Dell VPLEX Customer Service and Support

Sayed Zuber - PeerSpot reviewer
Sr. Storage And Backup Engineer at OMNIdata Trading, Lda.

I rate Dell support eight out of 10. 

View full review »
RW
Senior System Engineer at Unilab Systemhaus GmbH

Dell's technical support is good overall, but it depends on the person you get for assistance.

View full review »
SD
Expert Stockage at a comms service provider with 10,001+ employees

We are absolutely satisfied with Dell's technical support. They're probably one of the best. If I had to rank technical support, in first-place would be Dell EMC, second-place would be Huawei, and third-place would be HPE. Huawei offers great support in Chinese but not in French.

View full review »
Buyer's Guide
Storage Management
March 2024
Find out what your peers are saying about Dell Technologies, NetApp, Huawei and others in Storage Management. Updated: March 2024.
765,386 professionals have used our research since 2012.
ZM
Information Technology Service Delivery Manager at Sat Microsystem

Dell's technical support is awesome. We received instant support from EMC as long as we had an active contract.

View full review »
KV
Sr Consultant at T-Systems ICT India Pvt. Ltd.
it_user605046 - PeerSpot reviewer
Senior Infrastructure Architect - Storage at a healthcare company with 1,001-5,000 employees

The solution just runs and is very stable. It is only after an issue, such as a site disruption, that we even contact support to validate everything is healthy.

View full review »
AM
Storage and Backups Manager at a tech services company with 1,001-5,000 employees

While we do use a lot of Dell EMC products, there is different support on offer for a lot of them. It's not all the same across the board. However, we don't have any issues with it when we use it.

View full review »
AA
Governor at a government with 1,001-5,000 employees

Over the years, we have been in touch with technical support for upgrades to firmware and other maintenance issues. The support is good, and you don't have to wait long before things get done.

The support is also proactive, where they receive alerts if there are problems detected, and they call us immediately.

View full review »
it_user600753 - PeerSpot reviewer
Technical Team Lead at a tech services company with 501-1,000 employees

The level of technical support is 10/10. Over four years we didn’t encounter any issues with VPLEX technical support.

View full review »
it_user607419 - PeerSpot reviewer
Systems Consultant at a tech company with 1,001-5,000 employees

Technical support is excellent.

View full review »
it_user234567 - PeerSpot reviewer
Senior Systems Engineer - Storage Resource Management at a tech services company with 5,001-10,000 employees

The technical support is very good.

View full review »
it_user607431 - PeerSpot reviewer
Infrastructure Engineer at a tech services company with 10,001+ employees

Technical support is exceptional.

View full review »
it_user607395 - PeerSpot reviewer
Lead Technical Architect, Global Services, Systems Integration, North America at a comms service provider with 10,001+ employees

I was in contact with presales support only, which did a great job.

View full review »
it_user607407 - PeerSpot reviewer
IT Infrastructure analyst at a energy/utilities company with 1,001-5,000 employees

There were delays in solving problems.

View full review »
Buyer's Guide
Storage Management
March 2024
Find out what your peers are saying about Dell Technologies, NetApp, Huawei and others in Storage Management. Updated: March 2024.
765,386 professionals have used our research since 2012.