In addition to just the monitoring of the HealthRules ecosystem — which is typical BusinessWorks, Oracle Databases, and JVMs for transactions — we do a lot of web monitoring. With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place. We actively synthetically monitor our websites from two or three geographic locations. Our business is in nine States, so we're not international by any means. We sell health insurance to members in Oklahoma, Kansas, North and South Dakota, Wisconsin, Minnesota. We monitor those synthetically.

It also instruments .NET, and BusinessWorks out-of-the-box.

It has an integration with ServiceNow, which is great. Dynatrace creates tickets for things and its AI finds root cause. We have integrated that with our ServiceNow to generate events and incidents, so that all of our event management will be done in the ServiceNow Developer. We're working on that now. In terms of the self-healing aspect, we don't use Dynatrace to do that, although we could. We've gone down the path of trying to use ServiceNow's Orchestration. But we may come back to Dynatrace for that, depending on how that works.

In addition to ServiceNow, there is a CMDB integration, so when a Dynatrace problem is discovered, the Dynatrace ID correlates to a CMDB and that's how we open an incident or event. We don't need to do the correlation. If an event turns into an incident, then the correlation is done automatically with the Dynatrace ServiceNow application, which is in the ServiceNow store. It syncs up the CMDB's entries, the CIs, with the Dynatrace IDs so that all of the different pieces of the response-time puzzle that Dynatrace has, can be assigned to a CI in our CMDB. We are actively working on improving our discovery in CMDB, as it's not the most robust. Dynatrace is a huge help there because the OneAgent discovers all these things for us. So it helps with ServiceNow discovery as well.

The Dynatrace panel generally lets you know how many users it affects, and how many transactions or events in that application it affects. We don't use that a lot. That's beyond our capability right now, but I don't see any reason why it wouldn't be quite useful to assign severity from that.

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The feature I found most valuable when it comes to this solution is the AI engine. It can correlate and collate different types of alerts and show us the most probable root cause.

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The key feature that stands out is being able to track real users within our website. We can feed this back to the developers and project teams, shaping what we develop next. This allows us to be proactive.

The AI capabilities are very good. This allows us to automate what we call AIOps. Any incident or alert raised from Dynatrace automatically goes into our ITSM tool. This saves a lot of money, probably $30,000 to $40,000 a year.

We have the Kubernetes module enabled. We can track pods, namespaces, and the performance of them. Dynatrace's functionality in this area is very impressive. It allows us to see the pure topology of our infrastructure and how the microservices interact. It also gives us a one-stop shop for checking the health of Kubernetes.

We offer Dynatrace as a service. Anyone in the business can use it. So, management is pretty easy.

We use the Dynatrace AI to assess impact. Because it links to real users, it is generally pretty correct in terms of when it raises an incident. We determine the severity by how many users it is affecting, then we use it as business justification to put a priority on that alert.

We use the solution’s real user monitoring, Session Replay, and synthetic monitoring functionalities. We use synthetic monitoring for reporting to get a definitive answer if anything is up or down. We will use sessions to check the health of our website and measure user experience. We also use it for feedback on a release and how it is affecting our end users. We use Session Replay to investigate issues that our users are experiencing.

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1. Automated discovery
2. Automated deployments
3. The AI

These are probably the most key, because it gets into the traceability from tracing transactions of the end user all the way through the back-end systems. We are still working through the mainframe integration, but the scenarios where we can integrate through the mainframe are very useful.

We can see issues that occur, sometimes before the clients do. Before we have client (or end user) calls for issues, we are able to start troubleshooting and even resolve those issues. We can quickly identify the root cause and impact of the issues as they occur, and this is very helpful for providing the best client experience.

We have found the self-management of the management cluster and Dynatrace processes to be highly reliable. There have been minimal issues with managing the infrastructure.

We've targeted deployment of the real-user monitoring to the most critical applications in the company to understand if there's something that's happening in the environment and the user impact. This is to be able to understand the blast radius of issues, helping us understand if an issue is impacting one app or multiple applications. We can then quickly diagnose where the common event is (the root cause), resolve it, and then leverage the product to validate healthy user traffic after completion by seeing transactions be processed again. 

From a synthetic standpoint, we use the synthetics in two ways: 

1. We do lower-level infrastructure pings (HP pings) primarily in order to validate individual, technology services on the back-end, i.e., the API endpoints. 
2. We use the front-end synthetics to validate user experience 24/7. When you have low usage periods, you are still able to validate the availability and performance of services to the organization. Oftentimes, changes may be implemented to reduce risk during lower usage times and the synthetics can be valuable to validate during that time.

It has been very easy to deploy and obtain basic information. 

It's very good from a problem troubleshooting perspective.

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PurePath is one of the best features. We can add tags to the dashboard that we create. Synthetic user creation is also a good feature.

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The most valuable features really depend on what I'm doing. The most unique feature that Dynatrace offers, in my opinion, is Davis. It's an AI engine and it's heavily integrated into the core product.

The Session Replay not only allows us to watch the user in 4K video, but to see the individual steps happening behind the scenes, from a developer perspective. It gives us every single step that a user takes in a session, along with the ability to watch it as a video playback. We can see each call to every server as the user goes through the site. If something is broken or not running optimally, it's going to come up in the Session Replay. 

We also use the solution for dynamic microservices within a Kubernetes environment. We are in the process of converting from Docker Swarm to Kubernetes, but that is in its infancy for us and will grow as our Kubernetes deployments grow. Dynatrace's functionality in this is really good. 

We use JIRA as well as Jenkins. We have a big DevOps push right now and Dynatrace is an integral part of that push. We're using Azure DevOps, and tying in Dynatrace, Jenkins, and JIRA and trying to automate that whole process. So Dynatrace plays a role in that as well.

In terms of the self-healing, we use the recommendations that it provides. I'd say the Davis engine runs at about 90 percent accuracy in its recommendations. We have yet to allow automated remediation, which is our ultimate goal. It's going to be a bit before we get comfortable with anything doing that type of automated work in production. But I feel that we're as close as we've ever been and we're getting closer.

User management is extremely — and I hate to use the word "easy" — but it really is. And it's a lot easier today than it was when we first started with Dynatrace. We create a lot of customized dashboards both for the executive teams and management teams. These dashboards are central to their areas of oversight. It used to take quite a bit of time to create dashboards. Now it even has an automated tool that takes care of that. You just tell it what you want it to present and everything falls together. It has templated dashboards that you can customize.

The single agent does all of it. Once you deploy the one agent to your environment, it's going to propagate itself throughout the environment, unless you specifically tell it not to. It is the easiest thing that we've ever owned, because we don't have to do anything to it. It self-maintains. Every once in a while we'll have to reinstall the agent on something or a new version will come out and we'll want to deploy it, but for the most part, it's set-it-and-forget-it.

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Dynatrace has the most features compared to other products we looked at. However, the best thing, in my opinion, is the support from the Dynatrace team. They provide a success manager and a team of engineers who are quick to answer questions and provide help. They even assign architects and engineers to ensure our productivity with the tool.

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There are about 24 dashboards built, not only for my eCommerce support team, but I've also built dashboards for our development, business, analytics, and senior management teams that allow them to log into the product. Without having to know much about Dynatrace, they can just click widgets on the dashboard that I've customized for them to get to the information that they need. This saves me a lot of time because I don't have to go in and investigate every single issue that crops up. I can go in and just ensure that there's a dashboard available for diagnosing that type of issue and point the user who is interested in it to that dashboard.

After the dashboards, the Davis AI engine is fantastic. We're able to set thresholds within the Dynatrace application for what acceptable load times are for our web pages or API callback times. Davis actually monitors what those thresholds are and notifies me, not only when the thresholds are violated, but when they are either over or under the threshold. Then, it makes suggestions for tuning those thresholds based on what it sees in real user actions. Therefore, I'm never dealing with outdated data. Every day Dynatrace is updating what the user experience looks like and letting me have that compared to my benchmarks, which is super useful.

It's super easy to manage, especially the SaaS solution. We deploy the JavaScript through Tealium, which is one of the tools that we use to deploy tags to our website. Whenever we get a new version, or if we/Dynatrace create it off the Dynatrace JS, then we just deploy it through Tealium and that goes out to every page on our website automatically. Our users' browsers then start getting that new payload dropped into their browsers the next time they visit the website.

We use both Session Replay and synthetic monitors:

• A Session Replay is primarily for our customer support operation. We sometimes have customers call in to complain of issues with the website, and it's really useful to be able to look a customer session up and replay it in its entirely so you can see exactly what happened during that user journey. You can even find the point that the user is calling in to raise an issue, so you can dig down and resolve it. We record every single user session on the site. We don't have a limit on the number of sessions we capture because it's just so useful for our customer service folks to be able to do this. It's worth the trade off for us.
• Synthetic monitoring is set up on a couple of different levels. My primary synthetic runs every five minutes, every day, 365 days of the year. It is a simple, single page pane that tells me whether the website is up or down. If it is down, then an email distribution gets emailed and a pager text goes out to whoever is on call at that time to let them know that the site is down. We also use synthetics for the user journey testing. When new features go in from development, as part of our QA process, we'll often set up Dynatrace synthetic that simulates what that user journey should look like. We will then allow the synthetic to run every given set of minutes (whether it's 10 minutes, 15 minutes, or half an hour), to collect data on what that user journey looks like. This allows us to go in and run our reports against that synthetic module rather than against real user search.

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It is very easy to create customized dashboards.

The solution is more user friendly than other application performance products.

Issues are identified more accurately than with other products. 

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Dynatrace works perfectly.

Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring.

What is web interaction as it relates to Synergy, or when it comes to using web-based, phone-based, or apps published on end-user devices, it's fantastic in terms of performance, and code. Even if you run the release and discover that the update you just released is causing a degradation in performance, auto-release will restore the old code without missing a beat.

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The alerting systems are definitely the most valuable feature. The AI engine, "Davis," has proved to be a game-changer for us, as it helps to alert us when there are anomalies found in our applications or in their performance. We find that very helpful. There's still a human element to the self-healing capabilities. I wish I could say, "Oh, it's magic. You just plug it in and it fixes all your problems." I wouldn't say that, but what I would say is that the Davis engine gives us that immediate insight and allows us to cater to our solution so that the next time that problem arises it can mitigate it without a lot of human involvement.

