EMC NetWorker Customer Service and Technical Support

EduardPetruf
Backup & Storage administrator at a tech services company with 10,001+ employees
This is difficult question. Honestly, EMC NetWorker technical support is not very helpful for me, because I have much more experience with it than the engineers who are initially assigned to an issue. I have to wait till my service request is moved to a higher level of support and, often, by the time that happens, I have fixed many service requests by myself. On the other hand, EMC engineers are friendly and try to help as much as possible, so if you are not an experienced customer they can search in knowledge database for your issue and fix it via a WebEx session. This can be done over a live chat session or via a regular service request. You can enable notifications (at the EMC support page) for security and technical alerts as well, so you will be informed about any big issues quickly. View full review »
SySA43dmin
System Administrator with 1-10 employees
We have used them, but we need to renew the service. View full review »
SrInfrasfa5f
Sr. Infrastructure Architect at a insurance company with 10,001+ employees
Over the years, it’s been up and down. For this latest version, I would suggest that it’s average, with not a large number of EMC specialists understanding how all the latest features in the product are supposed to work. View full review »
Bolaji Olaloku
Enterprise Backup Administrator at a financial services firm with 501-1,000 employees
The response time of the tech support is swift. The support is fantastic. View full review »
Information Systems
System Network Administrator at a healthcare company with 51-200 employees
A seven out of 10. We must engage a reseller who supports it. They also are having difficulty troubleshooting it. View full review »
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