Before Enigma, we did not have a monitoring system capable of holding data from all of the devices we wanted to monitor. If customers called complaining of an intermittent problem, our techs would have to tell them "We will put you on monitor and look at the data collected after a week or so." Now, we can simply look at the past month of data that has been collected for any customer that calls in with a problem. Each device is polled every 2 minutes. This is a huge improvement and very valuable to our support teams.