The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost.

We are saving probably 100 plus hours of outage time within our customer-facing products per month, which is significant. You can easily put that into an ROI of hundreds of thousands per year.

For other use cases, there is at least another 50,000 to 100,000 dollars a year of savings or cost avoidance.

One of the things we were attempting to measure when we established the program is time to restore service. One of the things that IT Alerting helps us do is bring an IT service back online faster than we did before. One of the ways it does that is by getting those right parties to the table at the right time. Our mean time to restore, or mean time to repair, has diminished by a couple of percentage points, saving the company upwards of hundreds of thousands of dollars a year. That was one of our key measures going in, and it's been demonstrable so far.

Well, considering I save 42 minutes per outage, coupled with customer satisfaction, I would say it is well worth the cost to me. It's always an intangible, but I think it far pays for itself many times over, each year.

Our ROI is in the response time. We have a 15-minute SLA that we were never meeting. We were physically not capable of meeting it in a manual environment. We thought it was unheard of to hit that 15 minutes. Everbridge makes it possible. From where we stood, we thought we'd never get to a half-hour SLA. Today it's 15 minutes.

This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting. 

We have definitely seen ROI, not in terms of dollars and cents, but the mean time to restore from major incidents has been more than halved in terms of duration. Being the company we are, in the financial world, and with how many transactions are processed through us in a second, the potential financial savings from even just a minute of reduced outage time can be substantial.

We definitely have seen ROI. When we have an incident or an outage, we can focus on what we need to do, which is fix the problem, instead of finding forms and sending emails and cobbling together inefficient manual processes. The ROI is clearly there.

The number of man-hours saved, and the standardization of notifications in mass form, have paid for product time and again.

It replaced something that was already doing a very similar job, so the ROI is hard to quantify. We already had something that notified people. Compared to having nothing, the ROI would have been substantial.

But let's look at it this way: If you have 1,000 users and you're paying $25 a head, you're paying $25,000 per month. If you have access to metrics on incident management and how much it costs a large organization to deal with a major incident, having a notification tool in place reduced our number of major incidents by about 20 percent, year over year.

It's helpful when you can notify and have solid proof of notification. Then you have accountability. What was particularly interesting was that the gains were seen because people were then able to be notified of things that were urgent but not a P1 yet, still at a pre-impact level. The classic example would be a disk that is filling up. You've got a critical app and if the disk fills up, you're toast. Monitoring picks it up, creates a ticket, dispatches it off to a team, the team gets notified. If nobody responds within 10 or 15 minutes, it gets escalated. So for sure, within half an hour, somebody would look at it. Just doing that greatly reduced the number of disk-space incidents we had.

It saves us a lot of time.