EMC Data Domain Room for Improvement

MohamedDakn
General Manager responsible for IT Infrastructure and Operations at a financial services firm with 10,001+ employees
Spanning the time I worked with EMC Data Domain, I had no issues that suggested to me that it needed improvement. It was working fine, and anything I wanted to do with Data Domain, I could do it. So I had no idea that it might have needed improvement. That is just thinking from a technical perspective as a user. It did what it needed to do for backup. In hindsight, I am aware that there is a feature that does not exist in Data Domain related to the security of the product and the data. A friend who works in another organization had a problem when his organization was infected with ransomware. The ransomware locked up the data in the Data Domain and disrupted the data system asking for something in return or it would delete all the data. The ransom was not submitted and the hack successfully deleted all the data. This is a big concern and no small issue where data is critical. So I believe security measures are not strict enough in Data Domain. I would like to see something in place for better security. In addition to this — which is related to security as well — there are regulations from the central bank that mandates that we need to keep backup copies that are not connected to the network. They must be completely isolated from the network. Data Domain does not have any arrangements to satisfy this requirement. For compliance, we need to use a secondary solution. The only other issue is that the prices seem high in comparison to other products and they should consider restructuring their pricing plans. View full review »
Ghayur Abbas
Manager Networks & Messaging Systems at TCS
Dell EMC Data Domain needs to have better compatibility between NetWorker and the hardware. NetWorker is not as good as the other products which are currently on the market like Backup Exec. NetWorker is not as feature-rich as other products. On the hardware, there is no issue but the need for improvement is always there. They need to improve the NetWorker software. View full review »
Jayson Martin
Data Storage Manager at a insurance company with 5,001-10,000 employees
There are several things that can be improved with this product even though it is not bad. The biggest concern for us is the licensing model. In terms of feature capability, there are too many separate modular features that require licensing. I would like to see a Data Domain license for one cost that contains what we need to utilize the product to its full capability. I don't like the idea of having to worry about buying another license to do something else and add functionality. So I am suggesting that it would be good if they made the product more integrated and adaptable. If I choose not to use only EMC products, it should allow me to make whatever integration I choose to do with ease. It is not so easy to do this. The technical support after the initial deployment and having the service account manager on site was not so good. They should have better means of support while you are using the product to encourage success with the product and that you remain a customer. View full review »
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Adams Rasheed
Information Technology Manager at a energy/utilities company with 1,001-5,000 employees
With very minimal cost implications, we would want to have a real-time online backup solution. It would be perfect to see EMC include real-time online backup option to significantly reduce RPO, if possible 0. Currently, backup is scheduled at intervals. One other important feature to add to Networker is bare metal restore. View full review »
Abdelrahman Mohamed
Senior Sales Engineer at a tech services company
The pricing should be adjusted. Customers continuously talk about the price. They know it is a good solution and they really need the type of storage the solution offers, but it costs somewhere around $100,000 and up for enterprises. It's not cheap, but it's very important for data vendors. My customers are banks and petroleum sectors, so they need the backup and archiving systems. They can't leave a data center without it, even if the cost is high. View full review »
Chris Childerhose
Solutions Engineer at ThinkON
The processing capabilities I believe could be improved, however, we have an older unit DD670 and newer units may have already improved upon this. View full review »
Sajid Khan
Oracle Application DBA at social insurance organizaton
The solution needs to improve its platform, especially backup features like DB2 and other system backups. They should reduce the CPC cost to customers. The product is becoming very expensive. In the next release, EMC should support stable level listings at restoration and stable space level in the database. Sometimes if I want to take the stable level restoration, EMC is not available. Only this one part is lacking in the current version. View full review »
Ashraf Ali
Senior Software Support Engineer at a tech services company with 201-500 employees
We have had deduplication and replication issues. When we used another backup software we noticed that it didn't have the same issues. Our customers would like to enhanced deduplication and compression features with Veeam software. View full review »
ITKoo67
IT Coordinator at a insurance company with 1-10 employees
The pricing could be better but it's still not too expensive. We haven't used the solution for long enough to really know what might be useful in a new release. We haven't used the full functionality yet and I'm not sure if all the functions are working as expected. We are using it, but it's not fully implemented. View full review »
Kenneth Etsula
Technical Manager at a tech services company with 11-50 employees
The firmware upgrades could be simplified. I'm in the process of struggling to upgrade right now. The dashboard could be more interactive. View full review »
Asem Hamamdi
Senior Data Center Admin at a comms service provider with 501-1,000 employees
The solution needs a better cloud version. We need a solution that has a better understanding of the cloud. The pricing model needs to be improved. View full review »
Storemgr67
Storage Manager at a financial services firm with 10,001+ employees
I would like them to improve on the short backup window as it would make my organization even more efficient. View full review »
SystemCoc204
System Consultant at ONYXES
The solution could adjust the size of the discs. The processor or the cache on the Data Domain could be better. View full review »
Find out what your peers are saying about Dell EMC, Hewlett Packard Enterprise, Veritas and others in Deduplication Software. Updated: October 2019.
377,029 professionals have used our research since 2012.
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