We have contacted them. We have a good connection with them. I'd rate them a 10 out of 10.

Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and want to check the service by retrieving your luggage from LN. If you make an ACLDI agreement considering the time it takes for the first bag, you can expect the employee to take the first bag quickly, but Infor will be very slow with the rest. So, some customers might get their ERP first, but others have to wait until the entire year is up. 

So, basically, they prioritize agreements, and the number of tickets closed within a certain timeframe, not necessarily the quality or resolution of the tickets themselves. They just open and close them, sometimes without even understanding the issue. That's the biggest problem.

If Infor put more focus on quality instead of just processing time, it would definitely improve things. Not just the time it takes to solve a ticket, but the quality of the resolution itself.

Support was helpful. They always replied on time. They were very professional too.

Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of ten from whatever I have heard about them to date.

Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's technical support an eight out of ten.

The technical support team are good, although they are often understaffed. However, they are not always able to advise on issues with the most up-to-date version of the solution.

 There is also a technical guide provided, to allow users to potentially fix issues themselves. 

Yu receive a quick response from support for standard issues. If it's related to customizations, you might need to handle it internally or engage with the consultancy team. When it comes to specific customizations, there might be a challenge in determining responsibility and whether Infor will support it. However, the support quite good regarding standard issues.

I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a dedicated support team based in Hyderabad that promptly responds to any issues. Their assistance extends not only to customers but also to partners.

Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1, L2, and L3 support.

We have not been satisfied with technical support at all.

We deal with them a lot and often call them on a weekly basis. They aren't helpful. We're very disappointed.

Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes students learning about the Infor products on their own. This translates into a shortage of resources and information which is available on the internet about Infor products and contrasts with the SAP, which does have training schools and manuals that are open to the public.

For the moment, we resolve issues exclusively within our organization. However, should an issue arise we make reference to a consulting organization, something we have found to be helpful. 

The support is overall needs improvement.

I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer encounters a bug or issue, it will log a case in the import portal. Then, based on the duration and SLS, it is assigned, and technical support gives us their recommendation and solution. If they can't solve the issue over email, they set up a Webex call, take control of our system, and debug the problem.

There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on implementations, I prefer to see Infor as a partner not as a vendor. They should be closer to the customer.

Support for Core ERP is extremely good.

Regarding add-ons, with many different technologies involved, support is not as smooth and swift.

It's reasonable.

It's reasonable.

In general, technical support is OK.

Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't make a special cloud for support.

8/10.

8/10.

They do have good team which provides satisfactory customer service.

They have in their armory a good set of technically skilled people with varied experience and provides quick resolutions to its clients and customers.