EventTracker Internal Incident Management

Do you have internal staff resources for internal incident management? Do you leverage the EventTracker SOC team? How?

Bryan Caporlette
Chief Technology Officer at G&G Outfitters Inc
We have internal staff resources for internal incident management. We leverage the EventTracker SOC team. When we detected the virus, we kept in contact with the EventTracker SOC team and sent them emails, and they would call me and say that they see it on this server or that desktop, and we'd go and take it off of the network and clean it. Then, we would put it back on and they'd watch to see if they saw any traffic that was not supposed to be coming from that server. For the whole remediation process, they were sort of part of the team.
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Sean Sheil
Information Technology - Business Process Analyst at a financial services firm with 51-200 employees
In terms of internal staff resources for internal incident management, it's the same three IT specialists.
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