AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer

My former company had no shortage of legacy systems. AssistEdge went into those legacy systems, performed those functions, and brought the output back to the rep in a simple UI layer.

There are some typical features I like such as email automation, XL automation, some AI/ML capabilities that are evolving, but are not quite mature yet, and I like the website automation. The user interface is pretty good too. 

The tool follows a role-based working model to create things. It helps to track what others are doing with the system.