Eaton PredictPulse Room for Improvement

Van Stewart
Automation Engineer at a pharma/biotech company with 10,001+ employees
They have redone the monthly report to make them easier to read through. They made it a little bit easier to go through and scan all of my UPSs into that report. The information is the same, but now it is easier to scan through. View full review »
Kevin Sweeney
Facility Manager at a hospitality company with 501-1,000 employees
The only thing I can think of is the remote monitoring. When it's communicating something, if there's an event or there's an issue, the dashboard and how it's presented could be improved. I know what it's communicating, but if we had someone at a different level monitoring it, they might not understand if it's a critical item. The remote monitoring dashboard could be simplified. View full review »
Tim Cooper
Data Center Manager at Travelport
I don't know if the way they do the emails, daily, is the best way. It seems like they could come up with a better solution for communication. I'm not saying it doesn't work, but it just seems like it's a little outdated. They could look at SMS messaging or multimedia messaging. I'm sure there are some other messaging-type systems available for generating less traffic than an email. Maybe they could provide a more secure messaging system. I would suggest that they look at other technology available. View full review »
Learn what your peers think about Eaton PredictPulse. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,141 professionals have used our research since 2012.
Bitsy Bernat
Senior Manager at Kaiser Permanente
I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things I'd like to monitor and how we would like to get notified. E.g., I would like to have battery run-time be more of an alert because I don't really care when the unit goes on battery, as long as it goes on battery. However, something I would care about is if the battery was down below 10 percent. That would be something which would be good to get notified on. It would also be good to have past data to be able to drill into if something had happened a week ago to do failure analysis on. View full review »
Wanda Belvin
Information Technology Infrastructure Manager at a financial services firm with 51-200 employees
We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined. View full review »
Learn what your peers think about Eaton PredictPulse. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,141 professionals have used our research since 2012.