EventTracker Room for Improvement

Richard Teegarden
Network Manager at a energy/utilities company with 51-200 employees
They haven't had to fixed much, but we have come back to them with requests for very specialized reporting. Something that's not canned. We might be looking at a particular functional area where we want to track specific data or specific login times. If I were to put in the time it be easy to do or it might take me a little while. But these guys can roll it back to me so quickly that I don't think twice about throwing them at them and asking for a report or a particular search. Probably the biggest thing is just: Can I search for this and what's the best way to do it? If I'm looking for two events versus a singular event, I just throw it back at them. They're the experts on it. Right now I simply can't think of anything that we're lacking. I don't have much to throw back at them at this point. That could change as everybody's continuing to move towards a cloud product or with the cloud products themselves, all the services which we're slowly moving toward on the cloud. We're an Office 365 tenant right now, but I can see that over the next three to five years that's going to continue to increase. I'm excited to see how they can continue to structure their product to help us take advantage of the viewing, the monitoring, and the tracking of those products. Until we get to that point, I just don't know whether they've got everything we need, or if there will be things we will need to ask for that we simply didn't require in the past. View full review »
Geremy Farmer
Information Technology Coordinator at Magnolia Bank, Incorporated
There are some issues with searches taking a long period of time, but they assured me that they have implemented a new search function that's available in version 9, but which requires a solid-state hard drive. So we have upgraded to the solid state hard drive, but we are waiting for them to migrate over to the new drive, and then we'll see if our search results improve. Depending on how many logs you have it could take a long time to return the results if you're looking back prior to the last 30 days for, say, auditing purposes. In other areas, it meets or exceeds our expectations. View full review »
Bryan Caporlette
Chief Technology Officer at G&G Outfitters Inc
The deployment of the agents could be a bit easier. We always seem to have a bit of a challenge with that. A lot of times the agents either don't deploy or they quit responding, then we have to go and redeploy them. That gets frustrating. View full review »
Find out what your peers are saying about Netsurion, Splunk, AT&T and others in Security Information and Event Management (SIEM). Updated: September 2019.
372,124 professionals have used our research since 2012.
Sean Sheil
Information Technology - Business Process Analyst at a financial services firm with 51-200 employees
I'd like to see improvement in the ease of generating reports. It seems fairly cumbersome whenever you decide to start tracking new categories of events. It seems a little kludgy when trying to generate those reports. Other than that it's fine. View full review »
Consultib253
Consulting Engineer at a tech vendor with 10,001+ employees
The biggest problem is that we have too many domain controllers. So, we have to keep all the clients and main system updated with the latest versions along with making sure all the firewalls are open. View full review »
Assistan6279
Assistant LAN Administrator at a non-profit with 10,001+ employees
I would like to see the dashboard come up more quickly. View full review »
Find out what your peers are saying about Netsurion, Splunk, AT&T and others in Security Information and Event Management (SIEM). Updated: September 2019.
372,124 professionals have used our research since 2012.
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