Their email service and extraction could be better. We get the input via email, and these emails contain different types of documents like Excel, PDF, or they may contain different content in the email body. Due to this variation, sometimes the email service crashes, and emails aren't redirected to Ephesoft Transact. 

Ephesoft has provided us with new hotfixes. Whatever flaws we found in the 2019.2 version, they have already updated it in the new version, 20.1.05, and it's already released. Drawbacks like not capturing the handwritten fields are now sorted.

The configuration can be a bit much.

The AML engine part could be better. It's not easy to train. It's not so easy to train the system. If it's not trained, the accuracy will be off. They need to improve data quality. They need to start from scratch with the AML. 

They need to add on the document processing tool. It's getting there; it just need to be expanded. 

I haven't used the reporting too much. However, it would be helpful to have it more robust.

The solution does require a lot of RAM. 

Transact could be improved by removing Java and making its pricing more accessible for smaller customers.