eG Enterprise Room for Improvement

HK
Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees

The solution needs to enhance the management dashboards. They have small dashboards. You can do small customizations on it, however, when you have business requirements that require executive dashboards it will cost us too much. They need to do a development like this. 

We are looking to have tenure-based services covered in eG. They promised us this in the future.

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Rob Croxford - PeerSpot reviewer
Manager - Storage Resource Management at BCX

eG Enterprise should include improvements in the IPM space. The solution should improve on the security side and include some more API integrations into wider application platforms.

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AA
CTO at TOSB

The integration must be improved.

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HK
Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees

In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us.

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AndersonLeandrine - PeerSpot reviewer
Pre Sales Analyst at CLM

I joined in some conversations here in Brazil. Some people were asking about the Kubernetes, so I didn't find the eG Enterprise implemented in the Kubernetes, in this technical way. 

In terms of sales or market perspective, they must invest in Latin America with professionals with a more marked presence. 

We'd like licensing to be a bit different. We'd like to, instead of buying the product, buy the solution as a service on the cloud. While they have the eG Enterprise on the cloud, it is not set up as a service. 

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it_user770535 - PeerSpot reviewer
remote access engineering at a energy/utilities company with 10,001+ employees

Their dashboards could use some improvement. The ability to customize them a bit more. Sometimes, you can't get certain features or things that you want in the dashboard, because they do not exist yet. It's a small piece, but that is one piece that could use improvement. 

The dashboards are user-friendly, but you are limited in what you can put on them. So if they could be more customizable, they would be a bit better, but I love the dashboards. In fact, I have lots of people using the dashboards.

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OK
Consultant at a tech services company with 1,001-5,000 employees

eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring. 

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AR
Senior Systems Engineer at a financial services firm with 1,001-5,000 employees

It is not easy to configure. It is user-friendly to be used, but to have it configured, you need their help. I can't do it. I can manage it. I know what to do with it, because I am already in there. However, a person who occasionally uses it, I don't think he could use it the same way. 

It is user-friendly in two ways. There is user-friendly that uses it, then there is the configuration portion of the application. Sometimes we get an alert, but we do not need these alerts. So you need to go in the environment, and configure the application and tell it to ignore those alerts. That portion is not easy to do. 

Back-end configuration is not easy to implement.

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it_user703986 - PeerSpot reviewer
IT Infrastructure Manager at GSF

I would like to see improvements in the alarm display console. To date, you must click on an alarm to see all of the associated alarms for an element type. This was as simple and statistical as visualization, if all the alarms were visible without having to click on them.

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RS
CEO at a tech services company with 1-10 employees

I've been working with them a long time and the ones that I've asked for, they've done.

It'd be nice if the price was lower. That would be an improvement.

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it_user687858 - PeerSpot reviewer
Technical Director at a tech services company with 1-10 employees

The UI looks a little dated and could do with a refresh.

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it_user790458 - PeerSpot reviewer
Senior Systems Engineer at a legal firm with 501-1,000 employees

One thing that I don't like about eG is like the interface. It's not really that user-friendly to make a change, or to navigate through. It's just not intuitive, in my opinion.

I think the biggest thing would be to make it easier for an admin to go in and make changes. Specifically when there's an alert, to be able to drill through more easily than the way you do it now. For example, when you're looking at something in the interface, the ability to move on to the next item, you can't do it through a right-click, or it's not easy to find how to get to the next step. You have to just know where things are. There are no links to things intuitively.

Specifically, I would say, they need to completely change the look and feel. That's the main thing. The product, for the most part, works. But dashboards are difficult to create, and not so useful. So, look and feel, and then dashboards. And easier to set up. Easier to navigate. 

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it_user770532 - PeerSpot reviewer
Sr. Systems Programmer

The interface could be improved as it is not real intuitive. It is not user-friendly. The interface, you have to get used to it. It takes awhile to get used to their interface and their administration panels.

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it_user553338 - PeerSpot reviewer
Consultant at a consultancy with 51-200 employees

Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap.

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it_user649290 - PeerSpot reviewer
Works
  • Citrix XenApp
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it_user765348 - PeerSpot reviewer
System Architect at a tech services company

Needs to improve the networking monitor capabilities.

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it_user758241 - PeerSpot reviewer
Expert Technical Support Consultant at a tech company with 5,001-10,000 employees

I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky.

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Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2024
Find out what your peers are saying about eg Innovations, Dynatrace, AppDynamics and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
765,386 professionals have used our research since 2012.