warning that system is getting slow and we need to nail down the issue soon, so it does not impact our business."
                                            • "This tool had a feature of doing load test in production or lower environment, which was shut down earlier this year. We are missing that feature badly and we definitely want to see that feature back."
                                            Senior Director IT at BARBRI Inc.
                                            Real User
                                            Top 5Leaderboard
                                            The infographics are amazing, while the dashboarding is simply best in class

                                            Pros and Cons

                                            • "Everybody can show charts and metrics, but Dynatrace’s infographics are amazing. The dashboarding is simply best in class.​"
                                            • "Our development group has started using Dynatrace extensively. It helps them find bottlenecks caused by code."
                                            • "Possibly include some network monitoring capabilities."
                                            QA Perofrmance Test Lead at a financial services firm with 10,001+ employees
                                            Real User
                                            The dashboard customization based on the performance metric requirement is one of the most exciting features

                                            What is our primary use case?

                                            I use DT for identifying performance bottlenecks on the DB, mid-tier and front-end, which is built on .Net platform. The performance testing is executed using the LR tool, where the DT headers are added. Once the test is completed with the filter criteria in dashboard, we are able to segregate the transactions having slow response time and root cause.

                                            Pros and Cons

                                            • "I am able to customize my dashboard based on the test requirement and it helps me to focus on the area that really needs close monitoring."
                                            • "The dashboard customization based on the performance metric requirement is one of the most exciting features."
                                            • "I would suggest to have more rich client features on Appmon as soon as possible."
                                            Tech at a healthcare company with 10,001+ employees
                                            Real User
                                            UEM helps to identify user experience and detailed steps performed by the user

                                            What is our primary use case?

                                            Appmon: * Drill downs to root causes. * Easy to find the performance bottlenecks. * Full insight into all classes. * UEM helps to identify user experience and detailed steps performed by the user.

                                            Pros and Cons

                                            • "UEM helps to identify user experience and detailed steps performed by the user."
                                              Technical System Analyst at a financial services firm with 10,001+ employees
                                              Real User
                                              We have used PurePath data to improve and tune application performance

                                              What is our primary use case?

                                              Application performance monitoring for testing our pre-production environments. Along with that, we use AppMon to create B/T's for alerting and graphing trends.

                                              Pros and Cons

                                              • "Since Appmon has been leveraged, we are now down to just hours (sometimes minutes) in resolution times."
                                              • "We have used PurePath data (response times) to improve and tune application performance."
                                              • "I find it is very difficult to train someone in using this application. As amazing as it can be, the learning curve is extensive."
                                              Technical Lead - Platform Services at Touchtunes Interactive Networks
                                              Real User
                                              It eases the investigation process by creating a faster feedback loop with clients

                                              What is our primary use case?

                                              Java-based microservices (couple of dozen) monitoring and their dependencies (Oracle, MySQL, RabbitMQ, and Elasticsearch). Apart from monitoring (with alerts), I use the Dynatrace solution to investigate reported issues by clients.

                                              Pros and Cons

                                              • "It eases the investigation process (faster feedback loop with clients), better pro-activity on possible outages (in order to avoid outages), and eases the process of fine tuning allocation of resources to processes."
                                              • "More visibility into Python processes."
                                              Full Stack APM Monitoring / Log Analytics Solution Consultant at a tech services company
                                              Consultant
                                              It is an amazing tool for application root cause analysis and business function analytics

                                              What is our primary use case?

                                              Application performance monitoring root cause analysis  User experience analysis  Proactive monitoring (application, third-party API, and availability and host)

                                              How has it helped my organization?

                                              It helps to identify the problem in a minute and user experience metrics provide valuable data to the business team to understand how the application performs at the end user level. Overall, it is an amazing tool for application root cause analysis and business function analytics.

                                              What is most valuable?

                                              The microservices container topology view It supports Kubernetes and cloud monitoring platforms.

                                              What needs improvement?

                                              Its needs to focus more on open source areas, like Apache umbrella products and availability motioning areas.

                                              For how long have I

                                              DevOps Engineer at a tech vendor with 501-1,000 employees
                                              Vendor
                                              We use it to monitor over a 1000 servers in AWS, however ​the Web UI can be slow and hard to understand

                                              What is our primary use case?

                                              SaaS infrastructure monitoring and alerting. We use it to monitor over a 1000 servers in AWS.

                                              Pros and Cons

                                              • "It is our main SaaS monitoring and alerting solution, and it allows us to identify many problems that we would miss if we did not have a comprehensive monitoring solution."
                                              • "We use it to monitor over a 1000 servers in AWS."
                                              • "The Web UI can be slow and hard to understand."
                                              • "The integration with PagerDuty is currently broken on mobile."
                                              • "It often produces "false alarms" and cannot identify failure patterns over days/weeks that do not indicate concern."
                                              Conseiller en surveillance at a financial services firm with 10,001+ employees
                                              Real User
                                              Ability to go from a high level performance view to a specific transaction

                                              What is our primary use case?

                                              Application performance diagnostics of our enterprise critical applications. Proactive monitoring of response times and trends. Performance and load testing of new versions.

                                              Pros and Cons

                                              • "Dynatrace covers the important tiers and allows us to quickly find trends and root causes in all our critical application lifecycle steps"
                                              • "It is not clear what are our long-term strategy should be to upgrade (Appmon vs Dynatrace)."
                                              DevOps Manager at a financial services firm with 51-200 employees
                                              Real User
                                              Gives me the ability to proactively understand the user experience on our site

                                              What is our primary use case?

                                              User performance monitoring; to be able to proactively understand the user experience on our site.

                                              Pros and Cons

                                              • "Gives me the ability to identify user browsers, user geographical location."
                                              • "Email alert and mobile app alert are very useful for informing the team that something is going wrong."
                                              • "Enables me to proactively understand the user experience on our site."
                                              • "I would like the ability to export a user session into csv format. (I am aware that I can export a user session via a webhook)."
                                              User at a healthcare company with 501-1,000 employees
                                              User
                                              PurePath comparisons are the most useful feature

                                              What is our primary use case?

                                              We started using Dynatrace software as a better alerting and application monitoring mechanism. We are happy with the server monitoring, but we feel like the application monitoring should be improved.

                                              How has it helped my organization?

                                              I would definitely say it improved the functionality. We are able to prevent the major downtimes by proactive monitoring alerts.

                                              What is most valuable?

                                              Server monitoring Dashboards PurePath PurePath comparisons are the most useful feature.

                                              What needs improvement?

                                              It can be improved in narrowing the exact exception/ERROR in application monitoring. It should focus more on app monitoring and capture for some of the known alerts and be able to identify which system is having the issue.

                                              For how long have I used the

                                              Senior System Engineer at a comms service provider with 1,001-5,000 employees
                                              Real User
                                              We use it for proactive monitoring and analyzing load versus response time

                                              What is our primary use case?

