Epicor ERP Room for Improvement

WC
Processing Technology Manager at a manufacturing company with 11-50 employees

The tool should provide a better user interface. It takes time to use the user interface unless we are very familiar with it. There is a learning curve. The QC modules and HR modules are a bit weak. They do not have many features. The costs are not clear. It might affect us at the end of the month and the end of the year. I do not like it. The HR and QC modules must be made more elaborate. It should be like S/4HANA.

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DK
Personal Consultant

Epicor didn't care about user level and software applications. So, it's not so user-friendly for nontechnical people. The aforementioned area can be considered for improvement.

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JL
Senior Vice President with 51-200 employees

I would like to see improvements in financial tools for international companies. DSPanel, an Epicor partner, created such a toolset (for Epicor), but Epicor never fully embraced it and did not produce a better solution. Many firms often end up getting a separate consolidation tool.

Epicor has never really figured out what they want to do with CRM. It is possible to build out a full-blown CRM solution with the CRM module, but I always found it better to use SFDC and connect it to Epicor. To be fair, what they have in CRM tends to work for most customers.

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Buyer's Guide
ERP
March 2024
Find out what your peers are saying about Epicor, SAP, Microsoft and others in ERP. Updated: March 2024.
765,386 professionals have used our research since 2012.
Seth Sunu - PeerSpot reviewer
Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company

There are some glitches in Epicor ERP.

Epicor ERP should add some automations.

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DG
CEO at a tech services company with 11-50 employees

If you're going to a cloud solution, you need to actually have a workable, practical web UI. Epicor doesn't really have a proper solution there, although they claim they do. However, it's not really popular. In practical terms, very few customers use it. Epicor is very flexible, so customization can get quite extensive. Yet, when you do something like that, on the cloud, it doesn't work well. Perhaps that is the reason many clients who had done those heavy customization can ever move to proper SAAS model.

Right now, it doesn't really have a good cloud story. That said, Epicor 11 is coming out and they claim it's fully web UI. If I were to base it on Epicor 10,  it doesn't really have a proper cloud solution. Also once you go fully cloud, the customization capability drops significantly.  

Secondly, base on my involvement for 15 years with Epicor, experiencing all major releases.   The number of releases has dwindled. Almost nothing really sticks out if I look at the last two releases of Epicor - and my personal opinion is that they're not putting enough investment into R&D.

It's got an inbuilt APS, however, to be honest, I've not seen anyone implement it. It does work. That said, in practical terms, when you have multiple constraints (labor, machines, tools, et cetera.), if you've got these kinds of constraints and you need all three to work harmoniously, then Epicor's scheduler cannot do the job. It looks very nice when you're doing a demonstration, however, it's not practical if you actually try to implement it.

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JP
President at a consultancy with 11-50 employees

There's a new version of the solution that has some bugginess. They're cleaning that up. The user interface is an area that needs improvement and they're improving.

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CM
Consultant at Terawolk.com

I would like to see a better reporting tool. It is hard to use right now because it has a lot of customizations, and I believe the partner has assigned them. It looks like it has not been customized properly because we are having issues pulling the reports. 

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it_user202788 - PeerSpot reviewer
IT Manager at a manufacturing company with 501-1,000 employees

The inventory module needs to be improved as it is not that easy to use.

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it_user283755 - PeerSpot reviewer
Managing Director at a tech services company with 51-200 employees

There needs to be a better POS. Epicor offers a third-party POS which is expensive. It is very slow to handle in terms of a medium volume of transactions. None of the great tools and characteristics that Epicor has for customization can be used in this POS.

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CM
Consultant at a tech services company with 11-50 employees

In the newer version of Epicor ERP, it's very difficult to find out that tracing.

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it_user225411 - PeerSpot reviewer
Product Engineer with 51-200 employees

It needs to be made easier for the components to interact with one another.

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it_user836322 - PeerSpot reviewer
Team Lead with 1-10 employees

A number of bugs in 9.05 were only fixed in 10.

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Buyer's Guide
ERP
March 2024
Find out what your peers are saying about Epicor, SAP, Microsoft and others in ERP. Updated: March 2024.
765,386 professionals have used our research since 2012.