The first time, we used a third-party to do all the development. That posed a lot of challenges. It wasn't a great experience. It wasn't just because of the challenging environment. We definitely had some challenges in dealing with that third-party organization and the deployment overall.

Initially, the third-party integrator provided us two full-time resources for six weeks since they were doing a lot of scripting, customizations, and development work.

The second time around, based on the simplicity, we were able to secure a resource from Everbridge for about 45 minutes to meet up with our ServiceNow administration team. They were able to do it all on the call in that short period of time.

On the redeployment, since it took hours, we had maybe one person for two days. That would be at most what we probably committed.

We used an Everbridge consultant to assist us with the deployment, and it was very helpful. This person is very knowledgeable and we had the same one for both deployments. It may have made this deployment even faster because we know each other.

There are 16 of us that are active, using it on a daily bases. My team is eight and the communication team is, I think, six. There are four people who take an administrative role, including myself, my counterpart, and two of my teammates. The administrators can actually go into the tool and work.

From a group manager perspective, I've got just shy of 2,500 people as support team members in the system. I have 259 groups, each with a corresponding administrator to maintain schedules.

We worked with one of the Everbridge consultants and she was very helpful. 

We had our integration consultant from Everbridge on hand. There were no third-parties.

We use professional services to set it up. Everbridge has its own team.

For maintenance, we have a small team with two or three people.

We used the Everbridge TAM for most of it and then our own ticketing-system people and our own resources.

We hired Everbridge to be on site for three days. This was very helpful, because of our resources were strained. We got Everbridge in a room and the project got done, versus trying to string it along. Therefore, I thought the implementation was actually good. 

The implementation was simple. They have Everbridge University online. They have videos and a help desk which will be able to help you if you choose. They have multiple ways to get you to the place where you are looking to be.   

We used our managed service provider, and we had people from Everbridge and Remedy directly involved. But we did not have any third-party consultants.

Considering the knowledge of the people who were involved in the implementation from the Everbridge side, the transparency with which they worked with us, and the rapidity of the responses and corrections or modifications or tweaks, it was really a very pleasant experience.

I have two people for deployment.

Their support staff and the installation/professional services team were great.

When implementing, talk to your account team and work with the installation team. Make sure you have a plan as to what you are looking for and work closely with the Everbridge team. They will get you where you need to go.

A consultant was used, and the experience was very positive.