We previously had Dynatrace. It was costly already and then they changed the licensing scheme and made it very, very, very expensive. It cost us almost $3 million Saudi Riyal a year to have it for our own services which is why we decided to switch.

I have worked with other solutions like HP OpenView and ManageEngine.

We did not previously use a different solution.

eG was the first one of this solution to come in.

We used to use CA Broadcom for APM, but we have switched to Dynatrace, which is more popular and a lot better than Broadcom. Dynatrace's AI capabilities are more advanced, compared to eG Enterprise. 

We have another product that we use, SolarWinds. However, Citrix is a the main product that we use, so we needed more visibility into a more direct monitoring solution for it. Just to let you know, eG Enterprise is just for monitoring the Citrix environment. We needed a more advanced level of monitoring of Citrix.

We used Nagios before. Nagios requires a lot of time to go through to configure the items to monitor. Nagios does not allow us to supervise specific systems. For example, we can't supervise F5 and Unix AIX. We can do this with this solution.

When I started researching the market, I found that there was a lot of high-end "800-pound gorilla" products that were very expensive, and they should come with a consultant in the box. Things like HPE OpenView, for example, take a phenomenal amount of setup effort and cost, and they're expensive. They're several hundred thousand dollars, just to buy. And you have the low-end products, like WhatsUp Gold; it does some basics but it doesn't give you some of the features that eG does. eG was right in the middle. It was priced right.

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

We had nothing before.

It came down to how much things cost. At the time, it was very cheap compared to the other products out there. 

PRTG was offered as a managed service through a service provider; limited visibility and in some cases NO visibility for certain infrastructure servers / hypervisors.

Citrix visibility was very basic then, too (OS only). Only about 1/3rd of the company was being monitored, so when a fault did occur, we still had to try to work out where it was.

It was good to know there was a problem, but it didn't assist us in finding it! eG now does both and we cover visibility across all tiers of the infrastructure.

We did not previously use a different solution.

We tried several solutions, but most of them are incomplete. eG Innovations covers almost all our requirements.