eG Enterprise Overview

What is eG Enterprise?

eG Enterprise is a fully converged application and infrastructure performance monitoring solution that delivers unparalleled visibility across user experience, business transactions, application performance and the entire supporting infrastructure – physical, cloud or hybrid – all from a single console. Many of the world’s largest enterprise IT deployments rely on eG Enterprise to make monitoring, diagnosis, analytics, and reporting of key IT services fast, simple and complete. eG Enterprise expands any organization’s ability to deliver high service uptime, a great end-user experience, reduced operational costs, efficient IT growth and maximum ROI.

Buyer's Guide

Download the Application Performance Management (APM) Buyer's Guide including reviews and more. Updated: May 2021

eG Enterprise Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

eG Enterprise Video

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Senior Systems Engineer at a legal firm with 501-1,000 employees
Vendor
Quickly showed us what part of the network was down, but UI and dashboards need improvement

Pros and Cons

  • "It gives good insight into inside of what's going on with Exchange."
  • "Dashboards are difficult to create, and not so useful."

What other advice do I have?

I would say that you need a good amount of time to implement the product, so just be patient. I would give it about a seven out of 10 because of the complexity of making changes, the complexity of setting up, and non-intuitive menus and links.
AR
Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
Real User
The GUI is nicer than all the other graphical interfaces out there, however it is not easy to configure

Pros and Cons

  • "The GUI is nicer than all the other graphical interfaces out there."
  • "Back-end configuration is not easy to implement."

What other advice do I have?

I would not buy this product again knowing what I know now. It takes too much time and it is still not where it used to be. It does not have advanced monitoring, but the graphical interface is very nice. We are not a very large environment, and we spent a good amount of money on this, and it did not provide the value that I thought. It does a lot of basic stuff, which it has not been helpful to us. Also, their product requires a lot of attention. Two things were hindrances in getting this product implemented right away: * The complicated back-end * The tech support not understanding customer…
Find out what your peers are saying about eg Innovations, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: May 2021.
509,570 professionals have used our research since 2012.
Sr. Systems Programmer
Vendor
We use it to monitor all of our Windows platforms and servers

What is our primary use case?

We use it to monitor all of our Windows platforms and servers.

Pros and Cons

  • "Its ability to monitor failures and to restart a Windows service when it fails."
  • "The interface could be improved as it is not real intuitive. It is not user-friendly."

What other advice do I have?

There are a lot of valuable features.
remote access engineering at a energy/utilities company with 10,001+ employees
Vendor
Using the product, we can pinpoint what the exact problem is

Pros and Cons

  • "The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
  • "Their dashboards could use some improvement. The ability to customize them a bit more."

What other advice do I have?

Absolutely choose it. It is a great company. They are always available. Even the top people in the company are always willing to answer your questions, even the CEO. I have met him several times, and he is very responsive and open to suggestions.
System Architect at a tech services company
Real User
It can give total visibility of the entire infrastructure supporting a Citrix environment

Pros and Cons

  • "Enormous capability to monitor Citrix environments."
  • "Needs to improve the networking monitor capabilities."

What other advice do I have?

After trying many products with little satisfaction, we can finally say that we have found the best product on the market to monitor Citrix environments. This is the only product that can give total visibility of the entire infrastructure supporting a Citrix environment, from storage and hypervisor via the Active Directory (AD) to getting to the detail of the individual user's session. We were then very surprised to check the depth and effectiveness of information related to other environments, such as SQL, Oracle databases, or storage (like NetApp). It has very powerful, real-time dashboards…
Expert Technical Support Consultant at a tech company with 5,001-10,000 employees
Vendor
We have asked odd requests of support and they have always come through for us, cutting down our workload

Pros and Cons

  • "The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations."
  • "I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky."

What other advice do I have?

It is very sturdy and reliable. We are currently upgrading all managers to 6.2.
CEO at a tech services company with 1-10 employees
Real User
Monitors all seven layers of OSI model, giving us visibility across all hardware and all applications

Pros and Cons

  • "The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time."

    What other advice do I have?

    To get the value out of eG, you have to embrace it fully, from end to end, and you have to abide by or deal with the alerts or the alarms as they arise. eG forces you to become a better search provider, or maintain a higher level of quality within your platform, or within your IT. Because it gives you visibility that you can't have without it, you're able to see problems much more clearly, sometimes before they affect users. And the worst thing you can do with any alerting software or monitoring software: when something goes red, don't ignore it. Deal with the alarms and alerts as they arise…
    IT Infrastructure Manager at GSF
    User
    Monitors infrastructure elements from a single console

    Pros and Cons

    • "EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
    • "would like to see improvements in the alarm display console."