                                              We use it for proactive monitoring, user experience monitoring, analyzing load versus response time.

                                              How has it helped my organization?

                                              Very good for improving application performance. Gives us a view of the application, infrastructure, and users' experience with the application.

                                              What is most valuable?

                                              It identifies all the functional errors and slow APIs.

                                              What needs improvement?

                                              End-to-end monitoring could use more default dashboards.

                                              For how long have I used the solution?

                                              Three to five years.
                                              Quality Assurance Automation Engineer at a tech vendor with 201-500 employees
                                              Real User
                                              We find the majority of the features very usable and valuable

                                              What is our primary use case?

                                              Application Performance Monitoring. Our main use is to monitor our applications for any issues that might arise and use the data to assure that our performance trending is headed in the right direction.

                                              Pros and Cons

                                              • "Our main use is to monitor our applications for any issues that might arise and use the data to assure that our performance trending is headed in the right direction."
                                                Freelancer at a tech vendor
                                                Real User
                                                The best feature is the real troubleshooting capability of PurePath analysis

                                                What is our primary use case?

                                                We use the product on our applications for monitoring and troubleshooting errors through customized dashboards.

                                                How has it helped my organization?

                                                The major impact of improvement is from AppMon in our development area. Now we are enable to find applications problems more quickly.

                                                What is most valuable?

                                                The best feature of the product for me is the real troubleshooting capability through the PurePath analysis.  I also like the Transaction Flow dashlet where I can see the real path of our web request through the application's layers.

                                                What needs improvement?

                                                I don't much like the Java Management Extension. I would rather do administration tasks in a web GUI.

                                                For how long have I used the solution?

                                                Three to five years.
                                                System Engineer at a tech services company with 10,001+ employees
                                                Real User
                                                Provides server performance which allows us to instantly monitor our multiple servers

                                                What is our primary use case?

                                                Database monitoring and server performance. Apart from that, error handling and log tracking are also cool features.

                                                How has it helped my organization?

                                                There are multiple servers, so to track each server performance is very tough. Dynatrace really did an awesome job to provide us a better solution.

                                                What is most valuable?

                                                Server performance, because our company has multiple servers. To track each server manually without an application is very hectic. Dynatrace solves the problem by graph to monitor it all instantly.

                                                What needs improvement?

                                                Dashboards are too clumsy, so it is good to keep less on dashboards and be easier to find the sections. 

                                                For how long have I used the solution?

                                                One to three years.

                                                What's my experience with pricing, setup

                                                Quality Analyst(Performance Testing) R & D at a tech services company with 501-1,000 employees
                                                Real User
                                                Enables us to monitor database queries and methods executed in a given timeframe

                                                What is our primary use case?

                                                We use it to find database hotspots, method hotspots, CPU, JVM , Disk I/O and more.

                                                How has it helped my organization?

                                                Has helped us find issues such as application suspension and to improve web services data.

                                                What is most valuable?

                                                PurePath, Database Hotspots, Method Hotspots, CPU, JVM, disk I/O and other graphs.

                                                What needs improvement?

                                                Find the right method, give the cause of suspension, give tips for resolution, and one call query to find method.

                                                For how long have I used the solution?

                                                One to three years.

                                                Which solution did I use previously and why did I switch?

                                                We were using a freeware tool and we needed all the information in one tool.
                                                Vice President of Field Operations at a non-tech company with 11-50 employees
                                                Real User
                                                The ability to real-time monitor servers and databases without any major drain on application resources is invaluable

                                                What is our primary use case?

                                                Identifying and solving SQL queries that were affecting application performance.  Monitoring server and database performance.   

                                                How has it helped my organization?

                                                We had a client experience where a high number of simultaneous users were choking system performance which we were able to identify and fix.

                                                What is most valuable?

                                                The ability to real-time monitor servers and databases without any major drain on application resources is invaluable.  

                                                What needs improvement?

                                                No major request for additional features.  Ability to better identify SDQ script errors would be helpful.

                                                For how long have I used the solution?

                                                One to three years.
                                                Senior Systems Analyst at a comms service provider with 1,001-5,000 employees
                                                Real User
                                                Facilitates tracing and pinpointing bottleneck issues so we can fix them

                                                What is our primary use case?

                                                We use it to identify and trace bottleneck issues, pinpoint them, and fix them.

                                                Pros and Cons

                                                  • "I would like to see Dynatrace be more user-friendly. Sometimes there are too many options to use from, which is good, but it can become confusing on how to proceed."
                                                  Solution Architecture & Design (Performance Engineering) at a tech services company
                                                  Real User
                                                  The geographical view provides a nice visualization of performance on a map

                                                  What is our primary use case?

                                                  We use it to monitor customer user experience, performance issues, and unexpected errors. Dynatrace Appmon provides us with the ability to proactively identify issues within our systems which could be impacting our customers.

                                                  Pros and Cons

                                                  • "Dynatrace Appmon provides us with the ability to proactively identify issues within our systems which could be impacting our customers."
                                                  • "The geographical view provides a nice visualization of performance on a map."
                                                  • "The web version of the client interface needs more features that are in the Java-based thick client."
                                                  Senior Technical Consultant at a tech vendor with 1,001-5,000 employees
                                                  Consultant
                                                  The alert trigger frees up our IT team

                                                  What is our primary use case?

                                                  Server monitoring Performance monitoring Logging Profiling Alert triggering Network monitoring Database monitoring

                                                  How has it helped my organization?

                                                  We setup triggers for certain critical events. When these events happen, alert notifications are sent to the support team to take immediate action.

                                                  What is most valuable?

                                                  The alert trigger. This frees up our IT team. Also, they will be the first one to notice any interruption in the services and take action to recover the services. 

                                                  What needs improvement?

                                                  I hope going forward it can provide more functionalities for application profiling. I also hope it can provide more logging view, collecting, and search functions.

                                                  For how long have I used the solution?

                                                  Less than one year.
                                                  Project Manager at a financial services firm with 1,001-5,000 employees
                                                  Real User
                                                  Provides insight into page elements contributing to load time, and how to improve them

                                                  What is our primary use case?

                                                  Website performance monitoring of load times for both desktop and mobile web. Comparison of our site performance to other financial services companies to ensure we balance the delivery of rich content, which enhances the user experience, with comparable page load times to ensure it's not at the cost of performance. We seek to understand the areas of page composition that have the greatest impact on load time performance so we can focus our efforts on optimization to improve the user experience.

                                                  Pros and Cons

                                                  • "Helps us in understanding what elements on the page contribute to load time and the primary ​areas to focus on for improvement."
                                                  • "Daily metrics which us analyze the page composition and the corresponding performance metrics so we can quickly and easily determine when something has changed, to aid in root cause analysis."
                                                  • "Perhaps there is a FAQ which explains the metrics and how to interpret them, and I just haven't seen it. This would be beneficial in providing context to allow sharing the daily metrics reported within the company."
                                                  Project Leader at a tech services company with 10,001+ employees
                                                  Real User
                                                  Assists us in managing capacity planning, services performance, and optimizing queries

                                                  What is our primary use case?

