erwin Evolve Customer Service and Technical Support

ScottLawson
Director IT Architecture at QAD
They have a good support department but they are a little lax in the communication area. They always say, "Tell us what you think on the forum," but you ask a question on the forum and nobody responds for a month. Their interfacing with customers could be much better. View full review »
Jeff Calvert
Sr. Enterprise Architect at a tech services company with 201-500 employees
In terms of support, I couldn't be happier with Grace, erwin's support rep who provides us with fantastic support. We had great support from their field consultant, Brian Bush, as well. He was a superstar getting us all trained and he's been very helpful to me over the three years when I've needed some help on certain ideas. When the surveys come out, I give Grace five stars. She's been very good, and so is Brian. That's their standard tech support. It was nothing that we had to pay anything for. I got my questions answered when stuck or lost or there something that I didn't know how to get around. I give the support five out of five stars. They've been really helpful. View full review »
MatthieuGarcia
Senior Business Process Management Architect at a pharma/biotech company with 5,001-10,000 employees
erwin's tech support is really fast to answer questions and really dedicated to solving the problems we have documented. Most of the time they find the solution's errors, but sometimes, because we were among the first customers on the cloud, we bring up some issues which take longer. But they always find a solution. For me, the tech support is good. View full review »
Learn what your peers think about erwin Evolve. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,536 professionals have used our research since 2012.
reviewer1310625
Enterprise Architect at a aerospace/defense firm with 10,001+ employees
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel who was giving me some advice on how to do something I was trying to accomplish. They have great support. View full review »
reviewer1273548
Global Enterprise Architect and Catalogue of Business Solutions Manager at a recruiting/HR firm with 10,001+ employees
There is the willingness to really support the customer. However, it can be improved to become more efficient. Overall, I am quite satisfied with it. View full review »
reviewer1328289
IT Director at a construction company with 1,001-5,000 employees
Erwin's technical support for this product is very good. They're very responsive and they take ownership of the issues. I've been really pleased with their support. View full review »
Datarchitct678
Data Architect at a consultancy with 1,001-5,000 employees
The technical support is good. View full review »
Archportman67
Architecture Portfolio Manager at a financial services firm with 10,001+ employees
Technical support is good. View full review »
Learn what your peers think about erwin Evolve. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,536 professionals have used our research since 2012.