The overall compatibility of the device is an area where the solution lacks. So, it may be improved. Sometimes they have problems with certain special file formats, or Mac has a problem. So they may need to find a way.

I think one of the functions that a customer needs is that they want the tool to be more compatible with their shareholders because, for Windows, there's a very tight limitation that doesn't allow encryption software to increase files on the shared folder. So, I think it's a very good setting and feature that they can improve.

The initial setup could be made easier.

ESET Endpoint Encryption needs to improve pricing and security. 

There could be an option for users to restart the system without a password. At present, when we provide remote support, they can’t access the system without an encryption password.

From an admin perspective, the solution's UI could be more user-friendly.

There should be more frequent updates. 

I would like more robust reporting as part of the Remote Administrator.

The updates have become smaller and smaller.

There have been issues with updating in the past. For example, updating from version seven to eight was a challenge. 

If you have issues with your network, you can't get updates, which is a problem. 

Sometimes the server console is very slow, so the performance could be improved.

The documentation is in need of improvement.

Scalability needs to be improved because we have a lot of computers and it is affecting us.

A lot of spam emails still get through, so I think that this is an area that can be improved.

There is a bug with the licensing that has been a problem for at least a couple of years, which is something that they need to fix.

The updates could be improved and also done more frequently.

I would like to see better compatibility with mobile devices. Most of the time, people are connecting to our server using their mobile device.

The pricing is middling and could be a bit lower. 

The solution should have better synchronization with active directory users and passwords for use in the encryption. A single sign-on would be useful. 

Integration with central management needs improvement.