Dynatrace's ability to assess the severity of anomalies, based on the actual impact to users and business KPIs, is really good, out-of-the-box. But it does an even better job when, again, we as humans give more instruction and provide more custom metrics that we're trying to monitor that are key to our business. And then, letting the Davis engine find those anomalies and push them to the top, especially as they relate to business impact, is very valuable to us.

We find the solution's ability to provide the root cause of our major issues, down to the line of code that might be problematic, to be valuable.

And we get a lot of value out of the Session Replay feature that allows us to capture up to 100 percent of our customers' real user experiences. That's helped us a lot in being able to find obscure bugs or make fixes to our applications. 

We also use real-user monitoring and Synthetic Monitoring functionalities. We use real-user monitoring for load times, speed index, and overall application index. And we use Synthetic Monitors to make sure that even certain outside, third-party services are available to us at all times. In certain cases, we have been reliant on a third-party service, and our Dynatrace tool has let us know that that service isn't available. We were able to remove that service from our website and reach out to the service provider to find out why it wasn't available.

We also find it to be very easy to use, even for some of our business users. Most of the folks who use the Dynatrace tool do tend to be in the technical field, but use is spread across both the business side, what we call our omni-channel group, as well as our IT group. They all use it for different purposes. I'm beginning to use it on the business side to show the impact that performance has on revenue risk. I can then go back and show that when we have bad performance it affects revenue. And I can put a dollar amount on that. So the user interface is very easy to use, even for the business user.

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With Dynatrace, I think I like its ability to dive deep down into each service and application at the code level. You can see Dynatrace interacting with other applications, so it gives you a good understanding of where things go wrong. I think it is just that Dynatrace gives you great observability on your platform.

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The most valuable feature is it has AI in it. The artificial intelligence (AI) engine in it is able to do alerts and some good analytics. During outages, it is able to identify and correlate where the actual root cause of a problem is. This connectivity allows us to be able to see a bit further into the application down through the layers. If it is a problem within AWS, a problem within a container or something that a user did. We are able to see and coordinate that, then we are able to tell the developers how to fix it.

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As an administrator for the AppMon servers, we see the benefits every day when we help business teams to figure out some of their problems, troubleshoot to root cause. When we hear of these cases where we save business teams or application support hours or days of figuring out problems, that's probably what we're most proud.

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The most valuable feature in AppMon is the PurePaths. Previously, we did not have this feature. The transactions using PurePaths are a good thing. 

We have like different teams like in a cross structure (DevOps, infrastructure, IT, product monitors, and developers), who recently joined the team. They are not aware of what are the missions their touching and what are the other components or services that they are depending upon. Because of all this, it has been very helpful for the developers who just joined the team. It can be explained, "Okay, this is our application. These are all the components that we are touching. Changing any of this might affect all these structural things. If we want to do any changes to this, we might need to put all this in our test cases, then QA it just to make sure we are not corrupting it."

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• AI
• Auto-discovery
• Automatic baseline
• Synthetic monitoring
• Log Management
• Drill-downs
• Root cause analysis
• Apdex
• PurePaths make system management simpler, better, and faster. 

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• End-to-end visibility of the applications, since we have them instrumented. Understanding where the hotspots are in the applications. 
• Quick Fault Domain Isolations: When people are having a problem, understanding where to look, and letting all the other people go back to their day jobs. 
• The UEM feature, User Experience Management: Understanding how users are perceiving the application and then connecting that back into back-end systems to understand why things have gotten slow and then dealing with things.

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The most valuable features for me are the dashboard panels because they enable you to monitor multiple applications in one single site.

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Smartscape is a valuable feature. They also have a technology named PurePath. PurePath is the distributed tracing data. Previously, we called it distributed tracing. Including all the stacks, you have the full visibility of your solution, the impact of the hardware, and all the operating system dependencies. You can analyze if you have any software change which has impacted your performance.

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The dashboard is the most useful aspect of the solution. 

The deployment itself is very easy and straightforward. You can do the deployment in a transparent mode for the applications and containers and it's a very simple operation.

The solution's interface is good.

We haven't had any issues with support.

The solution offers capable configuration options. 

The solution offers integration with other solutions.

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The end-to-end trace is valuable for us to be able to assign responsibility to the right resolver group very quickly.

The user experience allows us to be able to gauge customer experience and understand the performance impact of our platform.

It has a very nice interface with an easy way to visualize the data that we need, making it quickly accessible. It is very easy to use.

As a platform consolidating tool, it covers 90 percent of the needs for most applications. In that respect, it presents a very high value for us.

We have used synthetic monitoring functionalities to poll. Mostly, it's around service availability and key functionality of a website from different geographic locations. 

The real-user monitoring is mostly used to gauge the difference in performance for multitenant applications, This is so we can discern if there are any local network or client-facing issues when we do a comparison between each customer. It is quite important for us to be able to identify a client-side issue, as opposed to a feature managed problem, because we're essentially providing managed services of business applications.

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The User Sessions Query language has definitely been the most helpful with its key user actions and user session properties. Using those together, that has completely transformed how we're able to identify customers and their problems on our site. It has made a very big impact over the year.

Using synthetic monitors, we monitor our websites. We have two main domains. There are several plain HTTP monitors, then there are actual browser based monitors that emulate browser behavior. We use both of those types. We have several mobile browsers emulated under synthetic monitors that we use. Those ping our website every 15 minutes. On some of these synthetic monitors, we use multiple data centers to get an idea of geographic availability. We also monitor some of our third-party providers using our synthetic monitors. We monitor our customer support live chat server, which is hosted by a third-party, where we are given alerts if that system were to go down. We are also monitoring an email capture API that's a part of our website.

With user session queries, the main thing that we use that for (and the most valuable), is when we get a problem. If we get some type of a report, obscure problem, or Dynatrace reports a problem, we go straight to using the User Sessions Query Language to find sessions with Session Replay, then we replay those sessions to figure out exactly what the customer did and what conditions may have caused the problem to gauge the impact of the problem itself.

We also save user sessions queries into dashboards, then create different dashboards based on different projects to try and gather data. E.g., last year, we redid a part of our website and used Dynatrace sessions queries and Session Replays to verify that our customers were not having any problems or being confused by their experience. We wanted to verify that, which is one way that we've used the User Sessions Query Language along with the dashboards. We've also created some other dashboards that return custom metrics for us, which goes along, in some cases, with user session properties and user action properties. In that way, we're able to get a very granular look at certain statistics where it would be more difficult to get those numbers from our traditional analytics suite. 

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Dynatrace has multiple features that I need, but I love that you can analyze traffic, including any bottlenecks. I also find the tool user-friendly and has an easy-to-navigate interface.

Dynatrace is also easy to integrate with other tools.

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One of the most valuable features of Dynatrace is that it offers good visibility. It's better than other APM tools. You're not required to use a different technology when you have Dynatrace because it will work whether you're hosting it on Windows or Linux.

For example, Dynatrace can do full-stack monitoring for a particular server if you use it on the Windows platform. Whatever application is running, you can monitor it thoroughly, even the services, processes, and environment.

I also find the minimal configuration and one-time deployment of Dynatrace valuable and that you can do both infrastructure monitoring and application monitoring on Dynatrace. You can also restrict the feature. For example, if you don't want to do infrastructure monitoring, you can limit that feature.

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The most valuable features for us right now are the auto-instrumentation, the automatic threshold creation, and the Davis AI-based root cause analysis, along with the dashboarding for executives and product owners.

These features are important because of the improved time it takes for deployment. There is a relatively small team deploying to a relatively large number of products, and therefore infrastructure types and technology stacks. If I had to manually instrument this, like how it is accomplished using Nagios or Zabbix, for example, it would take an extremely long time, perhaps years, to complete on my own. But with Dynatrace, I can install the agent, and as long as there is a properly formed connection between the agent and the SaaS platform, then I know that there is something to begin working with immediately and I can move on to the next and then review it so that the time to deployment is much shorter. It can be completed in months or less.

We employ real user monitoring, session replay, and synthetic monitoring functionalities. We have quite a few web applications and they generally have little to no observability beyond the infrastructure on which the applications run. The real user monitoring has been quite valuable in demonstrating to product owners and managers how the round-trips, or the key user actions, or expensive queries, for example, have been impacting the user experience.

By combining that with session replay and actually watching through a problematic session for a user, they get to experience the context as well as the raw data. For a developer, for example, it's helpful that you can tell them that a particular action is slow, or it has a low Apdex score, for example, but if you can show them what the customer is experiencing and they can see state changes in the page coupled with the slowness, then that gives a much richer diagnostic experience.

We use the synthetics in conjunction either with the real user monitoring or as standalone events for sites that either aren't public-facing, such as internal administration sites, or for APIs where we want to measure things in a timely manner. Rather than waiting for seasonal activity from a user as they go to work, go home, et cetera, we want it at a constant rate. Synthetics are very useful for that.

The benefit of Dynatrace's visualization capabilities has been more apparent for those that haven't used Dynatrace before or not for very long. When I show a product owner a dashboard highlighting the infrastructure health and any problems, or the general state of the infrastructure with Data Explorer graphs on it, that's normally a very exciting moment for them because they're getting to see things that they could only imagine before.

In terms of triaging, it has been useful for the sysadmins and the platform engineering team, as they normally had to rely on multiple tools up until now. We have had a consolidation of observability tools, originally starting with seven different monitoring platforms. It was very difficult for our sysadmins as they watched a data center running VMware with so many tools. Consolidating that into Dynatrace has been the biggest help, especially with Davis backing you up with RCAs.

The Smartscape topology has also been useful, although it is more for systems administrators than for product owners. Sysadmins have reveled in being able to see the interconnectedness of various infrastructures, even in the way that Dynatrace can discover things to which it isn't directly instrumented. When you have an agent on a server surrounded by other servers, but they do not have an agent installed, it will still allow a degree of discovery which can be represented in the Smartscape topology and help you plan where you need to move next or just highlight things that you hadn't even realized were connected.

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Being able to identify the blind spots. Before, we had lots of monitoring, but it was all very manual. It was literally taking server logs and dumping them somewhere and someone had to manually go through things. You only monitor what you know about. As soon as we put Dynatrace in, it sprung to life, and we identified problems instantly. The team's reaction was, "Wow, look at that." So finding different parts of the system.

Sometimes you focus on the area where you see the issue, but not necessarily where the root cause is coming from, so you have to go through the full stack and help to identify the problem areas. We've found problems and fixed them in half an hour when it would've taken days before.

