EventTracker Initial Setup

Richard Teegarden
Network Manager at a energy/utilities company with 51-200 employees
The setup was actually quite easy as are the upgrades and the patches that we go through. The initial setup was a pretty simple walkthrough on their part. We bundled that in as part of the product when we purchased it. The agreement was that they'd do the setup themselves but we wanted a walkthrough as well so that we had some knowledge here. We didn't want them to just set it up and do a hand-over-the-keys deal. So we stepped through it together, which really means I did a lot of watching as they were doing a lot of the setup. We walked through it through a WebEx. I had the server side set up on our side. At that point it was just a matter of them leading: "We're going to go here. Where's your data storage? Tie that in, install." Out-of-the-box it was pretty straightforward and easy to use. We started pulling in all the clients as we pushed out the agents to the desktops; that was pretty easy. It was non-intrusive to our users, which is a big deal. We didn't want it to intrude on anybody. In fact, when we push out agent updates to desktops - it doesn't happen that often, maybe once or twice a year - those agent updates are seamless. Nobody's aware that that has even taken place. If you want to do it, they'll certainly help you through it. If you want them to do it, they'll allow you to just watch what their process is in case you want to do it the next time. Our company has about 225 end-users. We obviously have more devices than that, but not more than about double that. In terms of deployment, it was just me involved from our side. We had things up and running within half a day, when we started doing a little bit of discovery and collecting. After a couple of days of letting it run through the system and doing discovery we found, "Those are the pieces that we've missed. Yeah, we're going to add this or that in." Now, we tend to roll through one-third or one-fourth of our desktops on an annual basis. We'll do the discovery - the agent installs pull those in. It requires very limited staff time on our part. Our helpdesk now installs the agent as they roll out a desktop, which is pretty easy. We pull it in, I validate. There's not a lot to it. View full review »
Geremy Farmer
Information Technology Coordinator at Magnolia Bank, Incorporated
The initial setup is complex. It really depends on what alerts and reports you're looking at and what you want to filter it down to. It really depends on how much data you're looking at capturing and how to get that configured, working with their team on getting that configured for you. It was a long process from start to finish. Now that it's in place, there are hardly ever any issues or any hiccups with it. But the initial setup can be a little time-consuming. You have to make sure you have adequate time if you're going to implement SIEM or an event-log correlation system. Our deployment took a good 60 to 90 days from start to finish, working through all the reports and filtering it down to what we wanted. That included our firewall logs and deploying it on all the machines. We really didn't have an implementation strategy at that point. We were just trying to get it implemented as quickly as possible on our domain server. Then we expanded it to all of our servers inside our network and then all of our firewalls. View full review »
Bryan Caporlette
Chief Technology Officer at G&G Outfitters Inc
The initial setup was straightforward because they did it. We just had to give them a virtual machine that met their specs, then they installed the software and got it all configured for us. So, it was pretty easy and only took a network engineer from our company. It did not take more than a couple days to get everything installed, running, tuned, etc. We installed the software first, then we installed the agents second. We have a network engineer doing the maintenance for it. View full review »
Find out what your peers are saying about Netsurion, Splunk, AT&T and others in Security Information and Event Management (SIEM). Updated: October 2019.
372,374 professionals have used our research since 2012.
Assistan6279
Assistant LAN Administrator at a non-profit with 10,001+ employees
The initial setup was straightforward. View full review »
Find out what your peers are saying about Netsurion, Splunk, AT&T and others in Security Information and Event Management (SIEM). Updated: October 2019.
372,374 professionals have used our research since 2012.
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