                                                  The primary use case of the Dynatrace is to monitor our application and its performance.

                                                  Pros and Cons

                                                  • "Helps in managing capacity planning, services performance, and tuning database performance and optimizing queries."
                                                    QA Manager at a financial services firm with 51-200 employees
                                                    Real User
                                                    Real-time information allows us to proactively tackle an issue before it affects our clients

                                                    What is our primary use case?

                                                    APM.

                                                    How has it helped my organization?

                                                    Real-time information allows us to proactively tackle an issue before it affects our clients.

                                                    What is most valuable?

                                                    The dashboard gives us a great overview.

                                                    What needs improvement?

                                                    The cost is somewhat high.
                                                    Application System Analyst at a financial services firm with 1,001-5,000 employees
                                                    Real User
                                                    Improves the ability to isolate issues and determine root cause with the same tool

                                                    What is our primary use case?

                                                    External monitoring of customer-facing web presence. We also use Appmon and DC RUM to monitor the physical and database status within the company as a whole.

                                                    Pros and Cons

                                                    • "Improves the ability to isolate issues and determine root cause with the same tool."
                                                    • "I am unable to use Synthetic to automate user login."
                                                    Project Leader at a financial services firm with 10,001+ employees
                                                    Real User
                                                    Great tool for building dashboards related to application performance

                                                    What is our primary use case?

                                                    We use Dynatrace for application health monitoring and investigation into any reported problem.

                                                    How has it helped my organization?

                                                    Dynatrace has helped us reduce the investigation time and troubleshooting time for any application issue.

                                                    What is most valuable?

                                                    Dynatrace PurePath and exception lists are used most of the time, but it is also a very good tool for application reporting. It's a great tool for building dashboards related to application performance.

                                                    What needs improvement?

                                                    Improvements in Synthetic monitoring would be great. Certain features of thick client, if available in the web interface, would also be a great improvement.

                                                    For how long have I used the solution?

                                                    Three to five years.
                                                    Manager Software Quality Assurance at a transportation company with 1,001-5,000 employees
                                                    Real User
                                                    Great tool for deep diving into performance data and tracking issues through all the connected systems

                                                    What is our primary use case?

                                                    Monitoring our production systems and diagnosing the critical and difficult to find issues. Great tool for deep diving into performance data and tracking issues through all the connected systems to better diagnose and pinpoint the real issues.

                                                    Pros and Cons

                                                    • "Great tool for deep diving into performance data and tracking issues through all the connected systems to better diagnose and pinpoint the real issues."
                                                    • "This tool has been essential for monitoring our systems, gathering all performance data, and helping to quickly resolve difficult problems affecting our customers ability to process their work through our systems."
                                                    • "Dynatrace has been difficult to set up and use to diagnose problems in the past due to the complex nature of the tool."
                                                    Business Analysis Manager at a tech vendor with 10,001+ employees
                                                    Vendor
                                                    We're able to pinpoint web and mobile interface issues before they trigger a negative customer experience

                                                    What is our primary use case?

                                                    Synthetic monitoring. Also, to be able to pinpoint issues on the web and mobile interfaces before they trigger a negative experience for the customer.

                                                    How has it helped my organization?

                                                    We're using Synthetic along with AppMon, and this has been very helpful in pinpointing errors and new trends to help with investigation.

                                                    What is most valuable?

                                                    Interactive charts and waterfalls in Synthetic, because they tell the story. I also love the support we get through the forum and ticketing system.

                                                    What needs improvement?

                                                    It would be great to have Synthetic automatically retrieve what the customer sees on his side.

                                                    For how long have I used the solution?

                                                    One to three years.
                                                    Middleware Engineer at a financial services firm with 10,001+ employees
                                                    Real User
                                                    This tool enables us to make intelligent, fact-based decisions faster

                                                    What is our primary use case?

                                                    Our primary use case is to combine and transform a lot of metrics from our production environment and utilize Dynatrace to turn that data into knowledge which we can act on to prevent outages, increase application performance, and improve end user experience. This tool enables us to make intelligent, fact-based decisions faster.

                                                    Pros and Cons

                                                    • "This tool enables us to make intelligent, fact-based decisions faster."
                                                    • "We have identified and solved "mystery" issues that we have experienced for a long time, including sporadic latency issues on storage volumes and SQL databases not scaling properly when under certain loads."
                                                    • "We started monitoring our VMware hypervisors and that gave us valuable system specific metrics into our virtual environments."
                                                    • "It requires manual intervention to uninstall the cloud agent from servers you want it removed from."
                                                    Associate Projects at a tech services company with 10,001+ employees
                                                    Consultant
                                                    Enables us to identify production issues and minimize end-user impact

                                                    What is our primary use case?

                                                    We use it for identifying issues in production.

                                                    Pros and Cons

                                                      • "Every time I want to see the PurePath, I have to launch the client. It would be helpful if they introduced this in the browser application."
                                                      Sr EAI Consultant at a tech vendor
                                                      Consultant
                                                      Helps our team monitor server health, CPU utilization, application errors

                                                      What is our primary use case?

                                                      We have about 150 servers to be monitored and manual monitoring is a pain. We use Dynatrace to help our team in monitoring server health, CPU utilization, application errors.

                                                      How has it helped my organization?

                                                      Previously, the team had to do manual monitoring but now we have Dynatrace to alert the support team for immediate assistance.

                                                      What is most valuable?

                                                      Alerting mechanism and drill down to the error details using PurePaths. I like the auto email alerting feature the most, as it is set up based on the application error or condition.

                                                      What needs improvement?

                                                      Current issue is adding a new resource or removing an old resource. It would be helpful if we could include group distribution email IDs for alerting.

                                                      For how long have I used the

                                                      IT Manager, Portal Technologies at a consultancy with 1,001-5,000 employees
                                                      Real User
                                                      We have improved performance by 50%

                                                      What is our primary use case?

                                                      Dynatrace allows for my developers and administrators to dissect problems and performance impacts in our intranet/extranet environment and determine the root cause.

                                                      How has it helped my organization?

                                                      With the help of Dynatrace, we have improved performance by 50% and determined conflicts in the application to eliminate errors.

                                                      What is most valuable?

                                                      The user monitoring is probably the best part of the application. With it, we can go back to when a specific user had an issue and trace the entire transaction from the client to the database.

                                                      What needs improvement?

                                                      There are a couple gaps in the network reporting that we would like to see cleared up a bit. Other than that, it works like a charm.

                                                      For how long have I used the solution?

                                                      Less than…
                                                      User at a healthcare company with 501-1,000 employees
                                                      User
                                                      Efficient, automated application monitoring saves manual effort

                                                      What is our primary use case?

                                                      Application needs to send alerts to the production team whenever there is an issue in any of the applications which are running in production.

