Epicor Reviews

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Anonymous User
Real User
Senior Vice President with 51-200 employees
Jan 16 2019

What is most valuable?

* It's flexible enough to address most issues a discrete manufacturer would have. * 360-degree reporting: If the data is… more»

How has it helped my organization?

The product is designed to work with discrete manufactures and it does this very well. It will work with process… more»

What needs improvement?

I would like to see improvements in financial tools for international companies. DSPanel, an Epicor partner, created such… more»

What's my experience with pricing, setup cost, and licensing?

Licensing/Pricing varies by the nature of deployment and is competitive. Make sure you look at costs over at least a few… more»

If you previously used a different solution, which one did you use and why did you switch?

The most common product switched from is either a Sage product or an older version of Epicor. It is not unusual for… more»

What other advice do I have?

Epicor is an excellent ERP. The software is very flexible, but always remember that just because you can do it, does not… more»
Azman Sapuan
Team Lead with 1-10 employees
Mar 18 2018

What do you think of Epicor?

What is our primary use case?

Used Epicor 9.05 as a full suite ERP, although the CRM is not as robust as required. Extensive customization was done to suite the business. We have multi-sites users who function well.

How has it helped my organization?

Real-time results make for faster decision making, but not as fast as we want due to internal processes.

What is most valuable?

Dashboards and Business Activity Query are very useful, even though not all users have access to them.

What needs improvement?

A number of bugs in 9.05 were only fixed in 10.

For how long have I used the solution?

Three to five years.

Which solutions did we use previously?

We previously used Gas Business System, and changed to Epicor 9, which provides real-time reporting.

What's my experience


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What is Epicor?

Epicor, founded in 1972, specializes in developing enterprise resource planning (ERP) software for companies operating in the manufacturing, distribution, retail, service and hospitality industries. Currently, Epicor has over 20,000 clients in 150-plus countries. Its business solutions software is further tailored to specific customer needs, and it is available in more than 30 languages. The Austin, Texas-based company operates development centers in North and Central America, Europe and Australia. Its approach to market-specific ERP systems resulted in revenue of $840 million for the year 2011. Its dedication to its clients is perhaps best represented by its annual Insights conference for customers. This event regularly attracts more than 4,000 attendees. Epicor's ERP software products are designed to streamline clients' business processes by incorporating those different processes into a single cloud-based or web-based package. Also, while Epicor only offers a single ERP brand, it tailors versions specifically for five areas: manufacturing, distribution, retail, hospitality, and professional services. Each version has industry-specific tools, but all Epicor products are complete ERP solutions, providing a single, comprehensive frame of reference for use by management and employees in order to improve efficiency. In addition to ERP software, Epicor produces customer relationship management (CRM) and supply chain management (SCM) products, as well as tools for human capital, product and financial management. Its business software solutions packages are scalable, so they are suited to businesses of all sizes. Some of its clients, for example, began using Epicor ERP products as small businesses, then went on to grow into billion-dollar operations. Also, each of its clients is afforded access to the company's team of experts for support issues.
Epicor customers
IONICS, Pacific Insight Electronics, CRS Electronics
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