Everbridge IT Alerting Reviews

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RubenBoiardi
Consultant
Freelance Consultant at Freelance
Mar 26 2019

What is most valuable?

There are quite a few valuable features. In terms of the general notifications, one of the things that was interesting and good is that you can configure the tool to… more»

How has it helped my organization?

For us, having a quick response to urgent events - events that were not necessarily critical but that could become critical if not dealt with urgently - was important for… more»

What needs improvement?

The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not… more»

What's my experience with pricing, setup cost, and licensing?

In terms of additional costs, I was just the guy who was the pain in the back, telling them, "No, we need this functionality. You forgot this. These are the use cases that… more»

Which solution did I use previously and why did I switch?

Before, we were using xMatters, which is another notification tool, a very old version that was resold to us through a managed service provider. Our xMatters solution was… more»

What other advice do I have?

My chief advice would be to know your use cases. A tool like Everbridge can do just about anything. All of these tools are very powerful tools. Start small, pick something… more»

Which other solutions did I evaluate?

Our need was very unsophisticated in the sense that we wanted to notify a predefined set of people based on predefined criteria. Within Everbridge you could accomplish… more»
Chris Quinlan
Vendor
Director Of Service Operations at Finastra
Nov 11 2019

What is most valuable?

The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from… more»

How has it helped my organization?

Before Everbridge, it would take us anywhere between 45 minutes to an hour and a half to mobilize our IT resource teams. This was a manual call tree process where you are… more»

What needs improvement?

The IT Alerting portion of the Everbridge platform is built on all the fundamentals set by their mass notification product. Some of the specific use cases for IT response… more»

What's my experience with pricing, setup cost, and licensing?

The annual cost is approximately $125,000 USD but is highly dependent on the number of licenses required. They are one of the cheapest solutions on the market. We looked… more»

Which solution did I use previously and why did I switch?

We have used PagerDuty, xMatters, and one that's not quite IT alerting (Send Word Now). These are all products that we have experience with at Finastra.

What other advice do I have?

It is about ensuring that you have the organizational buy-in from the top down. This product starts with the C-level suite when you're going to implement. We struggled… more»

Which other solutions did I evaluate?

We switched mostly because of our internal use cases. Everbridge was the most flexible, in terms of adding on additional use cases for just the base function… more»
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,988 professionals have used our research since 2012.
David Valerius
Real User
Communication Manager at a tech services company with 1,001-5,000 employees
Dec 03 2018

What is most valuable?

Creating the templates and being able to create my own variables are helpful features. Their latest features are going to allow me to be a bit more flexible with using… more»

How has it helped my organization?

Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that… more»

What needs improvement?

With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we… more»

What's my experience with pricing, setup cost, and licensing?

For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way… more»

Which solution did I use previously and why did I switch?

We were not using a different solution previously for IT alerting. The on-call schedules were managed and stored in ServiceNow. As I said, the reason behind getting IT… more»

What other advice do I have?

Get that executive leadership backing, and make sure that you're not just going to use Everbridge to page out to people in a different manner. You should look to set that… more»

Which other solutions did I evaluate?

We looked at MIR3 - they are called OnSolve now - and we looked at xMatters. MIR3 just didn't check enough boxes. It didn't seem like a good solution for storing and… more»
Milton Williamson
Real User
Data Center Manager at PVH Corp.
Jul 01 2019

What is most valuable?

For us, the most valuable features are the alerting and messaging, SMS messaging and text. We have a 15-minute window to get everything out and open, and without… more»

How has it helped my organization?

For the P1s especially, we had a lot of incidents where we got notifications that things were going down, and just the time it took to get people on the call - the bridge… more»

What needs improvement?

What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group… more»

What's my experience with pricing, setup cost, and licensing?

As far as I'm aware, there are no costs beyond the standard licensing fees.

Which solution did I use previously and why did I switch?

This is our first time using this kind of solution. We were doing it manually before. We were sending out emails and WebEx conferences manually.

What other advice do I have?

Take your time and look into the total package. There's so much involved in Everbridge. You think it's just alerting but the scheduling package is really phenomenal and… more»

Which other solutions did I evaluate?

There were other options we were looking into besides this. We thought another one we looked into was going to do it, but its alerting system didn't do it. Our new manager… more»
Real User
Manager at a transportation company with 51-200 employees
Oct 05 2018

What is most valuable?

The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful. We've been… more»

How has it helped my organization?

We've created fake units in the CAD system and, when activated, it sends an email to Everbridge. That has allowed the dispatchers to send out quick notifications. Before… more»

What needs improvement?

