Implementing the product will be much easier if we get our data and processes right. Overall, I rate the solution a seven out of ten.

I noticed that using Epicor in the medical device market involves several unique criteria, such as feasibility and locating devices with specific software installed to update the software when necessary for critical reasons. Therefore, the main purpose of the micro ten is to educate users and explain the implementation of Epicor features to meet the requirements of the medical device industry.

The medical device field is quite complex. It requires specific knowledge and expertise, particularly regarding scalability and other factors. Thus, a suggested step would be to involve individuals familiar with the software to ensure its successful operation. Once it's functioning, I assume it works very well, especially within a market like this. I cannot make a conclusive judgment because my interest lies in observing this medical device industry since I primarily work with small manufacturers. I seek a solution that caters to the needs of my own company. I currently use an open ERP, an open-source solution, and I have been satisfied. However, since I operate within my own company with a team of 10 software specialists, we can easily use open-source software and modify its code. I rate the overall solution a five out of ten.

Epicor is an excellent ERP.  The software is very flexible, but always remember that just because you can do it, does not mean you should.   

There are a lot of different tools for reporting.   Understand what information you want to system to report upfront and use that to help you chose what you need.

Try to lock in pricing for the first couple of years.   It is really difficult for companies to determine everything they need upfront.   This is especially important if you intend to go live on the basics first and then expand to other functionality.  Epicor does not allow you to return software.

Do not forget to include in your budget any new employees you will need to hire to support your new ERP.   It is very common for companies to hire someone the write reports.  Many firms also hire business analysts and support personnel.

I would recommend Epicor ERP to other users.

Overall, I rate Epicor ERP a seven out of ten.

Epicor doesn't have a good story to tell when it comes to the cloud in this region. I am in Malaysia, and, in South East Asia, Epicor still pushes the on-prem solution rather than the cloud solution. That's mainly due also to the fact that it's still very client server-based, rather than web interface or web UI-based.

When considering using and implementing the solution with clients, we help extend a typical ERP with things like robotic process automation or putting a low-code/no-code platform to fully digitize the whole process. In the ERP system, there's still a paper trail going on in most companies, and we don't ever really fully digitize. To me, it's important to look at tools that can extend the whole digital footprint, rather than to just look at a bare ERP system, due to the fact that that's enough. That would be something a new user should keep in mind.

They need to use AI and machine learning in an ERP product in order to enhance it. I don't see very much going on in Epicor. However, I've seen Microsoft do a lot of stuff with their product. Another way to say this is you need to look around and see what other vendors out there can offer and if that is more than what you are getting out of your ERP system. This may not suit everyone's needs.

I'd rate the solution at a six out of ten.

The solution is maintained by the users. There are no system admin-specific needs that I'm aware of.

The largest element of the success of any project similar to this is change management related to executives supporting the team that has to implement it. If the executive team isn't supporting them, it's going to be difficult. It doesn't matter which system you choose.

I rate Epicor ERP a nine out of ten.

Individuals need to review their processes and match them with the proper tool. I believe that is the key to a good implementation in any ERP tool. I would rate Epicor ERP a ten out of ten.

It's a really good choice for mid-market companies, companies with simple processes and/or companies at a start-up phase. Do a thorough evaluation of the company or consultants that are going to do the implementation, and try to keep your processes simple. Do the certification for the EPICOR customization programming languages as well.

Be careful with the definition of "measure units". Always make a backup of the company with a full data set and no transactions before you start the pilot phase.

They have recently updated some features.

I rate Epicor ERP an eight out of ten.

Make sure you know exactly what you want and hire someone to set it up for you. Don't be cheap.