The visibility and the ability to monitor user behavior are very useful to us. So is the fact that we have diagnostic capabilities. We divided the usage of these two parts - one for our business team and one for our support team where they can see the availability, performance, and application or service updates from a customer perspective. 

We appreciate that the team can understand the issue from our application, database, code, data integration, et cetera. 

We like that two different teams can use it and it fits each of their individual needs. 

Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us.

The initial setup is pretty simple. 

The solution can scale.

Technical support has been great.

eG Enterprise has a single pane of glass for observability and monitoring. It incorporates the ICT stack, all the layers in the stack, the database, the application, and the user experience. eG Enterprise provides very rich reporting.

The product is simple to use. It gives us a clear view of the issues. The dashboard is very clear.

What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics.

The product makes data collection easy. 

It's simple to set up.

The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After some minutes I can get some valuable insights to make decisions.

It offers good pricing.

You can scale the product.

The stability is good.

Technical support, though in English, is helpful. 

The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers.

Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities. 

The visibility across the entire Citrix environment. It is important is because to identify issues which users are experiencing and resolve them before those users are impacted. 

The GUI is nicer than all the other graphical interfaces out there.

EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console. The configuration of the supervision is very simple.

The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time.

The fact that it's end-to-end monitoring; it goes across all seven layers of OSI model, so the physical transport, the hardware layer, and the application layer and everything in between. That's very important to us, giving us visibility across all hardware and all applications.

The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance.

The ability to diagnose issues directly from the alert screen is very valuable because it quickly leads to the root cause of performance issues.

The Exchange monitoring module. It gives good insight into inside of what's going on with Exchange.

Its ability to monitor failures and to restart a Windows service when it fails. 

• Single pane of glass to review status of the full environment.
• In-depth visibility into the Citrix stack
• Overall end-to-end service.

• Reporter
• User session details
• Monitor
• Citrix user

Enormous capability to monitor Citrix environments.

The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations. For the most part, we can have a new test in place reporting data in as little as 10 minutes, depending on its complexity.