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The monitoring is very good.

We like that the solution has the ability to drill down so that you can see your payload. 

The solution is ideal for large companies. 

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The most valuable aspect is the fact that Dynatrace is a correlation tool for all those different layers. It's the correlation from the front-end through to the database. You can see your individual tracks.

One of the aspects that follows from that is the root cause analysis. Because we have these correlations, we can say, "Hey it's going slow on the server side because a database is having connection issues," for example. So the root cause is important, but it's actually based on the correlation between the different layers in your system.

Dynatrace is a single platform. It has all these different tools but they are actually all baked into the OneAgent technology. Within that OneAgent — which is growing quite large, but that's something else — you have the different tool sets. You have threat analysis, memory dumps, Java analysis, the database statements, and so on. It's all included in this OneAgent. So the management is actually quite easy. You have this one tool, and you have server-side and agent-side which are ways of semi-automatically updating it. We don't have to do that much management on it. Even for the quite large environment that we have, the management, itself, is quite limited. It doesn't take a lot of time. It's quite easy.

The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. It's exactly what we need. The severity impact is based on the users, the availability, and the impact it has on your business.

We also use the real-user monitoring and we are using the synthetic monitoring in a limited way, for the moment. We are not using session replay. I would like that, but it's still being considered by councils within the company as to whether we are able to use it.

We are using synthetic monitoring to measure the availability of one of our services. It's a very important service and, if it is down, we want business to be notified about this immediately. So we have set up a synthetic monitor, which is measuring the availability of that single service each minute. Whenever there is a problem, an incident will be immediately created and forwarded to the correct person. This synthetic monitoring is just an availability check in HTTP. It's actually a browser which is calling up a page and we are doing some page checks on this page to be sure that it is available. Next to the availability, which the synthetic monitoring gives us, we also measure the performance of this single page, because it's very important for us that this page is fast enough. If the performance of this single page degrades, an incident is also created for the same person, and he can respond to it immediately.

Real-user monitoring is a big part of what we are doing because we are focusing on the actual user experience. I just came from a meeting, 15 minutes ago, where we discussed this issue: a slowdown reported by the users. We didn't see anything on the server side but users are still complaining. We need to see what the users are actually doing. You can do that in debug tools, like Chrome Debugger, to see what your network traffic is and what your page is doing. But you cannot do that in production with your end-users. You cannot request that your end-users open their debug tools and tell you what's going on. That's what Dynatrace offers: insight like the debug tools for your end-user. That's also exactly what we need.

Most of the problems that we can respond to immediately are server problems, but most of the problems that occur, are front-end problems, currently. More and more, performance issues are located on the machine of the end-user, and so you need to have insight into that. A company of our size is obliged to have insight into how its actual users are doing. Otherwise, we're just blind to our user experience.

Dynatrace also provides a really nice representation of your infrastructure. You have all your servers, you have all your services, and you know how they communicate with each other.

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PureStack, I just love it. It can give visibility from the end-user perspective right through to the code level. That's the most valuable feature.

Also the UI is amazing. We really like it.

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Java automation (application monitoring agent)

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The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data.

It is one of the most easily deployed monitoring products that I have seen in terms of scalability and installation. In 60 minutes, it is installed, and if you want to scale it, there are no issues. You just add another node, and in 15 minutes, it is done.

It is very stable. Our customers didn't have any issues with it in the last four to five years.

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The ability to play back individual user sessions is very helpful. I can look at what people actually do when they interact with our product when I use that website.

The solution has a lot of use cases based around the user experience that helps us make a better product.

The AI is great. In the future, we hope it will help us predict problems before they arise.

They provide a lot of quite useful training equipment for training materials for it. 

The initial setup is pretty straightforward.

The solution is very easy to manage.

You can set access fairly easily so users can see only parts that are relevant to their roles.

The solution is quite stable.

The product scales well.

Technical support has always been quick to respond. 

It does do nice dashboards.

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It is different for me than other users. I like the PurePaths dashlet the most. This is mostly because (and I can count a handful at times where this has not been this scenario) as soon I open the PurePaths dashlet and sort by response time, there is the problem. Every time.

If the PurePaths dashlet pulls up 750,000 PurePaths, I really only needed to know about seven or eight of them. Then, being able to look into the code-level dive about it, that is just a sanity check. Just to make sure that it is the same issue multiple times, not a random anomaly where everything else was crap.

Also Errors dashlet, I use that a ton.

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The ease of use. Being able to readily identify a problem and be able to get someone there to fix or manage it properly and quickly. Our eCommerce website deals with users and time is critical. One of the best things, we are able to identify problems quickly and are able to resolve them.

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I like the end-to-end monitoring - we can see. Also the user experience, that's been really helpful for us because a lot of times things just aren't detected and I hear from the users. This isolates some of the issues from their experience, so that's definitely been useful for us. 

We're also starting to learn some of the Synthetic monitoring, hoping to do some performance testing in the future.

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That varies from product to product. Every product has its charms. I like AppMon a lot. The new solution that they have, the Dynatrace solution, which is integrated with the browser plugin and agentless monitoring. That is pretty exciting. 

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The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application.

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We really liked the OneAgent technology automated instrumentation. It is impressive, better than the competitors, AppDynamics.

We like the on-premises platform and the horizontal scalability.

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The most valuable things that we have seen are the user experience and capturing what the users are doing inside the browser, and being able to equate that back to the business and telling them how much of their company is doing what. Also, what the performance time is, so we can give that back to our developers and make sure that the developers are spending time on what they need to spend time on to make sure that they are noting performance of the website.

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The customers just bought into it and just love it. They love the ease of use and the dashboarding that we have been able to set up for them. Everything that we have done so far has been a success.

What I like about it, is how it auto-discovers everything rapidly; within a matter of seconds you get to see the business transaction and how it's mapped within the product itself. That surprised the customer, but when we were starting to give them some of the dashboards in matters of minutes, after that, they were even more impressed with that feature.

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• Ease of use
• The full stack - Everything from the browser, all the way back to the database, and being able to see everything, and really narrow in very quickly on what is the root cause. That's the biggest bang for us.

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• Memory analysis: The ability to tune an application and stop memory leaks has been invaluable, especially in ATG where sizing is crucial. 
• Dynatrace allows real-time visualisation of what is happening instead of making changes, running a command to pull stats every hour or so. This enables us to make changes in an environment and instantly see the impact.
• Some systems can run low over a period of time. It allows us to predict when the server is going to struggle and proactively stop that from happening.

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Being able to dig into code to figure out errors and where response time is slow.

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The value of this solution is in terms of the functionality, and every aspect of the hardware and connection-oriented signals that we get. We use most of the features on a daily basis.

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Overall, it's a good platform.

The solution has a very good user interface.

The product can scale.

It's fairly easy to set up and manage.

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The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace.

It is useful for analytics, web performance, end-to-end coverage of a user experience, and database analytics. It is absolutely a monitoring tool that is worth having. The visibility that it provides is a unique feature of this product.

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• Alerts: The alerting system is really nice.
• The ability to drill down and pinpoint issues.

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That it's always running.

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The data monitoring is good for us, and also the performance monitoring. We have been using both extensively for the last three to four months. We have been capturing all the information and evaluating whether it can be improved or not.

Since we have been receiving alerts from Dynatrace, we go ahead and fix them without the user knowing about them. Sometimes the users never know that they are having issues and they are stuck. So, in 10 minutes, we fix it and business runs as usual without any problem.

I am able to identify issues very quickly.

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PurePath is the best. I have never seen it before and the way it is helping is really cool. It is eliminating lots of hops we go through to find the cause and reach out to the person. Now, we know exactly which line, which method, and which program needs fixing, so we directly go to the right developer and the guy comes in fixes it. Then, in the next week at least, it is done. 

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I really like how easy it is to deploy and use the SaaS version in our environment. We have a lot of other tools that have plenty of capability but they do not get a whole lot of use because they require a dedicated resource who is an expert to use them. With the SaaS version of Dynatrace, all the admin functions are taken care of by the Dynatrace team (updates, patches, new features, bugs, etc.), and our small shop can focus on getting valuable metrics, alerts, and issue resolution from the product. That is very important because despite how many features and how powerful a product is, it will only return value to an organization if it is being integrated and used regularly for its intended purpose; Dynatrace SaaS makes that easy for us.

As far as more technical features go, we are a small shop and wear many hats in the IT department, so the automatic baselining and AI engine take a big chunk of work off our hands. It collects, analyzes, and summarizes the application and host level metrics (including host log files and hypervisor host details) from VMware virtual environments as well as physical stand-alone servers, then presents that data to us in an easy enough format to help us make better decisions and tune accordingly before our end users inform us of problems. 

In addition, we use the synthetic web checks to emulate the end user experience and availability of our public website and internal web applications, which is a wonderful feature to have access to. 

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The solution offers a better overview of applications. It offers end-to-end monitoring, and the user experience is real. 

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It has auto detection of almost everything. The full stack capabilities to get one agent deployed allows you not to worry about anything else because the agent detects everything. This is in combination with the AI so you don't need to worry about any baselines or setting up any thresholds. This is all done automatically, which brings us the biggest benefit.

Configuration as code integrating through APIs is really important when automating at scale. If you think about the tens of thousands of hosts that you deploy to, then APIs are key when automating deployments, the management of those instances, and configuration as well as integrating with other systems without sophisticated or far reaching APIs. 

Dynatrace easily integrates with our infrastructure or applications, then reliably triggers self-healing actions or remediation actions. This is something that we really love to use because it definitely removes a lot of human interaction. You just let the machine to do the job and can trust it, and that's the most important. I have seen systems where the users were very reluctant to trust the system to take actions where typically a human would do the job manually. Dynatrace considers all the information that it gathers, then triggers self-healing actions which are quite reliable. It doesn't need a lot of human adjustment to make it work.

We use real-user monitoring a lot to get insight into end users and our customers, e.g., customer behavior. 

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We had users in a remote office complaining about the latency of the application and were able to determine the problem derived from the configuration of a router with the help of Dynatrace. 

Dynatrace has designed its agents to capture limited stack traces for each transaction executed. It is a product that helps developers, testers, and operations to make sure their applications work quickly and reliably.

We also love the automatic alerts. Dynatrace alerts are based on deviations from the reference metrics which are constantly collected.

