Epicor ERP Overview

What is Epicor ERP?
Epicor Cloud ERP is a comprehensive SaaS ERP system that has been developed from our next generation ERP solution. SaaS ERP from Epicor leverages core functionality that has been in use and proven at thousands of job businesses over the past 25 years. Epicor combines broad functionality into a complete end-to-end on-demand ERP system. You are provided everything you need to manage your opportunities, orders, and operations in one integrated SaaS ERP System.

Epicor ERP is also known as Epicor SaaS ERP.

Buyer's Guide

Download the ERP Buyer's Guide including reviews and more. Updated: June 2021

Epicor ERP Customers
Abatement Technologies
Epicor ERP Video

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JL
Senior Vice President with 51-200 employees
Real User
It's flexible enough to address most issues a discrete manufacturer would have

What is our primary use case?

I am currently a customer and have been in the past. I have also provided consulting services for nearly a decade and have worked with many customers using Vantage/Vista 8, Epicor ERP 9.x, Epicor ERP 10.x, and Epicor Express.

What other advice do I have?

Epicor is an excellent ERP. The software is very flexible, but always remember that just because you can do it, does not mean you should. There are a lot of different tools for reporting. Understand what information you want to system to report upfront and use that to help you chose what you need. Try to lock in pricing for the first couple of years. It is really difficult for companies to determine everything they need upfront. This is especially important if you intend to go live on the basics first and then expand to other functionality. Epicor does not allow you to return software. Do not…
it_user836322
Team Lead with 1-10 employees
User
Even though not all users have access to them, Dashboards and Business Activity Query are very useful

What is our primary use case?

Used Epicor 9.05 as a full suite ERP, although the CRM is not as robust as required. Extensive customization was done to suite the business. We have multi-sites users who function well.

How has it helped my organization?

Real-time results make for faster decision making, but not as fast as we want due to internal processes.

What is most valuable?

Dashboards and Business Activity Query are very useful, even though not all users have access to them.

What needs improvement?

A number of bugs in 9.05 were only fixed in 10.

For how long have I used the solution?

Three to five years.

Which solution did I use previously and why did I switch?

We previously used Gas Business System, and changed to Epicor 9, which provides real-time reporting. …
Find out what your peers are saying about Epicor, SAP, Infor and others in ERP. Updated: June 2021.
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ITCS user
Managing Director at a tech services company with 51-200 employees
Consultant
You can track your KPIs online.

What other advice do I have?

Be careful with the definition of "measure units". Always make a backup of the company with a full data set and no transactions before you start the pilot phase.
it_user225411
Product Engineer with 51-200 employees
Vendor
It allowed us to organize our inventory more clearly, but we would get crashes relatively often.

What is most valuable?

Part trackers Serial number tracker Time tracker

How has it helped my organization?

It allowed us to organize our inventory more clearly.

What needs improvement?

It needs to be made easier for the components to interact with one another.

For how long have I used the solution?

I used versions of Epicor for about five years.

What was my experience with deployment of the solution?

None that I recall.

What do I think about the stability of the solution?

Yes, we would get crashes relatively often.

How are customer service and technical support?

Customer Service: We didn't call for help. Technical Support: We didn't call for help.

Which solution did I use previously and why did I switch?

No previous solution used.

What other advice do I

ITCS user
IT Manager at a manufacturing company with 501-1,000 employees
Vendor
It's flexibility to make custom processes is valuable but the inventory module needs to be improved.

What other advice do I have?

It's a really good choice for mid-market companies, companies with simple processes and/or companies at a start-up phase. Do a thorough evaluation of the company or consultants that are going to do the implementation, and try to keep your processes simple. Do the certification for the EPICOR customization programming languages as well.