ExtraHop Reveal(x) for IT Operations Archived Reviews (More than two years old)

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Sid Roy
Real User
Vice President - Operations & Client Support at Scicom Infrastructure Services
Apr 09 2018

What is most valuable?

It has a straightforward deployment and implementation model, even for extremely dynamic and complex network environments. There's unbelievable capability around wired data analysis; analyzing unstructured data at a sizzling rate, rationalizing it and delivering it as consumable, structured data… more »

How has it helped my organization?

Must-have tool for advanced network/enterprise operation centers to fill in the performance gaps that host based and network performance management solutions leave. Provides the ability to execute systems and application management without being dependent on application language or APM agent… more »

What needs improvement?

Additional out-of-the-box solutions and use cases would be nice. This is less a product improvement as opposed to aligning this powerful solution to common and uncommon industry use cases in order to become more vertically aligned. The solution is so powerful, and because it analyzes wired data, the… more »

What other advice do I have?

Very powerful capabilities related to business parameter and analysis business level reporting if inclined to leveraged the ITOA for analytics
Consultant
Technical Manager at a tech services company with 201-500 employees
Jul 06 2017

What do you think of ExtraHop Reveal(x) for IT Operations?

What is most valuable?

Wire data analytics Programmability of the platform You cannot hide from the wire. All truth lives in the packets, and ExtraHop gets them to talk!

How has it helped my organization?

It has greatly reduced our MTTR and root cause.

What needs improvement?

I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data.

For how long have I used the solution?

We have been using the solution for four years.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

I would rate the technical support as very good. …
Find out what your peers are saying about ExtraHop Networks, Splunk, Moogsoft and others in IT Operations Analytics. Updated: October 2020.
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Consultant
Senior Solutions Engineer at a tech services company with 51-200 employees
Mar 31 2016

What is most valuable?

Auto discovery and auto classification of the entire data-center application environment allows ExtraHop to be functional within hours of providing the EDA with a data feed. There is no product I have seen that even comes close to the speed… more »

How has it helped my organization?

Like most organizations, the one where I worked had no functional tier 2. This is because systems are so complex the vast majority of support required engineering resources. This also means that any performance ticket could wind up with… more »

What needs improvement?

The improvement that would make the most impact would be expanding on the new EXA big data back end. Currently the queries are limited to simple ones and visualization of the query results does not exist. That being said, it is still… more »

Which solution did I use previously and why did I switch?

I was looking to reduce the large amount of time I was spending in deep capture analysis sessions to diagnose application issues. I had some Omni Engines in place to make that job easier – which is a great analyser, by the way – but capture… more »

What other advice do I have?

ExtraHop is far ahead of anything comparable in the industry. As a matter of fact, there isn’t anything that really compares. It is a wire-data driven operational analytics platform that provides network flow and application transaction… more »

What is ExtraHop Reveal(x) for IT Operations?

The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting

ExtraHop Reveal(x) for IT Operations customers

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

Buyer's Guide
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