ELK Elasticsearch Customer Service and Technical Support

reviewer796698
Manager at a tech services company with 11-50 employees
We do not yet currently use a full technical support plan. We are not really using the product extensively enough to warrant that expenditure. Up until now, our use has been light and the product is not heavily burdened. It has been performing as expected. When we upscale usage we will probably engage with a paid support plan. View full review »
Nikita Kutsepalov
System Analyst at S7
If we discuss technical support from the vendor, it's the first line of support and we don't need very quick response times in the first support line. If we discuss the second line of support, it must be conducted very quickly. About technical support from the vendor, it's not fast. It's normal. View full review »
DAVIDEVANS
Cyber Security Professional at Defensive Cyber Security Center Germany
I'm very satisfied with the technical support and would rate it highly. Sometimes there are issues because we are overseas and there is a six hour time difference which creates a lag. It's hard to get around that but they're very responsive. View full review »
Learn what your peers think about ELK Elasticsearch. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.
reviewer844839
Data Scientist at a tech vendor with 51-200 employees
I haven't needed to contact technical support. The forums are pretty good and most of the things that I need to ask are already answered so no need for support. The documentation and forums were enough. View full review »
Consultant2345
Murex Consultant at a tech services company
I follow their forum and blogs, and I have also asked questions directly to their technical department. I would say that support is moderate. It is not very good or very bad, but in between. View full review »
Bogdan Tsegelnik
Engineer at IT Specialist LLC
I rely on the community for technical support. View full review »
Learn what your peers think about ELK Elasticsearch. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.