We started by looking at industry reviews and selected the top four or five up in the upper-right quadrant: Dynatrace, AppDynamics, New Relic, and we had a brief look at what at that time was a CA product, or it might've been BMC.

We evaluated the four of them on paper and then brought two in for a trial, a proof of concept: Dynatrace and AppDynamics. Ultimately we selected Dynatrace.

There were several advantages to Dynatrace. Dynatrace was new. Its presence in the cloud was nice, but I could also run it on-prem if I wanted to and, at the time I didn't know which way I was going to go — which way I'd be allowed to go by security. AppDynamics was cloud-only at the time.

For installation, Dynatrace was trivial compared to AppDynamics. AppDynamics had an engineer onsite for two or three weeks and they still couldn't meet all of our use cases, which were pretty simple. I did them first. Then I went to Dynatrace and they said, "Well, download it, install it, and call us If you have any questions." And I thought, "Well, geez, don't I get any hand holding or anything?" It turned out that it was because I didn't need it. It was that simple. You download it, install it, and it injects itself. You can control it. It was just engineered for ease of use, by far. So the installation was night-and-day different. 

We have a lot of TIBCO BusinessWorks code around that that we wanted to instrument, and with AppDynamics we had to go into every business process and change the startup. We had hundreds of them and that was a real pain. We had to select which ones and do the work, whereas with Dynatrace, it would discover. Dynatrace has a concept called OneAgent, which you install on the server and it discovers things that you can monitor. You just click on them and say, "I want these monitored," or "Don't monitor these." It takes care of all that work and that was a huge difference. I didn't need a huge staff to maintain it. I didn't need a lot of time from the support teams — because they don't have it — to help me with monitoring. We were able to do the monitoring ourselves.

Then, once it was up and running, the use cases were pretty simple. One was to create a business-level dashboard of response time, and I don't think AppDynamics ever got that out for me. 

Dynatrace is easy to use from that perspective. It's easy to install and maintain. I have a small team and one person is my Dynatrace SME, but he does other things as well, so it's not even a full-time job.

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We also briefly looked at AppDynamics. We decided on Dynatrace because of PurePaths, which provides the code that goes between applications and the service. This has provided overall observability.

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We have other competitive products. The automation instrument will be extremely valuable as we look to consolidate our solution set. The insight to quickly gain information is interesting and good information that we can use. There will be a challenge internally with our teams since application teams were never exposed to infrastructure information and infrastructure teams have never been exposed to application nor end user information. Organizationally, we have to change where people are now going to see this insight and figure out how to leverage it for good, which will be helpful. It will be a game changer in terms of how we can identify and respond to events in the organization from the point of view of data and analysis, as opposed to tribal knowledge and fear.

Dynatrace was initially brought in to eliminate one competitive APM product. We are now on to eliminating the second, and we'll be consolidating all APM on the Dynatrace platform. We are also in the process of consolidating other infrastructure monitoring products on the platform. We expect there will be a small incremental investment from a purely licensing standpoint to consolidate the products, but we expect realization of a significant amount of benefit from the capabilities it provides from root cause analysis, impact analysis, transaction trace observability in the environment, the reduced administrative costs of disparate products, and the ability to integrate data. However, a lot of these were not measured previously because we had a lot of disparate tools across disparate teams managing things. Therefore, we can't measure the savings but we expect it will be significant.

We have CA APM Introscope, New Relic, and AppDynamics. We are users of all three of these products, though we are probably using AppDynamics the least. We have almost completely migrated away from Broadcom and are starting the replacement of New Relic.

Holistically, Dynatrace's traceability starts from the user endpoint, meaning the ability to trace a transaction from a user session all the way through other technologies. We've had more comprehensive traces than with other products. Other products do not offer an easy interface to see the trace of the user session in a comprehensive way. Dynatrace offers the ability to go from a mobile, microservices, or mainframe and be able to trace across all those platforms. It also has the ability to associate or automatically correlate user transactions to applications, then into the underlying infrastructure components. Another Dynatrace benefit is the whole function of the AI as well as bringing in other external data sources. E.g., we are looking at things like a DataPower and F5 data integrations, but also incorporating those into the trace. Finally, there is support of legacy technologies, because it really gets into traceability, AI, and the supportive legacy. Mainframe technologies are the big positive differentiators and kind of come to a conclusive root cause analysis.