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The Transaction Flow diagram and the class and meta level information, those are really key selling points in the automation for AppMon. Also, the meta level instrumentation and the dashboards that most of the people use in our organization. 

Most importantly the back-end components. Most of the back-end components that the application connects to; nobody knows how our application interacts with, for example, the DataPower Gateway. But AppMon really provides that information for us. So finding the gaps is the key here.

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For me, the most valuable feature of this solution is that deep dive that we get out of the AppMon product with the PurePath technology, and the way that the PurePath stack works. It's visibility that we didn't have into our applications before, and it really filled a void that we had within our organization of being able to understand what's going on at that layer.

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PurePath is a very staple thing for it, because within one transaction all the way through you can see the bits and pieces from when the user first came in to the database. We have mainframe components and a lot of middleware layers as well. To have one place where you can see the entire flow all the way up and back is invaluable and it saves lots of time.

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PurePath: It is really good. You can drill down and see what the baseline is. If it is five seconds and I am not happy with it, I can go into the PurePath and look at each step, then see where I can improve my performance.

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PurePath is pretty awesome. The amount of data that the tool exposes compared to a lot of other agent-base suites is dramatically different. A plethora of people  embrace a lot of the topology views and various different things. I am primarily doing DC RUM, so on that side there are a lot of awesome abilities where people who can't implement an agent are able to still monitor a lot of their apps and decodes.

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Capture of 100% of the traffic. Exposure to downstream services, that might not necessarily be new, to everybody who's using applications. It triggers them and captures them and it gives visibility to some pieces that might be forgotten or even obscured.

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It helps to show you the performance. It also shows you where the problem is, automatically trying to find the problem. It helps to show where the problem is and isolates the issue. 

The installation and configuration were very straightforward and nice.

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Track and tracing of each individual end user transaction throughout a complex Core Bank financial chain. Within 5 clicks you got the evidence why the performance is lacking. Also a problem could be analysed from different angles. One dashboard that provides the information and you can work independently (you don't need the presence of OPS people, and other tooling except Tibco EMS monitoring) View full review »

The visibility that it provides is most valuable.

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There are several features that we find very valuable.

The setup is automated, so you don't have to do any configuration. There is very little manual intervention required.

Once it captures the data, it is able to dynamically analyze the packets and determine a probable route. This is a feature that we use very heavily.

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The most valuable features are session replay, which allows for full playback of a user's experience; the AI engine "Davis," which does problem identification; and automatic mapping, which gives a visual representation of how applications interact host-to-host or process-to-process.

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The most valuable features for me are end-user analysis and problem detection. I am responsible for adoption, availability, and performance. In the case of adoption, the number of new users coming to the system is a good metric for management. For problem management, problem detection is a good feature to save time.

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• The threshold alerting is what makes the difference. 
• The PurePath stuff for deep dive analysis on problems. That is massive as far as having a benefit. 

The dashboard is eye candy, because it's just a screen. It looks nice but the thresholding and alerting is what makes it meaningful because we are a 24/7 operation. As you can imagine, 2:00 AM in the morning, you can't necessarily afford to have a bunch of people staring at glass. We have to have the mechanism of the alerts, which is tied into our others systems, like xMatters. That is how it works for us.

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The memory dumps, the tracing, and PurePath. All the tracing that you can do with the tool is, for us, our life. It's our daily job and it saves us a lot of time looking for performance issues.

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PurePath. In addition to routing mechanisms, they have set up the latest profiles and the latest threshold for alerts that go to several teams, including development, support, and infrastructure teams. This helps us be ahead of the game before something happens.

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• Ease of use
• Ease of integration

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The PurePath is one feature, which I actually like. When I have a problem that is being detected by the alerting profiles, I just go in and see what the part is talking to, then what its dependencies are. For example, if a middleware application is behaving weird, then has to be sampled by different databases back-ends, or mainframes, we just keep looking at those PurePath to see what it is talking to rather than going back to my library or my documents to see what exactly the architecture design was. The PurePath helps me a lot.

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The most valuable feature of the solution is the visibility. It creates visibility - from when the user starts interacting with our application - all the way back to our database calls, our network path, everything. 

The triaging is amazing. And at the same time, it provides depth, all the way to what kind of a method, what variables are inside those methods. Without getting too into the technical, the depth it gets to, pinpointing the problematic area - where exactly the problem is happening - is amazing. That's the best you can get from this tool.

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If you look in the APM sector, it is a very nice package to install. It's very easy to install. It's also locked up. You can not do a lot of things yourself.

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The single agent is the most valuable aspect of the solution. It's great due to the fact that you're not capturing the data.

The solution has great machine learning and artificial intelligence.

Once you are trained on the solution, it's easy to navigate. It's got very good documentation and training offerings.

The solution can scale.

The product is stable.

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Using Dynatrace, we collected application metrics within three hours, in most cases. The majority of our triage were within three hours, then we were able to discover the root cause of issues.

With Dynatrace today, you have a single agent. You stick it on a server, and it doesn't matter if it's Linux, Windows, etc. It is a single agent and executable. You run it, and it injects itself into your collecting data. This is compared with AppDynamics, which on some of servers, we have had to install as many as four different agents and configure them all individually, trying to collect the same type of information.

The dashboarding for Dynatrace is ten times easier to set up and has more options of what you can put on it, especially if you are in a single payment class environment.

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The most valuable component of it is taking that guessing out of troubleshooting problems. We no longer have to rely on an architect, or an application person, or someone's memory of how the transaction moves throughout the infrastructure and the different dependencies that it has on it. We can see it right there and we find out more that we ever imagined.

We like the user's experience piece: being able to see, from the browser perspective, the user's behavior; being able to answer questions from our customers about why such and such happened, why the performance was slow, why we had an error. Many of our customers are business partners. They're not a customer online that couldn't shop or something. They're customer service representatives, maybe, or a customer service team, that is experiencing slowness, so they're reporting it very quickly and letting us know. We're able to see those transactions and it's helped with our mean time to repair.

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Interrelating the logs and infrastructure issues, application issues, DC RUM, everything in one dashboard, saves us time in troubleshooting.

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• Root cause analysis
• Problem solving

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The fact that you can drill down to the code level and get a breadth of information. We do use it for a little bit of troubleshooting in production so that's been a great feature.

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Agentless Transaction Analysis allows my team to granularly decompose complex operations and flows for business applications. Combined with SSL decryption, this capability helps my team to see the exact path a real user's transaction takes with meaning metrics captured at every hop.

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There are lot of features, but I found data analytics and triggering are the two most valuable feature of this tool. 

• Data analytics help us to find us issues in the short-term or long-term. 
• Triggering gives us warning that system is getting slow and we need to nail down the issue soon, so it does not impact our business.

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The test automation feature.

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It is a very good APM tool. There is a lot of thorough scanning of services and applications. It has got great monitoring features.

PurePath helps us to identify minor glitches in applications and services. It collects everything from user sessions.

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It is really comfortable and easy to use for application monitoring. We are able to see and go deep into the problem. We didn't have any issues with this product.

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• Dashboards
• Problem detection
• Troubleshooting

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Its ability to deep dive into the application code and find bottlenecks that reduce productivity for the users and downtime.  Proactive alerts are extremely beneficial and help us keep IT out IT team small.

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The PurePaths, because that's where somebody who is a non-developer can figure out where the problem is and send appropriate PurePaths, clean charts, or even the link to the developer. The developer can then look at it and figure out exactly where the problem is, this is the piece of code that took the longest time, and then resolve it.

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The real user-experience monitoring is very helpful. We can see what real users are seeing, what JavaScript errors, what pages are very slow for them. As well, it helps to correlate the front-end users to the back-end application components, and the corresponding Method which is failing, as well. We are able to go to the correct spot and fix the issue.

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I love how Dynatrace can hook on at the code level, then tell me all the details that I need. For example:

• Which query to the HANA database is executing, and how many times?
• Where exactly is the bottleneck when it comes to Hybris Commerce?

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1. Ease of use, with a streamlined and automated installation process. 
2. Functional coverage, from an end user business sensible view to a very detailed drill down of technical transactions. All of them, not sampling. 
3. PurePath: The automatic correlation of transactions between multiple layers and dependency identification is brilliant. Drilling down from a slow user facing transaction to a database or service call used to be one key APM promise. PurePath delivers in a way that can sometimes feel like magic. 
4. Artificial Intelligence: It is early days, but the results are already visible. Rather than keeping an eye on dashboards or emails, the AI can now tell us when something is wrong, including the impacts (e.g., affected users) and the root cause. It is a new paradigm for incident and problem management.

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The agent deployment is the most valuable. You don't need to do any configuration. You just deploy the agents, and it can automatically detect your infrastructure. That was the greatest feature that we saw in Dynatrace. If there is any database, it can detect it automatically and present everything to you.

It required minimal setting, and after we deployed a couple of agents, the very next day, we had the full picture of the internals of the application, and all the problems were visible straight away to us. There was no need to go and search and do a couple of things. It was quite impressive.

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They have a feature that allows you to monitor the user, and we are able to create a VIP customer.

Normally when you are doing application monitoring, you are only trying to look for the high priority applications. The reality is if you are a CIO or have a CEO or another C executive who is trying to use an application, even though it's not a high priority from the perspective of the overall organization, being a VIP user, whatever we are trying to do with the non-critical application also becomes a critical activity.

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• PurePath
• Being able to drill down and detect what the problems are.
• More insight into detecting what the problem is with some of our applications. 

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For us, some of the troubleshooting features for development, the PurePath technology. The dashboarding gives us some good insight into some fluctuations in some of the application areas. But, seeing the new Dynatrace stuff makes me think, it could be a little easier.

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Dynatrace provide us the in-depth details to know what is wrong in the application and what are performance issues, then really quickly we are able to debug any performance issues or any other performance-related issues. It has helped the developers to find the root cause and a faster deployment process with a quicker release process.

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I get valuable information like, for example, if a site is down. That's the key. I'm instantly getting a message, or even on the app, I can see if something overnight went down a few times, or it's not performing at 100%. Those are the key things.

