We use it for document processing. We have PDF documents, and we need to extract tables from those documents. We use ABBYY FlexiCapture to extract tables.
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RPA Developer/Consultant at a tech services company with 1,001-5,000 employees
Supports on-premises installation and has good OCR engine, support, and scalability
Pros and Cons
- "Its OCR Engine is very successful, and it is the leading OCR Engine. It also has NLP support."
- "Their tutorials are not enough. They can improve the tutorials and maybe add more examples in their tutorials. Currently, if you want to learn ABBYY technology, it is very difficult. There are just a few resources, such as YouTube channels and blogs. There are not many resources for learning ABBYY."
What is our primary use case?
How has it helped my organization?
We are able to extract tables from PDF files. Before ABBYY FlexiCapture, it was done manually. We had to manually input tables into our banking system. We could automate that with FlexiCapture. It is also integrated with RPA. So, FlexiCapture just extracts the information, and RPA takes that information and enters it into the banking system.
What is most valuable?
Its OCR Engine is very successful, and it is the leading OCR Engine. It also has NLP support.
In FlexiLayout Studio, you can create your own variables. It works great for semi-structured documents.
What needs improvement?
Their tutorials are not enough. They can improve the tutorials and maybe add more examples in their tutorials. Currently, if you want to learn ABBYY technology, it is very difficult. There are just a few resources, such as YouTube channels and blogs. There are not many resources for learning ABBYY.
It would be great if they can make a community edition to use ABBYY. Currently, if you want to try ABBYY, you have to contact a salesperson and take a trial license, which is complicated. They should just give a community edition or a free edition with a few features.
Its licensing is very expensive and should be improved.
For how long have I used the solution?
I have been using this solution since 2019.
What do I think about the stability of the solution?
We didn't encounter any crashing. It is stable, but it has some bugs. For example, the PDF quality is very good, and you can read the text easily, but sometimes, ABBYY FlexiCapture reads it incorrectly. It is not very frequent, but it can cause a problem for some of the documents.
For such bugs, we open tickets with ABBYY, and they try to solve the issue. If they are able to solve the issue, they send us the solution, and we apply that. Sometimes, they weren't able to solve it, so they took that ticket to their backlog, and after a new release, they notified us that they have solved a problem in the new release.
What do I think about the scalability of the solution?
We don't have a problem with scalability. In the beginning, our volume of documents was small, but it has increased about 10 times. It works without any problems. If we want to increase its capacity, we put another machine, and it defines a processing station. So, we can increase its capacity easily.
Currently, I am the only one using it in my company. I do all the administration and create new templates. Its maintenance is also done by me.
We plan to increase its usage. At the moment, we are using ABBYY in just one project, but there are upcoming projects that require ABBYY.
How are customer service and technical support?
Their tech support was successful. I would give them a nine or a 10 out of 10.
How was the initial setup?
The deployment process was a little bit tricky for us. We didn't take professionals for the installation or deployment process. We learned how to deploy it from other sources such as YouTube or blogs, and we did it ourselves, but it took about a week to deploy. Now, if I want to deploy it, it will just take one or two days. At that time, we didn't have ABBYY expertise, so we learned how to do it and tried to deploy it. Three people were involved in its installation.
Its maintenance is done by me. It requires some manual effort. For example, for some templates, I do some updates, and there is some manual work. I go to document definitions and remove the other one. I then upload the new one and do some settings.
What was our ROI?
For an operational process, about 40 people were dedicated previously, but now, five people can do the same work by using ABBYY integrated with RPA. It is not just ABBYY; there is also the RPA part. ABBYY is used just for data extraction from PDF files.
What's my experience with pricing, setup cost, and licensing?
Its price is a little bit high and can be lower. Its licensing is very expensive. I don't remember exactly, but for each page, it is about four or seven cents, which is too expensive.
Which other solutions did I evaluate?
Before using ABBYY, we considered many products. We considered Ephesoft and other document processing engines, but ABBYY was the most successful one. There may be other successful vendors, but they don't have very strong support in our region. ABBYY's support is very strong in our region. Other tools also do not provide on-prem installation. They are cloud-based, so we chose ABBYY.
Their sales team was great. They were very helpful, and their technology is great.
What other advice do I have?
If you are looking for an on-prem solution, ABBYY would be better, but if you are looking for a cloud solution, you can use other platforms. Google and Microsoft have great data extraction tools that are cloud-based.
I would rate ABBYY FlexiCapture an eight out of 10. Its licensing price is high, and there are no training materials that you can use easily. There should also be a trial or community version.
Which deployment model are you using for this solution?
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Aug 8, 2021Flag as inappropriate