We're just a customer.

If the solution is right for a company depends on the environment and if your environment is very complex, like the one we have with many security items. You need to test everything before buying it actually.

From the almost six months of doing many POCs on other tools to find a good one for us, I noticed that 95% of these tools are using the same technology and same behavior, however, you need to know your business requirements to decide which would work best for you. If you need just to decide based on the fancy interface you have, you will pay a lot of money for this. However, if you need just to get the value of the technical team and then you present it in any way you need it, this product would be better for you.

I'd rate the solution at an eight out of ten overall.

Overall, I rate eG Enterprise an eight out of ten.

I recommend the product to others. People wanting to use the tool must compare it with other solutions. The correlation is very clear. The response time is very quick for analyzing and detecting any issues. The tool does not require any additional training. Overall, I rate the solution a nine out of ten.

My company is trying to increase the usage of eG Enterprise to cover the current IES platform, and my company is working directly with the vendor to add the features related to OpenShift. Once that's covered, it'll be fine.

My advice to others looking into implementing eG Enterprise, or any application performance tool, is that the main thing would be to know the requirements you are looking for because any requirements you add will make a difference in cost. For example, if you need to compare Dynatrace and AppDynamics with eG Enterprise, they are better, but the cost is a huge factor. You need to know your requirements, particularly your business requirements, and then compare apples to apples.

My rating for eG Enterprise is eight out of ten.

I'd advise new users to compare the benefit that they are getting from a high-cost product. The benefits that eG Enterprise can give are worth the price tag. It's not a low cost, however, it is a fair price. 

I'd rate the solution eight out of ten. I wish they had a bigger presence here in Brazil.

Absolutely choose it. It is a great company. They are always available. Even the top people in the company are always willing to answer your questions, even the CEO. I have met him several times, and he is very responsive and open to suggestions.

I rate eG Enterprise a seven out of ten. One of the benefits of choosing eG is that they have complete full-stack monitoring, from network to servers and applications.

I would recommend eG Enterprise to others, especially if they don't have the big budget for Dynatrace, New Relic, or AppDynamics. eG is an alternative with some limitations in terms of the APM capabilities, but they have advantages full-stack-wise. 

I would not buy this product again knowing what I know now. It takes too much time and it is still not where it used to be. It does not have advanced monitoring, but the graphical interface is very nice. We are not a very large environment, and we spent a good amount of money on this, and it did not provide the value that I thought. It does a lot of basic stuff, which it has not been helpful to us. Also, their product requires a lot of attention.

Two things were hindrances in getting this product implemented right away:

• The complicated back-end
• The tech support not understanding customer questions.

I recommend that you choose the eG Manager solution! Buy it now!

To get the value out of eG, you have to embrace it fully, from end to end, and you have to abide by or deal with the alerts or the alarms as they arise. eG forces you to become a better search provider, or maintain a higher level of quality within your platform, or within your IT.

Because it gives you visibility that you can't have without it, you're able to see problems much more clearly, sometimes before they affect users. And the worst thing you can do with any alerting software or monitoring software: when something goes red, don't ignore it. Deal with the alarms and alerts as they arise and strive for the "three nines" or the "four nines" of normal performance.

It delivers a huge amount of value and most people don't understand that. The people that haven't done the research or tried another product, like we have, don't get it.

Your choices, as a customer or consumer, would be the low-end stuff for a few hundred dollars - and you get very limited output. Or you spend half a million dollars on the product, just on licensing, and maybe another $250,000 on consulting fees to implement it, and you'd be left with a product that's still not as good as eG.

You can implement eG for probably $50,000, $60,000, depending on the size of your infrastructure. And it's all about value. It's all about bang for your buck. It delivers at a much higher level for the money than anything else out there. It has for a long time.

I would say that you need a good amount of time to implement the product, so just be patient.

I would give it about a seven out of 10 because of the complexity of making changes, the complexity of setting up, and non-intuitive menus and links.

There are a lot of valuable features.

If you want directions and can work a compass, then buy a compass. Otherwise, get a GPS and throw away the map book!! Go eG Enterprise!

After trying many products with little satisfaction, we can finally say that we have found the best product on the market to monitor Citrix environments.

This is the only product that can give total visibility of the entire infrastructure supporting a Citrix environment, from storage and hypervisor via the Active Directory (AD) to getting to the detail of the individual user's session.
We were then very surprised to check the depth and effectiveness of information related to other environments, such as SQL, Oracle databases, or storage (like NetApp).

It has very powerful, real-time dashboards and extensive reporting available.

It is very sturdy and reliable.

We are currently upgrading all managers to 6.2.