CA APM Introscope and New Relic have simpler interfaces to consume data. With Dynatrace, you need to develop plugins to obtain easier API interfaces for pushing data into other products. This is a little easier with the other products. The New Relic Insights product is a stronger reporting feature than what Dynatrace provides.

There are also other products that we are looking at eliminating in other product suites, such as Broadcom UIM, Microsoft SCOM, and Zabbix. We have a lot open source solutions where we're looking to roll out infrastructure, then consolidate and centralized data. The primary function and capabilities gets into mobile to mainframe traceability in order to simplify or expedite impact and root cause analysis processes for the teams. The solution also has the ability to support our modern technologies running in AWS and Kubernetes cluster microservices as well as traceability all the way through the mainframe.

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We did compare it with several other products in the market when we did our due diligence before purchasing an APM and SaaS solution. Dynatrace came out just leaps and bounds beyond the pack. We're very happy with the results we're getting with it today.

We compared Dynatrace with AppDynamics, Opsgenie, and New Relic.

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We evaluated AppDynamics.

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We evaluated New Relic, AppDynamics, AppMon, which was the Dynatrace solution at the time, and we also looked at Rigor.

Dynatrace could do pretty much everything. It wasn't just the real-user monitoring piece of it. It was also the full stack health aspect. The Davis AI engine was probably the biggest differentiator among all of the tools. The Davis AI engine and its ability to surface the root cause was a game-changer.

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We considered AppDynamics, Datadog, and Crashlytics. We even considered things like Splunk for different pieces of it.

We chose Dynatrace because we needed something which could run both on AWS and VMware on our ships that might lose their Internet connectivity. This product gave us the flexibility of being able to do both. Dynatrace had the ability to run independently, so we could access it while it retains information.

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We have some demos on the Wiley, but they came very late to the table. Also, Splunk ITSI reached out to us.

For 13 years, we have been using Wiley. We definitely liked seeing the PurePaths being more helpful for us. As to Splunk ITSI, there is more configuration than AppMon. That is the reason we chose AppMon.

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We did not really evaluate other options. AppDynamics could do the job, but we had access to an experienced Dynatrace service provider which enabled us to accelerate implementation, rollout, and knowledge transfer.

Anecdotally, it is not as user-friendly as AppDynamics when it comes to configuring dashboards, etc. However, I do not have personal experience with AppDynamics and cannot say for sure.

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We did a bake-off against some of the competitors at the time, and it was pretty clear Dynatrace was the best fit for our organization.

I know AppDynamics was one of the other ones we were evaluating, and IBM's offering, ITCAM. And given the different types of technologies we had to deal with, specifically mainframe, Dynatrace really stuck out as the one tool that could handle all the requirements we had at the time. And since then we've actually grown the use cases up quite significantly, and are even more happy with it.

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Our customers evaluate other solutions like New Relic APM. If they need to have it on-prem, they are mostly including Instana and sometimes Cisco AppDynamics.

Dynatrace has great output and very successful implementation in most cases, including the microservices, the new technology components, and the monolithic architectures of classic Java and .NET applications. They are very good technically but usually very expensive. That's why customers are always evaluating other alternatives to understand what is the final cost of the project.

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Our clients also evaluated AppDynamics from Cisco.

The main difference was the implementation and the end-to-end management for the monitoring, including the simple way to find and do the correlation of some issues, such as identifying calls and making correlations through their monitoring system. This is the biggest advantage nowadays that customers can see from Dynatrace as opposed to AppDynamics.

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It is the easiest platform to manage in comparison to the competition, like Elastic Stack, New Relic, AppDynamic, Nagios, or Prometheus.

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I evaluated Grafana and Broadcom DX APM.

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We did look at other tooling, but Dynatrace suits us as a solution.

It was the simplicity. Obviously we had heard lots about AppMon, but we went straight into the full Dynatrace solution. The simplicity of the implementation. We literally switched it on and we could see benefit almost instantly. 

Also it's the full-stack, one solution that can allow you to track and monitor across the whole of our infrastructure. We haven't got a huge, complicated infrastructure, so its probably quite simple for us, versus people who've got huge amounts of different cloud hosting and all that kind of stuff.

