eG Enterprise Benefits

Rob Salmon
CEO at a tech services company with 1-10 employees
There was a specific problem that I was having where my technical staff was telling me that I had to buy new servers. Our business model depends on subscribing users at a certain rate or level per server. If I can't jam 50 people onto one server, my business model wouldn't work. And we got stuck at 25 and we couldn't figure out why. Why was the server slow? Why could we not get more on there? Using eG, we were able to figure out that it was actually a disk problem. The disk itself was overloaded. Imagine, on these cloud platforms that we've built, these are very complicated platforms. There's thousands of moving parts. Somebody calls up and says it's slow, there are so many variables that you can't do it without a tool like eG. We narrowed it down, using eG, to the hard disk and within that, we narrowed it down to the fact that one type of traffic was very high. And eG told us all that in, like, four clicks. We put a technician on site, we opened up the server, and we discovered that the battery for the write cache controller was not plugged in. The write cache controller dramatically affects disk performance. We didn't know it wasn't plugged in. It looked like it was plugged in, and because we plugged it back in, we avoided a $20,000 purchase on new servers. We would not have found the problem without eG. That's one example. View full review »
SeniorSyf518
Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
We were able to stabilize our backend and middle systems. They had a lot of the predefined things already configured out-of-the-box, so all we did was just enable them and we started using them. It helped us identify a lot of issues. View full review »
Reviewer770535
remote access engineering at a energy/utilities company with 10,001+ employees
The reason we are using this product is because instead of trying to chase down who is causing the problem, for example: * Is it a networking issue? * Is it a software issue? * Is it a hardware issue? Using the product, we can pinpoint what the exact problem is: * If it is a network issue, we can go directly to the networking team with the information that we have. * If it is a software issue, we can go over to the application team, and say listen, it looks like your application is using X amount of RAM and it is causing a burden on the hardware. * If it's a hardware issue, we get alerts saying that there is a problem with the hardware and we can bring it over to the hardware team. So, there is less finger pointing and more problems getting resolved quicker. View full review »
Find out what your peers are saying about eg Innovations, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: October 2019.
371,639 professionals have used our research since 2012.
SeniorSyd348
Senior Systems Engineer at a legal firm with 501-1,000 employees
We haven't really had an issue per se, but there was a time when we had some network devices that were down, and eG showed us pretty quickly that that part of the network was down. View full review »
sysprogram6545
Sr. Systems Programmer
In my applications, I am just a user of it, I do not install it or modify it. We have a print application, and that print application, if something happens and/or something goes wrong, it will alert us to the problem so we can fix it in a short period of time. Otherwise, our help desk would be flooded with calls from the users. This way we find that we are alerted to problems before it gets to that point. View full review »
Alessandro Varago
System Architect at a tech services company
It dramatically reduces the time spent finding the root cause. View full review »
RogerMoore
Expert Technical Support Consultant at a tech company with 5,001-10,000 employees
We use eG Managers to monitor many different clients with various degrees of complexity. Using the features and capabilities available, we can spot trends, provide near instantaneous feedback to our clients, and in about as close to 70% of situations are able to resolve an issue before it becomes a problem. View full review »
Find out what your peers are saying about eg Innovations, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: October 2019.
371,639 professionals have used our research since 2012.
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