The product is designed to work with discrete manufactures and it does this very well.   It will work with process manufacturing to some extent (if you can manage it as discrete units).  Epicor often sells the financial modules to Service companies. Some of the other operational modules are equally applicable to other service businesses.

The software is highly capable, but the improvements companies get from Epicor varies from organization to organization.   It really depends on how the organization embraces the new system (you get what you put into it).  Companies get results with ERP's do so because they put the work in to configure the software to align with how they do business (both in breadth and depth).   Part of this work involves examining/changing business processes to fit how the software works best.   It is worth noting that ERP is a continuous process - it has to be updated as your business evolves.

The biggest differentiator that determines how successful an organization is with ERP tends to be how an organization prepares for ERP - and it is also one of the most important factors in determining how much the project will ultimately cost.  If the company has a decent project manager, team members who are reasonably current in their fields (to be managed by the ERP), and the team members have some experience with ERP implementations, the results are often fantastic.   If the company goes into the project with the idea that the software is going to automagically solve all their problems, it usually does not go all that well.   The challenge is that it is very easy to fall into this trap - most companies I have worked with had varying degrees of unrealistic expectations.   

Typical tier 2 products are focused on discrete manufacturing.  Although Epicor out of the box is built for discrete manufacturing, certain partners have managed to configure  Epicor to handle process manufacturing requirements using Epicor built in tools.  There are some unique features especially in the production process control involving the use of a manufacturing order or job.  Using the base to achieve the tracking of material and labor/overheads consumption and usage,  the manner of entering this information is handled differently using custom screens and in some instance using IoT to obtain the information from the production floor. Some of the industries that it managed to handle are glove manufacturing ,  codom and plastic films manufacturing processes.  

It has helped control operations in our Storage and Distribution Center, including processes such as

• Product reception
• Inventory
• Quality and inspection management
• Shipping
• General ledger
• Invoicing

The solution allowed us to fulfill most of the SME market needs, especially when we were looking for discrete manufacturing.

It allowed us to organize our inventory more clearly.

Real-time results make for faster decision making, but not as fast as we want due to internal processes.