Everbridge IT Alerting Pros and Cons

Everbridge IT Alerting Pros

DT
DavidTutko
Manager of Incident Command at West Corporation
The most valuable feature is the support calendars.
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Chris Quinlan
Director Of Service Operations at Finastra
By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster.
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Milton Williamson
Data Center Manager at PVH Corp.
It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.
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Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
502,275 professionals have used our research since 2012.
Bill Murdza
Senior Systems Administrator for Enterprise Monitoring at Biogen
The post mortem reports are descriptive, indicating who joined the call and when.
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SR
reviewer1482084
Principal Architect at a energy/utilities company with 10,001+ employees
A robust solution with multiple modules that can be leveraged.
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Everbridge IT Alerting Cons

DT
DavidTutko
Manager of Incident Command at West Corporation
I would like to have a little bit more flexibility in the member portal.
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Chris Quinlan
Director Of Service Operations at Finastra
The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance.
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Milton Williamson
Data Center Manager at PVH Corp.
What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally.
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Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
502,275 professionals have used our research since 2012.
Bill Murdza
Senior Systems Administrator for Enterprise Monitoring at Biogen
The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple.
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SR
reviewer1482084
Principal Architect at a energy/utilities company with 10,001+ employees
Lacks ability to customize messages.
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Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
502,275 professionals have used our research since 2012.