ESET Endpoint Security Room for Improvement

Senior Technical Consultant at a tech services company with 51-200 employees

Sometimes, ESET sends alerts within my own network that cause confusion. That is, it might warn about contamination, or that the VM has crashed, but it doesn't go further than that. It just shows me the alert and sometimes I am not sure what to do about it.

Regarding email security, I would like something more when it comes to preventing phishing attacks. With some of the emails I've received, I have found things that made me refuse to open them, but ESET does not seem to notice. I think that I should be better advised of problematic situations concerning potential phishing emails.

In general, I also think that there could be more in the way of advanced threat detection, for identifying advanced malware and the like. Having an extra service that could detect more advanced malware than typical antivirus software does may be very expensive to have on my entire premises, but I would consider it. 

Then, when it comes to the smart TV and the printer, I can't really figure out what's happening when there's a problem. For example, it's difficult to find out whether the appliance has been attacked or not, and it's not so easy to see what is actually going on in the case of a malicious situation. 

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Network / Systems Administrator at a logistics company with 201-500 employees

There was actually a feature that we were looking for but we realized that it was actually the version that we had. We had ESET Antivirus and there was another one that offers the content version, which wasn't available for us, however, they made it an upgrade to have that feature anyways. It would be nice if it was simply included.

In terms of what is lacking in ESET, it really would need more features for the users when they are working outside of the corporate network. That's a feature we actually have in force there. They have the ESET Cloud and the feature of the ESET Cloud, whereby the policies are actually pushed from the Cloud server anywhere they are. Where they are, the staff can read their information. However, currently, I have to push it to a spot on the corporate network, where they'll have a VPN to get back to the server. That is kind of bad. We actually want a hybrid, a mixed solution, whereby you have your policies locally but then, through a subscription with ESET, you can have those policies pushed to the Cloud. In the configuration, it would be ideal to have a primary location for them to go to.

That way, locally, once they are connected to this network, they can use our local server. We're on the network and it cannot detect the primary server. It actually uses the Cloud, which should be a second option within the configuration. Our policies that get replicated to the Cloud from on-premise would still need to play a significant role on the user's workstation.

If there's an incident or any malware detected on the endpoint when the user is remote when they are away from us if it could actually still use that router and report back to us and send the alerts back to the ESET Cloud, that would be great. That was one of the things we were looking for but we haven't found that. 

With ESET deployment there is an appliance. It's a virtual appliance, a network appliance. We had some difficulties when I tried to get that virtual appliance to utilize our internal certificate authority. Try as we might, we didn't find any documentation. We couldn't find any help. I contacted the company and requested some documents that weren't really useful. We had to switch back to a Windows-based solution and then we were able to go ahead and use custom certificates. The problem is the documentation from ESET regarding custom certificates based on Windows. They need to clarify that

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IT Manager at a consultancy with 1,001-5,000 employees

The initial setup needs improvement because you have to create quite a few policies, and sometimes it misses machines when it comes to discovery. This means that you have to manually deploy on some.

Seamless discovery of endpoints would be an improvement.

Technical support can be improved.

I would like to see better deployment features in the next release.

If they had an agentless version, where for example it is integrated with Active Directory and there is no agent, then that would be an improvement. I don't know if it is possible, but you just discover the machines, deploy the software, and that's it. It would save a lot of time when it comes to installing the agents, especially if you have, for example, one thousand machines. It is for this reason that I would not recommend ESET on a larger scale.

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Learn what your peers think about ESET Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
521,637 professionals have used our research since 2012.
Manager at EZ Computers Ltd.

Everything has some kind of room for improvement.

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IT Administrator at a outsourcing company with 1-10 employees

The use of SQL Server can be improved. At times, there is a bit of challenge while linking it with the Javascript. 

ESET Endpoint Security requires modern technology or modern equipment on site. You will find it difficult to use ESET Endpoint Security with dual-core machines. 