I'm excited about the big announcement: session replay. That's going to be pretty awesome. I don't think the solution was lacking without this, but I do think now, that we're going to be able to get that view of an actual user, with the actual problem... The example that I saw was, a person is tapping through, and then all of a sudden it's not working, right there. Now, as a developer, I'm saying that's fabulous for me because I know there's a problem with that field. That's perfect. Otherwise, I'd be spending a couple of hours, at least, trying to figure it out, and also do my own testing. So I'm happy that it's here. I'm glad they introduced it and bought the company.

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No other provider gives us log ingestion, Kubernetes/Docker monitoring, and application monitoring for NodeJS. Some competitors provide aspects of that, and some offer all three, but not for NodeJS. Dynatrace was the perfect fit.

We also really love the automatic alerts. Dynatrace alerts are based off of deviations from baseline metrics, which it is constantly collecting. We did not need to set thresholds ourselves. If something suddenly changes with our application or network that "doesn't look nromal", Dyantrace will tell us. It has been a breeze.

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The most useful features are cloud monitoring, application monitoring, and alert notifications.

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I like the full-stack agents, the OneAgent, and the futures dynamic.

It is using a Kubernetes container-base.

It is quite easy for our consultants to set up, even with it taking two or three days for an on-premises installation.

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The most valuable feature is Session Record because the developers can reproduce an incomplete issue after it is reported.

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It gives us visibility into the product and what we are doing operationally.

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• Ease of deployment, except few hiccups in agent installation. 
• The overall rollout experience was great. 
• Ease of use and root cause analysis laced with the AI engine. 

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Dashboards is one, troubleshooting is another. I come from the monitoring perspective, so the ability to triage quickly is important, and the ability to alert and tell people where the problem is, that's what I really like about the product.

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Root cause analysis is definitely very valuable for us. Also, the proactive monitoring that we can do with Dynatrace where it is 24/7 on with all the user experience indexed and everything coming into us. With this information, we have been able to avoid issues before they actually happen, which is fantastic. Each minute that we are down costs the company money. If we can avoid that, and we can stop things from going there, it has been the greatest use for us. Being proactive about issues and avoiding downtime.

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The most valuable feature is being more proactive versus reactive, because before customers would call us with issues and we had no clue what they were. Now, we can call or alert them that there is an issue and we are working on it. That is the most valuable part.

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The speed and problem resolution.

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By using Dynatrace, we can set up the agents to provide alerts at the JVM level.

Saves time, effort. It shows minute level errors. Node level configurations, application level configurations, JVM alerts are very flexible; you can drill down for specific errors.

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The level of dashboard granularity through the calendar features. This allows for a granular view of the data. 

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Metrics for CPU, memory, network, and disk. Since it provides extensive end-user, application, and infrastructure platform and technology support that includes mobile, web browser, Java, .NET, PHP, servers, networks, and the mainframe

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A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it. 

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• PurePath and PureStack Technologies
• UEM
• Drill down to root cause analysis
• Deep insight into code, measures, and methods

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Being able to quickly go through logs and figure out what is happening.

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Keeping a record of full user transactions which we can then go back to the SIEM. Mostly, when a user complains about poor performance, it's very difficult to put a metric on it. With Dynatrace, we can actually go into the user's transaction and look at all the transactions the user has. We can see the actual metrics behind those transactions and what caused them to slow down and have poor performance. 

If it's a case of the user's ISP and it is not actually our system that is the problem, it has given us a lot of capability to provide feedback to users, and say, "The system was slow because you were working from a slow ISP connection," or "You were working from a degraded browser." This helps specifically for cases where we want to educate our users on how to get the best performance out of their systems.

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• Alert monitoring: Due to quicker response time for events. 
• Dashboards: Easier to see what is happening on your services. It is easier to show product owners the status of their products.

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Dynatrace united some monitoring tools, such as app monitoring, JVM, PHP, network, log analyzer, etc.

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For us is it is the PurePath technology which is helping us to drill down to what the root cause of the problem is. That helps us to escape the war room.

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The PurePaths. The ability to see the transaction flow of the web request. It's very useful.

It's valuable because our developers, when we have an issue, they can drill down to see exactly where in the application, the call in the application; where the high response time is, or where something is wrong. At least they know where to look for the solution.

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It can actually prorate anomaly prediction (the problem resolution), which was happening in the production. It is quite detailed and deeper in the insights that it provides. 

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So far, it has been app interoperability and identifying failure cases in call-outs, out of the app to outside resources. 

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PurePath. We just started using it, it's been less than a year. PurePath is really helpful. 

And I'm learning now about the dashboards, and the session replay is another that was really fascinating to see. I guess AppMon probably doesn't have those things yet.

The features I'm most excited about are the AI piece, the session playback, and the fact that the deployment is even easier with the new version. Not only deployment, but the setup piece of it, I'm hearing, it's easy. I haven't tried it out but that's really encouraging.

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The stuff that's coming with the new pieces around the Dynatrace Managed SaaS implementation. The ease of implementation there is significant. We've spent a lot of time with AppMon and DC RUM - that's a lot of time to set up, configure. With Managed solution, you just drop it in and everything pretty much auto-instruments, which makes life a lot easier.

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The daily metrics which help us analyze the page composition and the corresponding performance metrics so we can quickly and easily determine when something has changed, to aid in root cause analysis.

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• The best part of Dynatrace is that the tool is very lightweight and very easy to install. 
• It is very simple and interesting to install agents on the multiple servers. 
• I like the UI and dashboards that we can build on Dynatrace. 
• The PurePaths section is very very informative. It points exactly to the exception and we can pinpoint using parameters.
• We are able to generate many reports which we were not able to produce before. This helps in visualizing the data better and in presenting the data in more advanced ways.

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The view it provides for default analysis is very nice. The way in which it showcases how the metrics have been captured and how lucidly that they are displayed. This is a good thing to have from a technical and non-technical perspective.

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Quick availability of multiple aspects of performance from infrastructure to application layers.

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The ability to use PurePath in analytics is definitely the most valuable feature. It helps you pinpoint issues, then develop and focus them in the right way. It helps to fix them rather quickly.

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I like the drill-down feature, that it can drill down to the code level to point to where the problems are. It's also helpful for the developers to identify what exactly happens, rather than the operation team having to do so. It works well for the developers to fix issues, so that way it's very good.

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Mainly, if the user rarely utilizes user monitoring, this is the biggest feature. Because when the user has an issue, we have configured the alerting so the error or the incident will go to the respective team. Then, the team can contact the user once they see that they have an issue and ask if they can them resolve the issue. That is the key thing, because that helps with revenue loss. This is the key feature that we see.

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For me the service workflow and the dashboards are the most valuable features, simply because I can know what’s going on in my infrastructure within five minutes, versus two hours.

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The one thing we have tried the most is the microservice monitoring. All the apps are moving from the native server base to serverless. Some of them are AWS microservices, for example. This product seems best when compared to other vendors.

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The ability to detect the issue before it's a major cost.

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We are just setting up the environment, so I have not done so much with Dynatrace. The thing that I like with Dynatrace is it goes to every part of the containers, and it brings up all the data and all the problems. The way it shows a problem on the dashboard is pretty good.

We finished our PoC. We have deployed our dev environment, test environment, and now we are still setting up our production environment. The reviews that we got from the PCF team, they are pretty much happy with it.

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We enabled UEM for all of our applications. This allows us to see exactly what the client is experiencing. This has been an invaluable feature.

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The topology map is extremely useful. The dashboarding capabilities are unmatched. From a management perspective, I have a single pane of glass view to my entire environment.

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• Server monitoring
• Dashboards
• PurePath

PurePath comparisons are the most useful feature.

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Monitoring: This helps us in making sure the end user gets an excellent experience with the applications that they use.

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• Ability to see issues as they’re happening for our users. We can see problems from the user’s perspective.
• The ability to set dynamic, non-static thresholds.
• Ability to use the browser capture app allows someone non-tech savvy to get something up and running quickly.
• Being able to test from multiple locations.

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This solution is very powerful for the end user. It's a valuable solution but because of the cost, we try to explain this to our customers that they are not only buying a monitoring tool. Dynatrace offers a really important approach because the tool is able to monitor a lot of different features. 

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The most valuable features are code-level visibility, real user monitoring, and response time statistics.

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The most valuable feature is the 360-degree view for monitoring, infrastructure, and application worlds.

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Dynatrace Managed has given us an in-depth, comprehensive view of every single layer of the entire application stack in a single, easy-to-use point of access. We have had several wins and increased our credibility among all actors involved with the application.

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The most valuable feature is Dynatrace's commitment to bringing in new features. It is very difficult to keep pace with the new developments that are always occurring.

The OneAgent technology is one of the most important features. You install it, no configuration, and it just does all the stuff for you. It automatically detects whatever is happening, and even gets to automate JavaScript injection across different web server technologies. You can have tag management, but you can even forget that, because that is fully automated, too!

Given the full-stack approach, you are able to view from the end user perspective, almost down to the bare metal. It gives you all the way from the user perspective, network experience, web and application server view, application detail, process detail, operating system detail, and you even get to manage virtualization and datacenter support.

Dynatrace is capable of following all user actions across all monitored infrastructure, even to systems not monitored, but interconnected. This technology is known by the name PurePath, and being able to do this sometimes feels like magic. I have been told, time and time again, by very knowledgeable IT personnel, that this is not possible. Sometimes, you have to see it, to believe it.

One of the most promising features is the AI capability. I have seen some of its capability in production environments, and it is pretty impressive! It is not a marketing buzzword being abused, but it actually works. Being able to offload problem handling and root-cause analysis, and get to the point analysis of complex systems is something that I have not seen with my eyes, and in this depth, in any other IT solution to date. 

Dynatrace's online presence in APM "education" is second to none. Viewing the YouTube online videos, hearing the PurePerformance Podcast, getting to learn in Dynatrace University, and following the documentation is like being in performance heaven! You just can't grasp it all!

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Native Java integration and building complex PurePaths between the front-end and back-end databases.

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The ease of deployment via OneAgent, which then finds what is installed on the server, is fantastic. In addition, Dynatrace provides probable root cause for any issues which assists our support team to quickly address issues identified by Dynatrace.

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The most valuable features are end user visibility, Smartscape, and the entire visibility of our data center, including SQL queries.

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The PurePaths can give us more insights, where the time is spent with the whole HTTP call. And we can clearly see where the bottlenecks are.

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• PurePath: Right now, we are using it for all our applications.
• Web monitoring: What we have is currently good. 

