Epicor ERP Archived Reviews (More than two years old)

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User
Team Lead with 1-10 employees
Mar 18 2018

What do you think of Epicor ERP?

What is our primary use case?

Used Epicor 9.05 as a full suite ERP, although the CRM is not as robust as required. Extensive customization was done to suite the business. We have multi-sites users who function well.

How has it helped my organization?

Real-time results make for faster decision making, but not as fast as we want due to internal processes.

What is most valuable?

Dashboards and Business Activity Query are very useful, even though not all users have access to them.

What needs improvement?

A number of bugs in 9.05 were only fixed in 10.

For how long have I used the solution?

Three to five years.

Which solution did I use previously and why did I switch?

We previously used Gas Business System, and changed to Epicor 9, which provides real-time reporting. …
Consultant
Managing Director at a tech services company with 51-200 employees
Mar 12 2017

What is most valuable?

* Easy to use * Great functionality * Everyone can track all the KPIs online

How has it helped my organization?

The solution allowed us to fulfill most of the SME market needs, especially when we were looking for discrete manufacturing.

What needs improvement?

There needs to be a better POS. Epicor offers a third-party POS which is expensive. It is very slow to handle in terms of a medium volume of transactions. None of the… more »

What's my experience with pricing, setup cost, and licensing?

Only purchase the modules that you are going to use in the short term. There is no benefit in buying modules that require usage for more than six to ten months after the… more »

Which solution did I use previously and why did I switch?

The reason we switched solutions is because our previous solution was an old technology.

What other advice do I have?

Be careful with the definition of "measure units". Always make a backup of the company with a full data set and no transactions before you start the pilot phase.

Which other solutions did I evaluate?

We evaluated SAP, NetSuite, and the Oracle Cloud solution.
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Vendor
Product Engineer with 51-200 employees
Apr 20 2015

What do you think of Epicor ERP?

What is most valuable?

Part trackers Serial number tracker Time tracker

How has it helped my organization?

It allowed us to organize our inventory more clearly.

What needs improvement?

It needs to be made easier for the components to interact with one another.

For how long have I used the solution?

I used versions of Epicor for about five years.

What was my experience with deployment of the solution?

None that I recall.

What do I think about the stability of the solution?

Yes, we would get crashes relatively often.

How are customer service and technical support?

Customer Service: We didn't call for help. Technical Support: We didn't call for help.

Which solution did I use previously and why did I switch?

No previous solution used.

What other advice do I

Vendor
IT Manager at a manufacturing company with 501-1,000 employees
Mar 22 2015

What is most valuable?

* The traceability of products and events, and information in general * It's "easy to use" platform * It's flexibility to make custom processes * It's flexibility for… more »

How has it helped my organization?

It has helped control operations in our Storage and Distribution Center, including processes such as * Product reception * Inventory * Quality and inspection management *… more »

What needs improvement?

The inventory module needs to be improved as it is not that easy to use.

What's my experience with pricing, setup cost, and licensing?

The initial cost was US$110,000 and the ongoing cost is approximately US$9,000 annually.

Which solution did I use previously and why did I switch?

We used a different solution and we switched because the previous solution was completely for small business.

What other advice do I have?

It's a really good choice for mid-market companies, companies with simple processes and/or companies at a start-up phase. Do a thorough evaluation of the company or… more »

Which other solutions did I evaluate?

We also looked at solutions from Oracle and SAP.

What is Epicor ERP?

Epicor Cloud ERP is a comprehensive SaaS ERP system that has been developed from our next generation ERP solution. SaaS ERP from Epicor leverages core functionality that has been in use and proven at thousands of job businesses over the past 25 years. Epicor combines broad functionality into a complete end-to-end on-demand ERP system. You are provided everything you need to manage your opportunities, orders, and operations in one integrated SaaS ERP System.
Also known as
Epicor SaaS ERP
Epicor ERP customers
Abatement Technologies
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