Actually having had conversations with Dynatrace, as part of the proof of concept, it feels like they're constantly looking to innovate. Coming here, to the Performance 2018 conference, there are things about which I'm saying, "I can't wait for that to come." And that's really nice for us as a customer, to be waiting for the next thing to come to help our business.

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In my opinion, the product is extremely good and comparable. We did compare it to AppDynamics and New Relic and we saw that Dynatrace is actually the best product there is. If you are looking for the best, Dynatrace will be your product.

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When I joined, the product was already in house, and I just had to switch it with the existing one but I heard there were other products evaluated.

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App Dynamics is a product in a similar space. 

It compares well to other instrumentation tools such as Prometheus and Grafana.

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The vendor that we brought in to help us move our platform from Legacy to NextGen was using Dynatrace in their dev testing. So, just for amount of consistency, we continue to use Dynatrace, and we can see why they chose Dynatrace to use as their dev testing. It was the best tool out there. I do not know what tools they have considered in the past, but I know that was the one that they brought to the table and it has proved to be a valuable tool for us.

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I wasn't really involved in the process, but when we saw what the tool is capable of, it certainly went to the top pretty quickly. It has met most of our expectations since we purchased it. 

I do believe that they evaluated one other vendor, product but I don't remember who.

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We get access to the early access programs. So, we evaluate. We do PoCs, and based on our customer feedback, then we proceed. 

We were working with Catchpoint, because for the synthetic device management, it is simpler for Catchpoint. However, the setup and the configuration were so much easier than Dynatrace that we are still in a bit of debate on what to do. 

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I have a little experience with Datadog, but it doesn't have the power to discover with some libraries like Dynatrace. With Dynatrace, you can discover all libraries and technologies that exist on the market today. With Datadog, that's not 100% the case. Datadog is a very good product but it works differently. Datadog has machine learning, too, but not in all discovery options of SQL and in all layers of our monitoring like infrastructure, service, process, and applications—like Dynatrace. With Dynatrace, 100% of all options are included in your machine learning, in your AI.

For development, Datadog is a little more friendly to your front end and development teams. There are some areas, particularly the Apdex of Datadog, that are more understandable for the development teams. Dynatrace is a little more difficult to understand for development teams. It requires some more learning.

The APM feature in Datadog is easier to understand. It works manually, like New Relic, Grafana, or Elastic. That's more understandable for software development teams.

I tested New Relic between 2019 and 2020. Like Datadog, I tested and did proof of concept for New Relic in about one month. New Relic is strong and the APM is easier for teams of dev to write. The scope of New Relic is like Datadog. It doesn't cover all technologies and all libraries and just works efficiently with all items of applications for work with QA and dev.

I have not tested the integration of New Relic. I know some colleagues that integrated between the tools for the infrastructure coverage in Datadog and the APM coverage in New Relic.

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CA and AppDynamics.

It was a close race between AppDynamics and Dynatrace, but the views, the dashboarding, the clarity of the views, was a lot better. When you looked at it, it was easy to actually see what you needed to see.

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AppDynamics and New Relic were the other two.

We were never able to get AppDynamics working in our PoC. We couldn't get it working on our web servers. New Relic didn't meet some of our shortlist criterion.

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Yes, AppDynamics, New Relic, and one other.

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CA was one other options we considered amongst others.

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Dynatrace it has been our best APM Solution.

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We are also using New Relic. Our product teams keep explore new options to see what is out there.

I prefer Dynatrace over New Relic because there are better features.

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They went through a whole eight month process. I wasn't there, I'm a new manager, but I understand they had over a dozen companies. They had spreadsheets of all the pros and cons. They went with Dynatrace because it just has more features.

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Before adopting Dynatrace, we were evaluating multiple systems, such as AppDynamics and SolarWinds.

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We looked at the other big player in this space: New Relic and AppDynamics. Looking at the cloud, full stack capabilities, ease of deployment, and scalability that Dynatrace has, they definitely stood out in comparison. The full stack story was pretty compelling, where you have one agent deployed and it provides everything.

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No other provider provides record ingestion, Kubernetes/docker monitoring, and application monitoring for Node.js. Some competitors offer aspects of these, and some offer all these, but not with Node.js. 

Dynatrace was the perfect fit.