    What other advice do I have?

    I recommend that you choose the eG Manager solution! Buy it now!
    Technical Director at a tech services company with 1-10 employees
    Consultant
    Topology view provides a visual representation of a service and quickly allows identification of errors or degraded performance.

    Pros and Cons

    • "The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
    • "The UI looks a little dated and could do with a refresh."
    User
    Vendor
    The reporter and user session details features are valuable.

    What is most valuable?

    Reporter User session details Monitor Citrix user

    How has it helped my organization?

    Logon Timeouts Problems with Citrix Session in History View

    What needs improvement?

    Citrix XenApp

    For how long have I used the solution?

    I have used it for 60 days.

    What was my experience with deployment of the solution?

    We have not encountered any deployment issues. All works fine.

    What do I think about the stability of the solution?

    We have not encountered any stability issues.

    How are customer service and technical support?

    Excellent level of support.

    Which solution did I use previously and why did I switch?

    We did not previously use a different solution.

    What was our ROI?

    Optimizing the user experience.

    What's my experience with pricing, setup

    Consultant at a consultancy with 51-200 employees
    Consultant
    It provides in-depth Citrix stack visibility.

    Pros and Cons

    • "Single pane of glass to review status of the full environment."
    • "Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."

    What other advice do I have?

    If you want directions and can work a compass, then buy a compass. Otherwise, get a GPS and throw away the map book!! Go eG Enterprise!
    Solution Architect at a tech services company with 51-200 employees
    Consultant
    If you are in web apps business or your company expands several countries this might be very handy even for a Citrix environment alone.
    Originally posted at https://www.robbeekmans.net/uncategorized/eg-innovations-citrix-improvements/ eG Innovations – Citrix improvements Boy have I been overdue with this blog, I’m sure it is over a month that I gotten the information about an upcoming change with eG Enterprise. At first I couldn’t share the information, NDA and so on, but after that ship sailed I kind got busy with other things… Today I got a question about eG and possibilities there, so I logged on and bam I got hit in the face with the new features… So here it is the long long over due article about eG innovations. eG Innovations First a quick introduction for those not familiar with eG. eG Innovations brings to the market a end-to-end monitoring product. Their solutions shows severity of…
    Consultant at a tech services company with 51-200 employees
    Consultant
    ​End-to-end performance monitoring, diagnosis and reporting tool for virtualized application infrastructures
    I have used eG Enterprise from eG Innovations in a few projects recently. Found it to be very easy to use. Set up is real easy - predefined models made my job very simple. Very deep visibility particularly into the Citrix application suite. The tool has a lot of breadth - it monitors all your typical enterprise applications (web, databases, java, email, etc.). Also can monitor virtual platforms.  I found the reporting capabilities of the tool very useful - particularly when I had to present reports to my customer demonstrating where problems had happened in the past. Overall, recommend this to any consultant or enterprise looking for a simple and elegant monitoring tool. http://www.eginnovations.com
    Solution Architect at a tech services company with 51-200 employees
    Consultant
    Mobile version will allow us to drill down to any metric or measurement as you would be able to in the real system. Now we just have to implement end to end monitoring to be able to use this tool.
    In my last review I wrote about the new version of eG Enteprise emerging at VMworld. Since then the folks at eG Innovations haven't been doing nothing. One thing they did was release a mobile app to take your monitoring with you.  In a world where our office is the world we need access to our data in different ways, our users rely on a highly available environment and they don't care if you are in New York, London or Amsterdam. With the eG app you can monitor your environment from just there and take action when required. Read about what I think about the mobile app.. Mobile app So lets assume you are a Citrix administrator and you're dying to know, all day long, what the launch time is for your end users. First install the eG App on your iOS or Android device... Google App store…
    Solution Architect at a tech services company with 51-200 employees
    Consultant
    eG Enterprise version 6 coming out at VMworld - a preview
    Okay for who is unfamiliar with eG Innovations a quick introduction, eG innovations is focused on a intelligent performance management solution. Their solution offers an end-to-end monitoring solution for virtual, cloud and physical environments. Their layered structure gives a fast and clear view on what is going on. New look So let's take a look at the new look of eG Innovations. I know they have been working hard on this for a while and I was pleasantly surprised when they showed it to me. Let's just jump in straight away and show you the new main interface. You will see this dashboard when you log on. It's a fresh and clear dashboard for me, much better than the old one. At the top of the dashboard you see the different health status of your environment. The big…