If they can add the cloud management feature to their product, it will be much easier. If you look at this COVID situation that we are in right now, people are working from home, so you need to control the computers wherever you are. For example, if you are using any email setup and you are hosting it on your own, all the email traffic will be going through the same network. You need to protect all of your computers from the attack. It is best if you can do it remotely rather than having an IT person to come onsite to manage all computers and metrics etc, which isn't a smart way to do it.

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Assistant Researcher at CNRS

There are some new antivirus technologies that rely on AI, artificial intelligence. ESET does not have this technology right now. Maybe it's going to. It would be ideal if they followed the lead of other products and added AI into their service offering in the future. Adding AI would allow them to add extra security and to have more intelligent protection services.

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Programme Manager at a tech services company with 11-50 employees

It may be a bit early to tell if there is anything lacking. I'm still getting myself oriented... We're using it for some of its basic features. However, as we get to use it and understand its broader feature-set and experience, there might be more to comment on in terms of improvement requests.

It would be ideal if it could detect threats sooner.

The integration capabilities might be lacking a bit. We were expecting it to be a bit more robust.

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IT Manager at ducart

The solution should continue to work on its security features. It needs to offer better protection to its user base. There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level.

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IT Support Technician at a tech services company with 11-50 employees

The product could be improved by having better integration with other services. Specifically, it would be good if they had better integration with Kaspersky and Nvidia (Next Version Envy and Vision).  

It is also possible that they could be a little more aggressive with malware.  

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IT Manager at a tech services company with 1-10 employees

ESET Endpoint Security should offer more integration with multi-attack frameworks. This is very important for large corporate businesses as it would provide protection against hackers, data breaches, etc.

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Head of Infrastructure at Almo

We would like to see more options in the help menu for users. If they had more information there to help us troubleshoot or answer specific questions, that would be helpful.

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Information Security Engineer at a financial services firm with 501-1,000 employees

We are looking to move towards an EDR solution rather than EPP. EDR is a solution that can dynamically detect threats based on the process behavior. It would be better if this solution was an EDR and an EPP solution, this would increase security protection.

The solution is on-premise and many of our agents if they are out of the network, can hardly communicate.

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IT Manager at Arab International Optronics

The solution should offer more security surrounding blacklisted websites. 

It would be good if they had some sort of solution or feature that helped deal with files infected by ransomware which could be detected by the user.

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Owner/CEO at Mator

The IPS (Intrusion Prevention System) Firewall is not available. The solution includes only Intrusion Detection and not IPS, which is an important feature that is missing in my version.

In the next release, I would like to see the IPS Firewall included, as well as the VPN porting and Intelligence services. I would also like to see end-user behavior and not just antivirus.

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Founder/President at Chameleon Technology S.A.

In the future, a cloud version of the solution would be great. The interface is too complicated, our clients contact us because they are not able to do some tasks such as updating. In addition, updating the toolkit and detection feature would be advantageous.

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CIO at Getter group LTD

We are constantly facing new threats and if ESET could incorporate an implementable feature that wouldn't require us to buy an additional product to protect the endpoint, that would be very good. 

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IT Manager at a manufacturing company with 51-200 employees

In the next release, I would like to see DLP included. Data Leak Protection is what we are searching for at the moment. It is not included with ESET.

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Technical Manager at a tech services company with 51-200 employees

The adware module could be improved.

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CEO at SoniqSoft JRMM sp. z o.o. s.k.

I am a MAC user and my ESET cybersecurity is continuously displaying warnings that I am not using their firewall. I don't want to use their firewall because I am using the MAC firewall.

It's annoying to constantly see the triangle with an exclamation mark to warn me. I don't want to see this warning, I am aware of the warning and decided not to use it. It would be nice if there was a way to hide this notification or if there was a way to not show it at all.

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Presales Consultant - Engineer at Red Secure IT Infrastructure LLC

A few times, we have had problems with downloading an agent. We had to try multiple times and multiple uploads.

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Co-Founder at a financial services firm with 51-200 employees

They should have better support for different languages and auto-upgrading.

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Learn what your peers think about ESET Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
521,637 professionals have used our research since 2012.