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We had some other vendors on our shortlist. Dynatrace was able to demonstrate the full capabilities and functionality, working in our environment. The other aspect was its capturing of all PurePaths, that was really appealing to us as we want to make sure that we get that data so that we have it and we can use it if we need it.

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I would recommend Dynatrace because I have seen Nimsoft. They do not have this graphical interface, and a graphical interface helps. Otherwise, with CP utilization and memory utilization, you would have to go to capacity planning to have them share their graphics. With Dynatrace, we can just bypass all that and just use it to see all the details. 

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I was in for onboarding DC RUM. We did a PoC with BMC, CA, Dynatrace, and AppDynamics. There are some other competitors who are always being looked at, but the data exposed was dramatically better from Dynatrace, so that is why we went with Dynatrace.

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No, I didn't evaluate other options. Reason: I'm not totally convinced about the products provided by vendors like IBM, CA, HP, BMC etc. Way-too-much consultancy, it takes a lot of time to generate added value, too difficult to work with etc. View full review »

The tools were installed before I joined the company.

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We were in CA Wily and we tried, I think, something from IBM at that time. We decided to go with Dynatrace because it was the best for us. In the nine years that we've been with Dynatrace, from time to time we research the market to find out if there's any other solution. In IT, there's always a lack of budget, you should save cost whenever possible, but in those years we haven't find another one.

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We compared Dynatrace to other vendors. It is cleaner and more compact with good UX/UI.

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We went automatically with the referral to Dynatrace. We already had enterprise APM solutions available, so they started competing with the Dynatrace. From time to time, we still evaluate other vendors, but we are still sticking with Dynatrace for two reasons. 

First, they have always been ahead of the market. When we started thinking, "Okay, we want to do a DevOps strategy, and continuous deployment, continuous integration. Dynatrace has an offering which will fit into those particular requirements." 

And the second one is, they have already spent three years with us, so they know our business, they know our business strategies, and our business goals. I've not really had appetite to go back and start investing my time and energy with a new vendor to bring them on board and then teach then everything that I have already taught to the Dynatrace guys.

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There are the tools that are better, but overall, it is the best suite out there. 

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We also considered:

• New Relic
• Lucierna
• AppDynamics

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I have done research on other products that are in the same market space. They cannot provide the same in-depth detail that Dynatrace does.  I have since implemented, as a proof of concept, a major competitor of Dynatrace.  The result - I will never stop using Dynatrace.

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I don't know if there were any other vendors on my list because we've been users for about 15 years. We started out with a Vantage product that moved to server monitoring, and then we had the Gomez platform, and then you also had Dynatrace, but then they all came under the same umbrella. So we never really evaluated any other vendor. We had some of the free tools we used to use, like  Profiler, but from what I've heard from developers, nothing ever came close to this so I'm a fan.

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We did a PoC with New Relic. New Relic did not capture any events because of the front-end framework that we used at that time was Angular, and New Relic did not support it. We tried AppDynamics and that also did not support it. Then, finally, we went with Dynatrace.

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I evaluated New Relics application performance monitoring tool as well. They were good in certain aspects that Dynatrace is not good in yet, but they were not able to do it at the code level for Hybris Commerce. Therefore, they are not as detailed as Dynatrace can be. 

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We compared Dynatrace with the other main players in the APM space. It is in a mature domain so coming up with our short list was a bit easy. After engaging with Dynatrace, we felt the product offered what we and our clients needed, plus the vision for the product and the company matches ours.

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We have been a long-time user of Broadcom CA APM. In addition to Dynatrace, we tried Elastic and AppDynamic. 

Dynatrace gave us the license for around six months. We were quite impressed with it. It was very impressive, but unfortunately, due to financial reasons and the network management interface integration, the management decided to go with Cisco. We got a better deal with Cisco, and it was bundled with some of the other stuff that they were looking for, such as network monitoring, network management, etc. Our manager really wanted to see the network management interface integration, and it was available in AppDynamic, and that's why they went with it, but if it was for me, I would have gone with Dynatrace. So, we got a good deal with Cisco and went with AppDynamics. They've just bundled the whole solution and given it to us. We are standardizing on AppDynamic right now.

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As IT service providers, we are always looking to explore other solutions that may be suitable for our clients, that might be better than Dynatrace.

