Eaton UPS Pros and Cons

Eaton UPS Pros

Bill_Johnson
VP of Colocation Data Center Operations at H5
The most valuable feature is the control... we couldn't live life without [PredictPulse]. It does add a level of comfort knowing that PredictPulse is telling us about potential errors before they happen. My preference is to keep it in ESS mode. It saves me a good amount of money.
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Ray Parpart
Director of Data Center Strategy & Operations at University of Chicago
The two things that I like are the ESS, its related components, and the bypass sync, which means if there's a problem with the UPS I can mechanically wrap around it without going to static bypass. Eaton has one of the few units on the market that will do that.
VMMS is a good feature. There are multiple charging units inside each UPS. For example, on my 9395 I have three to four charging units and the unit will scale down. Let's say I've got a megawatt of power. If I'm only running 200 Kw I can drop the charging units down and rotate through the charging units to reduce energy. They do all that.
Their service and their relationship with their customers is their biggest value, absolutely, compared to the competitors that I've dealt with... the service organization of Eaton is one of their strongest points.
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Jim Hicks
Chief Building Engineer at a software R&D company with 10,001+ employees
The touch-screen functionality is easy to read. There are tabs at the top and there are statuses at the top, graphics that give you a quick glance. We use the touch-screen for metering, to make sure the input and output meters are good. We also check alarm events and system history. Those are the things we usually check the most.
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David Cantrell
Director of Engineering at Children's of Alabama
Scalability has been pretty good. We were able to increase the battery. We only installed one battery cabinet, then we added a second one for additional capacity later on. That was a nice feature that others haven't been able to do.
In our data center, we have redundancy in all of our racks. When UPS feeds one half of the rack, the other feeds the other half of the rack. We have dual power supplies to everything. We have a lot of redundancies because of that. Luckily, with Eaton dual Battery Cabinets, we can maintain the systems at all times (short of a transformer issue), even while we're doing the maintenance on them. Our IT department loves this, because we don't shut them down at all.
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Robby Vann
Facility Manager at a comms service provider with 5,001-10,000 employees
The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well.
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VpComput517f
VP Computer Operations at a financial services firm with 1,001-5,000 employees
We have not had any outages or downtime using this UPS. It has kept us from having any outages.
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Keith Collom
Smart Infrastructure Consultant BAS at Kaiser Permanente
The visibility the PredictPulse service provides into our UPS equipment through the reporting is very good. It gives us very high visibility. We can go into the card and look at every parameter, all the settings, all the values. There are several tabs we can look at. We get a very good understanding of what the unit is doing, all remotely. It's very good.
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Eaton UPS Cons

Bill_Johnson
VP of Colocation Data Center Operations at H5
I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility noise. So the utility shows no outages but I've got the UPS switching it in and out of ESS mode.
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Ray Parpart
Director of Data Center Strategy & Operations at University of Chicago
I want to monitor remotely and that is a complaint I have... The remote monitoring software they have does not provide the same information that the touch screen provides and neither provide me the same information that the field techs can draw out of the unit when they directly connect to them.
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Jim Hicks
Chief Building Engineer at a software R&D company with 10,001+ employees
Outside of a full-service contract, my only concern is technician availability for repairs. Where we don't have a full-service contract with them, which unfortunately is the larger portion of our equipment from them, we're just like anybody else, waiting for a slot for a technician to arrive.
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David Cantrell
Director of Engineering at Children's of Alabama
The battery life of the older batteries is the only thing that has been our issue up to this point. Luckily, the Cellwatch system that is on there identifies it and notifies us ahead of time when we should get them changed pretty quickly. This may be addressed with the lithium-ion batteries, but it is too early in our ownership of a UPS with a lithium-ion battery to know.
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Robby Vann
Facility Manager at a comms service provider with 5,001-10,000 employees
One time, a feedback breaker in a system-bypass module, or something like that, was tripped. We brought them in to see what caused it. They figured it out and we haven't had an issue like that again, since.
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VpComput517f
VP Computer Operations at a financial services firm with 1,001-5,000 employees
I would like to see there is a little more clarity on what the issue is on the notifications that we receive. This would make it easier for us. What we have to do now is sometimes go to the UPS to figure out exactly what the issue is, because it's not always clear.
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Keith Collom
Smart Infrastructure Consultant BAS at Kaiser Permanente
Deployment of the product is typical. It's usually a six-week lead-time, which is typical of most equipment. It's not good, but it's just what is expected in the industry.
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