                                                      Pros and Cons

                                                      • "By using Dynatrace, we can set up the agents to provide alerts at the JVM level."
                                                      • "​Configuring nodes and agents should be more like plug and play."
                                                      Senior Software Developer, Technology Development Program at a healthcare company with 10,001+ employees
                                                      Real User
                                                      We use the error log management where we define the rules that constitute as an system error and/or failure

                                                      What is our primary use case?

                                                      End-to-end application monitoring and user experience management.  We use the error log management where we define the rules that constitute as an system error and/or failure.  The ability to monitor users' browser data.

                                                      How has it helped my organization?

                                                      Gives systems back-end visibility, allows for proactive monitoring, and improves the user's experience.

                                                      What is most valuable?

                                                      The level of dashboard granularity through the calendar features. This allows for a granular view of the data. 

                                                      What needs improvement?

                                                      Data streaming and dashboard loading can be improved to reduce dashboard latency. For example, it takes a significant amount of time to display aggregated data from the back-end to the dashboard. 

                                                      For how long have I used the

                                                      Vice President Of Software Engineering at a tech vendor with 201-500 employees
                                                      Real User
                                                      Synthetic Web Monitoring allows us to automatically react to site reliability issues

                                                      What is our primary use case?

                                                      We use Dynatrace for its Synthetic Web Monitoring. This allows us to automatically react to any issues regarding site reliability.

                                                      How has it helped my organization?

                                                      The best example has been cost. We used Pingdom previously and Dynatrace proved to be a similar solution at a lower cost.

                                                      What is most valuable?

                                                      The Recorder for setting up a synthetic monitor is a really great tool for non-technical staff to be able to set up a monitor.

                                                      What needs improvement?

                                                      Adding people to alerts has not been very intuitive. That is really my only negative feedback.
                                                      User at a healthcare company with 501-1,000 employees
                                                      User
                                                      Alert mechanism enables us to monitor complex and sensitive applications

                                                      What is our primary use case?

                                                      We have a lot of very complex and very sensitive applications to monitor. Dynatrace's alert mechanism is helpful.

                                                      How has it helped my organization?

                                                      The alert mechanism has reduced hours of manual work.

                                                      What is most valuable?

                                                      Metrics for CPU, memory, network, and disk. Since it provides extensive end-user, application, and infrastructure platform and technology support that includes mobile, web browser, Java, .NET, PHP, servers, networks, and the mainframe

                                                      What needs improvement?

                                                      It's too early to comment on the features to be added/tuned.

                                                      For how long have I used the solution?

                                                      Less than one year.
                                                      User at a tech services company with 10,001+ employees
                                                      Consultant
                                                      Alerts help us to minimize application downtime; server monitoring is very accurate

                                                      What is our primary use case?

                                                      Minimize application downtime.

                                                      Pros and Cons

                                                      • "The best part of Dynatrace is that the tool is very lightweight and very easy to install."
                                                      • "The server monitoring is very accurate in this tool. We are able to prevent many critical Incidents."
                                                      • "The one thing I do not like about Dynatrace is that their web dashboards are very very slow. They seriously have to improve their web dashboard configuration and SSL timeouts."
                                                      Programmer Analyst at a tech services company with 10,001+ employees
                                                      Consultant
                                                      We monitor end-to-end availability of the application and deep dive PurePath analysis of real user visits

                                                      What is our primary use case?

                                                      Our primary use case is to monitor end-to-end availability of the application, performance of the transaction test-wise and step-wise, and deep dive PurePath analysis of real user visits. 

                                                      How has it helped my organization?

                                                      Dynatrace is an excellent APM solution. I have been working on products, like synthetic monitoring, user experience management, Keynote, mobile testing, etc. 

                                                      What is most valuable?

                                                      I found the way Dynatrace analysis engine analyses the data feed and presents it to the user from dashboarding and charting to out-of-the-box reports is very useful. 

                                                      What needs improvement?

                                                      Enterprise application monitoring for synthetic, as is, only captures http/https transactions. 
                                                      Technical Expert at a comms service provider with 10,001+ employees
                                                      Real User
                                                      Easily identifies problems from network layer to application layer, saving us time

                                                      What is our primary use case?

                                                      We're implementing an end-to-end service monitoring solution, using Dynatrace as a key component. Dynatrace is being deployed in multiple key probes through the end-to-end path. A centralized service analysis probe and report server have been deployed as well, to present the data in a friendly way, and the dashboard matrix can be customized for business usage.

                                                      Pros and Cons

                                                      • "Dynatrace can look into application transactions at the packet level, which pretty much relieves us of the work of manually collecting, analyzing, summarizing, and presenting the data, as we had done in the past."
                                                      • "The customer support is not quick and helpful at this stage. We are deploying Dynatrace into our network. I've raised a couple of technical questions with the support team but the response was not fast and didn't cover all my questions at all."
                                                      Cloud Database Administrator at a tech services company with 501-1,000 employees
                                                      Real User
                                                      I can review behaviors, trending issues, and resolve issues before they impact our clients

                                                      What is our primary use case?

                                                      Full stack monitoring capabilities. Containerized monitoring is huge for us as majority of our applications are using containers.

                                                      How has it helped my organization?

                                                      It highlights areas that we could be doing better and increases our performance metrics by showing the biggest pain points. The analytics are amazing!

                                                      What is most valuable?

                                                      The big data analytics is the most powerful tool at my disposal. With the analytics, I can review behaviors, trending issues, and resolve issues before they impact our clients.  

                                                      What needs improvement?

                                                      Some of the APIs and integrations are a bit tougher than others to integrate. Django would be amazing!
                                                      Network Administrator at a tech vendor with 10,001+ employees
                                                      Vendor
                                                      Proactively informs us of an impending bottleneck, decreasing troubleshooting time

                                                      What is our primary use case?

                                                      Troubleshoot application slowdowns Ability to track down what is happening "under the hood" when a user complains about a bottleneck Pinpoint areas of code that are vulnerable to bottlenecks

                                                      How has it helped my organization?

                                                      It has reduced customer complaints. We spend less time on troubleshooting issues since Dynatrace proactively informs us of an impending bottleneck.

                                                      What is most valuable?

                                                      Ability to drill down to code level to identify user bottlenecks. This enables the programmers to quickly revamp the code to resolve the issue.

                                                      What needs improvement?

                                                      More Integration with cloud services Simplified licensing Single pane of glass view Simplified reporting Integration with ServiceNow and PagerDuty

                                                      For how long have I used the solution?

                                                      APM Consultant at a tech services company with 1,001-5,000 employees
                                                      Consultant
                                                      Integration within the CI/CD pipeline helps us detect application faults upfront

                                                      What is our primary use case?

                                                      We use it as an Application Performance Monitoring solution for customer applications we support. For other customers, we implement it on their applications, onsite or in the cloud. Most important use cases for us: * Trouble-shooting when something goes wrong - slowness, unavailability of any kind, errors. * Integration within the CI/CD pipeline helps avoid problems in production by detecting application faults upfront. * Dashboards for business and management display user satisfaction based on real measures like Visually Complete.

