The most valuable feature is that I can get on my computer and I can click on each of the three units that we have here in the facility. I can pull up all the information that I need to perform an inspection as far as gathering data, input voltage, output voltage, output current, and total input KVA frequency, and stuff like that.

We are very satisfied with PredictPulse's reporting in terms of the visibility and insight it gives us into our UPS equipment and how it operates. When something happens, we not only get an email to notify us but also a phone call. At the same time simultaneously, the Eaton technician gets the same notification and he is able to dispatch with the correct parts to come and repair the system.

I find the PredictPulse mobile app to be very easy to navigate. I have no problem with it and I enjoy using it.

The information it provides is very in-depth, helps me during weekly inspections, and also notifies me of any trouble or any predictions. We haven't had the system long enough to really be able to generate predictions to let us know battery life and stuff like that. In the future, I'm sure these predictions will come out and we'll be able to assess future issues that might arise.

Eaton's 24/7 remote monitoring has definitely helped to alleviate stress for us. It cuts down our troubleshooting time if there's an issue. We know exactly where to go when we're having a power issue because we've been notified, which is nice.

We had an issue over the weekend. My colleague knew exactly where the issue was so he immediately went to the problem and was able to go from there. But if he did not have that notification or knew that the problem was at the UPS system, then it could've taken him anywhere from 20 minutes to an hour to figure out where the problem was.

If something happens where we need technicians to come as soon as possible to make a repair, they are here in a very timely manner. They leave pretty much wherever they're at and they come to help. We've been very satisfied with their service.

It tells me, "Hey, we had a problem." Last night, something happened at the power company substation, and I'm about ready to go to bed at about 10:38 PM, but I have all these emails. Uh-oh, we have power issues at the plant. I know we have power issues before they even have time to call me from the plant, and it's all over the plant. I'm going, "Okay that is the power company. That's not us." It lets us know so we can address the issue sooner rather than later.

If you're looking at power imbalances and stuff, you can look at your load, and go, "Oh, phase A is overloaded or phase B is underloaded." Then, during the shutdown, you can do stuff that balances the load more.

The main thing is just knowing ahead of time that there are issues. If the UPSs are in an office building where everybody is at, that is not that big a deal. However, when they are nearly a mile from my office and it's in a room that people very seldom go into, you have no idea and it is on a very important process. So, I get the emails, and if I need to, I can pull it up on the web browser and look at it. All of these features are very helpful.

If you have a fault, it will tell you what the fault is. Just like if you went out there remotely and looked at it. It gives you, e.g., lost source. This means I've lost my power coming into it. 

The emails don't give you in-depth alarm notices, but they do give you enough. For example, if I get utility power missing, then I'm like, "Okay, that tells me, incoming power is gone." It allows us to hopefully get someone headed this way and get the issue resolved before the UPSs die and all the control systems go down.

The most valuable feature is the instant notification, remotely via email, of any change in the status of the UPS, which is important. The UPS's provide critical control functions, such as emergency lighting and operation of emergency communications for passengers, and operation of critical radio systems which are needed for communication between Metro and the local Sheriff department.

I receive notification from the call center when a unit's critical function has been lost. When a unit was on battery, I was notified multiple times by the call center. Of course, it was planned maintenance; we do testing and as part of that we do have to take them offline and test them for 90 minutes. We have a city ordinance which requires all emergency systems to be tested annually for 90 minutes. When we perform this test, I get a notification from Eaton's call center that the unit is offline. That makes me confident that the performance of the PredictPulse software is as desired.

Currently, we're in the one-year warranty period offered, so Eaton is hosting PredictPulse on their cloud. But one of the great functions of it is that we still get a local email notification of the statuses of the UPS's, in addition to the dashboard in the cloud which provides a lot more clarity about the information collected and monitored. That information includes things like battery voltages, battery life, installation history, and current voltage in power flow to the load. Those detailed data are really critical to see the status of UPS and make sure it's functioning and healthy in all phases and that all the data and levels are within the proper parameters. The dashboard they provide is a very informative tool for monitoring the health of the UPS.

You can also program a report at the frequency you choose — I chose a monthly frequency —  and get a report from each unit describing the average performance throughout that time period. That's very critical because we can use that as a maintenance tool to monitor the health of the unit.

We have found the most valuable features to be the ones which notify us that the UPS is on battery, then notifying us that the temperature in the room is too hot.

PredictPulse's reporting capabilities are pretty good. I like the web interface in PredictPulse. You can look at your policy in real-time and get an alert that tells you exactly where you are dropping power and if you're on bypass or not. If a module has gone bad, it tells you precisely what module and your risk capability. The PredictPulse usage gateway is pretty informative and gives you many options.

We use the PredictPulse interface for alerts, and it sends out remote notifications almost immediately after detecting any abnormalities. We get text and email alerts whenever something happens. It costs because we pay for 24-hour monitoring. They also send us emails almost at the same time, so we don't really need to use the mobile app.

The most valuable feature is being able to run reports on it. We get a monthly report on outages and usage and we can see how often we've had downtime, if we've had downtime.

The alerting and Event Viewer are the most valuable features. We have to maintain certain records for fire insurance ratings and Event Viewer helps with that. 

The alarm notification calls have helped us feel more secure.

I like the dashboard and the way it looks. I like the pretty view. 

The email is fantastic. If we just relied on using the web browser once a week on Mondays at two o'clock, then there was a generator failure or something significant on Friday, we don't want to find out on Monday. Therefore, we get instantaneous email. That is why so many people get the email, because whoever is on call/onsite gets that email.

I use the feature which alerts me to power outages, whether it is going on and off the battery. E.g., this feature came in handy last weekend when the Department of Water and Power took the power down. They said that it was for 12 hours, but it ended up being 14 hours. I could manage the readings on the batteries, ensure they weren't draining, and everything was okay. They made it through the whole outage.

Many of its features are valuable, but the ability to be notified in real-time is the most valuable aspect. I can be at home, it could be the middle of the night. We have it set up so that it sends emails to people if it engaged. If the power has gone out or something has gone wrong, we're notified immediately. There are three of us who receive those alerts, in the roles of director of facilities and facility managers.

I'm not aware of any feature other than the notifications. It provides notifications about our UPSs so that it can generate service calls automatically with Eaton. They get a monthly report.

Their field technicians are very good. For example, they're coming to replace a battery tonight. The issues that we have had with the systems have been pretty minor. We've had one bad module that they had to replace. There haven't been many issues with the product, but when there have been issues, they've been able to get onsite in a timely fashion and get them repaired. We've never had to have them come back. They've always been able to come out and make the repair without having to make a return visit.