It does have a pretty steep learning curve, especially if you're trying to parse information, instead of just sending it raw. Learning the Regular Expression language, to… more»

What's my experience with pricing, setup cost, and licensing?

We thought the base product was pretty reasonable. It can pricey once you start adding stuff on, but that's the same with anything. We have scaled up almost every year. We… more»

Which solution did I use previously and why did I switch?

We were using CodeRED. We needed some of the functionality Everbridge had that CodeRED didn't have. CodeRED was fairly solid and was a heck of a lot cheaper, because we… more»

What other advice do I have?

Dig into the resources they have, like Everbridge University. Don't rely completely on the on-site training because it's only one day. The best way to learn is by doing… more»

Which other solutions did I evaluate?

We were okay with CodeRED. The user interface was kind of clunky for how we were using it with the dispatchers. But that was more because of how we were doing it. For some… more»
Real User
Director - IT at a tech consulting company with 1,001-5,000 employees
Feb 25 2019

What is most valuable?

The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list… more»

How has it helped my organization?

What it allows us to do is integrate with our CMDB. Within our CMDB, we have everything including the ownership, from the executive level down to operational. It enables us to quickly and easily… more»

What needs improvement?

Everything could always be a little bit easier, a little bit faster, but I'm not sure that I can really name anything else off the top of my head.

Which solution did I use previously and why did I switch?

We had a conglomeration of a number of tools that were similar in that space but they were not being used anywhere near the way we're using Everbridge now. They were mostly for disaster-recovery types… more»

What other advice do I have?

My advice would be: Do your homework. It's a matter of looking at your specific needs. To me, it's like buying a car, it's the fundamentals of the system. Does it do what you need it to do, what's… more»

Which other solutions did I evaluate?

We looked at xMatters and at Send Word Now. We also did an internal proof of concept to spec out what it would cost to develop our own system and run it, but for the cost we were looking at to develop… more»
Emily Caldwell
Real User
IT QHSES Business Manager at TechnipFMC
Mar 26 2019

What is most valuable?

* It is easy to integrate. APIs connect to it. Because it is easily integratable with other software that we use, even homegrown, it does save money. * With SaaS, we can implement in other regions without having to physically go to there. * We monitor all our security threats globally on our big video wall, which is great visually. * The response time is real-time alerting. It is very helpful… more»

How has it helped my organization?

We are in the process of automating a lot of our processes. Because it has a SaaS version, the APIs are easily integratable, and we are able to consolidate functions and vendors. This saves money, because of the downturn in the industry, as everybody is penny-pinching these days. We are able to find ways to cut back. This product is very helpful with that since it is a good tool for consolidating… more»

What needs improvement?

I would like them to add GPS going forward. I think they may be working on this, but it is not implemented yet. We want to be able track our shipments, people, and every asset in real-time. With global positioning, especially in oil and gas, we might have a fleet in a pirated area (with active shooters) and have to move fast in situations. We need to know where our people are, how to locate all… more»
Mike Moran
Real User
Management, IT Infrastructure at a pharma/biotech company with 10,001+ employees
Oct 05 2018

What is most valuable?

* Mass Notification and Conditions - This streamlines the process of notifying the proper people of an event without team members having to look up who they need to notify. * Calendar - Having the… more»

How has it helped my organization?

This product has allowed the teams to focus on troubleshooting rather than dealing with the administrative task of having to notify individuals or groups about incidents. This has saved man-hours and… more»

What needs improvement?

An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information… more»

Which solution did I use previously and why did I switch?

Our previous solution was to get on the phone and on email and try to remember who needs to be notified. We switched to this product to assure standardization of notifications and to create groups of… more»

What other advice do I have?

Prepare ahead of time with your vision of what you want from it. We were able to start implementing the tool on the very first visit with our account representative, saving time and money.

Which other solutions did I evaluate?

We did not evaluate other products, as this product met all our criteria. We have had companies come to us since the implementation of this product, companies which offer the same types of services… more»
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Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,988 professionals have used our research since 2012.

Everbridge IT Alerting Questions

What is Everbridge IT Alerting?

Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG))  with their IT Response Automation Management and IT Alerting solutions; visit  ITAlerting.com  to learn more or request a demo.


Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Everbridge IT Alerting customers

Facebook,  Ericsson, Choice Hotels, Endurance International Group, Sierra Nevada, Alexion, Digital Realty, Solutionary, Navy Federal Credit Union, Oakwood Worldwide, EastWest Bank, IBM, Core Logic, Paypal

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