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• Transaction flow: Helps to identify server health at every layer.
• Threads on JVM: Helps to identify active, hung, and count.
• GC: Helps to identify GC collection time and number of times GC kicks in.
• UEM: Helps to identify user experience.

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• CPU utilization
• PurePath analysis
• Alerting mechanism
• Finding exceptions and errors
• Dashboards to generate the transactions count

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PurePath is the most useful feature in the Appmon tool. It gives a lot of flexibility in identifying issues and finding the flow of execution. PurePath is also used to create many complex measures and business transactions as per our needs.

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Easy product to set up and very little administration once the product is in operation. Real User traffic 24x7, nice reports, and our customer is very satisfied with the results. The Dashboard gives us a quick view of where the application problem is which means quicker resolution times. View full review »

The most valuable feature is the AI, which makes root cause identification much faster, and the support much easier.

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The graphical interface is helpful, as it illustrates things well for anyone who wants to know about the information it provides.

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From a debugging perspective, when we look at things, we want to ensure that we know exactly what is happening at a certain point in time. It provides us a reference for being able to go back and look at data at a certain point, analyze it, then determine if something was the root cause. 

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• You don't have to configure it. It just needs to be installed. 
• It locates services on its own, providing us good visualizations of them.

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PurePath: The transaction structure can be seen by any user.                                            

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Whenever a developer does a code change or new feature implementation, it comes to performance shifting. We just do not raise a bug saying that your page is loading in 10 seconds, please go and fix. What we do is analyze Dynatrace and test PurePath. We analyze metal hot spots, which are the exceptions, and we share data that in AppMon where we have a facility where we save station and take screenshots of what metal or what class it is causing issues, and share that to the engineering team. With the bugs, we have to go and do line numbers, and the same thing with the code.

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Problem detection. Obviously, during the building of a system that is new and it's in development, there are a lot of bugs. Being in the cloud it is very difficult, sometimes, to diagnose where the issues are. Dynatrace gives us that deep insight into errors.

It's very useful for performance issues as well. When you build a system generally, there is a lot of that technical debt. We're an Agile project, our developers are initially focused on business value, rather than building a technically perfect solution. We want to get that business buy-in, build a system and get that functionality going. While we're doing that, we're accumulating some technical debts, we haven't built it perfectly in terms of technical design; things like scalability, being able to handle loads, that kind of thing. As the system is maturing, we're starting to throw some load at it, and we start to see performance issues. Using that telemetry from Dynatrace, we are able to pinpoint what our performance issues are so we can tune the system.

So it's tuning and problem resolution.

The role of AI, when it comes to IT's ability to scale in the cloud and manage performance problems, is a feature of Dynatrace that I like the most. I've used some competing products, and the fact that it has that AI capability in it, for me, is really the primary, the number one feature, that ability to automatically do problem resolution.

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OneAgent, the new platform of Dynatrace, it is called artificial intelligence (AI), so basically that artificial intelligence correlates multiple infrastructure competence transactions services and application processes. It is one of the most important features, so when there is a fire break, you do not have to go multiple hops to go look where exactly the issue is. Dynatrace can do that because of its artificial intelligence. 

AI plays a vital role in most of the customer's work that we have done, because all the implementation, Dynatrace OneAgent is on SaaS. Data is a limitation in human capability. AI takes care of a lot of things: autoscaling, you do not have to worry about taking care of the infrastructure, etc. Everything has been taken care of on the cloud. Most of the inputs we get from the AI engine, they are already integrated with Dynatrace. 

If I had just one solution that could provide real answers, not just data, the most important benefit would be the AI engine which correlates your multiple infrastructure competence with any environment. The firefighting within the environment is quite less. There are days where we used to take close to 24 hours to find a problem by looking into multiple tools involving multiple teams. When you have a single tool doing all this, there is only one place to go look. From 24 hours, we have come down to one to two hours.

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The most valuable feature is, I can quickly go to the PurePath and find the problem in the application. I can say that it provides me a way by which I can quickly find the root cause of the problem. Then you try to tune it. So that has been an amazing experience.

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It's the dashboards. The dashboards provide very good visibility into it no matter what your role or title is. They provide very good visibility into what's happening in production. It's kind of a one-stop shop for all that information, instead of having to through logs, or through multiple systems to get that information.

I also think it's more than monitoring, that's what we are learning here at the Perform 2018 conference. It's more of a platform, and it's trying to enable a bunch of different functionalities, not just the monitoring aspect of it. I think the whole AI part of it is going to be pretty interesting. To me, another area that's personally of interest is native integration, so that we can make native apps today that look like they're getting better, in the long-term perspective.

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The version that we are on now has the ability to get us in the area of where our problems are. What I see with the new product is that it is actually going to give us a pinpoint. 

Therefore, we will not be spending hours behind the scenes being the artificial intelligence. It will be built in. It will save us a tremendous amount of time this way. 

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Dynatrace can look into application transactions at the packet level, which pretty much relieves us of the work of manually collecting, analyzing, summarizing, and presenting the data, as we had done in the past. For example, with Dynatrace it's easy to identify the problems from the network layer up to the application layer, which saves us much effort and time.

Dynatrace is also very easy to configure based on our business requirements.

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Automatic root cause analysis and automatic performance baseline features remove the manual effort and time to do so. Synthetic monitoring which enables you to monitor user experience from all parts of the globe to your application host. This has been invaluable in pointing out that slow web traffic is related to network problems in certain countries rather than actual web server performance. The ability to take memory dumps from hosts at will is also very handy for analyzing memory dumps during memory leak detection. Diagnostics tools like CPU analysis, Exception analysis, Top database transactions etc. is also very useful. The ability to split different monitored applications into unique Management Zones each with custom dashboards makes for easy tracking over complicated landscapes.

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So far, Problems grouped in one place is a personal favorite. This allows me to stay on top of reoccurring issues and drive teams to minimize those. This constantly improves our services. The Problem history also helps keep track of previous issues, should we be required to look them up.

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It gives complete stats of the user and what they are doing.

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The web dashboards are quite useful, good looking, and easy to use.

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The fact that it can really analyze what parts of the application are slower than others.

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The amount of detail it gives you about what's really going on in your system.

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Smartscape is a wonderful feature. I'm really loving it because there's no need for you to go deep into an analysis and go in to see where we are going wrong. You go to Smartscape, pass all the connections, and it will tell you the root cause. 

One of the coolest features is AI. It's amazing. You don't need to create the process groups, you don't need to create any other groups. It will automatically take all of this, based on the technology, create groups. It does amazing things. My manual labor is almost reduced because of this.

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It is nice to be able to deep dive and pull historical data. Sometimes, especially with our databases and stuff, we could not look at historical information for applications or issues that we have had in the middle of the night, for instance. Since putting Dynatrace in, we have been able to diagnose some of those issues in aftertime, not so much in real-time because we did not catch them. Therefore, it has been a big help to us being able to go back and check on things that happened in the past, so they do not happen again. 

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The most valuable feature of that solution would be the level of visibility that you get. I haven't seen anything that gives us that level of visibility yet. I've been speaking with Red Hat as well, they also recommended Dynatrace as a solution, so that's what we are looking at right now.

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There are two components. One is the DC RUM, which provides me with the visibility for end-user experience down to user ID. This is one of the key features that we use it for. AppMon gives me the key feature, PurePath, which gives me access to basically the root cause of my issue, JWC. Thus, PurePath for AppMon and DC RUM provides end user experience monitoring. 

Dynatrace has a bit of a AI component in one agent. Prior to that, using AppMon, the user needed to be quite skillful to understand where to troubleshoot and what was the root cause. With the add-on of AI, at least upfront it tells you it analyzed all the logs, and it actually gives you a first level analysis instead of having you spending a lot of time trying to understanding the logs. AI is very useful, especially in the modern age to just speed up your diagnosis for finding the trouble/issues. 

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PurePath analytics, I can't imagine not having this feature in your application. Not only have we been able to improve troubleshooting, but we have also used PurePath data (response times) to improve and tune application performance.

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There are so many features which we find very useful. One of them is to use PurePath to pick out frustrated users, see where the issue is, and analyze why it is happening. Dynatrace helps a lot in find the issue and fixing it.

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With Dynatrace PurePath information and performance data, we can trace through all our systems end-to-end. It is one of the critical features that we primarily use. This feature has helped us diagnose and resolve quite a few difficult problems affecting our customers over the years. 

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UEM (RUM): User Experience Management (real user monitoring) puts you in the "user's seat" and gives you insight into how they experience the application. Often, this gives a totally different view than just watching the backend calls.

24/7, all transactions: The fact that every transaction is captured gives us the possibility of acting on every exception. But it also shows us what happens when everything works well, so we can compare it with the moment something goes wrong.

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All the capabilities to create dashboards and business transactions has eliminated the gap between the technical stuff and business correlation.

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PurePath is the innovation which makes Dynatrace unique.

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• The easy upgrade; the manual is so clear and understandable, it is like a walk in the park
• Web based dashboards to provide role dependent performance metrics
• Analysis engine improves the process of measurements so the end user is not bothered with the time consuming PurePaths calculations. The transaction flow doesn't have to wait anymore to be displayed instantly
• Angular measurements can be tracked and traced from the front-end to better measure its latency
• Easy deployment of mobile apps track and tracing by showing graphical run books of what to do

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-Flexibility -Dynamic reporting capabilities -Very good support -The product is still growing - adding new capabilities/functions -Best of breed View full review »

Dynatrace is heavily automated which is a big advantage. You don't have to configure a lot, it installs and it runs straight away. There's direct return on investment and you can focus on more interesting stuff than always have to configure and change the configurations. Issues or problems in detection is also fully automated, which is great.

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Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room.

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The most valuable feature is the ability to perform synthetic checks for monitoring sites using click paths. Also, real user monitoring and basic host monitoring are really useful features.

Problem analysis is also great.

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The OneAgent with Network Flow detection is really amazing. It is simple to install, where you run just one command and you are finished. It automatically detects which applications are running, and injects the tracing automatically without any adjustment in our deployment.

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The most valuable feature is the indication of root cause at the moment there is a failure in our system.

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The most valuable features are Root cause analysis and User session replay.

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PurePath view of methods and the call stack are extremely valuable for troubleshooting and performance review.

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UEM can be used for user impact analysis and troubleshooting. We have applied this to prove that a specific issue originated from the back-end and was related to a specific user function.

