Everbridge IT Alerting Pros and Cons

Everbridge IT Alerting Pros

Tech Leader
Office of the CIO, Service Excellence at a agriculture with 10,001+ employees
Even in the first few months, we realized some of those benefits around shortening the time to resolution.
It helps to pull the right people in very quickly, through a collection of utilities where you can say, "I want to notify more than one person at a time. I want to escalate at my discretion and via rules within the system."
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RubenBoiardi
Freelance Consultant at Freelance
You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it.
You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously.
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Chris Quinlan
Director Of Service Operations at Finastra
By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster.
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Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
David Valerius
Communication Manager at a tech services company with 1,001-5,000 employees
Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.
It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge.
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Milton Williamson
Data Center Manager at PVH Corp.
It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.
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Manager32cf
Manager at a transportation company with 51-200 employees
The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful
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reviewer949713
Director - IT at a tech consulting company with 1,001-5,000 employees
The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.
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David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy with 1,001-5,000 employees
The system has a lot of great features and they keep adding to it.
It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works.
The most important features are the scheduling capability and the integration with ServiceNow.
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Emily Caldwell
IT QHSES Business Manager at TechnipFMC
With SaaS, we can implement in other regions without having to physically go to there.
The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message.
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Mike Moran
Management, IT Infrastructure at a pharma/biotech company with 10,001+ employees
Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input.
Email Ingestion - Having the ability for ticket generation to auto-generate an incident through Everbridge has saved my team hundreds of man-hours it would have taken to manually create them.
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Everbridge IT Alerting Cons

Tech Leader
Office of the CIO, Service Excellence at a agriculture with 10,001+ employees
A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature.
Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it.
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RubenBoiardi
Freelance Consultant at Freelance
The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident.
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Chris Quinlan
Director Of Service Operations at Finastra
The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance.
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Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
David Valerius
Communication Manager at a tech services company with 1,001-5,000 employees
With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create.
They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal.
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Milton Williamson
Data Center Manager at PVH Corp.
What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally.
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Manager32cf
Manager at a transportation company with 51-200 employees
An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage.
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reviewer949713
Director - IT at a tech consulting company with 1,001-5,000 employees
There is some room to improve the initial-rollout functions which are a little bit painful.
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David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy with 1,001-5,000 employees
I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day.
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Emily Caldwell
IT QHSES Business Manager at TechnipFMC
The company would like to have super detailed analytics, as we integrate this with our security software.
I would like them to add GPS going forward.
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Mike Moran
Management, IT Infrastructure at a pharma/biotech company with 10,001+ employees
An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like.
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Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.