EMC Elastic Cloud Storage Customer Service and Technical Support

System Engineer at a tech services company with 11-50 employees
Generally speaking, there have been some issues with support because Dell and EMC are still in the merging stage. Sometimes, after you find a solution to the problem you are trying to solve, the web page changes because they are still in the process of integrating everything. As a result, sometimes you spend a long time searching for the information that you need to resolve issues. Another issue with technical support, in particular when it is being handled from India, is the difference in time. If you want to set up a Webex meeting with somebody from technical support then it is often not possible because of the difference in time. View full review »
Mac Wang
Project Manager
Their response is quick. We just email or telephone to contact their support center. Dell EMC has local service in China so the response is very quick. View full review »
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