I have worked with SAP A1, some proprietary software, and some small ERP systems. SAP is a bit more complex. Compared to SAP, Epicor has an easy configuration. With SAP, we have to do a good number of setups before we can set the requirements. We need to get many people to update things before we can get it to work properly. For Epicor, we can do the bare minimum. It still works. If we need more results, we need to input more parameters. It’s not complex. The operations and the logic are fundamentally different. SAP has a better user interface. It provides its own Workbench. Epicor is not as advanced as S/4HANA. Microsoft Dynamics 365 provides good presentations.

The most common product switched from is either a Sage product or an older version of Epicor.   It is not unusual for companies to acquire Epicor as their first "real" ERP.   

The switch almost always comes about because management needs information to run the business and needs it on a timely basis.   For example, it is not uncommon for companies to report that it takes weeks to close books or that they are unable to determine profitability for a particular line of business.

We used a different solution and we switched because the previous solution was completely for small business.

The reason we switched solutions is because our previous solution was an old technology.

No previous solution used.

We previously used Gas Business System, and changed to Epicor 9, which provides real-time reporting.