Technical support is very responsive. If there's a critical issue they connect directly to you so on the same day and do their best to solve it. In the case there needs to be some development or escalation they'll do it on the same day.

The technical support is very responsive and clear. The team is available 24/7. The support persons are quite helpful. However, we don't need the technical support because it's a very clear tool with minimal problems.

The technical support for eG Enterprise is perfect. Just drop an email to the consultants working with you, and you'll get an immediate response.

Here in Brazil, we speak Portuguese, however, they do not have a local employee here. We must talk in English. For some reason, some customers do not want to speak a different language. However, in terms of technical knowledge, they are very knowledgeable.

The support is fantastic. It is one of the best supports for a product that we have as an outside product.  

The support staff has never been a problem. We have always had top-notch people which have helped us with every piece of the implementation and design. 

I think the support for eG is quite good because they have direct support. Rather than getting support from local distributors, the principal is the model of support.

Many times, I hear that they are their own engineer or their own tech person saying, "Oh, he should not have done that." About another engineer. Obviously, there is more than one way to do things. Then, there were a few occasions that they undid what the previous engineer did. 

A few times, it's about finding the right person who knows the answer. 

I would rate them as a six out of 10.

Customer Service:

Customer service is very fast and efficient.

Technical Support:

Technical service is very fast and efficient.

Their tech support people were awesome; they got us up and running in about a day.

I've called them many times over the years. They're some of the smartest guys I know in the business; a lot of respect for them. I know the owner. I've met him, Srinivas. He was a former scientist with HPE. He's co-authored something like 14 patents. Their head of technology support, Bala, I've met in person several times. These guys were all around the core of the company when it started.

Since then, I don't frequently talk to them in person anymore because the company has grown, but the staff that they've brought in have been very, very good. The guys are very intelligent. Never had an issue with them not knowing what to do.

Customer Service:

Customer service and support are superb.

Technical Support:

Customer service and support are superb.

I have not yet needed to call tech support.

I would give their tech support a four or five out of 10, because the problem is their tech support is in India. Sometimes it takes time to get back to you and explain the issue. We usually speak with the second tier support.

Customer Service:

Customer service is fantastic!! They are very responsive and always follow up to ensure a solution has been provided.

Technical Support:

eG seem to take ownership of any raised issue, even if it is not on their side. They will assist and escalate internally to get the correct level of technical support for the individual call.

Excellent level of support.

Customer Service:

It is the best customer service that I have ever used, They always respond in a few minutes.

Technical Support:

Very high.

The support we get from eG Innovations is truly outstanding. They understand our environment, what we are using the product for, and our situation. They have always responded quickly, and provide the right assistance when needed. We have asked odd requests and they have always come through for us, cutting down our workload. I can’t praise them enough.