EdgeVerve AssistEdge RPA Reviews

Name: EdgeVerve AssistEdge RPA
Brand: Infosys
Rating: 3 (3 reviews)

3.3 out of 5

3 reviews
66% willing to recommend

What is EdgeVerve AssistEdge RPA?UNIXBusinessApplication
Price:

AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.

AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.

Get the Robotic Process Automation (RPA) Buyer's Guide and find out what your peers are saying about EdgeVerve AssistEdge RPA, UiPath, Microsoft Power Automate and more!

EdgeVerve AssistEdge RPA is the #28 ranked solution in best RPA tools. PeerSpot users give EdgeVerve AssistEdge RPA an average rating of 6.6 out of 10. EdgeVerve AssistEdge RPA is most commonly compared to UiPath: EdgeVerve AssistEdge RPA vs UiPath. EdgeVerve AssistEdge RPA is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 24% of all views.

Buyer's Guide

Robotic Process Automation (RPA)

April 2024

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Helped 768,578 peers since 2012

Featured reviews

Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

Jan 3, 2023

Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.

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Murali Sunkara

Investor at a computer software company with 51-200 employees

Feb 24, 2021

The primary use case is similar to what it would be if you were using UiPath, Automation Anywhere or Blue Prism. It's a typical RPA solution, it's deployed for a business process or any process that a customer wants to automate. We have a partnership with EdgeVerve and I'm a management consultant…

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Yuvashree K

Executive RPA Developer at a tech services company with 10,001+ employees

Oct 3, 2023

I use EdgeVerve AssistEdge RPA for we automation. The tool follows a role-based working model to create things. It helps to track what others are doing with the system. The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue…

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EdgeVerve AssistEdge RPA market share

As of March 2024, the market share of EdgeVerve AssistEdge RPA in the Robotic Process Automation (RPA) category stands at 0.4%, marking a decrease of 39.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Key learnings from peers

Valuable Features

"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."
"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"
"Good email automation and XL automation."

Room for Improvement

"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."
"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."
"Lacks integration with third party tools."