                                                      Pros and Cons

                                                      • "UEM (RUM)​: User Experience Management (real user monitoring) puts you in "user's seat" and gives you insight into how they experience the application. Often, this gives a totally different view than just watching the backend calls."
                                                      • "24/7, all transactions: The fact that every transaction is captured gives us the possibility of acting on every exception. But it also ​shows us what happens when everything works well, so we can compare it with the moment something goes wrong."
                                                      • "Integration within the CI/CD pipeline helps avoid problems in production by detecting application faults upfront."
                                                      • "UEM (User Experience Management) works great for web clients and Android and IOS apps, but for other rich clients it's a lot more challenging."
                                                      • "The new Dynatrace solution lacks test-automation integration inside the CI pipeline. I hope that will arrive soon."
                                                      Performance Engineer at a financial services firm with 10,001+ employees
                                                      Real User
                                                      PurePath gives a lot of flexibility in identifying issues and finding the flow of execution

                                                      What is our primary use case?

                                                      We are using Appmon and Gomez tools to monitor performance metrics in production systems. Appmon is used to monitor performance of production and test environments. We even use it to debug the results of performance tests using Appmon.

                                                      Pros and Cons

                                                      • "PurePath gives a lot of flexibility in identifying issues and finding the flow of execution."
                                                      • "Addition of more statistical features, plus different time series modeling techniques, would really help for future versions."
                                                      Devops Engineer at a tech services company with 10,001+ employees
                                                      Consultant
                                                      Log files for JVM transactions help to debug most of the failures

                                                      What is our primary use case?

                                                      * Production application and environment health monitoring tool * Dashboard to help present the statistics to management

                                                      Pros and Cons

                                                      • "Real time monitoring helps reduce downtime. It saves a lot of time in determining what is the likely cause of an issue an end user may be experiencing."
                                                      • "Logs files for JVM transactions help to debug most of the failures."
                                                      • "Provides one consolidated view on application performance."
                                                      • "Hard to use for beginners, to setup and explore."
                                                      • "DevOps ​plugin monitoring tools need improvement."
                                                      Technical and Application Architect with 1,001-5,000 employees
                                                      Real User
                                                      Drill down and PurePaths identified time consumed by each class/method - and the bottleneck

                                                      What is our primary use case?

                                                      Our first use case for Dynatrace was application analysis to find the source of a performance problem on a critical management application.

                                                      Pros and Cons

                                                      • "Dynatrace's power lies in its ability to inspect and chart transactions, and draw the PurePath tree. The parameters of the requests and methods can be selected to access the necessary information for efficient analysis."
                                                      • "Some technical architectures are based on an event mechanism operating via a publish/subscribe system. APM technology sometimes reaches its limits to go upstream."
                                                      Senior Project Manager at a tech services company with 10,001+ employees
                                                      Consultant
                                                      Proactive monitoring is one of the most valuable features

                                                      What is most valuable?

                                                      Alerts Monitors Reporting and troubleshooting Proactive monitoring System health and business process monitoring

                                                      What needs improvement?

                                                      The web-based UI needs to be improved. The client seems to be heavy on laptops and desktops. Some reports are only on the client versus the Web UI.

                                                      For how long have I used the solution?

                                                      One to three years.
                                                      Analista APM at a tech vendor with 51-200 employees
                                                      Real User
                                                      Provides extensive documentation and fast support

                                                      What is our primary use case?

                                                      Analysis of user behavior, application errors, performance of hosts, services, processes, and user sessions.

                                                      How has it helped my organization?

                                                      Understanding how the user was being targeted by the application as well as knowing their behavior using those applications.

                                                      What is most valuable?

                                                      Easy installation Fast support Extensive documentation Quick distribution of new features Active community Market leading product

                                                      What needs improvement?

                                                      Customization Support for more technologies Plugins More types of tiles (dashboard) Replay of user sessions User actions heatmap (native)

                                                      For how long have I used the solution?

                                                      Three to five years.
                                                      Web Developer at a university with 5,001-10,000 employees
                                                      Real User
                                                      We now spend less time figuring out what went wrong and where

                                                      What is our primary use case?

                                                      We need to have accurate, reliable real-time alerts when issues arise in our production environments.

                                                      Pros and Cons

                                                      • "Often, we are busy working on other tasks when something goes wrong with the site. Getting timely alerts is very important to our needs as a business."
                                                      • "Configuration could be simpler."
                                                      • "Alert triggers could be easier to setup and more granular."
                                                      Web Developer at a university with 5,001-10,000 employees
                                                      Real User
                                                      Real-time alerts allow us to address issues as they happen, but ease of use could be improved

                                                      What is our primary use case?

                                                      Monitoring our web server uptime and the performance of our web applications. We also use it to monitor our database performance.

                                                      Pros and Cons

                                                      • "Real-time alerts allow us to address issues as they happen."
                                                      • "Ease of use could be improved because it can be hard to determine how you made it to the screen you are on and how to get back to it later."
                                                      Managing Consultant at a tech services company with 501-1,000 employees
                                                      Consultant
                                                      Finds issues that previously occupied people for months

                                                      What is our primary use case?

                                                      Dynatrace not only tells you that your users are having issues with your application, but also where you should look to fix the issues. In modern complex applications, it is no longer enough to just hope for the best. The latest product utilizes AI and massive automation make it really easy to deploy. 

                                                      How has it helped my organization?

                                                      Finds issues that previously occupied people for months. Just pointing the finger at a problematic piece of code is magical. Business and IT come together to understand how apps work, no more unproductive discussions and blame game. 

                                                      What is most valuable?

                                                      Code-level detail for all transactions AI, automation, and ease of deployment

                                                      What needs improvement?

                                                      The products or company go through a rebrand/renaming…
                                                      Application System Analyst at a financial services firm with 1,001-5,000 employees
                                                      Real User
                                                      We can see which step in a transaction is causing latency, right down to the particular Java class

                                                      What is our primary use case?

                                                      We monitor our business's essential websites and also our newest mobile application. Monitoring the application with Appmon has proven essential for our testing department.

                                                      How has it helped my organization?

                                                      We can see which step in a transaction is causing latency, right down to the particular Java class. The granularity is amazing.

                                                      What is most valuable?

                                                      Monitoring the PurePath is awesome. You can see every step a transaction goes through, which servers it hits, and what technology it uses (windows, Linux, etc.).

                                                      What needs improvement?

                                                      I do not know about how our contract is structured. From what I have heard in the company, Dynatrace is expensive. 

                                                      For how long have I used the solution?

                                                      Less than one year.

                                                      What's my experience with

                                                      Software Quality Analyst Engineer at a tech services company with 201-500 employees
                                                      Real User
                                                      We were able to decrease the number of production defects ever since we started using it in our test environment

                                                      What is our primary use case?

