We receive good technical support services from Dell whenever we create a ticket.

I contacted the customer service and support team and found that they were great with ECS. However, when it came to PPDM, the experience was not as good due to its complex multiple layers. It required going through multiple people to determine responsibility for each part. This complexity was partly due to the split between Dell and EMC, which caused some issues initially, but they gradually resolved it over time.

Dell support is very good.

The support is excellent. The remote team is proactive.

Dell's technical support team is good.

The support from Dell ECS is better than NetApp.

I rate the support from Dell ECS a nine out of ten.

I presume that the product's technical support works since I haven't heard anything bad about them.

Technical support is good. 

So far, the technical support for Dell ECS has been good.

It's been working fine and therefore we haven't used technical support that much. We use it when we expand the system with more notes, and for the GEODrive. We might have some questions about that, however, overall it's been pretty good and problem-free.

Technical support of Dell EMC ECS is fine as long as you are paying your licensing for both software and hardware. If you are paying for higher level support you will receive higher level support.

Dell has a very poor support channel in Taiwan. They sell the models directly to our enterprise customers. They don't have a very good vendor support system. 

We need to start it ourselves, then we can provide it to our enterprise customers.

I have no experience with the support. So I don’t want to rate it.

Their response is quick. We just email or telephone to contact their support center. Dell EMC has local service in China so the response is very quick.

I have contacted technical support several times. I am satisfied with them.

The technical support is good.

We have had a few issues but the support has been very good.

I have not had occasion to contact technical support. 

I have always found Dell very helpful.

Generally speaking, there have been some issues with support because Dell and EMC are still in the merging stage. Sometimes, after you find a solution to the problem you are trying to solve, the web page changes because they are still in the process of integrating everything. As a result, sometimes you spend a long time searching for the information that you need to resolve issues.

Another issue with technical support, in particular when it is being handled from India, is the difference in time. If you want to set up a Webex meeting with somebody from technical support then it is often not possible because of the difference in time.

The tool's support is good.