Exinda Customer Service and Technical Support

Head of Networks at a recruiting/HR firm with 5,001-10,000 employees
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to go through a very generic portal, and it's a very long-winded process. Once you've got the ticket logged, it's fine. They're pretty responsive. But you can't just phone up somebody and raise a support ticket. You have to go through their portal, which can take a while. View full review »
Denis L
Sales Engineer at BAKOTECH LLC
I am a distributor so I often will act as the support. View full review »
Bryant Dawson
Network Engineer at a marketing services firm with 501-1,000 employees
Customer Service: I never called them. Technical Support: I never called them. View full review »
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