                                                      We leverage on Dynatrace technology to trace and identify issues in the test environment before launching to production.

                                                      How has it helped my organization?

                                                      We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment.

                                                      What is most valuable?

                                                      PurePath is the feature that I personally find important. With PurePath, I am able to find the root cause of the error or bug existing in our system.

                                                      What needs improvement?

                                                      A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away. It has a lot of cool features, however they are too complicated for a new user to start with.

                                                      For how long have I used the solution?

                                                      Trial/evaluations only.
                                                      Director and Founder at a tech services company with 11-50 employees
                                                      Real User
                                                      It has helped our customers to rapidly resolve performance issues

                                                      What is our primary use case?

                                                      We use Dynatrace to help deliver the complete end-to-end performance experience presenting results in both an IT and business context.

                                                      Pros and Cons

                                                      • "The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration."

                                                        What other advice do I have?

                                                        Dynatrace is the market leader for good reason. The company sees the future of APM and starts to deliver the functionality way ahead of many others. We chose to partner with Dynatrace, not just because it is the market leader, but because they demonstrate the values that we feel are important to our customers, such as: * A consultative approach * Customer centric account management * Ensuring that customers experience the benefits of the solutions.
                                                        Global Alliance Director - DevOps, Vertical Alliance Lead - Banking & Financial Services, INS & HC at a tech services company with 10,001+ employees
                                                        Real User
                                                        It has helped us deliver better solutions to our end customers, but the company could spend more time creating brand awareness

                                                        What is our primary use case?

                                                        Application monitoring End user experience Cloud Migration

                                                        How has it helped my organization?

                                                        It has helped us deliver better solutions to our end customers, and helps them in their digital transformation journey.

                                                        What is most valuable?

                                                        Monitoring: This helps us in making sure the end user gets an excellent experience with the applications that they use.

                                                        What needs improvement?

                                                        Nothing in particular. They could spend more time and effort in creating brand awareness.
                                                        VP Technology at a media company with 5,001-10,000 employees
                                                        Vendor
                                                        The ability to drill down from an alert into a problem and pinpoint the source of an issue saves my client teams hours of time

                                                        What is our primary use case?

                                                        I recommend Dynatrace to all of my clients for Server Monitoring/APM. It makes it so much easier to proactively solve problems before they become big headaches, and easily pinpoint the root cause of an issue.

                                                        How has it helped my organization?

                                                        Transparency and visibility into application performance, errors, incidents, etc. helps to foster a collaborative environment.

                                                        What is most valuable?

                                                        The ability to drill down from an alert into a problem and pinpoint the source of an issue saves my client teams hours of time.

                                                        What needs improvement?

                                                        The user interface is complicated, but recent web versions are getting better all the time. The improvements and new features in each release are great.

                                                        For how long have I used the solution?

                                                        More than five…
                                                        Managing Partner at a consultancy with 1-10 employees
                                                        Real User
                                                        Whether it is the server, database, network, or application, Dynatrace provides a consistent unambiguous view of performance

                                                        What is our primary use case?

                                                        Application performance problem triage and root cause investigations. Specific areas of value include providing insight on 100% of network transactions, an end-to-end user experience view, and the opportunity to support migrations to the cloud.

                                                        Pros and Cons

                                                        • "Whether it is the server, database, network, or application, Dynatrace provides a consistent unambiguous view of performance."
                                                        • "Comprehensive suite of solutions that can address all aspects of applications from dev to ops."
                                                        • "Richer, deeper partner channel: It needs to expand and deepen the business use cases, where their solutions can help."
                                                        Practice Manager, Performance at a tech services company with 11-50 employees
                                                        Consultant
                                                        Auto alerting and reporting on the application and the infrastructure aid us in delivering our service with greater value

                                                        What is our primary use case?

                                                        Delivering application performance monitoring as a service out to clients for managing the health of critical apps and infrastructure out to end customers.

                                                        Pros and Cons

                                                        • "It is much easier to deploy, maintain, and delivery of high value insights, which almost immediately lowers the mean time to value and resolution of issues."
                                                        • "Auto alerting and reporting on the application and the infrastructure aid us in delivering our service with greater value."
                                                          Principal Consultant at a tech vendor with 501-1,000 employees
                                                          Vendor
                                                          It simplifies a lot of the processes of performance tuning client systems before they go live

                                                          What is our primary use case?

                                                          We use it to do performance tuning and APM of production environments for clients. We have revamped our performance tuning practices to leverage Dynatrace instead of using OS-level tools, such as the sysstat package for Linux.

                                                          Pros and Cons

                                                          • "It simplifies a lot of the processes of performance tuning client systems before they go live."
                                                          • "It severely reduces the time spent doing performance test cycles."
                                                          • "Make the Web UI more robust. Last time I used the web interface, it was still pretty crude."
                                                          Head of Delivery and CTO at a tech services company with 11-50 employees
                                                          Consultant
                                                          Its AI can tell us when something is wrong, including the impacts and the root cause

                                                          What is our primary use case?

                                                          We often find the same pattern: Large enterprise business process management (BPM) platforms, when deployed successful, quickly become a critical piece of software which is used by the entire organization and supports 100s of different business processes. This results in unusual opportunities for improvement (tweaking a single screen may have a huge impact) and in an extraordinary pressure on operations. Dynatrace gives us and our clients information about all layers and components of their platform, including the most important starting point for us: real-time and historical end user… more »

                                                          Pros and Cons

                                                          • "Dynatrace gives us and our clients information about all layers and components of their platform, including the most important starting point for us: real-time and historical end user experience."
                                                          • "The OneAgent technology does a brilliant job of simplifying what was earlier one of the pain points in enterprise monitoring."
                                                          • "Its AI can tell us when something is wrong, including the impacts and the root cause."
                                                            Solutions Engineering Manager at a tech consulting company with 10,001+ employees
                                                            Consultant
                                                            Autodiscovery​ of service intercommunication has saved countless man hours and is dynamically updated when new services are added

                                                            What is our primary use case?

                                                            As a Managed Service Provider, deep understanding across client an application stack and their users' experience is critical. The ability for Dynatrace to identify the root cause of problems in a timely manner through its powerful AI capability and dependency mapping is a real value add for the service that we offer.

                                                            Pros and Cons

                                                            • "The ability for Dynatrace to identify the root cause of problems in a timely manner through its powerful AI capability and dependency mapping is a real value add for the service that we offer."
                                                            • "The ​autodiscovery​ of service intercommunication has saved countless man hours and is dynamically updated when new services are added."
                                                            • "Knowing what services are impacted by infrastructure host issues is critical to the service we offer."
                                                            • "A useful addition for known issues would be the ability to automatically perform certain activities as a first attempt to resolve issues which are creating a problem."
                                                            Service Operations Manager at a media company with 10,001+ employees
                                                            Real User
                                                            It helps to reduce license costs by reducing calls to specific services

                                                            What is our primary use case?

