eG Enterprise Room for Improvement

Rob Salmon
CEO at a tech services company with 1-10 employees
I've been working with them a long time and the ones that I've asked for, they've done. It'd be nice if the price was lower. That would be an improvement. View full review »
Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
It is not easy to configure. It is user-friendly to be used, but to have it configured, you need their help. I can't do it. I can manage it. I know what to do with it, because I am already in there. However, a person who occasionally uses it, I don't think he could use it the same way. It is user-friendly in two ways. There is user-friendly that uses it, then there is the configuration portion of the application. Sometimes we get an alert, but we do not need these alerts. So you need to go in the environment, and configure the application and tell it to ignore those alerts. That portion is not easy to do. Back-end configuration is not easy to implement. View full review »
remote access engineering at a energy/utilities company with 10,001+ employees
Their dashboards could use some improvement. The ability to customize them a bit more. Sometimes, you can't get certain features or things that you want in the dashboard, because they do not exist yet. It's a small piece, but that is one piece that could use improvement. The dashboards are user-friendly, but you are limited in what you can put on them. So if they could be more customizable, they would be a bit better, but I love the dashboards. In fact, I have lots of people using the dashboards. View full review »
Senior Systems Engineer at a legal firm with 501-1,000 employees
One thing that I don't like about eG is like the interface. It's not really that user-friendly to make a change, or to navigate through. It's just not intuitive, in my opinion. I think the biggest thing would be to make it easier for an admin to go in and make changes. Specifically when there's an alert, to be able to drill through more easily than the way you do it now. For example, when you're looking at something in the interface, the ability to move on to the next item, you can't do it through a right-click, or it's not easy to find how to get to the next step. You have to just know where things are. There are no links to things intuitively. Specifically, I would say, they need to completely change the look and feel. That's the main thing. The product, for the most part, works. But dashboards are difficult to create, and not so useful. So, look and feel, and then dashboards. And easier to set up. Easier to navigate. View full review »
Sr. Systems Programmer
The interface could be improved as it is not real intuitive. It is not user-friendly. The interface, you have to get used to it. It takes awhile to get used to their interface and their administration panels. View full review »
T. Girard
IT Infrastructure Manager at GSF
I would like to see improvements in the alarm display console. To date, you must click on an alarm to see all of the associated alarms for an element type. This was as simple and statistical as visualization, if all the alarms were visible without having to click on them. View full review »
Jason Poyner
Technical Director at a tech services company with 1-10 employees
The UI looks a little dated and could do with a refresh. View full review »
Alessandro Varago
System Architect at a tech services company
Needs to improve the networking monitor capabilities. View full review »
Expert Technical Support Consultant at a tech company with 5,001-10,000 employees
I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky. View full review »
* Citrix XenApp View full review »

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