eG Enterprise Valuable Features

Service Assurance , Senior Manager at a computer software company with 1,001-5,000 employees

The visibility and the ability to monitor user behavior are very useful to us. So is the fact that we have diagnostic capabilities. We divided the usage of these two parts - one for our business team and one for our support team where they can see the availability, performance, and application or service updates from a customer perspective. 

We appreciate that the team can understand the issue from our application, database, code, data integration, et cetera. 

We like that two different teams can use it and it fits each of their individual needs. 

Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us.

The initial setup is pretty simple. 

The solution can scale.

Technical support has been great.

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