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The PurePath, being able to trace what's happening; to try to identify where the problems are and find the exact place to start looking.

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The most valuable feature is that I am getting business. My clients ask me something, I go to my technical team and tell them, "They want this and this." From my clients' perspective, Dynatrace below the dashboard is very good compared to other monitoring tools. The dashboards are a really cool feature when I get to talking to clients. I ask them, "Why Dynatrace?" Because I need to push the tools that I have in my application. Then, they explain the monitoring of Dynatrace, saying the rate of the updates and features. They want to go with Dynatrace.

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The dashboard customization based on the performance metric requirement is one of the most exciting features in DT. I am able to customize my dashboard based on the test requirement and it helps me to focus on the area that really needs close monitoring.

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Alerting mechanism and drill down to the error details using PurePaths.

I like the auto email alerting feature the most, as it is set up based on the application error or condition.

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The most important features are the ability to see trends in performance and also to aid in diagnose any performance degradation in the web applications and utilize the tool to provide a faster solution and faster root cause analysis to the problem.

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The move valuable feature is the AI engine, which is amazing.

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The most valuable feature is the RUM. Finally, we have 100% visibility on website performance, including third-party sources.

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• Bespoke business transactions providing greater performance insight. 
• Adaptable business transactions which can accommodate new developments.

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The performance features are most important ones. That would include reporting, you get reports on your performance data.

The next is the alerting feature. For example, my applications are going out on some thresholds. So I get alerts, according to the thresholds I set. I get that data via emails as notifications. That is another feature that we primarily use and we like from Dynatrace.

Also, it's easy to use. The usability is better in Dynatrace.

The fourth thing is: my customer is facing some issue. The linking is very good in Dynatrace. What happens in other monitoring tools is the linking is not proper. In those solutions, a person has to manually link many of the layers and what is happening in them, while in Dynatrace you get that from the very first visit. For example, if a person is visiting your website, from there it will traverse you to the end. If the application is a Java application, it will traverse you there, to the Method level. So that linking and traversing is better in Dynatrace.

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It gives more visibility into all the coding (the black screen). It gives a nice screen. You can see ups and downs. You can see where the traffic is getting impacted, more on the convergence side. 

It is a platform that is very well-suited for marketers, but also for technology people. That is the key: the dashboard.

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• The overall application monitoring ability to do alerts. 
• The dashboard, so people can see what is going on. 

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It's close to real-time, so it's very accurate.

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We use PurePath to see exactly what the user observed from the web browser to the end of the request to the dialog box. Every step of what they do is very useful for us to diagnose a problem.

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The PurePath is the real silver bullet for Dynatrace, but also the ability to create any dashboard that you want for different levels of reporting for technical people, managers, or even executive level. They can get a one page view of what the system health and performance looks like.

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Probably what everyone else loves: PurePath. Being able to get down to the individual code level to see where transactions are taking time. It has helped troubleshoot issues immensely and other tools can't provide this.

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The core level view, but also it all depends upon the instrumentation. The more instrumentation, the better the view gets. 

At the same time, a feature that I am really looking forward to is the OneAgent and the benefits that it will offer. Otherwise, it is pretty solid.

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AI, driving problem identification.

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It is clear. You can easily know where the error is coming from and the performance of Dynatrace is something which we have been really surprised with. Most of the other monitoring tools that we have used in the past have not been user-friendly, and most of the their user interfaces are terrible. With Dynatrace, this is not the case. It is very advanced when compared to other monitoring tools.

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The ability to really drill into performance issues and help our application teams understand what is causing the business's problems.

AI is really important because there are so many different tools that we have, so much data being collected, and being able to really sift through just general users is difficult. Therefore, using some type of AI technology to help identify and pluck out the important parts, it is critical.

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• Provides insights into the internal performance on parts of the application. 
• Various technologies
• Identifies problem areas and performance issues.

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The one agent technology and autodetection. 

That it made it possible to get the monitoring up and running fast. Therefore, we could focus on the value that Dynatrace provide. First, you harvest the low hanging fruits of failures and performance issues. Then, you have the foundation of implementing Dynatrace in your ITSM. 

In short: Time to realizing the value is short, maybe hours.

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• Creating different dashboards
• Sharing dashboards with edit permissions
• Simple classic but effective UI (unlike some modern UI's out there that have too much white-space)
• Wide variety of dashlets available to monitor various services/components

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User Experience Monitoring (UEM) helped identify customer segments, which were creating a frustrating experience on our website. With revenue being driven primarily from the digital channel, it was imperative that we focused on improving performance. However, UEM helped us to triage the issues, and gradually lay down a plan of action. With greater visibility over customer behaviour and experience, it helps drive revenue streams.

When we started with Dynatrace, there was a lot of data available. However, the challenge was looking at the right ones at the right time. Our organization was reeling with issues on a particular set of variables, which were recurring and correlated. The need of the hour, was customized dashboards. Custom dashboards are easy and quick to develop in Dynatrace, and we could, therefore, easily get started with regular monitoring of key issues with these quick customizations. I rate it highly because as an end user, it is important that I get data in the way I want to see, comprehend and analyse. The ease of doing that was what won us over. On top of this, incident alarms helped automate incident management mechanism to a large extent, thereby reducing human intervention.

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I have found the solution has a wide range of tools able to monitor applications thoroughly, highly functional, and is very easy to use.

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The AI on the solution is excellent. The product can be used to identify situations or elaborate on some problems and find the root cause of issues and how they impact applications.

The initial setup is easy.

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The most valuable feature is the PurePath analysis. We can see each session, end-to-end, and discover issues.

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We find almost all of the features valuable, including Integration, Smartscape, and Problems.

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The most valuable features are the speed of deployment without any changes to the monitored environment, and the very well defined and implemented user interface.

Working with the user interface is a pleasure for any customer since it is fast, responsive, and very well designed.

From the other features, the ability to drill down to the code level is often very valuable when doing an analysis of issues. Also, the integrated AI (assisted machine learning) helps to analyze anomalies without the requirement to define and describe your environment.

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• Automated dependency identification for HTTP conversations between microservices stack enables monitoring of microservices-oriented architecture. 
• .NET core and Spring code level analysis helps with root cause analysis.

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• Root cause analysis
• OneAgent automatic updates
• Managing Dynatrace Managed is a breeze compared to AppMon.

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It gives you a great level of detail into whatever the issue is: Using troubleshooting and getting to the root cause.

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Being able to drill down into the PurePaths, to get to a solution.

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Dynatrace monitors transactions (application), but also gives technical information (JVM, OS).

The value comes from the correlation of this huge amount of data. Dynatrace's engine is powerful enough to filter, split, and graph and "give sense from raw data".

UEM (User Experience Management) is an optional feature that we acquired and use a lot. It provides indicators from the customer's browser, reflecting more precisely on what our internal users are experiencing.

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Server performance, because our company has multiple servers. To track each server manually without an application is very hectic. Dynatrace solves the problem by graph to monitor it all instantly.

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The ability to real-time monitor servers and databases without any major drain on application resources is invaluable.  

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The dashboard gives us a great overview.

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The user monitoring is probably the best part of the application. With it, we can go back to when a specific user had an issue and trace the entire transaction from the client to the database.

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I found the way Dynatrace analysis engine analyses the data feed and presents it to the user from dashboarding and charting to out-of-the-box reports is very useful. 

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Dynatrace's power lies in its ability to inspect and chart transactions, and draw the PurePath tree. The parameters of the requests and methods can be selected to access the necessary information for efficient analysis.

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• Alerts
• Monitors
• Reporting and troubleshooting
• Proactive monitoring
• System health and business process monitoring

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Comprehensive suite of solutions that can address all aspects of applications from dev to ops.

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Auto alerting and reporting on the application and the infrastructure aid us in delivering our service with greater value.

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The PurePath technology, which is Dynatrace's bread and butter, is invaluable from early development all the way to production support. It provides the ability to see right away where a performance issue resides or just being unaware of what your code might be doing.

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1. Production monitoring
2. Performance engineering
3. User analytics

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• AI functions
• Problem visibility, etc.                                                                

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Its ability to correlate a large source of information to pinpoint a root cause. This speeds up issue resolution and allow us to better reach our objectives.

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PurePaths are the best. We can see everything that we need from them. Problem detection is also giving us valuable information.

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• AI root cause analysis
• Smartscape
• Autodiscovery and correlation of logs
• Infrax
• User XP, etc.
  

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• AI
• Ease to configure agents.
• All performance views through every application and system.
• Automatically identifies logical architecture and transactions.

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Service discovery with artificial intelligence automatic anomaly root cause detection, and problems replay.

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It's the ease of deployment and ease in configuration. It's very comprehensive in its features to monitor end-to-end transactions.

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There are different solutions and I have used many of the different solutions. However, I would say the ease of deployment and use.

Since things are getting more complicated, it is nice to have artificial intelligence to correlate issues and events to come up with root cause.

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The ability to take each individual request and dive in to inspect what methods and calls are being made is extremely helpful. We can tell which application is serving the error, where the errors and performance issues lie, whether those are on the application server, database server, network, etc.

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The alerting has been a key component for us. Not having to be constantly eyes on glass has been a huge life saver for us. The API has also been another key area as we have an automated performance report that goes out every day and getting the necessary metrics has been a breeze. Also, since Dynatrace's acquisition of Keynote, they have done a fantastic job of combining the two into a single service platform.

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Real-time alerts are the best feature. Often, we are busy working on other tasks when something goes wrong with the site. Getting timely alerts is very important to our needs as a business.

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Real-time alerts and being able to trace issues down the call stack. This has helped us to react quickly to issues and reduced our debug time due to knowing where to start looking for the issue.

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The features that we found most valuable are the monitoring, alerting, and Davis the AI. With this combination of features, the Operations department and developers can sit back and relax. They can concentrate on how to improve the service for the customer and work towards a better overall experience.

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I think one of the most valuable features is the Dynatrace API, for both metrics and configuration. With that API, we were able to launch automatic tasks or jobs in response to a specific condition. We also have the option to open a JIRA ticket to keep track of a particular issue. 

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All of them which measures performance and availability. If you don't measure, you don't know. Looking at the data patterns and trends, you can also find out abnormalities in the whole ecosystem, not just in the target application.

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• Code level visibility
• Smartscape: Modeling of the whole IT environment. 
• User experience analytics

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PurePath gave our developers some tools that they did not know existed, and they gained a faster, more robust use case.

