Extremely satisfying.

Extremely satisfying.

Entrinsik provides excellent customer service.

Entrinsik provides excellent technical support.

Entrinsik's customer service is excellent. Very prompt responses to issues.

Technical support is very responsive and has been great.

Excellent. Every case I've opened with them, or phone call I have had have been more than helpful. It is clear they care both about my needs as a customer and their product.

Excellent. Each question I've asked, intelligent or not, has been met with the same level of professionalism and expertise. I always feel they will come to some resolution if possible and they do.

They have been great the few times I needed to check with them. I have not had to contact them very often so this also is a testimony to the quality of product that Informer is.

They have been great the few times I needed to check with them. I have not had to contact them very often so this also is a testimony to the quality of product that Informer is.

Good customer service. Even better Community Forum and training services while work this this particular application.

Very Good Technical Support with both on-site and webinar training classes available while work this this particular application.

EXCELLENT - any time we contact support, they are very quick to respond and will stay with the issue until you are satisfied.

Excellent

Excellent

I have not had a need to contact Entrinsik service directly. I do wish that there was a better response to questions raised on the user forum.

I have not had a need to contact Entrinsik support directly. I do wish that there was a better response to questions raised on the user forum.

Have not relied on support yet.

Have not relied on support yet, a colleague reports no problems dealing with support.

Very good customer service.

Very good technical support.

Always available for questions. The blog is very helpful.

Good. I get answers quickly.

The customer service is great any issue is resolved in a timely fashion.

The customer support is excellent, with the knowledge of the product and ability to resolve any issue that we have encountered.

9 out of 10.

9 out of 10.

8/10, I've never had an issue.

9/10, I think the tech team really know their product and offer great support.