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We did evaluate other solutions, but I was not a part of that process.

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• AppD: It is lightweight and high level. You can see all the problems.
• Dynatrace: People need to learn a lot to do the analysis. Developers need some knowledge to identify the root cause using the Dynatrace product.

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We compared it to AppDynamics. While I did not chose Dynatrace, from a technical standpoint, AppDynamics and Dynatrace are pretty comparable. I liked how both of them worked. Because we were moving more onto the AWS platform, Dynatrace was more compelling because they were right there with us.

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We just started getting into APM. We did a review of a few monitoring tools, but Dynatrace seemed to be on the top. 

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New Relic and AppDynamics were on our shortlist. We picked Dynatrace because of the training and ease of use.

Dynatrace has great training available. It is easy for everybody to use. Anybody can go out to YouTube, watch a video, and figure out how to use the piece that they need. All these other application monitoring tools, they are all basically the same. They are going to give you the same data and just present it a little bit differently, but Dynatrace goes above it with their training.

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We evaluated all the different tools, and this is the best of the best.

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We looked into New Relic and other logging solutions. 

After doing our research, we figured out that Dynatrace was the best for us.

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The vendors on our shortlist were AppDynamics, CA, and Dynatrace. We chose Dynatrace because they performed the best during our PoC trials. It was the best all-round monitoring platform.

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I think we had quite a lot of different vendors, but the reason we went with Dynatrace was because they were number one in industry reviews, and there were a lot of features we really needed that were already in place.

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We evaluated New Relic. We were already users of the software Wiley Introscope.

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The evaluation was between AppDynamics, New Relic, and Dynatrace. Dynatrace won out for a couple of things. 

1. The AppDynamics engineers never got the solution in place on our environment, and the New Relic product was not able to work sufficiently well with the security solutions through the firewall. The real killer that took it over the top was Dynatrace's promise to work with Asia natively. 
2. The security gateways. No one else works with security gateways. I am able to configure those perfectly well within the banking and FDIC infrastructure to pass audits. With the other two products, you have to allow all your hosts out, and the security gateway solves this for me. Then, of course, we put it on-premise anyway.

Of the three, Dynatrace, AppDynamics, and New Relic, Dynatrace rates a 10 out of 10.

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We evaluated ManageEngine because we already have their infrastructure monitoring. We did evaluate their APM solution, but it was no where near as good as this solution.

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We did evaluate other vendors, like Datadog, who were also good. However, Dynatrace was implemented earlier, and we continued to use it because it was satisfying all our requirements. 

Our requirements include:

• Overall monitoring.
• Managed services of AWS.
• Monitoring AWS Lambda.
• Monitoring Amazon EMR clusters.
• Getting an understanding about the different set of services that we are on. We have a managed architecture supported by Dynatrace, so we could adopt them very fast.

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AppDynamics. I think it's easier to work with Dynatrace, right from the installation, and I thought Dynatrace was better than AppDynamics working with SAP.

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When I came in the picture for this particular engagement, the client had already done a PoC with Dynatrace. However, if I say Dynatrace right now, it is a total different flavor, as I am currently using AppMon.

When I came here and I was working another engagement, I attended some training for DC RUM which was a Compuware APM to Dynatrace. Now, it has totally changed since when I started using it for deployment. Everything is fine. As compared to the Wiley, it is not an apple to apple comparison. 

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I know they looked at AppDynamics, I know they looked at New Relic. There’s this new company called Datadog that they’ve been looking at. It’s nowhere near the functionality that Dynatrace offers.

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Being on the technologies team, I get to use all the products that the people see. We always pick the top three in the market to do the PoC. Dynatrace being reliable, backed up with the support, etc. So, we did a PoC with Dynatrace, New Relic, and AppDynamics. Then, we have chosen this one, which meets all the company standards and requirements.

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I've tried other ones out, AppDynamics and others, as well. What made Dynatrace stand out was ease of use. It more intuitive.

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We needed some monitoring for PCF. Therefore, we did a PoC with a couple of other tools along with Dynatrace. That is when we found that Dynatrace was the tool that we should be using for PCF.

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We also evaluated AppDynamics.

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When we compared other APM tools, Dynatrace was the only one which could give us 100% visibility into the whole codebase. That's a key for us, because we can find the problem much faster.