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In the AppMon, offering, currently, would be just the PurePath analysis, being able to deep-dive into call chains.

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• Dashboards: Most critical information on a single view and in a very-customizable way.
• Alerts: Stays on top of probable issues.
• Services monitoring: Helps fine tune resource allocation (CPU and memory).

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It identifies all the functional errors and slow APIs.

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Interactive charts and waterfalls in Synthetic, because they tell the story.

I also love the support we get through the forum and ticketing system.

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The Recorder for setting up a synthetic monitor is a really great tool for non-technical staff to be able to set up a monitor.

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The Smartscape view and service dependency are the most valuable services. Knowing what services are impacted by infrastructure host issues is critical to the service we offer.

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• Dashboards and incidents
• They continue to add new enhancements
• It's a one stop solution

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The dashboard is very useful, as you can monitor different parameters on the same screen.

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The most valuable features are the Smartscape, Resolution Path, synthetic and availability reports. These give a deep understanding of the environment being monitored, as well as addressing problems in terms of playback, code analysis, database calls analysis, and the system as a whole.

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The most valuable features are the UEM (User Experience Monitoring) and the DEM (Digital Experience Management). It is also easy to install.

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• Autodiscovery of services and architecture 
• User tracking and session (with errors) recording and reproducing.

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• Alerting on standard or self-defined incidents.
• Integration with other tools in company using SNMP traps.

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• User session: Real visibility into what has happened at any time.
• Database transaction and queries.

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The ability to go deep into production code. With this tool, we can work with bugs like no other tool can.

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The most valuable feature the solution offers right now is the PurePath. When we see a web request, and something failing, we can drill down using PurePath. Then, on PurePath, we can get to the database SQL statement. So, it is a very cool thing. We have our logs and all the stuff, but this is an area that stands out.

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• The ease of use
• The ease of installation
• The simplicity of actually getting data out of it
• The artificial intelligence

It's more than just dashboarding. It actually tells you when you have problems, so you don't have to go set up anything. It automatically figures it out. The artificial intelligence is by far the most useful thing I've seen.

Without the AI, I don't think we would be able to grow at all. As we continue to grow, our environment gets more complicated and there are "segmented people" who know little pieces of it. The AI allows one item, the software, to be able to understand everything and provide all the data.

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I find the "PUREtrace" functionality the most valuable. It lets me drill down into the specific web request and see exactly what processes were called, what database calls were made, and if the application made an error. It also shows me the error message. 

It gives me an overview over how long each process call took, enabling me to find bottlenecks in the application.

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We find the majority of the features very usable and valuable. Our focus would be on the ability to drill into our custom code and validate that it is performing as expected. The ability to monitor performance and create custom dashboards. 

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UEM is extremely valuable is it gives you performance measurements as close to the user as possible. The geographical view provides a nice visualization of performance on a map.

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Ability to drill down to code level to identify user bottlenecks. This enables the programmers to quickly revamp the code to resolve the issue.

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Log files for JVM transactions help to debug most of the failures. It helps to detect application dependencies, and provides one consolidated view of application performance.

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Monitoring the PurePath is awesome. You can see every step a transaction goes through, which servers it hits, and what technology it uses (windows, Linux, etc.).

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• Agent & agent-less monitoring Application
• .NET CLR and Java runtime injection
• PurePath and PureStack Technologies
• UEM Technology
• Ability to deploy custom plugins to leverage the tool in new ways

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The solution is stable. 

I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot. 

The installation process is straightforward.

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The user experience monitor is a real added value.

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The features that we find most valuable are automatic root cause detection, topology discovery, and session replay. Basically, all the features provided are valuable.

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There are lots of features that Dynatrace provides that really help the business grow. From user experience, where you can view exactly what your users are experiencing, to AI problem detection, and root cause analysis where the IT department is really keen to use Dynatrace.

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One of the features that sets this product apart from its competitors is that it generates a solution. We really like the number of reports it generates and the information that is provided to assist with analysis.

This solution also has the capability of analyzing our messaging software.

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• The detailed reporting and real-time gathering of transaction information.
• The exporting of data to a flat file for reviewing past performance.

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The cloud integration, because it allows us to monitor serverless services as well as Docker containers, etc. 

I also like the "session replay".

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PurePath does deep dive analysis, has dashboards, and provides real user experience monitoring. It has allowed us to do analysis which was never possible before.

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Smartscape display for ease of visibility, pinpointing a exact problem, and providing necessary details for fixing and even improving on.

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• Quick, simple deployment
• Automation
• Auto discovery
• Detailed data availability all the time

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The product capabilities all together are valuable. You get a good insight into what is going on inside your code.

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Real user monitoring is one of the best things in solution. The possibility to analyze any particular user session is wonderful.

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PurePath technology allows us to drill down deeper into the system. This helps us isolate and rectify problems more quickly.

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The most useful features are the measures out-of-the-box and the automatic alerts.

Furthermore, the web dashboard is very simple to use.

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PurePath lets us see the steps of a transaction and the time of each one, then we can know exactly what happened in what time.

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Although there are many useful features in Dynatrace, I personally find PurePaths to be the most useful. This is the key element that I will use when trying to identify a problem.

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The ability to drill down from an alert into a problem and pinpoint the source of an issue saves my client teams hours of time.

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• Deep insight to code
• Quick root cause analysis
• Quick bug fixing

Dynatrace provides a clear view to application code; it reviews code to decide where to place check points to collect information. Based on that, it is able to specifically identify where in the code it is experiencing either an error, issue or performance trap. This also provides third-level support with a clearly specified place for resolution without needing to re-create the error. It reduces the amount of time required for communication between all of the support layers, as they can share the same info - what has happened, what was result, where it happened - so in the end, it leads to quicker issue resolution.

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The most valuable features for us include problem detection, root cause identification, Smartscape, and integration with cloud infrastructure like AWS, Azure, GCP, etc.

This solution supports integration with Gen 3 solutions.

The following features are also valuable:

• PurePath and stack trace details
• UEM (User Experience Management)
• Service flow mapping
• Ease of deployment
• Kubernetes monitoring

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• RCA (Root Cause Analysis)
• PurePaths, where you can see the stack trace and everything; that helps.

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• The microservices container topology view
• It supports Kubernetes and cloud monitoring platforms.

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The ability to go from a high level performance view to a specific transaction. Dynatrace covers the important tiers and allows us to quickly find trends and root causes in all our critical application lifecycle steps (Ops, Dev, and Performance).

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Knowing when systems performance is affected. This has helped to isolate infrastructure pain points.

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Dynatrace PurePath and exception lists are used most of the time, but it is also a very good tool for application reporting.

It's a great tool for building dashboards related to application performance.

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• Easy installation
• Fast support
• Extensive documentation
• Quick distribution of new features
• Active community
• Market leading product

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The ability to monitor a hybrid environment is very valuable. The AI is able to discover useful information in term of connections. We like the easy method of creating a dashboard, and the ability to see the real user experience with the new functionality of the replay.

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The most valuable function is the ability to replay a customer session. It is very useful to know all of the customer details (device category, Operating System used, browser version, location of the customer, and connectivity).

We also need to know which areas of our site have the worst performance.

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The most valuable feature is the workflow, which helps you to easily have an overview of the infrastructure that you are analyzing, without having worked with it previously.

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The most valuable feature is the auto-baseline because I don't have to set it with Dynatrace. With New Relic, we had some problems with the configuration.

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User Sessions. I am able to tell what the user experience is like on the web pages.

Also, I'm able to drill down to identify problem issues.

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The most valuable feature is that we can see every database call executed from Java applications. Since most of the workload of applications are database-based, it is important to see and analyze SQL statements. Dynatrace provides the ability to drill down to different dashlets and see what is going clearly, which is extremely useful.

The second valuable feature is that we can catch every transaction in our applications. It is important to see all requests end-to-end and have the visibility into performance that we needed.

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• Security
• Automation monitoring

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Session recording is one of the innovative features, which could be very useful for developers and the marketing team.

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• IA correlation
• Global overview of all app layers, including web servers
• Database
• Intermediate elements
• Load balancer

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PurePath is the feature that I personally find important. With PurePath, I am able to find the root cause of the error or bug existing in our system.

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The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration.

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• Artificial intelligence
• Log analytics
• Being able to identify and correlate issues, and avoid them occurring in the future.

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The alert trigger. This frees up our IT team. Also, they will be the first one to notice any interruption in the services and take action to recover the services. 

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Of the entire stack, DC RUM and DT SaaS are definitely the most asked for in our offering catalog.

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The most valuable feature is the AI. In the older version, it would highlight errors but you still had to figure out the root cause. With the latest version, the AI engine highlights the root causes automatically. 

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Through end-user monitoring, we were able to measure the user's perceived performance and build an SLA based on that information.

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• Automatic alerting on system problems
• Failure rate increases
• Latency increases, etc. 

This stuff all works out-of-the-box, and is essential for a DevOps team to be aware of to identify production issues.

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The best feature of the product for me is the real troubleshooting capability through the PurePath analysis. 

I also like the Transaction Flow dashlet where I can see the real path of our web request through the application's layers.

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• Drill downs all the way to the database calls.
• Adding sensors.
• Browsing PurePath.
• Saving sessions.

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The most valuable features of Dynatrace are the ease of installation and management, as well as its extensibility.

Dynatrace provides a wide range of platform supports that can be installed.

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• OneAgent
• AI-powered problem analysis
• Pre-configured alerts
• AWS integration
• API interface 

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PurePath, Database Hotspots, Method Hotspots, CPU, JVM, disk I/O and other graphs.

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The most valuable feature is the monitoring of application performance.

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The big data analytics is the most powerful tool at my disposal. With the analytics, I can review behaviors, trending issues, and resolve issues before they impact our clients.  

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The solution is amazing, it does well when you need to use it.

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The NeoLoad plugin is awesome, and it gets results from load tests correlated with test scenarios. 

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The most valuable feature is the beautiful UI. The correlation between events and impacts is helpful, as is the automatic detection of the infrastructure.

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• Code-level detail for all transactions
• AI, automation, and ease of deployment

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The PurePath feature which enables you to see the path from click to database query. I think this is what makes Dynatrace unique from others.

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We get a quick overview of how our site feels and if we have any problems we can very easily see where the problems are. We also have an alarm from the system if we get into trouble. View full review »