                                                            The main use of Dynatrace is development assistance through to live deployment, then proactive monitoring. Afterwards, monitoring of the infrastructure and live site. Being able to track issues found in live back through environments is particularly useful.

                                                            Pros and Cons

                                                              • "Training is required for all of the people who will be using it, and this should not be overlooked. I would even recommend nominating an SME in each of the three areas covered: user behaviour analysis, development, and infrastructure/operations support."
                                                              Evangelist & Practice Lead at a consultancy with 1-10 employees
                                                              Consultant
                                                              The IT Ops game has been lifted, and silos have been broken down between traditional dev and ops

                                                              What is our primary use case?

                                                              Monitoring of the hybrid solution, having application components spread over various datacenters. Having the insight from any channel, whether it is mobile apps or a website, we have everything covered. This gives us the capability to proactively monitor performance, but also give valuable insights to the user behaviour.

                                                              Pros and Cons

                                                              • "The alerting mechanism where you get millions of dependencies analyzed, in one alert or "problem" as Dynatrace calls it."
                                                              • "The one thing I am really missing is the final Azure dashboard."

                                                              What other advice do I have?

                                                              Try it out. This is literally one tool to rule and distance any other.
                                                              Specialist at a tech services company with 10,001+ employees
                                                              Consultant
                                                              Improves the quality of apps and streamlining in implementation

                                                              Pros and Cons

                                                              • "Of the entire stack, DC RUM and DT SaaS are definitely the most asked for in our offering catalog."
                                                              • "Enterprise Synthetic of DC RUM can be made more robust."

                                                              What other advice do I have?

                                                              Before moving to production, go through the training on community sites/boards and try to build internal capabilities.
                                                              Computer Engineer at a financial services firm with 1,001-5,000 employees
                                                              Vendor
                                                              It is flexible enough to add desired measures and method level sensors into application code. We can see method-level details.

                                                              Pros and Cons

                                                              • "The most valuable feature is that we can see every database call executed from Java applications."
                                                              • "If you have many distributed servers, you will need to install or migrate every agent. This can be a problem if you have too many, and it takes time."

                                                              What other advice do I have?

                                                              The product runs perfectly with our application servers and collects data that we needed. It is flexible enough to add desired measures and method level sensors into application code. We can see method-level details.
                                                              Application Manager at a logistics company with 1,001-5,000 employees
                                                              Real User
                                                              It provides deep insight to code, quick root-cause analysis and quick bug fixing.

                                                              Pros and Cons

                                                              • "Quick root cause analysis"

                                                                What other advice do I have?

                                                                First, make a detailed analysis of the purpose for such a tool, and then define detailed requirements they plan to achieve.
                                                                Systems Administrator III at a retailer with 10,001+ employees
                                                                Vendor
                                                                Facilitates great live performance monitoring, allowing us to easily and visually detect problems before they become a large impact issue to the business.

                                                                Pros and Cons

                                                                • "Simple classic but effective UI (unlike some modern UI's out there that have too much white-space)"
                                                                • "Either use less system resources and be faster or use more resources to pre-compute the PurePath on recent X minutes of data"

                                                                What other advice do I have?

                                                                I would highly recommend it.
                                                                Analyst at a hospitality company with 1,001-5,000 employees
                                                                Vendor
                                                                We know that if there’s an alert, there’s a real problem, but they need to improve the browser interface.

                                                                What other advice do I have?

                                                                It loses points in value because we’re not getting our money’s worth. I think New Relic Synthetics will be significantly less. I also feel like it’s an older company and isn't as forward-leaning. For example, New Relic has more capabilities that Dynatrace doesn’t cover. Because once on New Relic, I can use other products. I'd advise that you think about your use cases and who you’d be notifying. If you think about those two pieces, then you can determine which product to get. Look at some of the other vendors that offer synthetics and see if they might be a better fit.
                                                                Assistant Manager at a tech services company with 1,001-5,000 employees
                                                                Consultant
                                                                User Experience Monitoring helped us drive revenue streams by helping us focus on triaging issues and laying down a plan of action.
                                                                Application Delivery Manager at a manufacturing company
                                                                Vendor
                                                                The PurePath technology provides the ability to see where a performance issue resides.
                                                                Architect Software Test Engineer at MAS Global Consulting
                                                                Consultant
                                                                It has reduced the impact to critical operation systems, with no down-time after using it for PRD.

                                                                Valuable Features:

                                                                All the capabilities to create dashboards and business transactions has eliminated the gap between the technical stuff and business correlation.

                                                                Improvements to My Organization:

                                                                Reduced the impact to critical operation systems. Identified any major impact before getting into production. No down-time after using Dynatrace as APM for PRD.

                                                                Room for Improvement:

                                                                Solid PRD deployments.

                                                                Use of Solution:

                                                                For about 2 years.

                                                                Deployment Issues:

                                                                No issues.

                                                                Stability Issues:

                                                                No issues so far.

                                                                Scalability Issues:

                                                                Working with an infrastructure team that has given me VM and is not dedicated has delayed the performance of the tool. Getting better, still working to tune to their eyes.

                                                                Customer Service:

                                                                Module Lead with 1,001-5,000 employees
                                                                Vendor
                                                                Proactively spot and solve application performance issues before users are impacted

                                                                What other advice do I have?

                                                                This is very good product and you should go ahead and use it.
                                                                Technical Architect at a computer software company with 1,001-5,000 employees
                                                                Vendor
                                                                Without the this tool, we would not have been aware of an issue nor been able to prove the issue to our service provider.

                                                                What other advice do I have?

                                                                Their products are fantastic, but the issue isn't the product, but the price for the product and also getting developers and business to value the importance of the data that is collected. Some businesses run their web ecommerce around metrics gathered on performance where other companies fall behind and don't give it as high of a priority. I would recommend that you understand the business requirements for performance, uptime, consumer experience, and what is ultimately the most important thing you want to deliver.
                                                                Senior System Engineer at a tech services company with 10,001+ employees
                                                                Consultant
                                                                I like that we can use one solution for all projects regardless of the application type and OS.

                                                                What other advice do I have?

                                                                I would recommend this product, specifically if you are really looking for one product which is useful to monitor/instrument various applications independent of application type and OS.
                                                                Senior Systems Administrator Leader/Performance Engineer at a tech services company with 10,001+ employees
                                                                Consultant
                                                                We like the proactive alerts which notify us when certain conditions are met, such as when we are out of memory or high threads.

                                                                What other advice do I have?

                                                                * The more environments you have on it, the better off you are. * Make sure to work with the programmers as they understand their application * Get training on how to use Dynatrace so it can be used effectively * They have a lot of training resources online
                                                                Sr. IT Manager eCommerce Operations at a retailer with 10,001+ employees
                                                                Vendor
                                                                It has made our lives a lot easier and reduces our troubleshooting time.

                                                                What other advice do I have?

