We publish more than 140 business services to the whole Kingdom of Saudi Arabia. We need to monitor the behavior of service from the customer's perspective which is called real user monitoring. This solution gives us visibility on that. In the same tool, there's another part for diagnostics where we can drill down to the code level and find issues with the code or the data to see, for example, web services code. 

I use the solution for database monitoring. I have asked my team to use the tool for network-related use cases.

eG Enterprise is very suitable for my challenges in terms of ease of implementation and ease of data collection. There's also an ease of understanding the output. It's a technical solution designed to manage. That's it.

Our primary use case of eG Enterprise is troubleshooting and root cause analysis for application performance monitoring. We have one customer using eG right now. 

This solution is deployed on-premise. 

We use it to monitor all of our Windows platforms and servers.