Eggplant Functional Customer Service and Technical Support

Karsten Rackwitz
Teamleader Test Software at a healthcare company with 501-1,000 employees
The support is good. I would rate the technical support between an eight to nine out of 10. View full review »
DanielWildermuth
Testing Tools Expert at Helvetia Versicherungen
Technical support has really been very good. View full review »
Charles Netshivhera
Integration Specialist at ABSA
I would rate technical support at three out of five. I don't think they have enough coverage for support. The issues take too long to be resolved. There are also relational issues, location issues, or geolocation issues. For example, in my case, when the support person is in America the response will be the day after the ticket was originally issued. It's too slow of a response because the response team is in America. View full review »
Find out what your peers are saying about Eggplant, SeleniumHQ, SmartBear and others in Functional Testing Tools. Updated: May 2020.
417,925 professionals have used our research since 2012.
Tstlead67
Test lead/Senior Mobile Automation QA at a non-tech company with 51-200 employees
We were in contact with technical support and we found them to be very helpful. They have good knowledge. It is just the product that we are not happy with, and do not feel that it is suitable for our industry. View full review »
Find out what your peers are saying about Eggplant, SeleniumHQ, SmartBear and others in Functional Testing Tools. Updated: May 2020.
417,925 professionals have used our research since 2012.