                                                                Best APM tool I ever worked with. It has made our lives a lot easier and reduces our troubleshooting time. The QA and Performance team will usually just send a screenshot of the problem from Dynatrace to the developers. This way they don’t have to guess, and they know where to look to fix the problem.
                                                                Consultant at a tech services company with 10,001+ employees
                                                                Consultant
                                                                It was straightforward to implement for Java and .net.

                                                                What is most valuable?

                                                                PurePath is the innovation which makes Dynatrace unique.

                                                                How has it helped my organization?

                                                                We used to work on two kinds of projects: banking and insurance. The second had a lot of performance issues, then came Dynatrace which has solved the problems, and our clients felt the difference.

                                                                What needs improvement?

                                                                They could facilitate the installation of the agent on server applications for other languages, such as C++.

                                                                For how long have I used the solution?

                                                                I've used it for two years.

                                                                What was my experience with deployment of the solution?

                                                                We had some issues. Our environment is divides into three parts: Presentation with .Net Business with Java Intermediate with C++ Until now, we don't have correlation between the three parts, because we…
                                                                V.P. - Pre-Production Performance Architect at a financial services firm with 10,001+ employees
                                                                Vendor
                                                                Has enabled us to integrate APM within the Agile CI and accompanying unit test frameworks within that CI process.
                                                                Owner with 51-200 employees
                                                                Vendor
                                                                Top 20
                                                                Analysis engine improves the process of measurements so the end user is not bothered with the time consuming PurePaths calculations.
                                                                Systems Engineer at a computer software company with 501-1,000 employees
                                                                Vendor
                                                                Dynatrace is an exceptional APM solution and can easily be leveraged as an Enterprise Monitoring solution as well
                                                                Security Expert at a marketing services firm with 501-1,000 employees
                                                                Vendor
                                                                High performance end-to-end vision from user devices to backends
                                                                We have chosen DynaTrace back in 2012, after comparing with other APM solutions on the market: our choice has been motivated by the very high level of abstraction we have seen when analyzing our infrastructure: Where it took many time and several people to understand complex transactions before Dynatrace, we now use the drilldown feature to find relevant information within minutes. The product allows us to build so called business transactions (a sort of high level filter) to track complex transactions on a business level: it allows us to measure business concepts like conversion rates etc instead of measuring lower level values and having to combine them by ourselves to get business meaning out of it. We recently added the dynaTrace UEM agents (by adding a lightweight library) into our…
                                                                Owner with 51-200 employees
                                                                Vendor
                                                                Top 20
                                                                Customer service could be improved but dynaTrace is installed in half-a-day, fully operational...a preferred tool

                                                                What other advice do I have?

                                                                Use it as fast as you can. List prices are negotiable. You get instant success!
                                                                Consultant at a tech consulting company with 51-200 employees
                                                                Consultant
                                                                End User Monitoring
                                                                End User Management or Monitoring(EUM) falls within the area of Application Performance Management (APM).   When EUM is discussed, most people think of Synthetic monitoring – using robots that run synthetic transactions from several locations.  The use of synthetic transactions is just one of many options – and it is certainly not the best solution.  This article discusses the main ways of performing synthetic monitoring and the Pros and Cons of each method. Robot.  Robots running Synthetic Transactions Passive Appliance.  Appliances in the Datacentre that passively collect network traffic and perform deep packet inspection. Web Page Instrumentation.  Javascript that is injected or placed inside web pages. Java (or .NET) Profiler.  An agent that monitors the Java Virtual Machine…
                                                                Marketing at a recruiting/HR firm with 51-200 employees
                                                                Vendor
                                                                Are you optimized?
                                                                Optimization, the tweaking of your website with content, back links, images, blogs and other social media sources to increase traffic and rank favorably among the algorithm gods is the best practice for increasing your sales online–this process is often referred to as search engine optimization or “SEO”. Additionally, if you want to determine how you rank amongst your competition, here is a good place begin. However, don’t stop here in your quest to find your place on the internet highway, there are a plethora of other search engines such as Ask, AOL, Mywebsearch and more to test your ranking among the internet savvy. So how and where do you begin? Do a performance test to see how well your website is currently ranking. Compuware’s Gomez provides instant testing to find your…
                                                                Director of Operations at a tech vendor with 51-200 employees
                                                                Vendor
                                                                Gomez is also one of the most mature products out there, and has become the APM industry standard
                                                                Gomez is one of the only APM tools available that allows you to monitor performance from first mile (your data center) to last mile (your user’s browser). Gomez offers load testing, internet backbone performance monitoring, automated testing (anyone who’s used Selenium or QTP will find the interface very familiar), and performance and error level alerting. Compuware also recently introduced dynaTrace / PurePath, which gives you automatic transaction path detection, object level performance monitoring and allows you to get very granular with your transaction performance metrics. Gomez is also one of the most mature products out there, and has become the APM industry standard. It’s a great tool, but it’s priced by measurement, which means if you’re implementing RUM tags, synthetic tests…
                                                                Director of Infrastructure at a insurance company with 1,001-5,000 employees
                                                                Vendor
                                                                Top Reviewer
                                                                The technical capabilities are strong and ease of use for technical drill downs is exceptionally good.
                                                                We recently upgraded to Compuware APM v12 (dynaTrace RUM) from APM v11.x. The product was fairly straight forward to set up and once you have it running in an operational environment there is very little administration needed. The real-user-monitoring (RUM) technology is very mature, easy to use, and integrates easily with the rest of the APM suite. The new APM v12 portal concept is outstanding, allowing 100% customization for the executive dashboard. The new methods for portlet design (i.e. publish and subscribe) are easy to learn, and you will be configuring some very useful dashboards by the end of the first day. The one caveat when configuring new portlet subscriptions is that there is a soft memory leak on the client side when using Internet Explorer, so we use Firefox for…
                                                                Engineer at a retailer with 501-1,000 employees
                                                                Vendor
                                                                Good tool for troubleshooting our website

                                                                Valuable Features:

                                                                We get a quick overview of how our site feels and if we have any problems we can very easily see where the problems are. We also have an alarm from the system if we get into trouble.

                                                                Room for Improvement:

                                                                It's a rather complex environment.
                                                                Operations Expert at a tech services company with 10,001+ employees
                                                                Consultant
                                                                Fantastic Product

                                                                What other advice do I have?

                                                                The customer that we are using the product for is extremely pleased with the reports and detail of information that they are receiving on-line, 24x7.
                                                                Manager of Operations at a outsourcing company with 1,001-5,000 employees
                                                                Vendor
                                                                Lots of possibilities

                                                                Valuable Features:

                                                                -Flexibility -Dynamic reporting capabilities -Very good support -The product is still growing - adding new capabilities/functions -Best of breed

                                                                Room for Improvement:

                                                                -Pricing -License model

                                                                Other Advice:

                                                                Been running the product suite for 6 years and feel the product is still in front of the other competitors for the purpose we are using it.