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New Relic is one company that we had in mind, but our company preferred Dynatrace. New Relic was on the shortlist. As the technical team, we sat with Dynatrace for the PoC and we were able to do the PoC for Dynatrace. We loved it, and we explained the same to the executive team. Another team did the PoC for New Relic and our executive team decided on Dynatrace.

I would recommend the Dynatrace solution. I know firsthand that it is the most proven solution.

In today's sessions, I heard more about Dynatrace monitoring. We are using app monitoring. Dynatrace monitoring seems to be much more helpful.

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We used a different tools out there, like New Relic. Dynatrace is good, but there are features which other tools provide that it doesn't.

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On our shortlist, we did have all the competition for Dynatrace. We evaluate all the major three tools and found Dynatrace to be the best fit because of the AI and Dynatrace's innovation.

AI, ease of use, and SaaS were the things that we were looking for when selecting a tool and we found them all in this particular box.

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New Relic, and Wily.

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We also evaluated Datadog and Application Insights.

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We did not evaluate any other products. Top management said. "Just go and use this."

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There was SOASTA and one other.

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My organization evaluated Nagios and a start-up company. Then we evaluated Dynatrace as well, and it just outperformed the others.

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We attempted to use New Relic, but the biggest issue was implementation. People before us tried to implement it, and it was never fully setup properly. Therefore, when I took over, we just decided to move to Dynatrace and canned the whole New Relic project.

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We did have other vendors on our short list before eventually going with Dynatrace. What made Dynatrace stand out from the crowd was feature functionality. That and the level of information that we are getting.

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Not really.

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We also looked at Wily Introscope.

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The product was already in place when I started my position. I had looked at other products later and most of them were cheaper, but they lacked the full end to end solution and were not as robust.

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Initially we were using New Relic itself. Dynatrace was one thing that we were evaluating. ManagingEngine was a new one at that time from what I recall but, I'm not sure which ones were part of the evaluation, because I was not totally a part of the PoC.

Apart from that, if you want to use on a system level, you can use Nagios, that's freeware. It's also good but, again, it is just a system monitoring tool. It's not an APM. So if you wanted to go for APM, then only New Relic. It was the one competitor for Dynatrace, at that time.

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No.

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Right now, we are migrating many of our things to Dynatrace. We have already made the selection. Other competitors fell short. Integration flexibility and dashboard reporting capabilities were some of the key issues that we looked at. 

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We actually looked at a couple of other competitors, but we know Dynatrace, the organization, supports us. 

We looked at the features of other tools, and Dynatrace's features fit us best. We also have good support in places, like Scandinavia. We use Red Ocean, a Dynatrace partner, to support us and that has worked out well.

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I did not evaluate anything but Dynatrace.

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We currently use Dynatrace in conjunction with another APM tool as well as a synthetic monitoring tool.

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• New Relic
• AppDynamics

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We found this to be the perfect tool for monitoring the performance of our applications.

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CA, Computer Associates, was on our short list as well as BMC PATROL. These were the main vendors when it came for my evaluation. Some research was done and I received these vendors as the best options to evaluate.

We decided on Dynatrace, over Computer Associates and BMC, mostly because of the difficulties that we thought we would have after the setup of the product. Dynatrace was the most expensive, but we had almost no need for service, for Professional Services. We just did some training and we contracted some consulting hours and that was it. The deployment with Dynatrace seemed to be easier than the others. We needed to get results very fast, due to the size of the investment.

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We looked at IBM Tealeaf for the replay functionality, most recently. That is about it.

Dynatrace has more end-to-end performance monitoring metrics than we found with other tools.

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Catchpoint.

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No other options were evaluated.

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We did not evaluate other options before adopting this solution.

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AppD, New Relic

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We carefully looked at all of the options on the market and currently, we are in the process of a pilot installation of Dynatrace. The initial results are encouraging and we are waiting for more data to make the final decision.

At this time it seems that Dynatrace has almost everything we need.

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We use New Relic as well in the same facilities.

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We also evaluated New Relic and AppDynamics. We chose Dynatrace for the hybrid version and price.

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AppDynamics.

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I was not involved in the decision-making process. However, there are more competitive products on the market, which are more user-friendly, feature-rich, etc.

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