Dell VPLEX Customer Service and Support
I rate Dell support eight out of 10.
View full review »RW
Reinhard Weber
Senior System Engineer at Unilab Systemhaus GmbH
Dell's technical support is good overall, but it depends on the person you get for assistance.
View full review »SD
reviewer1068204
Expert Stockage at a comms service provider with 10,001+ employees
We are absolutely satisfied with Dell's technical support. They're probably one of the best. If I had to rank technical support, in first-place would be Dell EMC, second-place would be Huawei, and third-place would be HPE. Huawei offers great support in Chinese but not in French.
View full review »Buyer's Guide
Storage Management
March 2024
Find out what your peers are saying about Dell Technologies, NetApp, Huawei and others in Storage Management. Updated: March 2024.
765,386 professionals have used our research since 2012.
ZM
ZakeerMohammed
Information Technology Service Delivery Manager at Sat Microsystem
Dell's technical support is awesome. We received instant support from EMC as long as we had an active contract.
View full review »KV
KrishnamohanVelpuri
Sr Consultant at T-Systems ICT India Pvt. Ltd.
The solution just runs and is very stable. It is only after an issue, such as a site disruption, that we even contact support to validate everything is healthy.
View full review »AM
Armando Carlos Monroy
Storage and Backups Manager at a tech services company with 1,001-5,000 employees
While we do use a lot of Dell EMC products, there is different support on offer for a lot of them. It's not all the same across the board. However, we don't have any issues with it when we use it.
View full review »AA
reviewer1336878
Governor at a government with 1,001-5,000 employees
Over the years, we have been in touch with technical support for upgrades to firmware and other maintenance issues. The support is good, and you don't have to wait long before things get done.
The support is also proactive, where they receive alerts if there are problems detected, and they call us immediately.
View full review »The level of technical support is 10/10. Over four years we didn’t encounter any issues with VPLEX technical support.
View full review »Technical support is excellent.
View full review »The technical support is very good.
View full review »Technical support is exceptional.
View full review »I was in contact with presales support only, which did a great job.
View full review »There were delays in solving problems.
View full review »Buyer's Guide
Storage Management
March 2024
Find out what your peers are saying about Dell Technologies, NetApp, Huawei and others in Storage Management. Updated: March 2024.
765,386 professionals have used our research since 2012.