We had multiple consultants help us when we first put it in. When you buy it, for every $100 you're going to tack on another $20 to make it work. So about 20 percent of the cost of the solution, on top of buying the licenses, is the implementation itself, for consulting fees and training. It's not something that you can just click, install in five minutes, and you're going.

All the erwin consultants are great. They are very knowledgeable and have been with the company a long time. They are both technical and business-oriented. I've enjoyed working with erwin people, both the consultants and support people.

We had help from Casewise professional services on the initial modeling of the organization with the tool.  We also used a third-party for some advanced customization but most of the deployment was done internally with help from their very supportive help desk.

We worked with Myriad Solutions for the initial installation and more recently the upgrade. Their team is fabulous! They go the extra mile to find solutions and make suggestions as they get to know your environment's quirks.

We implemented Erwin ourselves and found it an easy process.

One of the guys who was working with me, because I was sort of leading the effort with three of us trying to test it, already had a pretty significant library of Excel and Visio diagrams. He said, "I'm not seeing that this is buying me any advantage, because I already have this using Visio, etc." Of course, we kept saying, "Well, we still want to...," but he couldn't see the value of spending the money and extra time trying to test this solution, especially since it was so hard to work with it.

We didn't work on it constantly, because we have our typical job duties. We would go in and out, at least that's what I did. My colleague spent more time with it than I did. Then, one of the guys just got too busy with his project work and didn't do anything at all, which was a little frustrating to me. I went into it sporadically, a couple times a week, to try and spend an hour or two. My manager did the same thing. She tried, when I explained to her, "Here's what I'm coming up against. I just don't know how to get around this."

We set up several calls with the folks at erwin where she would demonstrate how we do it. They created a couple of templates for us to get started so we could just go in and try it. However, we felt like this solution would take a lot of setting up and help from erwin before we could really make use of it.

We had an integrator handle the initial setup.

In-house

The implementation was done in-house.